If I could give this bar 0 stars, I would. Horrible and dismissive manager with the biggest superiority complex. Drinks were criminally overpriced for what they were. We were not allowed to see how much we were being charged as the staff covered the screen on the card machine. After being charged more than we anticipated, we realised they had added a service fee for every drink we ordered without communicating this at any point. £5 entry on the door for a poorly managed bar with a ‘club’ area the size of Harry Potter’s bedroom under the stairs. Despite having booked a table in the bar, at no point were we told that there was an entry fee (we even checked the email confirmation on the door to make sure we hadn’t missed it). They are overcharging their customers at every level possible just for us to be treated with disrespect, bad attitude, and condescension.
Emily
We came for my friends 21st, however we were shocked by how the staff spoke to everyone. We were rudely explained the £5 entry, despite our friend not being told that we would have to pay beforehand, and even after checking our booking email, we could not find this fee. They knew they were in the wrong as we were allowed in for a reduced price, but that was the only ‘nice’ gesture we received what so ever. Once inside, we ordered drinks, and instead of £13.50 for two cocktails, we were charged £15.20 each. This is not discussed before we paid, and only discovered this on our banking apps, which was not customer friendly as adding a service charge should be conveyed at the point of service and we were not even given an opportunity to see how much we were paying on the card machine.To top this all of, we had discussed with two different staff about receiving a sparkler in a glass for my friends birthday. 5 minutes to midnight (as she was about to turn 21), we receive an angry manager who explains extremely rudely how this isn’t allowed and we need to pay now or we will get nothing. Our friend (whose birthday it was) could overhear this and it was meant to be a cute surprise. Furthermore, we now only had 3 minutes to sort something out and couldn’t discuss quick enough with our group what to buy. So she ended up with no birthday surprise. This was unacceptable as we had been told that this sparkler was arriving and we were not offered any compensation for this miscommunication on their behalf.The ‘club’ area is tiny. The garden space is nice enough, but nothing special. The drinks were meant to be cocktails but felt like mocktails. Overall, luckily we made the night good for our friend, but the manager and staff need a serious attitude check. Please be nice to your customers.
James Ziarati
Me and my missus came here paid a tenner to get in we wanted a drink. We we're told it was table service so we went sat down, they gave our order to someone else, they took over half hour to sort it out. It was better next door in slug and lettuce, cheaper drinks drink and better atmosphere. We don't think we'll come here again.
Corey-Ann Lidstone
Came to bath for a hen do and went to the club as part of our evening. We pre booked to have space but upon arrival we were told that it was only for the entry not for anything else. Oh and we still had to pay the £5 a head entry fee! We went into the downstairs club as that's where the door person told us to go and said there was seating space for the 14 of us in the underground area.When we decided we wanted drinks after the heart attack at the prices we decided to just go for water or a non alcoholic drink! But when faced with the sardine can they call a club we regretted that choice as we couldn't even get in the door let alone to the bar!The music was good but it was such a tight squeeze in there that it was potentially very dangerous and you were packed in too tight there as no room for dancing more like bashing against each other....maybe I am getting old for the club scene but I have never been anywhere like that! ?We were deciding where to go for a drink or what to do next when we were "escorted" out of the seating area as despite being told where to go there was another hen party coming in so we had used our "allotted time". We weren't that bothered anyway as most of us decided to call it quits and headed back to the hotel we just wished we had stayed at the previous pub and enjoyed the night for longer!
Laura Hartley-Smith
Beware! They unethically take a service charge and do not communicate this to the customer at point of sale. Tell you it’s optional until it isn’t. The manager is rude, unreasonable and has absolutely no idea what customer service is. Would 100% not recommend.
Jenny A
Travelled to Bath for Hen Do we hosted for my best friend and we had the lovely Sam to guide us through a cocktail masterclass. Albeit, 60% of the group have all had years behind the bar, Sam was very informative about each cocktails and was still very much hands on to assist us when we had a go ourselves! We felt that despite us getting a bit tipsy and fairly annoying, Sam was super patient with us and ensured to provide us with enough drinks for everyone to enjoy! He also gave recommendations for locations to go to and even managed to arrange for us to revisit in the evening as we had no idea where the hot spots were for a Saturday night! So thank you so much Sam and also James!James actually was very sweet and remembered my name as well as offered how to get back to the hotel safely and if we found it too cold, he offered for us to stay inside to wait for one which was such a nice touch to the end of the evening!I’m going to grab the rest of the girls to try to get you those well deserved reviews!
