Very nice lunch first time coming here definitely be back. Had the coronation chicken ciabattaKid-friendliness: There's a kid menu
Lesley L
High quality food cooked fresh on premises ..3 of us enjoyed a delicious lunch..waiting staff helpful and attentive. Would definitely go again.
258fionac
Disappointed for the second time Server looked miserable and wasn’t happy when we asked to sit at a different table from the one offered due to my partner’s disability. Ordered 2 items off the specials board … gingerbread latte which showed on the picture with little gingerbread man (which is only for the picture apparently) and a cheese and ham croissant Also a normal latte and a toasted tea cake … the croissant came and was literally a microwaved croissant with melted cheese and a wee bit ham and the toasted tea cake was like a clay pigeon disc … the food came and we waited and waited and waited then asked the server to take the food back and keep it warm till our drinks arrived she told us drinks were just coming so we would need her to we waited another 10 mins before drinks arrived by which time food was cold … waste of money
Gillian J
Just been in for breakfast today .waitress not happy we asked to be seated at one of the many empty booths. One of the breakfasts was cold and its replacement was returned as was cold too. Bacon in another had cooled down. Attitude of management when we went to pay was dismissive and no apology from her or waitress. Maybe poor customer service and cold food explains why place was so empty. Wished we read reviews before we went.
Sharon H
Terrible unfriendly staff. Cold food. No apology. No one interested in resolving or apologising. Breakfast stopped at 11.15 and lunch did not start till 12.00. Manager gave a refund for the food but still no apology. No way to run a business. Would not recommend to anyone. Very cold atmosphere.
Wendy McAlpine
Ok but still not being particularly well run and staff just seem fed up in general. Spoke to one who said they are just used to complaints about service and food and just roll with it. It could be a real goldmine if it was run properly but still seems to have the same issues as it did a year ago. Food was cold in the middle and had to go back to be reheated. Shame but they seem to have constant issues with staffing and therefore customer satisfaction.
Bob
Cakes were fine.Coffee was overpriced. Staff were slow as treacle.
Isabelle M
Poor quality totally overpriced toasty. £8.95 for 2 very dry slices of thick bread with pretty much no tuna inside. Overcooked and burned around the crusts to the extent that I couldn’t cut or bite through it. Dried curly edged bits of lettuce served with it. This was terrible and very overpriced. How can anyone charge 8.95 for a toasty? The scones looked terrible and huge and a woman beside me said she couldn’t eat it because it was so dry and one tiny bit of butter to put on it! No wonder the place was virtually empty at 12.30! I can’t imagine anyone would visit here twice. I only went to get something to eat before going to a work meeting in Grangemouth.
James Boyd
Great place for a coffee. Really nice cheese scone.
DM11223344
Since the expansion the cafe has deteriorated but today was dreadful. Counter service section had a queue and cakes all looked very ‘tired’ so went to seated area. Had to wait ages to be served, only got attention of waiter by shouting to him. Order came reasonably quickly but without jam. Waited and waited. Asked 3 separate waiting staff before was finally delivered. Thank goodness as without it scone would have been inedible. Looked okay but rock hard on outside, dry and tasteless. As if a vital ingredient missing. Will not be back.
Had a voucher for the "two for one" cream tea offer. Very disappointing cream tea. Very average scone (still debating with my wife whether it actually was a scone or not - she is giving it the benefit of the doubt). Cream to "jam" ratio was way out. Far too little "jam". And I would be surprised if the "jam" had ever seen a strawberry. Because it was the offer we felt we got what we paid for but if we had paid the full price we would have been very unhappy. Klondyke should look to competitor garden centres to see how to do a cream tea offer properly.
Margret J
Me and my friend went to the topiary restaurant at klondyke June 28th. We went into the cafe on the side and where served by a lovely young man who was very catering respectful and helpful. Allan I think he said when I asked, we then went through to restaurant to sit, and as we where leaving he was then pulled to help 3 people behind the main bar, he gladly helped the woman who asked, we have seen this woman speak to him and other members of staff before she is rather disrespectful and speaks to them In a horrible demanding way . We are regulars at the coffee shop. We will hopefully be back shortly but until then I hope someone sees this and takes note. Thank you too all the klondyke servers
kevinbN7752AZ
Tables have not been cleared in coffee shop. Just about every table had trays of dirty dishes. No one clearing tables at all. Place busy but more and more dirty dishes piling up on tables. Customers moving trays of dirty dishes to other tables so table could be used. Won't be back.
Judy Y
Seven of us (two in wheelchairs) and two dogs sat outside in the sun for coffee and various food items. The staff were so friendly, patient and helpful and got our complicated order right the first time and all together! Well done and thank you!
