I send parcels once or twice a week, a few months ago one cashier started refusing to accept parcels, she said there was no room, I asked to talk to the manager, she called a red-haired woman and she said that she was the boss, I asked who the owners were, she said that she was the owner, there is no one else to complain to. There is always one cashier with a dissatisfied face teaching me how to pack, I said that I pack as best as possible, today March 6 at 14:08 I brought 2 parcels and when she saw me she said: "Oh Boy" and she also said that she had already told me to pack into another big box. I don’t understand how the cashier can tell me how to pack my parcels.I packed to best possible way. She was very aggressive. If she serves me like that again, I will complain further. The other cashiers: the guy and the blonde, are very polite, only this one is always dissatisfied.I dont know her name, but she served me today 6th of March at 14:08. Please explain her how to deal with customers .Thank you.
Mike
If you get the ginger lady serving don’t even pull into the place you’ll be there all day. This isn’t a new staff issue, she is clearly inept as she has worked there more than long enough to wrap her head around how to run the place.
Made 1984
Regular stop to fill up the works flatbed lorry the forecourt is spacious enough for manoeuvring in and out of.Staff are usually polite and shop always seems clean.Only niggle is that the fuel prices are always slightly higher than the Shell garage at the town centre.
Steamer
Great staff. Very expenive, but you expect that from a garage. They have a Starbucks machine (no venti). They have a Greggs in store too.
Jelena Drobisevskaja
If I could I would give 0 star, went twice with parcels and been sent back as they had full bag and could not accept my parcels, they should close drop off point if they cant accept parcels, absolutely unhelpful staff and manager.Going to contact trading standard and owner as they must provide same service for all customers, not just accept from ones and sent others to home.
Kevin Young
Purchased 7kg butane gas bottle on Sunday 19th of February and when I tried to use the following Saturday (25th) I found that the gas wont come through to the fire. I returned today, Sunday 26th, to be told that I am unable to return the bottle as it was purchased more than 1 week prior. I have been told to contact Euro Garages who, conveniently have no contact number. Terrible customer service.
John Smith
Always a loyal customer at Shell but went to Roxburgh tonight and that woman needs to sort her attitude out, not very good with customer service. Won’t be back because of that woman, needs some proper training like
Alan Mathieson
Good place it has a Gregg's bakers in it so after you purchase your fuel if fancy a snack then Gregg's is the bakers it also sells newspapers and various other things
Andrew Dempsey
It's like any other petrol station.
Lisa Duff
Always always get a friendly smile from these girls xxxxx
I send parcels once or twice a week, a few months ago one cashier started refusing to accept parcels, she said there was no room, I asked to talk to the manager, she called a red-haired woman and she said that she was the boss, I asked who the owners were, she said that she was the owner, there is no one else to complain to. There is always one cashier with a dissatisfied face teaching me how to pack, I said that I pack as best as possible, today March 6 at 14:08 I brought 2 parcels and when she saw me she said: "Oh Boy" and she also said that she had already told me to pack into another big box. I don’t understand how the cashier can tell me how to pack my parcels.I packed to best possible way. She was very aggressive. If she serves me like that again, I will complain further. The other cashiers: the guy and the blonde, are very polite, only this one is always dissatisfied.I dont know her name, but she served me today 6th of March at 14:08. Please explain her how to deal with customers .Thank you.
If you get the ginger lady serving don’t even pull into the place you’ll be there all day. This isn’t a new staff issue, she is clearly inept as she has worked there more than long enough to wrap her head around how to run the place.
Regular stop to fill up the works flatbed lorry the forecourt is spacious enough for manoeuvring in and out of.Staff are usually polite and shop always seems clean.Only niggle is that the fuel prices are always slightly higher than the Shell garage at the town centre.
Great staff. Very expenive, but you expect that from a garage. They have a Starbucks machine (no venti). They have a Greggs in store too.
If I could I would give 0 star, went twice with parcels and been sent back as they had full bag and could not accept my parcels, they should close drop off point if they cant accept parcels, absolutely unhelpful staff and manager.Going to contact trading standard and owner as they must provide same service for all customers, not just accept from ones and sent others to home.
Purchased 7kg butane gas bottle on Sunday 19th of February and when I tried to use the following Saturday (25th) I found that the gas wont come through to the fire. I returned today, Sunday 26th, to be told that I am unable to return the bottle as it was purchased more than 1 week prior. I have been told to contact Euro Garages who, conveniently have no contact number. Terrible customer service.
Always a loyal customer at Shell but went to Roxburgh tonight and that woman needs to sort her attitude out, not very good with customer service. Won’t be back because of that woman, needs some proper training like
Good place it has a Gregg's bakers in it so after you purchase your fuel if fancy a snack then Gregg's is the bakers it also sells newspapers and various other things
It's like any other petrol station.
Always always get a friendly smile from these girls xxxxx
Restaurantji Recommends
Open 24/7
Saved me tonight ! Lost my house keys and someone handed them in. Thank you so much!! Very friendly staff team no matter what time you go in ðŸ˜
Get some TNT and throw it into a car thats getting filled up it will light up your night
Recent refurbishment... now has small Greggs
Expensive costs foe petrol compared to others in town?