Had a small issue with a previous delivery, went through the appropriate channels to get this issue remedied and the resolution to my issue was above and beyond. I don't like to complain after a small mistake as I understand staffing issues happen and sometimes mistakes happen. I was contacted by management, given store credit and was more than pleased with this. Order again this evening, as it's a Friday, and was greeted upon collecting my order with a free bottle of Pepsi on top of my store credit.I'd never say you lost a customer because mistakes happen but you truly showed how incredibly committed to fantastic customer service you are. Absolutely thrilled and truly thankful to everyone in your store for how this was dealt with and I will definitely order again.
s e
Ordered vegan food, got fed cheese. They claimed they have special cheese watching cameras and confirmed it's vegan cheese. But won't allow me to view this footage.Gaslit me, taking it a lab for testing and sueing them next.Ridiculous.
kamran yousaf
Pooooor service, Manager is so rude
alex nicholas
Order took 1.5 Hrs to come. The store wouldn't answer the phone. Pizza was cold, order was wrong, Garlic dough side with sticker with Jalapeno poppers in the box. Surely this isn't hard? Also ordered from this Shawlands store before and failed to deliver, resulting in a refund a week later. I would avoid this store, not sure what is going on in there but for a a big Pizza brand it is extremely poor!
Chloe Beagan
AVOID AT ALL COSTS. Pizza was practically alive considering the amount of human DNA in it
Graham Farrell
We ordered from the Kilmarnock Road store on just eat and it estimated the delivery to be at 12:15am to 12:35am, we waited and waited and on the just eat app it stated (along the lines) "please enjoy your meal" but it did not arrive, we spent £16.51 (order confirmed) and the money was happily taken but no food to later find out on Google that the store shut at 11pm but on just eat they said open, we have kept the screenshots and got a online bank statement to prove it, not happy one bit and won't order from there AGAIN!!!
Molly Kelly
Staff were great told me to go xxl instead of large was cheaper, great staff .
Adam Al
Blonde lady working has horrible repulsive attitude
V4HID Sadeghi
Horrible customer serviceTerrible managementOverpriced and cold pizza missing items all the timeDon't waste your money
Kerry
Had a takeaway from here last night & had food poisoning, received the wrong order, food was inedible and cold. Refused a refund, customer service is a joke. Will be contacting environmental health.
Pizza took almost 2 hours to arrive & then when it turned it up, the order was wrong ?
Lynne Gani
Despite ordering in advance when I got there, I was told my order was not ready despite it sitting in the rack waiting for me. They made me wait 15.mins then gave me cold pizza. Service is really bad here which is a shame.
Melvin Fernandes
I have been ordering for home delivery from this place for over a few years now. I never had a complaint but in the last few months, the service has been appalling! One time the pizzas were stone cold, the other time the order was wrong! More recently there have been a lot of delays with delivery and it must be because of the shortage of drivers they have. However, the attitude of the store manager has been appalling when it comes to customer service threatening to cancel the order and refunding the money rather than explaining that there are driver shortages and delivery times cannot be fulfilled! Ordered pizza to be delivered at 5.15pm and it doesn't turn up till 6pm!! At 5.10pm, the pizza was next to be delivered but at 5.30pm, it hasn't left the shop yet!! As I said, very poor service since the last few months and the most recent reviews reflect that.
vahid sadeghi
Horrible management Horrible taste late delivery over priced pizzaMissing items all the timeDon't waste your money on them1 star is planty!I would leave no star if it was possible
Conor Clafferty
Pizzas ordered at 19:31. Now 20:30 and still no pizzas delivered despite being ‘out for delivery’ for the best part of 30 minutes. Phoned to check status of order to be told the pizzas had ‘just left’. This was over 20 minutes ago and still no sign of any pizzas. Can only assume at this point that the driver is delivering on foot.Pizzas were rubbery, save yourself the wait time and money and go to dominos instead of these chancers.
Had a small issue with a previous delivery, went through the appropriate channels to get this issue remedied and the resolution to my issue was above and beyond. I don't like to complain after a small mistake as I understand staffing issues happen and sometimes mistakes happen. I was contacted by management, given store credit and was more than pleased with this. Order again this evening, as it's a Friday, and was greeted upon collecting my order with a free bottle of Pepsi on top of my store credit.I'd never say you lost a customer because mistakes happen but you truly showed how incredibly committed to fantastic customer service you are. Absolutely thrilled and truly thankful to everyone in your store for how this was dealt with and I will definitely order again.
Ordered vegan food, got fed cheese. They claimed they have special cheese watching cameras and confirmed it's vegan cheese. But won't allow me to view this footage.Gaslit me, taking it a lab for testing and sueing them next.Ridiculous.
Pooooor service, Manager is so rude
Order took 1.5 Hrs to come. The store wouldn't answer the phone. Pizza was cold, order was wrong, Garlic dough side with sticker with Jalapeno poppers in the box. Surely this isn't hard? Also ordered from this Shawlands store before and failed to deliver, resulting in a refund a week later. I would avoid this store, not sure what is going on in there but for a a big Pizza brand it is extremely poor!
AVOID AT ALL COSTS. Pizza was practically alive considering the amount of human DNA in it
We ordered from the Kilmarnock Road store on just eat and it estimated the delivery to be at 12:15am to 12:35am, we waited and waited and on the just eat app it stated (along the lines) "please enjoy your meal" but it did not arrive, we spent £16.51 (order confirmed) and the money was happily taken but no food to later find out on Google that the store shut at 11pm but on just eat they said open, we have kept the screenshots and got a online bank statement to prove it, not happy one bit and won't order from there AGAIN!!!
Staff were great told me to go xxl instead of large was cheaper, great staff .
Blonde lady working has horrible repulsive attitude
Horrible customer serviceTerrible managementOverpriced and cold pizza missing items all the timeDon't waste your money
Had a takeaway from here last night & had food poisoning, received the wrong order, food was inedible and cold. Refused a refund, customer service is a joke. Will be contacting environmental health.
Restaurantji Recommends
Pizza took almost 2 hours to arrive & then when it turned it up, the order was wrong ?
Despite ordering in advance when I got there, I was told my order was not ready despite it sitting in the rack waiting for me. They made me wait 15.mins then gave me cold pizza. Service is really bad here which is a shame.
I have been ordering for home delivery from this place for over a few years now. I never had a complaint but in the last few months, the service has been appalling! One time the pizzas were stone cold, the other time the order was wrong! More recently there have been a lot of delays with delivery and it must be because of the shortage of drivers they have. However, the attitude of the store manager has been appalling when it comes to customer service threatening to cancel the order and refunding the money rather than explaining that there are driver shortages and delivery times cannot be fulfilled! Ordered pizza to be delivered at 5.15pm and it doesn't turn up till 6pm!! At 5.10pm, the pizza was next to be delivered but at 5.30pm, it hasn't left the shop yet!! As I said, very poor service since the last few months and the most recent reviews reflect that.
Horrible management Horrible taste late delivery over priced pizzaMissing items all the timeDon't waste your money on them1 star is planty!I would leave no star if it was possible
Pizzas ordered at 19:31. Now 20:30 and still no pizzas delivered despite being ‘out for delivery’ for the best part of 30 minutes. Phoned to check status of order to be told the pizzas had ‘just left’. This was over 20 minutes ago and still no sign of any pizzas. Can only assume at this point that the driver is delivering on foot.Pizzas were rubbery, save yourself the wait time and money and go to dominos instead of these chancers.