Francesca Clarke
Lovely friendly welcome and service from a lady with an equally friendly German shepherd! She recommended a new cocktail on the menu which was one of the best I’ve had (berry/watermelon!) - heated outdoor seating area with a DJ keeping the good atmosphere. Would definitely come back ⭐️⭐️⭐️⭐️⭐️
Deborah Chambers
Called I as we were passing and sat outside in the sunshine. Good service. Tasty cocktails. Lovely atmosphere. Thank you
Naima F
Sub 13 gave a great interactive cocktail making class for my friend's hen do. The staff were friendly and professional and there was a massive garden area for drinks in the sun.I ended up losing an airpod and they've kindly offered to post it back to me!
Kacey Compton
Amazing masterclass with Sam for a hen party! Brilliant service
My friends and I came to Sub 13 for the cocktail masterclass with Alfie and had such a wonderful time! The cocktails were absolutely delicious and Alfie was a lot of fun.Later that evening we came back and I unfortunately lost my purse - the team were so helpful when I called back a couple of days later and as they had my purse Alex even offered to post my purse back to me free of charge. Absolutely fantastic customer service, really appreciated the help of the team and would recommend to anyone visiting.
Holly Everett
Alfie was brilliant! So much fun, he really knows his stuff. Genuinely, the best mojito I've ever drunk! Super personable, and made the experience really fun for us all.
Nicole Baker
Alfie was amazing, throughout the years he has given me the best service. I love sub13! My number one bar choice! Love, love, love!Amber was brilliant, her service was beyond fabulous!
Bobbie Hitchman
Not greatThe room you walked into was packed out like sardines. The toilets were grim. The upstairs bar was nicer. I'm glad we didn't pay for a table at nearly £500.
Emma Archer
Really cool bar and good for cocktail making. Our host for the making was abit obnoxious though "I have to get done in the hour". " I got offered a job at the ritz". When looking at the bill we asked if it was defo right he responded with "I know how to count". Other than that cool bar nice vibes.
If I could give this bar 0 stars, I would. Horrible and dismissive manager with the biggest superiority complex. Drinks were criminally overpriced for what they were. We were not allowed to see how much we were being charged as the staff covered the screen on the card machine. After being charged more than we anticipated, we realised they had added a service fee for every drink we ordered without communicating this at any point. £5 entry on the door for a poorly managed bar with a ‘club’ area the size of Harry Potter’s bedroom under the stairs. Despite having booked a table in the bar, at no point were we told that there was an entry fee (we even checked the email confirmation on the door to make sure we hadn’t missed it). They are overcharging their customers at every level possible just for us to be treated with disrespect, bad attitude, and condescension.
We came for my friends 21st, however we were shocked by how the staff spoke to everyone. We were rudely explained the £5 entry, despite our friend not being told that we would have to pay beforehand, and even after checking our booking email, we could not find this fee. They knew they were in the wrong as we were allowed in for a reduced price, but that was the only ‘nice’ gesture we received what so ever. Once inside, we ordered drinks, and instead of £13.50 for two cocktails, we were charged £15.20 each. This is not discussed before we paid, and only discovered this on our banking apps, which was not customer friendly as adding a service charge should be conveyed at the point of service and we were not even given an opportunity to see how much we were paying on the card machine.To top this all of, we had discussed with two different staff about receiving a sparkler in a glass for my friends birthday. 5 minutes to midnight (as she was about to turn 21), we receive an angry manager who explains extremely rudely how this isn’t allowed and we need to pay now or we will get nothing. Our friend (whose birthday it was) could overhear this and it was meant to be a cute surprise. Furthermore, we now only had 3 minutes to sort something out and couldn’t discuss quick enough with our group what to buy. So she ended up with no birthday surprise. This was unacceptable as we had been told that this sparkler was arriving and we were not offered any compensation for this miscommunication on their behalf.The ‘club’ area is tiny. The garden space is nice enough, but nothing special. The drinks were meant to be cocktails but felt like mocktails. Overall, luckily we made the night good for our friend, but the manager and staff need a serious attitude check. Please be nice to your customers.
