Only thing that was warm was the sausage rolls! Steak bake stone cold along with the sausage, bean and cheese melts.
Lucky Effects
Been twice and food was stone cold, Coffee is gross.
N “Neillybob” T
Food, the usual quality. Availability absolutely awful. Twelve Fifteen on a Sunday no sausage rolls ready, no chicken bakes no yum yums, just not good enough for that time it looked like the shop was ready for closing.
moon please
I have to give this four stars because the food is great, but it was not very clean the times I went in
Igor Kostiv
very bad service. the staff is not polite. Arrived at 6:30 it was closed. Opened at 7:00 for breakfast nothing was cooked.
Janette Tennant
Food good as usual!? cheap, cheerful and tasty. Staff were friendly (as they always are)But the bins really needed emptied and they need to do a very very big deep clean in the bathrooms
Viewfield65
Was in for a coffee, ordered and sat with it at a table for 20 minutes. The lady serving behind the counter was pleasant enough. I couldn't gelp noting a green bucket and mop propped up against a chair on the corridor to the toilets and also a broom propped against another chair with rubbish all around. Several tables dirty with rubbish on them. I politely mentioned to the male member of staff that the mop and broom had been left out for at least 20 mi uses and were a possible trip hazard for anyone (particularly disabled) needing access to the toilets. He simply said, "You're joking that those are trip hazards!" and made it clear that there was nothing wrong! I won't be returning. A pity, as all other staff members have been friendly and the coffee and baking have been good.
D9604PWlesm
Good to see café section open again, after some tough weeks the place busy with varied customers and staff with Christmas jumpers on.
Johanna Cawood
What a little gem in Stonehaven. We had a quick bite there. All fresh and tasty. Prices very good.
Denis Buyers
We went to westhills for a little run and went to Graigs for coffee when we got to Graigs we were told restaurant was closed due to shortage of staff .This was bad plenty customers but no staff Very Bad
Good food, staff work very hardCompetitive prices. Great coffee.
Nicola Garden
Never used to be a fan of Gregg's but it's definitely grown on me. Chicken salad roll is amazing!
Martin F
Closed at 5:30pm on Monday 26th September despite online opening hours and hours in store window saying open.Travelled specifically to collect my TooGoodToGo bag. Complete wasted journey.
davest2022
Since this Greggs has opened ive probably been there around ten times in total. I would guess that out of those ten times ive had issues or others ive been with at the time have had issues with either the quality of the food and the service/attitude of the staff. I went in yesterday (and it will be the last) and encountered possibly the worst customer service and attitude ive ever encountered in my life (and staying in Aberdeen thats saying something!) I ordered a coffee, a sausage roll and a chicken bake. I recieved an obnoxious and arrogant attitude from the server right from the get go, ive no idea what his problem was but his service was unfriendly to say the least and quite frankly i dont care what his problem was. My sausage roll was freezing (as usual) and my chicken bake was the exact same!. I attempted to just eat the chicken bake but it was too cold so i took it back and asked for a replacement to which i was told 'they are all cold' so i asked what was warm and he then mumbled something which i couldnt make out not helped by the fact the fridges and the music were too noisy. I then asked if the steak bakes were warm to which he responded with 'yes like i just told you the steak bakes are warm' but with an arrogant and obnoxious tone. At this point i was beginning to lose my patience and told him he didnt require the 'yes like i just told you' part of his response. I then put the chicken bake on the counter and he says 'bin it!' in his usual tone. I responded by telling him to bin it and to avoid serving food up at that temperature again. I sat down and ate the steak bake which had around about three pieces of beef in it one of which was chewy and full of fat which i had to spit out into the bag. About the only thing that was okay with this order was the coffee (which is prepared from a mchine). As i get up to leave i look at the counter and this clown is staring at me smirking with an arrogant look on his face. At this point i was becoming angry to say the least and approached the counter and asked for the contact number for the area manager which i was told i was not allowed (fair enough) but was instructed instead to call the head office (which i did). Even the woman i spoke with was displaying an attitude that suggested i was the one in the wrong in this matter. I contacted the head office and put in a complaint and gave a description of the staff member involved. I have spoken to several people over the last few years this place has been open who all have similar stories about either the quality of the food or the attitudes of the staff or both! places like this will need to start realising that due to recent inflation on foods and products the quality will have to match the inflated prices, if people recieve poor quality food then they are perfectly entitled to complain about it and either get replacements or a refund. Price goes up then the standard has to go up! its that simple. I would advise anybody thinking of going here to this particular establishment to avoid it like the plague. The one star review i have given is actually a quarter star and the quarter star is for the coffee which comes out of a machine which even they cant screw up.