DavidDWilson
Queue,s. Coffee shop half full but sign saying full up. Major staff problem. The staff that are on look depressed and beaten. I felt sorry I was there adding to their problems.
Very nice lunch first time coming here definitely be back. Had the coronation chicken ciabattaKid-friendliness: There's a kid menu
High quality food cooked fresh on premises ..3 of us enjoyed a delicious lunch..waiting staff helpful and attentive. Would definitely go again.
Disappointed for the second time Server looked miserable and wasn’t happy when we asked to sit at a different table from the one offered due to my partner’s disability. Ordered 2 items off the specials board … gingerbread latte which showed on the picture with little gingerbread man (which is only for the picture apparently) and a cheese and ham croissant Also a normal latte and a toasted tea cake … the croissant came and was literally a microwaved croissant with melted cheese and a wee bit ham and the toasted tea cake was like a clay pigeon disc … the food came and we waited and waited and waited then asked the server to take the food back and keep it warm till our drinks arrived she told us drinks were just coming so we would need her to we waited another 10 mins before drinks arrived by which time food was cold … waste of money
Just been in for breakfast today .waitress not happy we asked to be seated at one of the many empty booths. One of the breakfasts was cold and its replacement was returned as was cold too. Bacon in another had cooled down. Attitude of management when we went to pay was dismissive and no apology from her or waitress. Maybe poor customer service and cold food explains why place was so empty. Wished we read reviews before we went.
Terrible unfriendly staff. Cold food. No apology. No one interested in resolving or apologising. Breakfast stopped at 11.15 and lunch did not start till 12.00. Manager gave a refund for the food but still no apology. No way to run a business. Would not recommend to anyone. Very cold atmosphere.
Ok but still not being particularly well run and staff just seem fed up in general. Spoke to one who said they are just used to complaints about service and food and just roll with it. It could be a real goldmine if it was run properly but still seems to have the same issues as it did a year ago. Food was cold in the middle and had to go back to be reheated. Shame but they seem to have constant issues with staffing and therefore customer satisfaction.
Cakes were fine.Coffee was overpriced. Staff were slow as treacle.
Poor quality totally overpriced toasty. £8.95 for 2 very dry slices of thick bread with pretty much no tuna inside. Overcooked and burned around the crusts to the extent that I couldn’t cut or bite through it. Dried curly edged bits of lettuce served with it. This was terrible and very overpriced. How can anyone charge 8.95 for a toasty? The scones looked terrible and huge and a woman beside me said she couldn’t eat it because it was so dry and one tiny bit of butter to put on it! No wonder the place was virtually empty at 12.30! I can’t imagine anyone would visit here twice. I only went to get something to eat before going to a work meeting in Grangemouth.
Great place for a coffee. Really nice cheese scone.
Since the expansion the cafe has deteriorated but today was dreadful. Counter service section had a queue and cakes all looked very ‘tired’ so went to seated area. Had to wait ages to be served, only got attention of waiter by shouting to him. Order came reasonably quickly but without jam. Waited and waited. Asked 3 separate waiting staff before was finally delivered. Thank goodness as without it scone would have been inedible. Looked okay but rock hard on outside, dry and tasteless. As if a vital ingredient missing. Will not be back.
Restaurantji Recommends
Had a voucher for the "two for one" cream tea offer. Very disappointing cream tea. Very average scone (still debating with my wife whether it actually was a scone or not - she is giving it the benefit of the doubt). Cream to "jam" ratio was way out. Far too little "jam". And I would be surprised if the "jam" had ever seen a strawberry. Because it was the offer we felt we got what we paid for but if we had paid the full price we would have been very unhappy. Klondyke should look to competitor garden centres to see how to do a cream tea offer properly.
Me and my friend went to the topiary restaurant at klondyke June 28th. We went into the cafe on the side and where served by a lovely young man who was very catering respectful and helpful. Allan I think he said when I asked, we then went through to restaurant to sit, and as we where leaving he was then pulled to help 3 people behind the main bar, he gladly helped the woman who asked, we have seen this woman speak to him and other members of staff before she is rather disrespectful and speaks to them In a horrible demanding way . We are regulars at the coffee shop. We will hopefully be back shortly but until then I hope someone sees this and takes note. Thank you too all the klondyke servers
Tables have not been cleared in coffee shop. Just about every table had trays of dirty dishes. No one clearing tables at all. Place busy but more and more dirty dishes piling up on tables. Customers moving trays of dirty dishes to other tables so table could be used. Won't be back.
Seven of us (two in wheelchairs) and two dogs sat outside in the sun for coffee and various food items. The staff were so friendly, patient and helpful and got our complicated order right the first time and all together! Well done and thank you!
Queue,s. Coffee shop half full but sign saying full up. Major staff problem. The staff that are on look depressed and beaten. I felt sorry I was there adding to their problems.