Me and my missus came here paid a tenner to get in we wanted a drink. We we're told it was table service so we went sat down, they gave our order to someone else, they took over half hour to sort it out. It was better next door in slug and lettuce, cheaper drinks drink and better atmosphere. We don't think we'll come here again.
Came to bath for a hen do and went to the club as part of our evening. We pre booked to have space but upon arrival we were told that it was only for the entry not for anything else. Oh and we still had to pay the £5 a head entry fee! We went into the downstairs club as that's where the door person told us to go and said there was seating space for the 14 of us in the underground area.When we decided we wanted drinks after the heart attack at the prices we decided to just go for water or a non alcoholic drink! But when faced with the sardine can they call a club we regretted that choice as we couldn't even get in the door let alone to the bar!The music was good but it was such a tight squeeze in there that it was potentially very dangerous and you were packed in too tight there as no room for dancing more like bashing against each other....maybe I am getting old for the club scene but I have never been anywhere like that! ?We were deciding where to go for a drink or what to do next when we were "escorted" out of the seating area as despite being told where to go there was another hen party coming in so we had used our "allotted time". We weren't that bothered anyway as most of us decided to call it quits and headed back to the hotel we just wished we had stayed at the previous pub and enjoyed the night for longer!
Beware! They unethically take a service charge and do not communicate this to the customer at point of sale. Tell you it’s optional until it isn’t. The manager is rude, unreasonable and has absolutely no idea what customer service is. Would 100% not recommend.
Travelled to Bath for Hen Do we hosted for my best friend and we had the lovely Sam to guide us through a cocktail masterclass. Albeit, 60% of the group have all had years behind the bar, Sam was very informative about each cocktails and was still very much hands on to assist us when we had a go ourselves! We felt that despite us getting a bit tipsy and fairly annoying, Sam was super patient with us and ensured to provide us with enough drinks for everyone to enjoy! He also gave recommendations for locations to go to and even managed to arrange for us to revisit in the evening as we had no idea where the hot spots were for a Saturday night! So thank you so much Sam and also James!James actually was very sweet and remembered my name as well as offered how to get back to the hotel safely and if we found it too cold, he offered for us to stay inside to wait for one which was such a nice touch to the end of the evening!I’m going to grab the rest of the girls to try to get you those well deserved reviews!
Lovely friendly welcome and service from a lady with an equally friendly German shepherd! She recommended a new cocktail on the menu which was one of the best I’ve had (berry/watermelon!) - heated outdoor seating area with a DJ keeping the good atmosphere. Would definitely come back ⭐️⭐️⭐️⭐️⭐️
Called I as we were passing and sat outside in the sunshine. Good service. Tasty cocktails. Lovely atmosphere. Thank you
Sub 13 gave a great interactive cocktail making class for my friend's hen do. The staff were friendly and professional and there was a massive garden area for drinks in the sun.I ended up losing an airpod and they've kindly offered to post it back to me!
Amazing masterclass with Sam for a hen party! Brilliant service
Restaurantji Recommends
My friends and I came to Sub 13 for the cocktail masterclass with Alfie and had such a wonderful time! The cocktails were absolutely delicious and Alfie was a lot of fun.Later that evening we came back and I unfortunately lost my purse - the team were so helpful when I called back a couple of days later and as they had my purse Alex even offered to post my purse back to me free of charge. Absolutely fantastic customer service, really appreciated the help of the team and would recommend to anyone visiting.
Alfie was brilliant! So much fun, he really knows his stuff. Genuinely, the best mojito I've ever drunk! Super personable, and made the experience really fun for us all.
Alfie was amazing, throughout the years he has given me the best service. I love sub13! My number one bar choice! Love, love, love!Amber was brilliant, her service was beyond fabulous!
Not greatThe room you walked into was packed out like sardines. The toilets were grim. The upstairs bar was nicer. I'm glad we didn't pay for a table at nearly £500.
Really cool bar and good for cocktail making. Our host for the making was abit obnoxious though "I have to get done in the hour". " I got offered a job at the ritz". When looking at the bill we asked if it was defo right he responded with "I know how to count". Other than that cool bar nice vibes.