This specific locations seating is laid out incorrectly. The tables and chairs are very chunky and manoeuvring around them is so awkward for everyone. Definitely need to replace them to make the restaurant look more refined.
F.
The service is extremely poor; I strongly advise against visiting them in the morning or you know don’t go there any time. You’ll regret it and have a terrible day. I suspect there might be a racist employees depending on my experience. The manager behaved rudely, shouting at a woman seeking assistance with her application. Despite her efforts telling him she contact customer service on Instagram and Twitter many times, he continued yelling, embarrassing her that he can’t do any thing for her!!! So, why you are a manager if you couldn’t help!! We deserve better customer service, or you PRET will lose your customers. And I will be the first one who will not renew my subscription any more. Because of Sauchiehall St branch is the nearest one to my home and they are terrible not forget the smell of burnt food and cheese all the time in the shop I think they do it on purpose to keep customers out?. Or some of the employees’ faces when they are taking your orders ?. Absolutely you have a miserable day after their coffee. Most of the female stuff are nice except two unfortunatelyI don’t know their names and one is new in the shop and the rudest ever. After reading the reviews, I am sure now they are racist and the problems have never solved.
mairi f
Food is delicious but some of the staff need to redo their customer care training. Arguing in front of customers about “who is in charge here” isn’t a good look. The lovely lady serving me was embarrassed by her colleagues and apologised.
m bo
bad service and unfriendly staff . I just asked the girl who was served me to put my stuff in separate bags she got grumpy, it seemed like to her I have asked unreasponsible request. never will be back
Claire Foss
This is a really grotty Pret. I went in for a tea later in the afternoon and the place felt like no one was paying attention to it. Tables unwiped and sticky, crumbs everywhere - piles of old fruit salads in a mess on the counter. Do yourself a favour and go to the much more pleasant Social Bite a few doors down.
Hanan Amin
I was in pret and I ordered I an Ice Late . The person who was preparing that for me put the ice first in the cup, then pour hot expresso over it which melted it, then added the milk. I asked to add more ice as I ordered ice late and not the late. She said that is the way they make it and told me in cheeky way “ have a nice day” like she mean shut up and just go. So I explained to her that this is the way I drink the coffee and Starbucks always put ice that stays for al least one hour and that her customer service is below zero, I asked her for her name and she refused to give me. Just her manager told me her name Abbey, never will be back
Prince abdi Fakhrudin
I've ordered a drink and unfortunately I didn't like the taste of it. Immediately I said this is not the drink I have normally and asked for a replacement and staff refused also staff are rude if you're non white as I have observed few times. Staff including manager is so friendly to Caucasians and if you're different you will get that dirty look and i find that appalling as I travel up and down the country for work and I have never experienced anything like what I have experience at this shop on sauchihall Street.If you're non white avoid this place.
SARA DE CESARE
I had a very bad experience here lately. I had went in on a warm day and ordered some iced drinks for me and my partner, from the get go the server was being very blunt with me but i didn’t take it personally, just wanted to get my drinks and get on with my day. My partner brought me them and they were hot, not that big of a deal, mistakes happen. I didn’t want to cause too much fuss so thought i’d just ask for two cups of ice to pour the drinks into and go. Walking back up none of the servers made eye contact and avoided me, although i was the only person there, finally caught the attention of the girl who served me and told her the problem kindly, the only thing she said was “no” with a very offputting demeanor and just kept repeating no with no context and a blank expression, just absolutely not trying to have a normal conversation and shutting me off. As i tried to explained i just wanted some ice please, even though these were drinks i paid for, it seemed like to her this was an unreasonable request almost like it was coming out her own pocket. I tried not to lose my cool but the whole situation was very overwhelming, i was made to feel like i was lying or wanted a free hand out. The other servers gossiping about the situation right in front of me laughing like i wasn’t there, and then the male agressively stating the server wasn’t being rude when i addressed it to him. I understand everyone has bad days, but this experience really was awful for me and would never return here. And looking at some recent reviews now it’s clear i’m not the only one who had a bad interaction with this person.
Mina Malvandy
I arrived at 7 o'clock and was the first customer to enter!One of the employees opened the door for me. He took my order very friendly too.I stayed an hour there in a cosy corner.
Paul Smith
The service from both female staff today was absolutely awful.
Great Pret, nice handy location for work and lovely staff. Seating area is nice and comfy. ?☕️
Fahad Alenezi
I shared that with my friends. after that, they give a new name (Fahad prêt à manger)
Elizabeth Buchan
Had a coffee and a butter croissant ? after coming into town early. Set me up for going shopping.
simon chiswell
The sandwich selection is always fresher and taste much better than it's rivals. The coffee is good too. This is a busy Pret.
chandni attri
Well I am a big fan of their hot beverages, my cuurrrent fav is coconut caramel hot chocolate ! ? and if you like'em take their membership of beverages it will save you a good money if you drink more than 5 coffees in a day!
