The woman that served us at the drive through was extremely abrupt. Then we got home and the zinger burger we got was absolutely un-chewable and completely solid. This KFC is a joke. Go to the one at the Forge.
Mark Cullen
Well it's been a while since I went here and it has improved, good food and polite
Jake Bird
Went in and was served by chelsea, who was great and friendly. Food came quickly, was fresh, and tasty would come here again.
Pauline kean
I have just been to kfc the customer service was terrible the girl got our order wrong at the window and we ordered cookies which we have paid for didn’t get them and tried to phone them to let them know pretended she couldn’t hear me while laughing and hung up on me won’t be going back again this kfc has went down hill the last three times had a delivery it was wrong and going to drive thru still wrong I would advise people not go there
Imad Othman
Look how long I've been waiting, what they're doing inside???
Suzzane Aitken
Spotlessly clean.Friendly staff. Food was very tasty and warm.Thoroughly enjoyed the rice and chicken. Will definitely be visiting again.
Duffy P.T
Staff running about like headless chickens. Waiting time after you pay is shocking seems like delivery drivers have priority over the public who were here long before covid drivers took over. They are manky and need a good scrub. Cheap labour suits kfc. We seen one of there delivery guys in the bathroom cubicle and comes out never washed his hands and took someones foid for delivery. Disgusting. There needs to be some sort of hygiene law for this uber eat or just eat as its a public health hazard. Totally shocking and finished with this kfc. The part below what you recommend. Well there is nothing . A bar of soap would be a great start
ian sharp
12 chips in a mealStaff were really RudeKitchen looked bogin staff didn't look any
Tracy Carr
Main order missing (had to drive back to collect ). No apology, staff behind counter to busy carrying on with another customer as he was young and they also forgot to give him part of his order. Stuff they were saying to him was cringe to listen too, alot of customer service training needed, 24 years in retail and never experience anything like it.
roshan dhakal
Just received my order then 2 regular fries and 1 gravy is missing .poor
I don't know why I keep going back. Probably because I love KFC. Unfortunately this wad not good at all. Stale and cold!
Jean Gough
Ordered a meal online & paid nearly & £26 for said meal the meal was to be delivered at 6.30 on the night of 12/2/24. Time came for delivery no delivery, went to location at London Rd to pick it up at around 7.30 same night, showed proof of purchase, was told it was ordered at 4.30 of same day of which I have proof it wasn't, was also told I had to wait for it to be delivered, they also wanted to deliver a cold meal my son asked for new meal as the meal that was there was cold, went home with no meal as was now waiting on new delivery as of 8.30 same night I was informed through just eat that meal was delivered, I HAVE HAD NO MEAL FROM KFC DELIVERED TO MY RESIDENCE, I want to be fully reimbursed for my inconvenience of not having any meal of which I paid for.
Peter Doyle
After spending £25 for 2 x lunches , I then asked for some barbecue sauce and was told they don't offer any free barbecue sauce and only offer barbecue sauce at a cost of 40pence per pot which I think is terrible After already paying a high price for below average food.I had to walk past several empty tables to sit as they were needing cleaned and not ready for sitting at , even thow the place was not busy.I then went to use the toilet before I left the premises and was disgusted to see there was no toilet door on the cubicle and a very messy toilet pan on full view for anyone entering the men's toilet , when I asked to be able to use the disabled toilet , I got a look as if I had 2 x heads.I will never go back and would not recommend
Samantha Harrison
Unfortunately the customer service overall was not of a high standard and the food was lukewarm at best.
hugh duff 9
Staff AppallingSenior Staff apathetic.Very long wait whilst in restaurant.Food order wrong and Cold.Chicken Pink - straight in binBread black...but not really burnt.No Quality Control at all.Never experienced service quite as bad.Worst part was that nobody seemed to care - A really unhappy place. Perhaps staff should look into working somewhere where they'd be happy..Quite sad really....
The woman that served us at the drive through was extremely abrupt. Then we got home and the zinger burger we got was absolutely un-chewable and completely solid. This KFC is a joke. Go to the one at the Forge.
Well it's been a while since I went here and it has improved, good food and polite
Went in and was served by chelsea, who was great and friendly. Food came quickly, was fresh, and tasty would come here again.
I have just been to kfc the customer service was terrible the girl got our order wrong at the window and we ordered cookies which we have paid for didn’t get them and tried to phone them to let them know pretended she couldn’t hear me while laughing and hung up on me won’t be going back again this kfc has went down hill the last three times had a delivery it was wrong and going to drive thru still wrong I would advise people not go there
Look how long I've been waiting, what they're doing inside???
Spotlessly clean.Friendly staff. Food was very tasty and warm.Thoroughly enjoyed the rice and chicken. Will definitely be visiting again.
Staff running about like headless chickens. Waiting time after you pay is shocking seems like delivery drivers have priority over the public who were here long before covid drivers took over. They are manky and need a good scrub. Cheap labour suits kfc. We seen one of there delivery guys in the bathroom cubicle and comes out never washed his hands and took someones foid for delivery. Disgusting. There needs to be some sort of hygiene law for this uber eat or just eat as its a public health hazard. Totally shocking and finished with this kfc. The part below what you recommend. Well there is nothing . A bar of soap would be a great start
12 chips in a mealStaff were really RudeKitchen looked bogin staff didn't look any
Main order missing (had to drive back to collect ). No apology, staff behind counter to busy carrying on with another customer as he was young and they also forgot to give him part of his order. Stuff they were saying to him was cringe to listen too, alot of customer service training needed, 24 years in retail and never experience anything like it.
Just received my order then 2 regular fries and 1 gravy is missing .poor
Restaurantji Recommends
I don't know why I keep going back. Probably because I love KFC. Unfortunately this wad not good at all. Stale and cold!
Ordered a meal online & paid nearly & £26 for said meal the meal was to be delivered at 6.30 on the night of 12/2/24. Time came for delivery no delivery, went to location at London Rd to pick it up at around 7.30 same night, showed proof of purchase, was told it was ordered at 4.30 of same day of which I have proof it wasn't, was also told I had to wait for it to be delivered, they also wanted to deliver a cold meal my son asked for new meal as the meal that was there was cold, went home with no meal as was now waiting on new delivery as of 8.30 same night I was informed through just eat that meal was delivered, I HAVE HAD NO MEAL FROM KFC DELIVERED TO MY RESIDENCE, I want to be fully reimbursed for my inconvenience of not having any meal of which I paid for.
After spending £25 for 2 x lunches , I then asked for some barbecue sauce and was told they don't offer any free barbecue sauce and only offer barbecue sauce at a cost of 40pence per pot which I think is terrible After already paying a high price for below average food.I had to walk past several empty tables to sit as they were needing cleaned and not ready for sitting at , even thow the place was not busy.I then went to use the toilet before I left the premises and was disgusted to see there was no toilet door on the cubicle and a very messy toilet pan on full view for anyone entering the men's toilet , when I asked to be able to use the disabled toilet , I got a look as if I had 2 x heads.I will never go back and would not recommend
Unfortunately the customer service overall was not of a high standard and the food was lukewarm at best.
Staff AppallingSenior Staff apathetic.Very long wait whilst in restaurant.Food order wrong and Cold.Chicken Pink - straight in binBread black...but not really burnt.No Quality Control at all.Never experienced service quite as bad.Worst part was that nobody seemed to care - A really unhappy place. Perhaps staff should look into working somewhere where they'd be happy..Quite sad really....