To be honest, this is my second time visiting this restaurant. When I first came here, the service and food were very good. That time I ate with my son, but the second time I went there to eat, the attitude of the service staff was very problematic. First, he had a weird reaction when I entered the restaurant. There was only one other customer and me in the restaurant, and there were no customers at other seats. Since this was my second time dining, I asked him directly if I could sit in the same seat as last time. He said he couldn't use the table but didn't give me any reason. His attitude was already very unfriendly. Later I ordered two entrees. Judging by the look on his face, two entrees are enough for four people? Do I have to order an entree per person? In addition, after eating, the wife took her son to the bathroom to change his diaper. I followed her and changed my son's diaper. We entered the toilet together. The service staff saw us walking into the toilet together. He saw me taking my son in to change diapers, and knocked on the door while I was changing diapers, saying that only two people could go in here. Why? what reason? Because I'm Asian? Am I more likely to be bullied? Do you discriminate against us? As for the food, I did think it was good the first time I ate it, so I brought the whole family to this restaurant again this time. Unexpectedly, this dining experience was so bad. Instead of improving, the food deteriorated. I ordered a risotto and a pasta dish. The risotto was normal, but the pasta had no flavor at all. Not even a basic salty taste. Even if I make it at home, it still tastes better than him. I don't think I will eat at this restaurant again. If you have children, I recommend avoiding this restaurant. Finally I asked the waiter what his name was and he answered me. I won't reveal his name here. I know you will read this message. If you see it yourself, check your attitudeKid-friendliness: Please improve your service attitudeI've been to restaurants halfway around the world and this is my first time leaving a message and I've never been so angry
Andy Mc
We had a fabulous experience here. Matt provided us with excellent service and really helped with our wine selection. The food was delicious too.
Andrew Simpson
Great food, attentive and good service and a lovely restaurant. Can't ask for much more.
Fanny Foo
First time here. Love the pasta here. So tasty, every bite was full of flavours. Most importantly, pasta was al dante (Yay!!), but my partner prefers it slightly softer.We had the Linguine Al Gamberi & Tagliatelle Scallop, lovely!Staff were friendly and checked on us regularly.Parking: Ample space in Waitrose, and short walk to the restaurant.
Salvatore Cucchedda
I was in portofino with my friends we had some salmone tartare and the grilled platter to share and we enjoyed it.
Sophie Pidala
Fresh seafood perfect service everything was
Dan Allen
WARNING - DO NOT ORDER OYSTERS OR OTHER SHELLFISH FROM THIS RESTAURANT, YOU WILL GET SEVERE FOOD POISONING. THIS RESTAURANT HAS NOT INVESTIGATED THIS AND HAS BEEN CAUSING FOOD POISONING TO CUSTOMERS FOR THE PAST THREE MONTHS.==UPDATE 19/02/24==I am very disappointed that you have not so much as acknowledged my email suggesting that you are selling food that is causing food poisoning.Whilst I enjoyed the food which didn't cause me food poisoning and had every intention of returning, your lack of response to both this email and my neutrally-worded review on Google, as well as multiple other Google reviews complaining of exactly the same thing as recently as 6 days ago, has spurred me to lodge a complaint with Wiltshire Council's Public Protection team who will be investigating your restaurant for selling food which contravenes food safety standards.I also see Portofino claiming that a customer was complaining about spending so much and "should not go to expensive restaurants" - who wants to go to any restaurant and get food poisoning?Rude conduct from the restaurant.==UPDATE 09/01/24==The following day after eating here, both my partner and I became ill with bad stomachs and I was bedridden for a day with chills, vomiting and hallucinations, with my partner having a temperature and headaches the following day, luckily she escaped the hallucinations!I researched and found that when oysters are stored improperly or not treated before serving can pass onto you a vibriosis infection, which gave us our exact symptoms.I contacted the restaurant with a friendly email on the 22nd December and was not replied to - I am now posting this review publicly.DO NOT ORDER THE OYSTERS.
