Food was awful very bland and everything was very dry. Chicken tasted awful. Really an awful take away. Phoned up to complain and they said they had a new chef who really was not up to scratch. They were not interested and said could do nothing about it and hung up the phone on me. Will think twice about ordering from Jade Garden as they really didn’t care about the quality of the food they were serving. Very unhappy customer.
D K
My favourite Chinese take away and now has 5/5 on food hygiene up from the previous 2. Congrats guys, food is always great and I'm so glad you've improved your scores. Food is so consistent, always hot, tasty and fresh. Record time from order to delivered for me is 12 mins!
Joolliebel
I’ve used Jade Garden for years, but since learning that improvement is urgently needed with their food hygiene and they are only rated 2, we’ll be ordering our takeaways elsewhere :-(
Susan Blackmore
Worst Chinese I ever had. Barbecue ribs had hardly any meat on them and what little there was was tough as boots. Chow mien was horrible. Meat tough too. Hardly ate any of the meal. Wouldn’t recommend.
lindalucia31
Place and staff very pleasant, food awful, beef tough, pork not chinese, 1st time visiting,last time visiting. No taste at all I can honestly say with any doubt that is the worst chinese I have bought in many many years. Chips copy cats to mcdonalds, dreadful but a least mcdonalds are not swimming in grease and soggy. All gone into the bin .I give it one star for the Staff
Neil B
Ordered food, when we got it home rice order was wrong, rang them and was told either come back or they would put a credit in place for next time. Then got a call back 5 mins later saying it was my fault as I ordered incorrectly which I did not. Terrible customer service, food ok, service rubbish, not planning on going back as wrong order has happened 3 or 4 times now!!
GAP W
Tried a few Chinese take aways in Taunton town and was not good experience. Stumble on Jade Garden website and read the good reviews. Gave it a try and we were not disappointed. The food tasted yummy. The ingredients were fresh, generous amount and most of all tasty. Also not go without mentioning the price is reasonable. Would certainly order again despite the long wait to collect food. Instead of 20min, it was 45 min. They were pretty busy. We'll worth the wait as the food is pretty good.Parking: Easily findparkingWheelchair accessibility: No comments
Craig Stone
The food is gorgeous, but the payment process is painful. No card machine, no card payments.They suggest you order via the website if you want to pay via card…. Website is painful, makes the whole process for the customer time consuming and annoying. Went in for a takeaway.. ended up paying a delivery charge when I was in the takeaway place..Please, please, please Just buy a card machine… let me know when you do.. because that’s when I’ll be back.
Vaughan G
Horrendous experience!! We were celebrating on January 25th and decided to order a Chinese meal. We used the Jade Garden Website to order our food to be delivered. After the order completed, we didn't get a confirmation message. I checked with my online bank and the money had gone out of our account. My wife phoned them and explained the situation. Their attitude was disgraceful and basically told her that there was nothing they could do! We decided to go there personally. On arrival, we were treated with the same attitude - there's nothing we can do, you haven't made an order. We showed them screenshots of the order and also showed them proof that the money had left our account. The owner of Jade Garden appeared completely clueless and made a phone call to try and check the order. The person who answered the call said they had called the wrong number and the wrong company......absolutely clueless!! So basically, I said: we can prove that we paid, you can't prove that we haven't, so I want a refund now! This went on for a good 10 - 15 minutes, but when more customers came in, the owner spoke in his own language to one of his staff who then finally gave us our £29 back. What a fuss!! Never ordering from them again. Horrible experience!!
Abi Hicks
Been a customer of this Chinese since we moved to Taunton and have never had an issue, collection is only ever around 15mins and every dish I've tried has been great!
Food was awful very bland and everything was very dry. Chicken tasted awful. Really an awful take away. Phoned up to complain and they said they had a new chef who really was not up to scratch. They were not interested and said could do nothing about it and hung up the phone on me. Will think twice about ordering from Jade Garden as they really didn’t care about the quality of the food they were serving. Very unhappy customer.
My favourite Chinese take away and now has 5/5 on food hygiene up from the previous 2. Congrats guys, food is always great and I'm so glad you've improved your scores. Food is so consistent, always hot, tasty and fresh. Record time from order to delivered for me is 12 mins!
I’ve used Jade Garden for years, but since learning that improvement is urgently needed with their food hygiene and they are only rated 2, we’ll be ordering our takeaways elsewhere :-(
Worst Chinese I ever had. Barbecue ribs had hardly any meat on them and what little there was was tough as boots. Chow mien was horrible. Meat tough too. Hardly ate any of the meal. Wouldn’t recommend.
Place and staff very pleasant, food awful, beef tough, pork not chinese, 1st time visiting,last time visiting. No taste at all I can honestly say with any doubt that is the worst chinese I have bought in many many years. Chips copy cats to mcdonalds, dreadful but a least mcdonalds are not swimming in grease and soggy. All gone into the bin .I give it one star for the Staff
Ordered food, when we got it home rice order was wrong, rang them and was told either come back or they would put a credit in place for next time. Then got a call back 5 mins later saying it was my fault as I ordered incorrectly which I did not. Terrible customer service, food ok, service rubbish, not planning on going back as wrong order has happened 3 or 4 times now!!
Tried a few Chinese take aways in Taunton town and was not good experience. Stumble on Jade Garden website and read the good reviews. Gave it a try and we were not disappointed. The food tasted yummy. The ingredients were fresh, generous amount and most of all tasty. Also not go without mentioning the price is reasonable. Would certainly order again despite the long wait to collect food. Instead of 20min, it was 45 min. They were pretty busy. We'll worth the wait as the food is pretty good.Parking: Easily findparkingWheelchair accessibility: No comments
The food is gorgeous, but the payment process is painful. No card machine, no card payments.They suggest you order via the website if you want to pay via card…. Website is painful, makes the whole process for the customer time consuming and annoying. Went in for a takeaway.. ended up paying a delivery charge when I was in the takeaway place..Please, please, please Just buy a card machine… let me know when you do.. because that’s when I’ll be back.
Horrendous experience!! We were celebrating on January 25th and decided to order a Chinese meal. We used the Jade Garden Website to order our food to be delivered. After the order completed, we didn't get a confirmation message. I checked with my online bank and the money had gone out of our account. My wife phoned them and explained the situation. Their attitude was disgraceful and basically told her that there was nothing they could do! We decided to go there personally. On arrival, we were treated with the same attitude - there's nothing we can do, you haven't made an order. We showed them screenshots of the order and also showed them proof that the money had left our account. The owner of Jade Garden appeared completely clueless and made a phone call to try and check the order. The person who answered the call said they had called the wrong number and the wrong company......absolutely clueless!! So basically, I said: we can prove that we paid, you can't prove that we haven't, so I want a refund now! This went on for a good 10 - 15 minutes, but when more customers came in, the owner spoke in his own language to one of his staff who then finally gave us our £29 back. What a fuss!! Never ordering from them again. Horrible experience!!
Been a customer of this Chinese since we moved to Taunton and have never had an issue, collection is only ever around 15mins and every dish I've tried has been great!
Restaurantji Recommends
Absolutely deliciousAlways friendlyThink I have one of the receptionists a bit of a hard time last night.Didn't mean to annoying day.Happy new year
Food was all cold and undercooked. Contacted restaurant no interest at all
A good local Chinese takeawayHelpful and reasonably priced
A good place to get great Chinese food either, collecting or delivered
Been using this Chinese for years and never disappointed with it. Staff are always very nice and food is amazing