This specific locations seating is laid out incorrectly. The tables and chairs are very chunky and manoeuvring around them is so awkward for everyone. Definitely need to replace them to make the restaurant look more refined.
The service is extremely poor; I strongly advise against visiting them in the morning or you know don’t go there any time. You’ll regret it and have a terrible day. I suspect there might be a racist employees depending on my experience. The manager behaved rudely, shouting at a woman seeking assistance with her application. Despite her efforts telling him she contact customer service on Instagram and Twitter many times, he continued yelling, embarrassing her that he can’t do any thing for her!!! So, why you are a manager if you couldn’t help!! We deserve better customer service, or you PRET will lose your customers. And I will be the first one who will not renew my subscription any more. Because of Sauchiehall St branch is the nearest one to my home and they are terrible not forget the smell of burnt food and cheese all the time in the shop I think they do it on purpose to keep customers out?. Or some of the employees’ faces when they are taking your orders ?. Absolutely you have a miserable day after their coffee. Most of the female stuff are nice except two unfortunatelyI don’t know their names and one is new in the shop and the rudest ever. After reading the reviews, I am sure now they are racist and the problems have never solved.
Food is delicious but some of the staff need to redo their customer care training. Arguing in front of customers about “who is in charge here” isn’t a good look. The lovely lady serving me was embarrassed by her colleagues and apologised.
bad service and unfriendly staff . I just asked the girl who was served me to put my stuff in separate bags she got grumpy, it seemed like to her I have asked unreasponsible request. never will be back
This is a really grotty Pret. I went in for a tea later in the afternoon and the place felt like no one was paying attention to it. Tables unwiped and sticky, crumbs everywhere - piles of old fruit salads in a mess on the counter. Do yourself a favour and go to the much more pleasant Social Bite a few doors down.
I was in pret and I ordered I an Ice Late . The person who was preparing that for me put the ice first in the cup, then pour hot expresso over it which melted it, then added the milk. I asked to add more ice as I ordered ice late and not the late. She said that is the way they make it and told me in cheeky way “ have a nice day” like she mean shut up and just go. So I explained to her that this is the way I drink the coffee and Starbucks always put ice that stays for al least one hour and that her customer service is below zero, I asked her for her name and she refused to give me. Just her manager told me her name Abbey, never will be back
I've ordered a drink and unfortunately I didn't like the taste of it. Immediately I said this is not the drink I have normally and asked for a replacement and staff refused also staff are rude if you're non white as I have observed few times. Staff including manager is so friendly to Caucasians and if you're different you will get that dirty look and i find that appalling as I travel up and down the country for work and I have never experienced anything like what I have experience at this shop on sauchihall Street.If you're non white avoid this place.
I had a very bad experience here lately. I had went in on a warm day and ordered some iced drinks for me and my partner, from the get go the server was being very blunt with me but i didn’t take it personally, just wanted to get my drinks and get on with my day. My partner brought me them and they were hot, not that big of a deal, mistakes happen. I didn’t want to cause too much fuss so thought i’d just ask for two cups of ice to pour the drinks into and go. Walking back up none of the servers made eye contact and avoided me, although i was the only person there, finally caught the attention of the girl who served me and told her the problem kindly, the only thing she said was “no” with a very offputting demeanor and just kept repeating no with no context and a blank expression, just absolutely not trying to have a normal conversation and shutting me off. As i tried to explained i just wanted some ice please, even though these were drinks i paid for, it seemed like to her this was an unreasonable request almost like it was coming out her own pocket. I tried not to lose my cool but the whole situation was very overwhelming, i was made to feel like i was lying or wanted a free hand out. The other servers gossiping about the situation right in front of me laughing like i wasn’t there, and then the male agressively stating the server wasn’t being rude when i addressed it to him. I understand everyone has bad days, but this experience really was awful for me and would never return here. And looking at some recent reviews now it’s clear i’m not the only one who had a bad interaction with this person.
I arrived at 7 o'clock and was the first customer to enter!One of the employees opened the door for me. He took my order very friendly too.I stayed an hour there in a cosy corner.
The service from both female staff today was absolutely awful.
Restaurantji Recommends
Great Pret, nice handy location for work and lovely staff. Seating area is nice and comfy. ?☕️
I shared that with my friends. after that, they give a new name (Fahad prêt à manger)
Had a coffee and a butter croissant ? after coming into town early. Set me up for going shopping.
The sandwich selection is always fresher and taste much better than it's rivals. The coffee is good too. This is a busy Pret.
Well I am a big fan of their hot beverages, my cuurrrent fav is coconut caramel hot chocolate ! ? and if you like'em take their membership of beverages it will save you a good money if you drink more than 5 coffees in a day!