Andy Easton
First class food with an awesome choice of dishes.Believe me you will not be disappointed.
Toki Chavez
I stumbled upon this little restaurant during my time in London I would definitely eat here
AVOID. Wish I had read the reviews before eating here as this is clearly not an isolated case. Myself and my partner have been so ill since ate here. Vomiting, diarrhoea, aches, chills. We ordered the seafood platter & had concerns about how it looked but stupidly dismissed them as we were hungry. Chefs couldn’t look more disinterested, skulking around an empty restaurant. Cannot believe this place is just continuing to get away with quite literally poisoning people they should go to jail! To top it all off spent £140 just to get poisoned! Disgusted.
Kay Smith
*update*Thank you to Portofino for returning my email this afternoon. It's good to know that you are following all of the food safety measures to try to prevent your customers becoming ill. Myself and my family will be avoiding oysters in the future.___________________________________We were visiting our daughter at uni and took her for a treat meal to Portofino on Saturday afternoon. The service was great and food was actually delicious. But on Sunday evening I was violently sick and my husband and daughter started with the same on Monday morning. I hadn't read reviews prior to eating here and wish I had. I have never felt so ill. I tried emailing the restaurant but have had no reply. I've also contacted environmental health to report our suspected food poisoning as it would appear ours is not an isolated incident. I wouldn't want anyone else to go through this.
Sarah Kay
We came here for somewhere quick to eat and found this on Google search. We were served by a lovely young lady. We thoroughly enjoyed our dishes. The portions were very generous, leaving us full and satisfied.The main dishes were quite expensive but worth it.
António Domingues
Top fish and chips ?
Rebecca Bunger
My husband and I came for a meal here and had the loveliest time. Food was brilliant and they catered for my gluten free diet really well. The wait staff were very attentive and considerate and the atmosphere was relaxed and mellow. The food options were very varied and delicious!Dietary restrictions: I have coeliacs disease and the menu has lots of options for those following a gluten free diet
Food very average and overpriced. Service
To be honest, this is my second time visiting this restaurant. When I first came here, the service and food were very good. That time I ate with my son, but the second time I went there to eat, the attitude of the service staff was very problematic. First, he had a weird reaction when I entered the restaurant. There was only one other customer and me in the restaurant, and there were no customers at other seats. Since this was my second time dining, I asked him directly if I could sit in the same seat as last time. He said he couldn't use the table but didn't give me any reason. His attitude was already very unfriendly. Later I ordered two entrees. Judging by the look on his face, two entrees are enough for four people? Do I have to order an entree per person? In addition, after eating, the wife took her son to the bathroom to change his diaper. I followed her and changed my son's diaper. We entered the toilet together. The service staff saw us walking into the toilet together. He saw me taking my son in to change diapers, and knocked on the door while I was changing diapers, saying that only two people could go in here. Why? what reason? Because I'm Asian? Am I more likely to be bullied? Do you discriminate against us? As for the food, I did think it was good the first time I ate it, so I brought the whole family to this restaurant again this time. Unexpectedly, this dining experience was so bad. Instead of improving, the food deteriorated. I ordered a risotto and a pasta dish. The risotto was normal, but the pasta had no flavor at all. Not even a basic salty taste. Even if I make it at home, it still tastes better than him. I don't think I will eat at this restaurant again. If you have children, I recommend avoiding this restaurant. Finally I asked the waiter what his name was and he answered me. I won't reveal his name here. I know you will read this message. If you see it yourself, check your attitudeKid-friendliness: Please improve your service attitudeI've been to restaurants halfway around the world and this is my first time leaving a message and I've never been so angry
We had a fabulous experience here. Matt provided us with excellent service and really helped with our wine selection. The food was delicious too.
Great food, attentive and good service and a lovely restaurant. Can't ask for much more.
