Rude staff got my order wrong I went in to ask for the correct order to then be spoken about as I walked away an stared at as I got in my car
Sue Kenyon
Customer service and cleanliness really going down the pan at this branch sadly.
jackquij
We nipped whilst in the area for a “good coffee” I did get a good coffee ( a fab flat white) however the service was very slow and waited 10+ minutes for my name to be called for our drinks. That’s ok it was busy and the drive through was busy too. I had no where to be! Now you’re wondering why the 2 stars, well that’s down to the grubby surroundings and the ladies toilets weee absolutely awful. I didn’t report the toilets as they must have known they hadn’t been cleaned that day or atleast not for a few days. I presume staff use the same toilets? The buildup around the taps, floor of grime and dust was very unpleasant. I thought for such a massive company I expected better. The sitting area was also grubby, tables were cleared of used cups etc but not even wiped down for the next customers to use. There was a lot of chocolate cake on the floor under one table, which two staff members looked at but did nothing about. I know they are busy and in a prime location for custom, but it’s disappointing to see, and not expected. I won’t go back next time I travel through as if it’s that grubby in customers sight what’s it like where we can’t see???
Karen Hayes
I come every week, staff remember my name and the service us quick and reliable. I luv this coffee shop.
Andy63
This must be the worst Starbucks in the UK. Its dirty, nobody ever seems to clear and/or clean the tables and it is UNBELIEVABLY SLOW! We walked in to an almost empty place, yet it was still 5 minutes before someone took the order :Just 2 coffees (an americano and a flat white) .. 18 minutes later we finally got the coffees which were, to be fair, OK.. Not great, but OK. The girl making the coffee ( I would hesitate to call her a Barista ) was slow beyond belief. We were just glad we decided not to order food or we'd still in the queue 24 hours later... I could see the Drive Through window from where I was stood waiting.. The service seemed to be , if anything, worse on drive thro than at the actual cafe counter. There's a Burger King and a Greggs on this site, I'm not a great fan of either of those places but I'm going to try one or the other next time rather than go back to this awful awful Starbucks!!
Annette Neild
Very friendly staff, clean.Great food, calm atmosphere.This was in a hotel in Cheadle.
999gerry
The coffee was fine and service was good, but the place really needs a good clean. The gents was dirty, long-standing dust on top of the urinal, dirty floor that appears to have not been mopped for some time and the wash basin was dirty and grimy. We sat in the outdoor area (under cover) which was pleasant enough but the bin was overflowing and there were a plethora of cigarette ends around the tables, tooling if the table, a wipe with a damp cloth would have been an improvement….
Tina Henderson
Nice place to grab a coffee and work on lap top.
Sharon Harrison
We drive to this Starbucks instead of going to the dirty one in Wilmslow. It's always clean, and the staff actually get your order right!
ann grant
Staff are brilliant coffee and cake delicious ?Kid-friendliness: Staff amazing with kids and pets
Called in to break our journey and had coffee early afternoon on 8th June. The drinks were fine and service slow but friendly. The place was really dirty, and from what I could see the area behind the counter also needed a good clean. I think it was shift change over time but at one point I saw 6 members of staff when there were no customers and yet no-one came out to clean up in the tables. If I hadn't already paid for the drinks I'd have walked out.
heypesto
Decided on a drive through waited 10 minutes at the order point nobody answered so drove around to the window 3 cars waiting ! 25 minute wait there then when I finally ordered at the window No coconut milk, No Oat milk so had Almond milk !! What has happened to this local Starbucks ? Come on Starbucks get a grip
Just Average Jen Blogger
Great staff and service
staffs-blahh
Literally nowhere in cheadle can cook a English breakfast with a perfect egg , it was delicious, I never finish a meal as I’m not a big eater but this was polished off… yum yum
Worldlywise111
Took over twenty minutes to get a coffee from time of payment, my toasted sandwich very arrived quickly but sadly cold by time drink made i like to enjoy them together not standing around eating it coffee was wrong used this place several times had a great refurb but need to get staff up to speed and customer service would be nice very disappointed so I suppose as a large chain they are not worried about returning customers as sadly I won't be
Rude staff got my order wrong I went in to ask for the correct order to then be spoken about as I walked away an stared at as I got in my car
Customer service and cleanliness really going down the pan at this branch sadly.
