Customer service was terrible. Walked in and staff just stood and stared at me. I walked around the shop and still no-one spoke to me. Wanted to buy earrings I saw in the window. The 2 stars are for the cafe, always had a good experience and food is good too.
Ewan Charles
Got engagement ring from here and a necklace sorted. Good customer service
astrase2
An excellent variety of goods for sale. Good service and a very good bistro restaurant.
Thomas Gilbert
Good cafe
JAQUI Maclean
Was in the cafe an excellent coffee shop and restaurant
Laura Wood
The worst customer service I’ve ever experienced! The two stars is for the food, as it was great but let down by rude staff.Myself and friends decided to meet with partners and 2 babies for a catch up over Christmas at sinclairs bistro. I arrived with my partner, sister and baby and requested a table for 8 with space for 2 prams. The cafe was empty and there was lots of tables and space available. The waitress mentioned she would need to put tables together, which she did not seem not very keen to do. I offered to help which she then decided to place us in the middle of the restaurant and put chairs on the end of a table. As the restaurant got busy, this was an issue and the staff even complained to us that we were in the way although they seated us here.Not once did the staff ask for our order or provide us menus, we had to continually request this and when we asked for a drinks menu the waitress responded with “we have the usual”.After waiting an hour just to request a food order and where staff regularly ignored us, my friend requested a slice of toast for her 1 year old. The waitress made this difficult and said she would need to see what she could do as the kitchen was busy. For a piece of toast?!We all got to the point where we didn’t even want to request for a drink with our lunch as the staff made us feel so unwelcome. The whole experience is a shame as the food was great and put a damper on our get together over the Christmas period.
Fiona Michie
Lovely staff,great food
Ruby Wilkie
Fantastic as always great family run shop staff are fantastic the restaurant is brilliany
Stuart W
Breakfast was absolutely first class no complaints whatsoever . Everything was cooked to perfection.
Scot45
Went there on Wednesday this week for lunch with friends, food was tasty enough although as I like my food could have been doing with either a few more fries or extra salad on the plate. Although a lot of people might think it’s a decent enough sized portion for lunch.
Lovely staff, large selection to chose from. I got 3 pairs of children's silver earrings for £43. Clean, well lit shop. Will use again.
R2328KZjennifers
Food very tasty but portion of quiche too small! Slow service. Nice wine and pleasant staff. Vinegar didn't taste like vinegar
Susannah Eugene
I had an appointment to have my ears pierced. I was a little nervous, but the female shop assistant put me at ease and was thoroughly professional. The other assistant, who I understand to be a senior manager, was distant and then left part of his surgical glove trapped in the ear stud. He left me without an apology or any indication of concern. The female shop assistant was able to sort out the mishap. Fortunately I've had no trouble with the piercings since coming home. However I am feeling somewhat mixed about the service I received today.
Graeme McGhee
Went in today to get a warranty job done on a watch that I bought in LA in July it was a citizens watch so 5 years warranty they wanted to charge me £30 to send it off even though its covered by warranty .I remember going in to get a Tag watch battery changed they wanted to charge me to make it water tight even though it was water tight when it went in .I just went to H Samuel's instead where there was no charge .
Customer service was terrible. Walked in and staff just stood and stared at me. I walked around the shop and still no-one spoke to me. Wanted to buy earrings I saw in the window. The 2 stars are for the cafe, always had a good experience and food is good too.
Got engagement ring from here and a necklace sorted. Good customer service
An excellent variety of goods for sale. Good service and a very good bistro restaurant.
Good cafe
Was in the cafe an excellent coffee shop and restaurant
The worst customer service I’ve ever experienced! The two stars is for the food, as it was great but let down by rude staff.Myself and friends decided to meet with partners and 2 babies for a catch up over Christmas at sinclairs bistro. I arrived with my partner, sister and baby and requested a table for 8 with space for 2 prams. The cafe was empty and there was lots of tables and space available. The waitress mentioned she would need to put tables together, which she did not seem not very keen to do. I offered to help which she then decided to place us in the middle of the restaurant and put chairs on the end of a table. As the restaurant got busy, this was an issue and the staff even complained to us that we were in the way although they seated us here.Not once did the staff ask for our order or provide us menus, we had to continually request this and when we asked for a drinks menu the waitress responded with “we have the usual”.After waiting an hour just to request a food order and where staff regularly ignored us, my friend requested a slice of toast for her 1 year old. The waitress made this difficult and said she would need to see what she could do as the kitchen was busy. For a piece of toast?!We all got to the point where we didn’t even want to request for a drink with our lunch as the staff made us feel so unwelcome. The whole experience is a shame as the food was great and put a damper on our get together over the Christmas period.
Lovely staff,great food
Fantastic as always great family run shop staff are fantastic the restaurant is brilliany
Breakfast was absolutely first class no complaints whatsoever . Everything was cooked to perfection.
Went there on Wednesday this week for lunch with friends, food was tasty enough although as I like my food could have been doing with either a few more fries or extra salad on the plate. Although a lot of people might think it’s a decent enough sized portion for lunch.
Restaurantji Recommends
1st class food
Lovely staff, large selection to chose from. I got 3 pairs of children's silver earrings for £43. Clean, well lit shop. Will use again.
Food very tasty but portion of quiche too small! Slow service. Nice wine and pleasant staff. Vinegar didn't taste like vinegar
I had an appointment to have my ears pierced. I was a little nervous, but the female shop assistant put me at ease and was thoroughly professional. The other assistant, who I understand to be a senior manager, was distant and then left part of his surgical glove trapped in the ear stud. He left me without an apology or any indication of concern. The female shop assistant was able to sort out the mishap. Fortunately I've had no trouble with the piercings since coming home. However I am feeling somewhat mixed about the service I received today.
Went in today to get a warranty job done on a watch that I bought in LA in July it was a citizens watch so 5 years warranty they wanted to charge me £30 to send it off even though its covered by warranty .I remember going in to get a Tag watch battery changed they wanted to charge me to make it water tight even though it was water tight when it went in .I just went to H Samuel's instead where there was no charge .