First time here. Love the pasta here. So tasty, every bite was full of flavours. Most importantly, pasta was al dante (Yay!!), but my partner prefers it slightly softer.We had the Linguine Al Gamberi & Tagliatelle Scallop, lovely!Staff were friendly and checked on us regularly.Parking: Ample space in Waitrose, and short walk to the restaurant.
I was in portofino with my friends we had some salmone tartare and the grilled platter to share and we enjoyed it.
Fresh seafood perfect service everything was
WARNING - DO NOT ORDER OYSTERS OR OTHER SHELLFISH FROM THIS RESTAURANT, YOU WILL GET SEVERE FOOD POISONING. THIS RESTAURANT HAS NOT INVESTIGATED THIS AND HAS BEEN CAUSING FOOD POISONING TO CUSTOMERS FOR THE PAST THREE MONTHS.==UPDATE 19/02/24==I am very disappointed that you have not so much as acknowledged my email suggesting that you are selling food that is causing food poisoning.Whilst I enjoyed the food which didn't cause me food poisoning and had every intention of returning, your lack of response to both this email and my neutrally-worded review on Google, as well as multiple other Google reviews complaining of exactly the same thing as recently as 6 days ago, has spurred me to lodge a complaint with Wiltshire Council's Public Protection team who will be investigating your restaurant for selling food which contravenes food safety standards.I also see Portofino claiming that a customer was complaining about spending so much and "should not go to expensive restaurants" - who wants to go to any restaurant and get food poisoning?Rude conduct from the restaurant.==UPDATE 09/01/24==The following day after eating here, both my partner and I became ill with bad stomachs and I was bedridden for a day with chills, vomiting and hallucinations, with my partner having a temperature and headaches the following day, luckily she escaped the hallucinations!I researched and found that when oysters are stored improperly or not treated before serving can pass onto you a vibriosis infection, which gave us our exact symptoms.I contacted the restaurant with a friendly email on the 22nd December and was not replied to - I am now posting this review publicly.DO NOT ORDER THE OYSTERS.
First class food with an awesome choice of dishes.Believe me you will not be disappointed.
I stumbled upon this little restaurant during my time in London I would definitely eat here
Restaurantji Recommends
AVOID. Wish I had read the reviews before eating here as this is clearly not an isolated case. Myself and my partner have been so ill since ate here. Vomiting, diarrhoea, aches, chills. We ordered the seafood platter & had concerns about how it looked but stupidly dismissed them as we were hungry. Chefs couldn’t look more disinterested, skulking around an empty restaurant. Cannot believe this place is just continuing to get away with quite literally poisoning people they should go to jail! To top it all off spent £140 just to get poisoned! Disgusted.
*update*Thank you to Portofino for returning my email this afternoon. It's good to know that you are following all of the food safety measures to try to prevent your customers becoming ill. Myself and my family will be avoiding oysters in the future.___________________________________We were visiting our daughter at uni and took her for a treat meal to Portofino on Saturday afternoon. The service was great and food was actually delicious. But on Sunday evening I was violently sick and my husband and daughter started with the same on Monday morning. I hadn't read reviews prior to eating here and wish I had. I have never felt so ill. I tried emailing the restaurant but have had no reply. I've also contacted environmental health to report our suspected food poisoning as it would appear ours is not an isolated incident. I wouldn't want anyone else to go through this.
We came here for somewhere quick to eat and found this on Google search. We were served by a lovely young lady. We thoroughly enjoyed our dishes. The portions were very generous, leaving us full and satisfied.The main dishes were quite expensive but worth it.
Top fish and chips ?
My husband and I came for a meal here and had the loveliest time. Food was brilliant and they catered for my gluten free diet really well. The wait staff were very attentive and considerate and the atmosphere was relaxed and mellow. The food options were very varied and delicious!Dietary restrictions: I have coeliacs disease and the menu has lots of options for those following a gluten free diet