POOR POOR POOR !!!Just stood to be ignored at the desk for over 10 mins … whilst they get there just eat deliveries out the door !When I asked if I could place my order and I would come back and collect food ! Was told that I was to wait till basically she had finished getting other orders done !Poor service ! When a customer has taken the time to go and place an order and wait it’s expected that good customer service is to be helpful . In this case being ignored and told to wait longer whilst she did what she wanted lead to me going else where !
Jamie Ker
Just had some salt and pepper “chicken”, overcooked, dry, and barely any meat in there at all. Not the first time either. This place used to be half decent, but I won’t be back.
Pami Pandimonium
Ordered a couple of months ago and had great meal. Tonight it took a long time to deliver. It also tasted weird.prawn toast wasn't up to the same standard and I couldn't even eat the cashew chicken in yellow bean sauce. I haven't had that before so it could be just not to my liking rather than a poor dish. Chilli chicken tasted OK but was tough. Really disappointed as I had hoped for better.
S G
AVOID AT ALL COSTS. Ordered a 40 quids worth off food. Asked for no chicken or squid in one dish, when it arrived it had chicken nd squid in it.. Food was cold nd uneadible, rice was boiled not FRIED. NO JUICE EITHER. Oh they replaced the dish nd gave me another one with lsquid in it. So my 76r Yr old mum never had any dinner. The whole lot wrlent back and BO MONEY WAS REFUNDED. So they have ripped off a 77 ur old pensioner
Patrick Murphy
Ordered chicken fried rice. Not much flavor going on. Also this place is cash only.
James Ellis
Hadn't ordered here for a long time since they changed hands - used to love Loon Wah so thought we'd give it another chance but it was the same story, awful. All the food's gone completely downhill. When we called to complain they weren't interested to hear anything about it. Real shame as they used to be the best Chinese around..
james ralton
Chicken fried rice OK but deep fried shredded chicken very tough, felt like it was just batter no chicken and nearly broke my teeth. Don't think ill be ordering again
Margaret Reid
Been going to this take-away for years.Still amazing and prices very competitive.Portion size huge.
andy birrell
Got a special chop suey absolutely disgusting tasted like sweet and sour sauce had noodles thru it which the dish should not have only tried a spoonful wouldn't give me a refund and will not be going back ever again and recommend not going here lucky I give it 1 star
Leoni McKinlay
There rice tastes like grit, curry tasted like curry sauce mix from supermarket. Chips taste like night befores, ribs are all fat and cut small, chicken tastes like gristle. Can’t cook, Don’t cook
*Do not recommend at all...sadly very disappointed with the new food and service. We and many of our Edinburgh family members are loyal customer of the past 9 years; we ordered our usual choices of mains/rice/soft noodles/spring rolls, but the wrong mains arrived (not ordered) and with so much sugar/M.S.G/tasteless flavoured sauce, with a few sad lifeless vegetables, the wrong sized spring rolls and no soft noodles- so I called to politely complain and ask to speak to owner or manager- I was instantly spoken over- told ''no manager and no owner in town, nothing I will do, its your fault- you should have told us at the time'' I explained that "it was only the day before yesterday, ordered late after 9pm, and I worked allday yesterday so I could not call" but still I'm told there's nothing they can do- I said "usually a business would give a free of charge meal another time as an apology, surely that would be a solution? myself and 10 other local family members want to have the usual great standard of food and service we've enjoyed for the past 9 years at 'Loon Wah Takeaway', so that we can stay as a loyal customer but I have paid a lot of money to eat some rice, as the whole order was wrong"... Again I was told you cannot speak to anyone, there's nothing we can do, it's new owners... :( such a shame as we all have really liked the old owners/staff, it was such a nice family run business that obviously cared about standards... Myself and all my family will take our business elsewhere. We hope the past owners are well ?
Simon Blackburn
Arrived ahead of time and piping hot. Squid with ginger and spring onions was mostly just sliced onions with a couple of spring onions in it. The squid was over cooked and chewy and not nice. However the chicken satay skewers were well cooked and still juicy in a tasty sauce. Would I go back again probably not. Chef chi is more expensive but but definitely better. Just avoid the chips with curry sauce which is more like potatoes swimming in curry sauce.
John Smith
Have been eating at Loon Wah for over 30 years but recently it’s really gone downhill. I don’t know if there’s new management or what. Anyway, tonight the food was practically inedible. Noodles weren’t cooked and crispy, and chicken tasted off and made us feel sick.The old Loon Wah is but a memory I’m afraid.
Ana Labad
Of all the take away the Edinburgh that I have been able to try, this is undoubtedly the best. The food is very good and the service is fast, even though I think the price is a bit high, especially for the area where it is located. But I'll still be ordering from them for sure because I love it.
