Deactivating your FB page after the mess you caused for many people on Xmas won't save you from negative reviews. Just shows how cowardly the management are of criticism. Hang your head in shame. Embarrassing.
Jim Lochrie
Steaks I ordered were off half cooked never will I use again even onion rings were soggy ended up binning the lot.hope place gets shut
Kristine Macgilp
Ruined Christmas for our family. We booked Christmas lunch for 2pm. Our time slot was 2pm till 4pm but we left after 2 hours 10 mins after just getting our starters. The soup was cold which was served with no spoon. The soup was served with a tiny bit of bread no butter but a knife. We asked for a refund and the manager told us she wouldn’t be refunding a whole table. We were told our food was just coming but waited another hour and still no food. Almost the whole restaurant ended up walking out and all demanded a refund. The manager at no point came out to explain why we were waiting for so long for our meals. Instead young servers were sent to deal with the complains from very angry customers, literally every table in the place. This was our first time eating out on Christmas Day, this experience had ruined it for us. We had to come home starving and find stuff to eat. Will not recommend and definitely won’t be back.
Callum Scott
Just avoid.
Roam04443146799
Xmas day shambles. As you can see from the other reviews it was a shambles on Xmas day. Zero customer care, I shate in there toilets.... So clean that up!!
Shell J
Was here Saturday night 23rd Dec, wish I hadn't. No fish, no steak, no potatoes. I opted for the chicken burger, totally bland and smothered in the nasty mayo I've ever had. Partner had Mac n cheese (she lives in the stuff) said it was horrible, very runny sauce, she put all her chips in it and dipped her garlic bread in too and still the dish was over half full of the "cheese sauce". No dessert we couldn't wait to get out.
fhunter2
Don’t waste your money go elsewhere. Service dreadful. No fish or steak on a Saturday night. One choice of white wine, no rose wine and ran out of cider. Think the dish I ordered, whilst tasty, came from the local Chinese restaurant. Much better places to eat than here I’m afraid.
James F
Christmas dinner, we arrived at the restaurant for our 3pm dinner reservation at 2:45pm, we were asked to sit in the bar until our table was ready as they were “falling slightly behind” no problem, ordered a round of drinks, the first issue arrived, no dark fruits on tap so strongbow and blackcurrant was used, this was flat and tasted terrible, 2 lager shandy’s made with flat tenants and flat lemonade, again tasted terrible, we ordered another round of drinks (bottled this time) and asked for an update at around 3:30pm, “we’re running slightly behind” by this time there are 4 groups waiting to be seated for their 3pm meal, a group got taken through to their table at around 3:45, at this time there were arrivals for the 4pm sittings, with 3 3pm bookings still to be seated, we finally got called through at around 4pm so we are already an hour late. When we got into the restaurant we saw the group that were taken through approximately 15/20 mins before us with no food in-front of them, we were standing for 5 mins before any of the staff members showed us to a table, there were no Christmas decorations at all, the tables were made up for a bar lunch not a Christmas dinner, we were talking to other families, there were people seated at 2:30pm who still had starters in front of them, there were people being asked if they were ready for mains when other people at the same table haven’t had any starters, and desserts being sent out before mains, so we seen some food coming out, the portions were absolutely abysmal, half bowls of soup, child size portions of Christmas dinner. We decided after waiting for well over an hour that we were going to get a refund and leave, we weren’t the only people with this idea either, the group who were in just before us were served small portions of food got up and asked for a refund too, this then lead to the full restaurant getting up and asking for refunds, and people who were coming down for their dinner just asking for a refund as well, we got the refund processed but the owner/manager didn’t refund the full amount, she kept the £10pp deposit, we had also paid for 2 rounds of drinks so fair to say felt pretty hard done by. The dinner was priced at £60pp, to be paid upfront when placing the pre order for your meal, approximately a month in advanced, there was absolutely no reason for the experience to go the way that it did, other than greed from the person in charge wanting to make as much money as possible, definitely bit off more than they could chew and left many families unhappy and extremely angry on Christmas Day.