Dale Panter
No coffee, and very little hot food available. When I asked how long until the hot options were ready, the member of staff said I don't know! Asked him to find out, said maybe 15-20 minutes...not sure.Poor customer service
Only thing that was warm was the sausage rolls! Steak bake stone cold along with the sausage, bean and cheese melts.
Been twice and food was stone cold, Coffee is gross.
Food, the usual quality. Availability absolutely awful. Twelve Fifteen on a Sunday no sausage rolls ready, no chicken bakes no yum yums, just not good enough for that time it looked like the shop was ready for closing.
I have to give this four stars because the food is great, but it was not very clean the times I went in
very bad service. the staff is not polite. Arrived at 6:30 it was closed. Opened at 7:00 for breakfast nothing was cooked.
Food good as usual!? cheap, cheerful and tasty. Staff were friendly (as they always are)But the bins really needed emptied and they need to do a very very big deep clean in the bathrooms
Was in for a coffee, ordered and sat with it at a table for 20 minutes. The lady serving behind the counter was pleasant enough. I couldn't gelp noting a green bucket and mop propped up against a chair on the corridor to the toilets and also a broom propped against another chair with rubbish all around. Several tables dirty with rubbish on them. I politely mentioned to the male member of staff that the mop and broom had been left out for at least 20 mi uses and were a possible trip hazard for anyone (particularly disabled) needing access to the toilets. He simply said, "You're joking that those are trip hazards!" and made it clear that there was nothing wrong! I won't be returning. A pity, as all other staff members have been friendly and the coffee and baking have been good.
Good to see café section open again, after some tough weeks the place busy with varied customers and staff with Christmas jumpers on.
What a little gem in Stonehaven. We had a quick bite there. All fresh and tasty. Prices very good.
We went to westhills for a little run and went to Graigs for coffee when we got to Graigs we were told restaurant was closed due to shortage of staff .This was bad plenty customers but no staff Very Bad
Restaurantji Recommends
Good food, staff work very hardCompetitive prices. Great coffee.
Never used to be a fan of Gregg's but it's definitely grown on me. Chicken salad roll is amazing!
Closed at 5:30pm on Monday 26th September despite online opening hours and hours in store window saying open.Travelled specifically to collect my TooGoodToGo bag. Complete wasted journey.
Since this Greggs has opened ive probably been there around ten times in total. I would guess that out of those ten times ive had issues or others ive been with at the time have had issues with either the quality of the food and the service/attitude of the staff. I went in yesterday (and it will be the last) and encountered possibly the worst customer service and attitude ive ever encountered in my life (and staying in Aberdeen thats saying something!) I ordered a coffee, a sausage roll and a chicken bake. I recieved an obnoxious and arrogant attitude from the server right from the get go, ive no idea what his problem was but his service was unfriendly to say the least and quite frankly i dont care what his problem was. My sausage roll was freezing (as usual) and my chicken bake was the exact same!. I attempted to just eat the chicken bake but it was too cold so i took it back and asked for a replacement to which i was told 'they are all cold' so i asked what was warm and he then mumbled something which i couldnt make out not helped by the fact the fridges and the music were too noisy. I then asked if the steak bakes were warm to which he responded with 'yes like i just told you the steak bakes are warm' but with an arrogant and obnoxious tone. At this point i was beginning to lose my patience and told him he didnt require the 'yes like i just told you' part of his response. I then put the chicken bake on the counter and he says 'bin it!' in his usual tone. I responded by telling him to bin it and to avoid serving food up at that temperature again. I sat down and ate the steak bake which had around about three pieces of beef in it one of which was chewy and full of fat which i had to spit out into the bag. About the only thing that was okay with this order was the coffee (which is prepared from a mchine). As i get up to leave i look at the counter and this clown is staring at me smirking with an arrogant look on his face. At this point i was becoming angry to say the least and approached the counter and asked for the contact number for the area manager which i was told i was not allowed (fair enough) but was instructed instead to call the head office (which i did). Even the woman i spoke with was displaying an attitude that suggested i was the one in the wrong in this matter. I contacted the head office and put in a complaint and gave a description of the staff member involved. I have spoken to several people over the last few years this place has been open who all have similar stories about either the quality of the food or the attitudes of the staff or both! places like this will need to start realising that due to recent inflation on foods and products the quality will have to match the inflated prices, if people recieve poor quality food then they are perfectly entitled to complain about it and either get replacements or a refund. Price goes up then the standard has to go up! its that simple. I would advise anybody thinking of going here to this particular establishment to avoid it like the plague. The one star review i have given is actually a quarter star and the quarter star is for the coffee which comes out of a machine which even they cant screw up.
No coffee, and very little hot food available. When I asked how long until the hot options were ready, the member of staff said I don't know! Asked him to find out, said maybe 15-20 minutes...not sure.Poor customer service