Awful customer service, phoned after an hour waiting for my order, advised they made a mistake and it was on the way. Received the food 20 minutes later and the food was cold. Called back, Onkar basically called me a liar and said nothing he could do and put the phone down on me.
Ste Johnson
Ordered online, an hour later got an email saying the order has a problem, phoned up to ask - staff were condesending and rude and frankly couldn't care less. Managed to find out the order was cancelled - no attempt to retake the order.I wouldn't order from here folks.
Bethany Farmer
If I could give no stars I would!! Staff are so rude, ordered online money was taken from my bank then told me they couldn't find my order and they weren't processing it, asked about refund man on phone acted clueless saying he didn't know anything about online, ended up hanging up on us! AVOID
Chris John
Placed an order, took the money.Over an hour later still no pizza arrived so called up to find it closed.Have to jumo through hoops to get a refund as no one seems interested.Call to Domino’s pizza instead, it’s much better service and they don’t mess you around. There’s one on Chesterfield Road, not far from this store.
Antony _
Got sent a normal cheese pizza despite ordering vegan, didn’t realise and was ill the next day as I’m lactose intolerant.
Tasha Clayden
Ordered multiple pizzas and sides for collection. Decent price, decent sizes.Vegetarian options: Friend had vegetarian pizza and sides which she said were very tasty.Parking: Multiple parking bays outside shop.
Wildiebeast
Seem to have changed owners. Used to be great, now they put small toppings on large base. Phone to complain and they argue that this garbage is correct.
Curtis Oxborough
So where do I even beginWe ordered our food at 21:58 and the store closes at 23:00 and we still haven’t received our order and it’s 23:15 we have tried calling the restaurant multiple times prior to the store closing to see what’s going on with our order and they won’t answer the phone. So it looks like we are going to be paying for food we are just not going to receive. Tried to complain via the app and they say it can take up to 5 days for a reply so not only are we going to be without food we have payed for we could have to wait 5 days to hear anything back and even worse get our money back. How can this be a thing. Pay for something and don’t even have the decency to even let us know and refund us SHOCKING
Martin Kurzynowski
What a joke, over two hours waiting time just to receive wrong order, you should be ashamed of yourself people, whoever runs that sh*thole should be sacked, no apologies or explanation, never picked up phone as well as it was ringing for about 45 min, never had that problem with dominos, get it closed, it's pointless
Anna Hryniewicz
Over 2 hours wait which even for Saturday is A BIT excessive. Order was wrong and surprise surprise nobody picks up the phone. I will contact customer service first thing Monday morning. AVOID!!!
Cancelled our order due to electrical problems, didn't tell us, still was saying order on the way and they've taken our points and said they can't refund them
Jamie
Always a great pizza! I love papa johns pizza especially the garlic butter!!
Ed
Good pizza but late delivery means cold pizza.Just not the same when you have to microwave it.
Andrew Tinson
I ordered online from prince of Wales road (Sheffield)After an 1hr our food had not arrived, I phoned to see where my food was. The guy answering the phone said I had phoned the wrong papa johns, to which I apologised and re checked the number. After checking multiple times I realised I had phone the right number so I phoned again and they ignored my calls for more than 5 mins. Our food then arrived 1hr and 20min after ordering and was stone cold.
life hacks moyo
The pizza is overpriced and doesn’t taste good at all they add tomato paste to a pizza I strictly said BBQ sauce ,chicken and cheese ? . The worst pizza I have ever eaten I and it’s overpriced .
Awful customer service, phoned after an hour waiting for my order, advised they made a mistake and it was on the way. Received the food 20 minutes later and the food was cold. Called back, Onkar basically called me a liar and said nothing he could do and put the phone down on me.
Ordered online, an hour later got an email saying the order has a problem, phoned up to ask - staff were condesending and rude and frankly couldn't care less. Managed to find out the order was cancelled - no attempt to retake the order.I wouldn't order from here folks.
If I could give no stars I would!! Staff are so rude, ordered online money was taken from my bank then told me they couldn't find my order and they weren't processing it, asked about refund man on phone acted clueless saying he didn't know anything about online, ended up hanging up on us! AVOID
Placed an order, took the money.Over an hour later still no pizza arrived so called up to find it closed.Have to jumo through hoops to get a refund as no one seems interested.Call to Domino’s pizza instead, it’s much better service and they don’t mess you around. There’s one on Chesterfield Road, not far from this store.
Got sent a normal cheese pizza despite ordering vegan, didn’t realise and was ill the next day as I’m lactose intolerant.
Ordered multiple pizzas and sides for collection. Decent price, decent sizes.Vegetarian options: Friend had vegetarian pizza and sides which she said were very tasty.Parking: Multiple parking bays outside shop.
Seem to have changed owners. Used to be great, now they put small toppings on large base. Phone to complain and they argue that this garbage is correct.
So where do I even beginWe ordered our food at 21:58 and the store closes at 23:00 and we still haven’t received our order and it’s 23:15 we have tried calling the restaurant multiple times prior to the store closing to see what’s going on with our order and they won’t answer the phone. So it looks like we are going to be paying for food we are just not going to receive. Tried to complain via the app and they say it can take up to 5 days for a reply so not only are we going to be without food we have payed for we could have to wait 5 days to hear anything back and even worse get our money back. How can this be a thing. Pay for something and don’t even have the decency to even let us know and refund us SHOCKING
What a joke, over two hours waiting time just to receive wrong order, you should be ashamed of yourself people, whoever runs that sh*thole should be sacked, no apologies or explanation, never picked up phone as well as it was ringing for about 45 min, never had that problem with dominos, get it closed, it's pointless
Over 2 hours wait which even for Saturday is A BIT excessive. Order was wrong and surprise surprise nobody picks up the phone. I will contact customer service first thing Monday morning. AVOID!!!
Restaurantji Recommends
Cancelled our order due to electrical problems, didn't tell us, still was saying order on the way and they've taken our points and said they can't refund them
Always a great pizza! I love papa johns pizza especially the garlic butter!!
Good pizza but late delivery means cold pizza.Just not the same when you have to microwave it.
I ordered online from prince of Wales road (Sheffield)After an 1hr our food had not arrived, I phoned to see where my food was. The guy answering the phone said I had phoned the wrong papa johns, to which I apologised and re checked the number. After checking multiple times I realised I had phone the right number so I phoned again and they ignored my calls for more than 5 mins. Our food then arrived 1hr and 20min after ordering and was stone cold.
The pizza is overpriced and doesn’t taste good at all they add tomato paste to a pizza I strictly said BBQ sauce ,chicken and cheese ? . The worst pizza I have ever eaten I and it’s overpriced .