vsbailey
Booked back in July for 4 of us to dine at 3pm was told it would be a pre-order service which is excellent for me as a type 1 diabetic…… arrived at 2.50pm to be asked if we could wait in the bar as they were running a wee tad behind, no problem with that ….. 40 minutes later we were still in the bar so we asked if the table was ready (I had taken my insulin so needed to eat) we were told yes and sat down to a completely dirty table not dressed at all for Christmas, more like a bar lunch…… no one came near for a further 30 mins so we got up and left, on the way out I approached the girl at the bar to tell her why we were leaving and she walked away from me …… the lady next to us had said she got her soup which was stone cold so had sent it back and 90 mins later was told they had ran out !! Also as we left at 4.10pm a man who was booked in at 1pm was clearing his own table of plates, we were lucky that I had a full fridge in the house and managed to rustle up a meal when we got home….. so we finally sat down to eat 3 hours after we were supposed to, we have been regular customers here for take away and sit in and have totally praised them in the past…… NEVER AGAIN !!!! I will be taking this further to make sure I am refunded every penny DISGUSTED
Kristine M
Ruined Christmas for our family. We booked Christmas lunch for 2pm. Our time slot was 2pm till 4pm but we left after 2 hours 10 mins after just getting our starters. The soup was cold which was served with no spoon. The soup was served with a tiny bit of bread no butter but a knife. We asked for a refund and the manager told us she wouldn’t be refunding a whole table. We were told our food was just coming but waited another hour and still no food. Almost the whole restaurant ended up walking out and all demanded a refund. The manager at no point came out to explain why we were waiting for so long for our meals. Instead young servers were sent to deal with the complains from very angry customers, literally every table in the place. This was our first time eating out on Christmas Day, this experience had ruined it for us. We had to come home starving and find stuff to eat. Will not recommend and definitely won’t be back.
We went for a meal to the soohoose carron bridge Inn tonight and the lentil soup was amazing and the Balmoral pie was amazing and the toffee fudge sundeas were awesome as well would recommend it to friends and family very friendly staff made you feel welcome
Quest14211764300
Very disappointed. No options for gluten free. Fish starter was gluten free and only fish and chips was gluten free for main no option for dessert... Myself and a member of my family are gluten free and this restaurant does not cater for all.
June Sharp
Food fresh plenty choice good prices been here a few times nice relaxing atmosphere no hassle parking .
charlene fullerton
Came here for 60th birthday. They decorated the table for us arriving. Food was delicious, portion sizes huge. Music playing but at a good volume where you could still talk. Asked if they would bring cake out, they did even sung happy birthday and took photos so we were all in it. The staff are friendly and very helpfully. Will definitely be back. Prices are brilliant £20 for three course meal and the don't scrimp on portion sizes. I am stuffed and happy. Kids portions are a decent size too, mine couldn't finish their meal but loved it.
Jean Bellinger
Fabulous service from Caitlin (good luck at Uni). Delicious food, haggis fritters were gorgeous. Sadly the restaurant was really quiet, we were the only customers.
Deactivating your FB page after the mess you caused for many people on Xmas won't save you from negative reviews. Just shows how cowardly the management are of criticism. Hang your head in shame. Embarrassing.
Steaks I ordered were off half cooked never will I use again even onion rings were soggy ended up binning the lot.hope place gets shut
Ruined Christmas for our family. We booked Christmas lunch for 2pm. Our time slot was 2pm till 4pm but we left after 2 hours 10 mins after just getting our starters. The soup was cold which was served with no spoon. The soup was served with a tiny bit of bread no butter but a knife. We asked for a refund and the manager told us she wouldn’t be refunding a whole table. We were told our food was just coming but waited another hour and still no food. Almost the whole restaurant ended up walking out and all demanded a refund. The manager at no point came out to explain why we were waiting for so long for our meals. Instead young servers were sent to deal with the complains from very angry customers, literally every table in the place. This was our first time eating out on Christmas Day, this experience had ruined it for us. We had to come home starving and find stuff to eat. Will not recommend and definitely won’t be back.
Just avoid.
Xmas day shambles. As you can see from the other reviews it was a shambles on Xmas day. Zero customer care, I shate in there toilets.... So clean that up!!
Was here Saturday night 23rd Dec, wish I hadn't. No fish, no steak, no potatoes. I opted for the chicken burger, totally bland and smothered in the nasty mayo I've ever had. Partner had Mac n cheese (she lives in the stuff) said it was horrible, very runny sauce, she put all her chips in it and dipped her garlic bread in too and still the dish was over half full of the "cheese sauce". No dessert we couldn't wait to get out.
Don’t waste your money go elsewhere. Service dreadful. No fish or steak on a Saturday night. One choice of white wine, no rose wine and ran out of cider. Think the dish I ordered, whilst tasty, came from the local Chinese restaurant. Much better places to eat than here I’m afraid.