We nipped whilst in the area for a “good coffee” I did get a good coffee ( a fab flat white) however the service was very slow and waited 10+ minutes for my name to be called for our drinks. That’s ok it was busy and the drive through was busy too. I had no where to be! Now you’re wondering why the 2 stars, well that’s down to the grubby surroundings and the ladies toilets weee absolutely awful. I didn’t report the toilets as they must have known they hadn’t been cleaned that day or atleast not for a few days. I presume staff use the same toilets? The buildup around the taps, floor of grime and dust was very unpleasant. I thought for such a massive company I expected better. The sitting area was also grubby, tables were cleared of used cups etc but not even wiped down for the next customers to use. There was a lot of chocolate cake on the floor under one table, which two staff members looked at but did nothing about. I know they are busy and in a prime location for custom, but it’s disappointing to see, and not expected. I won’t go back next time I travel through as if it’s that grubby in customers sight what’s it like where we can’t see???
I come every week, staff remember my name and the service us quick and reliable. I luv this coffee shop.
This must be the worst Starbucks in the UK. Its dirty, nobody ever seems to clear and/or clean the tables and it is UNBELIEVABLY SLOW! We walked in to an almost empty place, yet it was still 5 minutes before someone took the order :Just 2 coffees (an americano and a flat white) .. 18 minutes later we finally got the coffees which were, to be fair, OK.. Not great, but OK. The girl making the coffee ( I would hesitate to call her a Barista ) was slow beyond belief. We were just glad we decided not to order food or we'd still in the queue 24 hours later... I could see the Drive Through window from where I was stood waiting.. The service seemed to be , if anything, worse on drive thro than at the actual cafe counter. There's a Burger King and a Greggs on this site, I'm not a great fan of either of those places but I'm going to try one or the other next time rather than go back to this awful awful Starbucks!!
Very friendly staff, clean.Great food, calm atmosphere.This was in a hotel in Cheadle.
The coffee was fine and service was good, but the place really needs a good clean. The gents was dirty, long-standing dust on top of the urinal, dirty floor that appears to have not been mopped for some time and the wash basin was dirty and grimy. We sat in the outdoor area (under cover) which was pleasant enough but the bin was overflowing and there were a plethora of cigarette ends around the tables, tooling if the table, a wipe with a damp cloth would have been an improvement….
Nice place to grab a coffee and work on lap top.
We drive to this Starbucks instead of going to the dirty one in Wilmslow. It's always clean, and the staff actually get your order right!
Staff are brilliant coffee and cake delicious ?Kid-friendliness: Staff amazing with kids and pets
Restaurantji Recommends
Called in to break our journey and had coffee early afternoon on 8th June. The drinks were fine and service slow but friendly. The place was really dirty, and from what I could see the area behind the counter also needed a good clean. I think it was shift change over time but at one point I saw 6 members of staff when there were no customers and yet no-one came out to clean up in the tables. If I hadn't already paid for the drinks I'd have walked out.
Decided on a drive through waited 10 minutes at the order point nobody answered so drove around to the window 3 cars waiting ! 25 minute wait there then when I finally ordered at the window No coconut milk, No Oat milk so had Almond milk !! What has happened to this local Starbucks ? Come on Starbucks get a grip
Great staff and service
Literally nowhere in cheadle can cook a English breakfast with a perfect egg , it was delicious, I never finish a meal as I’m not a big eater but this was polished off… yum yum
Took over twenty minutes to get a coffee from time of payment, my toasted sandwich very arrived quickly but sadly cold by time drink made i like to enjoy them together not standing around eating it coffee was wrong used this place several times had a great refurb but need to get staff up to speed and customer service would be nice very disappointed so I suppose as a large chain they are not worried about returning customers as sadly I won't be