shocking service , an hour to deliver cold pizza with broken seal on box. restaurant wouldn't answer phone and customer services a joke.
Amy
Sent wrong pizza and then argued on the phone (after avoiding answering 6 calls) that it was the pizza I had ordered even though I had confirmation and receipt which proved that the toppings were missing. Basically told me it wasn't their problem and that they wouldn't do anything about it. They send the wrong order almost everytime, but daftly thought we'd give them another try... Avoid.
Nick Roberts
Had a Pizza Hut at work the other day and I’d forgotten just how good they were.Ordered one last night from Abbeydale Road store and it didn’t taste the same as the one I had in Leeds. Ordered a classic deep pan and the base was almost like bread in a way, not like the deep pan I had before which was as I remembered them. Still ate it but just didn’t make me think I’d rush back to this store.
Randall Butler
Forgot something and the guy on the phone was very pleasant and helped massively. Best Pizza Hut in Sheffield too always piping hot. Thanks!!
RP
I have been a customer of this branch for years but recently, the service has nosedived. No one answers the phone. Yesterday a large group of us wanted to order Pizza Hut but despite trying four times by phone (only for it to hang up on us after two minutes), we went to Dominoes instead. I'm sure they were grateful for the £80 we spent.
Jenni Sayer
Waited 1hr 45 mins for pizza to arrive. Tried for an hour to ring the restaurant to get an update but no one answered so ordered from somewhere else and sent the delivery guy away.Terrible!
kkp01
Haven't had this bad a customer experience in a while. Rang up to cancel a web order literally 1min once I realised it was collection and not delivery. They couldn't cancel as the pizza was already prepared. I don't believe it was as it was too quick for that. When I collected the pizza it was a pepperoni supreme even though I ordered a veg supreme. They would not accept but with great huff and puff, and no apology from the staff I waited 10mins for the correct pizza, whilst my starter was getting cold. Very odd customer service indeed.
W King
I ordered family cheesy bite pizza , it came on time . It was burnt on the edges .
koko mononoke
Amazing for dairy and gluten free!! Very comforting and nostalgic. Love the tamper proof stickers too. All very fresh and clean. Perfect size pizza for two meals for me so good value also.Dietary restrictions: Great allergen menu, lots of options
Chris Bentley (TSF)
Not content with leaving out a side order last time and not compensating us. This time they delivered by bicycle with the pizzas nearly verticle in the boxes. What could possibly go wrong?
Not content with leaving out a side order last time and not compensating us. This time they delivered by bicycle with the pizzas nearly verticle in the boxes. What could possibly go wrong?
Antony _
Pretty good but they need to add violife vegan cheese to the beyond meat no cheese pizza? Also not sure why half the vegan meat pizzas have regular cheese on - perhaps have one with vegan cheese and one with regular??Staff was friendly and nice enough to put on the vegan cheese by request at least!
Emma Salazar
Have just had the literal best pizza of my life. And it was ready in only 10 mins! Thank you so much Andrew!
Richard Banks
Pizza from here has really improved over recent times. Really quick service and super tasty.
Joseph Welch
They originally made a mistake with my order but the customer service was excellent and they gave me a voucher for a free pizza after i spoke to them about my issue. Best customer service I've had from a takeaway place.
shocking service , an hour to deliver cold pizza with broken seal on box. restaurant wouldn't answer phone and customer services a joke.
Sent wrong pizza and then argued on the phone (after avoiding answering 6 calls) that it was the pizza I had ordered even though I had confirmation and receipt which proved that the toppings were missing. Basically told me it wasn't their problem and that they wouldn't do anything about it. They send the wrong order almost everytime, but daftly thought we'd give them another try... Avoid.
Had a Pizza Hut at work the other day and I’d forgotten just how good they were.Ordered one last night from Abbeydale Road store and it didn’t taste the same as the one I had in Leeds. Ordered a classic deep pan and the base was almost like bread in a way, not like the deep pan I had before which was as I remembered them. Still ate it but just didn’t make me think I’d rush back to this store.
Forgot something and the guy on the phone was very pleasant and helped massively. Best Pizza Hut in Sheffield too always piping hot. Thanks!!
I have been a customer of this branch for years but recently, the service has nosedived. No one answers the phone. Yesterday a large group of us wanted to order Pizza Hut but despite trying four times by phone (only for it to hang up on us after two minutes), we went to Dominoes instead. I'm sure they were grateful for the £80 we spent.
Waited 1hr 45 mins for pizza to arrive. Tried for an hour to ring the restaurant to get an update but no one answered so ordered from somewhere else and sent the delivery guy away.Terrible!
Haven't had this bad a customer experience in a while. Rang up to cancel a web order literally 1min once I realised it was collection and not delivery. They couldn't cancel as the pizza was already prepared. I don't believe it was as it was too quick for that. When I collected the pizza it was a pepperoni supreme even though I ordered a veg supreme. They would not accept but with great huff and puff, and no apology from the staff I waited 10mins for the correct pizza, whilst my starter was getting cold. Very odd customer service indeed.
I ordered family cheesy bite pizza , it came on time . It was burnt on the edges .
Amazing for dairy and gluten free!! Very comforting and nostalgic. Love the tamper proof stickers too. All very fresh and clean. Perfect size pizza for two meals for me so good value also.Dietary restrictions: Great allergen menu, lots of options
Not content with leaving out a side order last time and not compensating us. This time they delivered by bicycle with the pizzas nearly verticle in the boxes. What could possibly go wrong?
Restaurantji Recommends
Not content with leaving out a side order last time and not compensating us. This time they delivered by bicycle with the pizzas nearly verticle in the boxes. What could possibly go wrong?
Pretty good but they need to add violife vegan cheese to the beyond meat no cheese pizza? Also not sure why half the vegan meat pizzas have regular cheese on - perhaps have one with vegan cheese and one with regular??Staff was friendly and nice enough to put on the vegan cheese by request at least!
Have just had the literal best pizza of my life. And it was ready in only 10 mins! Thank you so much Andrew!
Pizza from here has really improved over recent times. Really quick service and super tasty.
They originally made a mistake with my order but the customer service was excellent and they gave me a voucher for a free pizza after i spoke to them about my issue. Best customer service I've had from a takeaway place.