Christmas dinner, we arrived at the restaurant for our 3pm dinner reservation at 2:45pm, we were asked to sit in the bar until our table was ready as they were “falling slightly behind” no problem, ordered a round of drinks, the first issue arrived, no dark fruits on tap so strongbow and blackcurrant was used, this was flat and tasted terrible, 2 lager shandy’s made with flat tenants and flat lemonade, again tasted terrible, we ordered another round of drinks (bottled this time) and asked for an update at around 3:30pm, “we’re running slightly behind” by this time there are 4 groups waiting to be seated for their 3pm meal, a group got taken through to their table at around 3:45, at this time there were arrivals for the 4pm sittings, with 3 3pm bookings still to be seated, we finally got called through at around 4pm so we are already an hour late. When we got into the restaurant we saw the group that were taken through approximately 15/20 mins before us with no food in-front of them, we were standing for 5 mins before any of the staff members showed us to a table, there were no Christmas decorations at all, the tables were made up for a bar lunch not a Christmas dinner, we were talking to other families, there were people seated at 2:30pm who still had starters in front of them, there were people being asked if they were ready for mains when other people at the same table haven’t had any starters, and desserts being sent out before mains, so we seen some food coming out, the portions were absolutely abysmal, half bowls of soup, child size portions of Christmas dinner. We decided after waiting for well over an hour that we were going to get a refund and leave, we weren’t the only people with this idea either, the group who were in just before us were served small portions of food got up and asked for a refund too, this then lead to the full restaurant getting up and asking for refunds, and people who were coming down for their dinner just asking for a refund as well, we got the refund processed but the owner/manager didn’t refund the full amount, she kept the £10pp deposit, we had also paid for 2 rounds of drinks so fair to say felt pretty hard done by. The dinner was priced at £60pp, to be paid upfront when placing the pre order for your meal, approximately a month in advanced, there was absolutely no reason for the experience to go the way that it did, other than greed from the person in charge wanting to make as much money as possible, definitely bit off more than they could chew and left many families unhappy and extremely angry on Christmas Day.
Booked back in July for 4 of us to dine at 3pm was told it would be a pre-order service which is excellent for me as a type 1 diabetic…… arrived at 2.50pm to be asked if we could wait in the bar as they were running a wee tad behind, no problem with that ….. 40 minutes later we were still in the bar so we asked if the table was ready (I had taken my insulin so needed to eat) we were told yes and sat down to a completely dirty table not dressed at all for Christmas, more like a bar lunch…… no one came near for a further 30 mins so we got up and left, on the way out I approached the girl at the bar to tell her why we were leaving and she walked away from me …… the lady next to us had said she got her soup which was stone cold so had sent it back and 90 mins later was told they had ran out !! Also as we left at 4.10pm a man who was booked in at 1pm was clearing his own table of plates, we were lucky that I had a full fridge in the house and managed to rustle up a meal when we got home….. so we finally sat down to eat 3 hours after we were supposed to, we have been regular customers here for take away and sit in and have totally praised them in the past…… NEVER AGAIN !!!! I will be taking this further to make sure I am refunded every penny DISGUSTED
Ruined Christmas for our family. We booked Christmas lunch for 2pm. Our time slot was 2pm till 4pm but we left after 2 hours 10 mins after just getting our starters. The soup was cold which was served with no spoon. The soup was served with a tiny bit of bread no butter but a knife. We asked for a refund and the manager told us she wouldn’t be refunding a whole table. We were told our food was just coming but waited another hour and still no food. Almost the whole restaurant ended up walking out and all demanded a refund. The manager at no point came out to explain why we were waiting for so long for our meals. Instead young servers were sent to deal with the complains from very angry customers, literally every table in the place. This was our first time eating out on Christmas Day, this experience had ruined it for us. We had to come home starving and find stuff to eat. Will not recommend and definitely won’t be back.
Restaurantji Recommends
We went for a meal to the soohoose carron bridge Inn tonight and the lentil soup was amazing and the Balmoral pie was amazing and the toffee fudge sundeas were awesome as well would recommend it to friends and family very friendly staff made you feel welcome
Very disappointed. No options for gluten free. Fish starter was gluten free and only fish and chips was gluten free for main no option for dessert... Myself and a member of my family are gluten free and this restaurant does not cater for all.
Food fresh plenty choice good prices been here a few times nice relaxing atmosphere no hassle parking .
Came here for 60th birthday. They decorated the table for us arriving. Food was delicious, portion sizes huge. Music playing but at a good volume where you could still talk. Asked if they would bring cake out, they did even sung happy birthday and took photos so we were all in it. The staff are friendly and very helpfully. Will definitely be back. Prices are brilliant £20 for three course meal and the don't scrimp on portion sizes. I am stuffed and happy. Kids portions are a decent size too, mine couldn't finish their meal but loved it.
Fabulous service from Caitlin (good luck at Uni). Delicious food, haggis fritters were gorgeous. Sadly the restaurant was really quiet, we were the only customers.