Terrible food. Feeling robbed. You pay nearly £9 for a so called 'jambon beurre' and then you get the thinnest of ham slices in some stake bread as shown in the photo . My son's salmon sandwich wasn't any better. Hardly any salmon in the sandwich.A complete ripoff!
Annie Kanushi
Wonderful service as usual from Catalina today ❤️ Lovely coffee and cakes too ☺️
Gary S
Very poor quality cakes and bitter coffee drab surroundings and poor service Certainly won’t be back no wonder there isn’t many left
Sofia Akil
Great service and friendly
Saurabh Chugh
Did the takeaway today. Bought Carrot cake and pumpkin latte cakes. Both were as hard as rock. Really disappointed
Broken Dreams
We had such a good experience the manager was sooo lovely and the guy who served us was lovely aswell I will definitely be going back.. it was sooo busy but still everything was soo nice thank you so much to them.
Gale McQuillan
Valerie Patisserie’s mille-feuille (or vanilla slice) is gorgeous, and Moria remembering our special order once a month in a very busy cafe is extremely impressive!
Catherine B
All aspects of the afternoon tea were tasty and fresh. We were able to walk-in without booking and the staff were friendly and accommodated our dietary requirements.
ZoYa Javed
We had such a good experience the manager was sooo lovely and the guy who served us was lovely aswell I will definitely be going back.. it was sooo busy but still everything was soo nice thank you so much to them.
Emma Fairlie
Very professional, understand and customer service 5 star. All ladies that are on shift this morning are a credit to your company.Thank you so much.Visit on 28.5.23.
My wife and I were given a gift voucher , as a Christmas present, for 2 x cream teas with an extra voucher to take away 4 cakes. This was our first visit to Patisserie Valerie in Silverburn, its open air within the enclosed shopping centre and we were impressed. Its a very relaxed atmosphere, staff were all friendly and welcoming and the cake displays were excellent. We were served by Moira, service was first class, informative and friendly and we were presented with a 3 tier display of fresh hand made sandwiches, scones, cream and jam pots and a selection of cakes on the top tier, teas and coffee with refill. The 4 cakes that we took away were high quality. All in all a memorable experience and was a special gift
Therese Smith
Took my auntie out for some lunch and got amazing service with beautiful food. Cakes are insanely good, great choice and the staff couldn't be nicer. Would definitely recommend popping in.
Wendy Sheraton
Terrible!!! Misleading website said it was open until 5pm, arrived there at approx 4.15pm (after an hour's drive) only to be told that the kitchen shut at 4pm! The place was completely empty, no-one sitting finishing off their drinks/meals and it looked as if it had been shut for quite some time. Staff obviously don't mind standing around doing nothing for an hour - they're getting paid after all, and they came across as lazy and disinterested. I was really really angry and upset that we had travelled so far for nothing so my husband took me for a wonder around the shops to try and cheer me up, on our way back to the car park we saw 2 members of Patisserie Valerie staff serving coffee to a member of staff from Wagamama's and another person!!!!! So much for the kitchen being closed at 4pm!!! Looks like they just did not want to serve us. Don't know how other people are writing glowing reports about this place, my experience has been the polar opposite. Won't be back EVER, won't be recommending to anyone I know.
Nats Mcconville
Came with my mum for her birthday and the food was amazing staff was very friendly special thanks to Tyler who I was advised prepared the food and new to the company well done cant wait to come back
caitlin whitten
Food was excellent very quick service asked name of chef was told it was Tyler so just want to give him a mention and say he's a credit looking forward to coming back
Terrible food. Feeling robbed. You pay nearly £9 for a so called 'jambon beurre' and then you get the thinnest of ham slices in some stake bread as shown in the photo . My son's salmon sandwich wasn't any better. Hardly any salmon in the sandwich.A complete ripoff!
Wonderful service as usual from Catalina today ❤️ Lovely coffee and cakes too ☺️
Very poor quality cakes and bitter coffee drab surroundings and poor service Certainly won’t be back no wonder there isn’t many left
Great service and friendly
Did the takeaway today. Bought Carrot cake and pumpkin latte cakes. Both were as hard as rock. Really disappointed
We had such a good experience the manager was sooo lovely and the guy who served us was lovely aswell I will definitely be going back.. it was sooo busy but still everything was soo nice thank you so much to them.
Valerie Patisserie’s mille-feuille (or vanilla slice) is gorgeous, and Moria remembering our special order once a month in a very busy cafe is extremely impressive!
All aspects of the afternoon tea were tasty and fresh. We were able to walk-in without booking and the staff were friendly and accommodated our dietary requirements.
We had such a good experience the manager was sooo lovely and the guy who served us was lovely aswell I will definitely be going back.. it was sooo busy but still everything was soo nice thank you so much to them.
Very professional, understand and customer service 5 star. All ladies that are on shift this morning are a credit to your company.Thank you so much.Visit on 28.5.23.
Restaurantji Recommends
My wife and I were given a gift voucher , as a Christmas present, for 2 x cream teas with an extra voucher to take away 4 cakes. This was our first visit to Patisserie Valerie in Silverburn, its open air within the enclosed shopping centre and we were impressed. Its a very relaxed atmosphere, staff were all friendly and welcoming and the cake displays were excellent. We were served by Moira, service was first class, informative and friendly and we were presented with a 3 tier display of fresh hand made sandwiches, scones, cream and jam pots and a selection of cakes on the top tier, teas and coffee with refill. The 4 cakes that we took away were high quality. All in all a memorable experience and was a special gift
Took my auntie out for some lunch and got amazing service with beautiful food. Cakes are insanely good, great choice and the staff couldn't be nicer. Would definitely recommend popping in.
Terrible!!! Misleading website said it was open until 5pm, arrived there at approx 4.15pm (after an hour's drive) only to be told that the kitchen shut at 4pm! The place was completely empty, no-one sitting finishing off their drinks/meals and it looked as if it had been shut for quite some time. Staff obviously don't mind standing around doing nothing for an hour - they're getting paid after all, and they came across as lazy and disinterested. I was really really angry and upset that we had travelled so far for nothing so my husband took me for a wonder around the shops to try and cheer me up, on our way back to the car park we saw 2 members of Patisserie Valerie staff serving coffee to a member of staff from Wagamama's and another person!!!!! So much for the kitchen being closed at 4pm!!! Looks like they just did not want to serve us. Don't know how other people are writing glowing reports about this place, my experience has been the polar opposite. Won't be back EVER, won't be recommending to anyone I know.
Came with my mum for her birthday and the food was amazing staff was very friendly special thanks to Tyler who I was advised prepared the food and new to the company well done cant wait to come back
Food was excellent very quick service asked name of chef was told it was Tyler so just want to give him a mention and say he's a credit looking forward to coming back