Jo H
I can't find the words to say how special this place is. The foods spectacular ? and the service is great. Would never go anywhere else now x
POOR POOR POOR !!!Just stood to be ignored at the desk for over 10 mins … whilst they get there just eat deliveries out the door !When I asked if I could place my order and I would come back and collect food ! Was told that I was to wait till basically she had finished getting other orders done !Poor service ! When a customer has taken the time to go and place an order and wait it’s expected that good customer service is to be helpful . In this case being ignored and told to wait longer whilst she did what she wanted lead to me going else where !
Just had some salt and pepper “chicken”, overcooked, dry, and barely any meat in there at all. Not the first time either. This place used to be half decent, but I won’t be back.
Ordered a couple of months ago and had great meal. Tonight it took a long time to deliver. It also tasted weird.prawn toast wasn't up to the same standard and I couldn't even eat the cashew chicken in yellow bean sauce. I haven't had that before so it could be just not to my liking rather than a poor dish. Chilli chicken tasted OK but was tough. Really disappointed as I had hoped for better.
AVOID AT ALL COSTS. Ordered a 40 quids worth off food. Asked for no chicken or squid in one dish, when it arrived it had chicken nd squid in it.. Food was cold nd uneadible, rice was boiled not FRIED. NO JUICE EITHER. Oh they replaced the dish nd gave me another one with lsquid in it. So my 76r Yr old mum never had any dinner. The whole lot wrlent back and BO MONEY WAS REFUNDED. So they have ripped off a 77 ur old pensioner
Ordered chicken fried rice. Not much flavor going on. Also this place is cash only.
Hadn't ordered here for a long time since they changed hands - used to love Loon Wah so thought we'd give it another chance but it was the same story, awful. All the food's gone completely downhill. When we called to complain they weren't interested to hear anything about it. Real shame as they used to be the best Chinese around..
Chicken fried rice OK but deep fried shredded chicken very tough, felt like it was just batter no chicken and nearly broke my teeth. Don't think ill be ordering again
Been going to this take-away for years.Still amazing and prices very competitive.Portion size huge.
Got a special chop suey absolutely disgusting tasted like sweet and sour sauce had noodles thru it which the dish should not have only tried a spoonful wouldn't give me a refund and will not be going back ever again and recommend not going here lucky I give it 1 star
There rice tastes like grit, curry tasted like curry sauce mix from supermarket. Chips taste like night befores, ribs are all fat and cut small, chicken tastes like gristle. Can’t cook, Don’t cook
Restaurantji Recommends
*Do not recommend at all...sadly very disappointed with the new food and service. We and many of our Edinburgh family members are loyal customer of the past 9 years; we ordered our usual choices of mains/rice/soft noodles/spring rolls, but the wrong mains arrived (not ordered) and with so much sugar/M.S.G/tasteless flavoured sauce, with a few sad lifeless vegetables, the wrong sized spring rolls and no soft noodles- so I called to politely complain and ask to speak to owner or manager- I was instantly spoken over- told ''no manager and no owner in town, nothing I will do, its your fault- you should have told us at the time'' I explained that "it was only the day before yesterday, ordered late after 9pm, and I worked allday yesterday so I could not call" but still I'm told there's nothing they can do- I said "usually a business would give a free of charge meal another time as an apology, surely that would be a solution? myself and 10 other local family members want to have the usual great standard of food and service we've enjoyed for the past 9 years at 'Loon Wah Takeaway', so that we can stay as a loyal customer but I have paid a lot of money to eat some rice, as the whole order was wrong"... Again I was told you cannot speak to anyone, there's nothing we can do, it's new owners... :( such a shame as we all have really liked the old owners/staff, it was such a nice family run business that obviously cared about standards... Myself and all my family will take our business elsewhere. We hope the past owners are well ?
Arrived ahead of time and piping hot. Squid with ginger and spring onions was mostly just sliced onions with a couple of spring onions in it. The squid was over cooked and chewy and not nice. However the chicken satay skewers were well cooked and still juicy in a tasty sauce. Would I go back again probably not. Chef chi is more expensive but but definitely better. Just avoid the chips with curry sauce which is more like potatoes swimming in curry sauce.
Have been eating at Loon Wah for over 30 years but recently it’s really gone downhill. I don’t know if there’s new management or what. Anyway, tonight the food was practically inedible. Noodles weren’t cooked and crispy, and chicken tasted off and made us feel sick.The old Loon Wah is but a memory I’m afraid.
Of all the take away the Edinburgh that I have been able to try, this is undoubtedly the best. The food is very good and the service is fast, even though I think the price is a bit high, especially for the area where it is located. But I'll still be ordering from them for sure because I love it.
I can't find the words to say how special this place is. The foods spectacular ? and the service is great. Would never go anywhere else now x