Ordered twice and order has been wrong and items missing! They never answer the phone to resolve their mistakes!!
Stuart Chapman
this used to be a great take away but lately it has gone down hill badly, they seem to open and shut when they wanttwice iv ordered from them using the food hub app and twice now they have taken the money then cancelled the order and to get the money back takes days really disappointing and not worth the hassle or delivery cost of £3
Khal Ocin
brilliant take away the best in town cant get a better burger anywhere tbth :) mamma mia for the win
sylvanna lennon
Big disappointment when it came to delivery. Waited way too long, hopefully just a blip
Mika Robson
Disgusted with the service at this take away. My gran ordered us a dinner, and said she wanted curry sauce with her fried rice but no one listened. And when he repeated the order aloud, she couldn't hear but just nodded along(she is deaf) .Now, the man put down as fried rice and no curry sauce, so obviously HE wasn't listening. Plus, when my gran asked for the curry sauce to be sent to her house, he asked for her to pay over 5 pounds, which she shouldn't have to pay as it was his fault for not listening.I do not recommend this take away to anyone as the customer service is diabolical and no one seems to listen to their paying customers.
John Blair
Excellent food. Brilliant pizzas.
Sean Quinn
Avoid at all cost waited 2hours 40 mins with continuous call to the shop saying it'll be 10 mins in response driver couldn't find the address and drove back to the shop after couple of attempts to find the place,after calling the last time to cancel order the guy from the kitchen shows up goes to the wrong door then I shout him over and he tries to charge the full price.food was poor full of grease really bad experience so stay clear!
Mohsin Habib
Best food in town. Highly recommended.
Craig Avery
We’ve used this restaurant many times before with varying levels of satisfaction, often good, often bad. Tonight was too much, the food was late with very little topping (pics as proof). We didn’t order dough with very little topping, spoiled our evening. Will think twice before ordering again.
Simon Browson
I agree with Mohsin, best food in Kilbirnie, Beith, Daley and Gateside, but I'm not sure about Lochwinnoch.
very good donner kebab and good service, lovely staff.
In love with Komaeda
Disgusted with the service at this take away. My gran ordered us a dinner, and said she wanted curry sauce with her fried rice but no one listened. And when he repeated the order aloud, she couldn't hear but just nodded along(she is deaf) .Now, the man put down as fried rice and no curry sauce, so obviously HE wasn't listening. Plus, when my gran asked for the curry sauce to be sent to her house, he asked for her to pay over 5 pounds, which she shouldn't have to pay as it was his fault for not listening.I do not recommend this take away to anyone as the customer service is diabolical and no one seems to listen to their paying customers.
Davie Mcmurray
used once never again the food wasn't nice at all .
Katie Sproull
Extremely poor service. Ordered food at the weekend, was told it had arrived. It hadn't so I waited a few minutes in case it had been marked as arrived early. I then phoned Barbecue Hut and was advised the driver was 2 minutes away. I waited a further 20 minutes and phoned again as still no food had arrived. I was put through to the driver who told me it had been delivered and a teenage boy had answered the door. The house was an all female house that night so our order was delivered to the wrong door. I mentioned this to the driver who then tried to argue he had delivered it to the correct house and eventually admitted "must have delivered to the wrong door then" and passed be back through to Barbecue Hut. I was then advised the kitchen was shut so we would not get a delivery that night. That was no use to us as there was no food in the house and nowhere was open at that time of night (12.15am, 2 hours after placing our order). I was then reluctantly offered a refund, which I stated was the minimum I expected... 4 days later and I am still waiting to be contacted about this refund. Ridiculous customer service!
Ordered twice and order has been wrong and items missing! They never answer the phone to resolve their mistakes!!
this used to be a great take away but lately it has gone down hill badly, they seem to open and shut when they wanttwice iv ordered from them using the food hub app and twice now they have taken the money then cancelled the order and to get the money back takes days really disappointing and not worth the hassle or delivery cost of £3
brilliant take away the best in town cant get a better burger anywhere tbth :) mamma mia for the win
Big disappointment when it came to delivery. Waited way too long, hopefully just a blip
Disgusted with the service at this take away. My gran ordered us a dinner, and said she wanted curry sauce with her fried rice but no one listened. And when he repeated the order aloud, she couldn't hear but just nodded along(she is deaf) .Now, the man put down as fried rice and no curry sauce, so obviously HE wasn't listening. Plus, when my gran asked for the curry sauce to be sent to her house, he asked for her to pay over 5 pounds, which she shouldn't have to pay as it was his fault for not listening.I do not recommend this take away to anyone as the customer service is diabolical and no one seems to listen to their paying customers.
Excellent food. Brilliant pizzas.
Avoid at all cost waited 2hours 40 mins with continuous call to the shop saying it'll be 10 mins in response driver couldn't find the address and drove back to the shop after couple of attempts to find the place,after calling the last time to cancel order the guy from the kitchen shows up goes to the wrong door then I shout him over and he tries to charge the full price.food was poor full of grease really bad experience so stay clear!
Best food in town. Highly recommended.
We’ve used this restaurant many times before with varying levels of satisfaction, often good, often bad. Tonight was too much, the food was late with very little topping (pics as proof). We didn’t order dough with very little topping, spoiled our evening. Will think twice before ordering again.
I agree with Mohsin, best food in Kilbirnie, Beith, Daley and Gateside, but I'm not sure about Lochwinnoch.
Restaurantji Recommends
Food order wrong now they no reyply
very good donner kebab and good service, lovely staff.
Disgusted with the service at this take away. My gran ordered us a dinner, and said she wanted curry sauce with her fried rice but no one listened. And when he repeated the order aloud, she couldn't hear but just nodded along(she is deaf) .Now, the man put down as fried rice and no curry sauce, so obviously HE wasn't listening. Plus, when my gran asked for the curry sauce to be sent to her house, he asked for her to pay over 5 pounds, which she shouldn't have to pay as it was his fault for not listening.I do not recommend this take away to anyone as the customer service is diabolical and no one seems to listen to their paying customers.
used once never again the food wasn't nice at all .
Extremely poor service. Ordered food at the weekend, was told it had arrived. It hadn't so I waited a few minutes in case it had been marked as arrived early. I then phoned Barbecue Hut and was advised the driver was 2 minutes away. I waited a further 20 minutes and phoned again as still no food had arrived. I was put through to the driver who told me it had been delivered and a teenage boy had answered the door. The house was an all female house that night so our order was delivered to the wrong door. I mentioned this to the driver who then tried to argue he had delivered it to the correct house and eventually admitted "must have delivered to the wrong door then" and passed be back through to Barbecue Hut. I was then advised the kitchen was shut so we would not get a delivery that night. That was no use to us as there was no food in the house and nowhere was open at that time of night (12.15am, 2 hours after placing our order). I was then reluctantly offered a refund, which I stated was the minimum I expected... 4 days later and I am still waiting to be contacted about this refund. Ridiculous customer service!