This was my 1st and my last visit to Papa Johns! As for the customer experience...there isn't any! The staff can't speak, can't look at you, can't... well create an experience. Staff coughing over food, poor hygiene control and poor manners. People waiting for food for ages, and even they saw their names on the boxes kept under a hot lamp until a member of staff decided they would now give the food out! Let's talk about the pizza, it is nice, with the hope no one coughed over it, but where in earth is the topping!!! Are you for real with the portion control?! Everyone might as well just have a margarita! So as I said, never again, I expected better. And the staff member with a cough, cover your mouth or wear a mask and don't cough over food!
Jaswinder Kaur
Excellent customer service fresh and hot food delivered friendly staff
Trudelle Gray
Absolutely awful. Under cooked potato tots. Pizza was stone cold. Not to mention a 2 hour wait.
patriciabrown843
Having read some of the reviews, I think some are a bit unfair. Who expects pizza to be delivered at the exact time they say? It's a logistical nightmare and if it's 20 minutes "late" so what? They aren't just bringing your order! Delivery drivers always friendly, food always hot and well balanced. No complaints, and we have been using for a while. Try tipping the driver who is doing a difficult job and think of him as a human being!
riskdesigns
Not happy at all !!! messed the food up then wait an hour for replacement £20 for a pizza and you get it wrong
Shropshiretom
Last year , we moved our Pizza purchasing from Domino's at Tettenhall to Papa John's in Codsall - their advertising of ' better ingredients , better pizzas ' appealed to us , and initially we were moderately pleased with our move . My wife and I might buy a large pizza every month or so as a treat , but over the last 2-3 orders we have noticed a massive decline in quality , and the perceived value-for-money is now very poor . The main complaint is the minimal amount of toppings - last night our 'Sausage and Pepperoni ' pizza had one small ball / crumb of sausage meat , and no more than 2 slivers of Pepperoni per slice . Surely a major chain like Papa John's set exacting dish specifications for every product so that their staff know what is expected of them , and their customers receive consistently high standards . Currently it looks as if the Codsall customers are being fleeced at the expense of the Papa John's reputation .
Samia Ahmed
The food was great and customer service was exquisite ، the manager was really nice ?
Florence P
Extremely horrific customer service, they made an error with our order and flat out refused to do anything about it and hung up the phone on us when we where trying to complain
Austin Wright
Manager and staff are liars. They're rude..won't give you names. Put the phone down on you and they most definitely WONT give you any refunds. AVOID THIS BUSINESS OF BAD PEOPLE
Katie Pawlowski
They didn’t have my desert in stock, they didn’t tell me, just sent a different desert instead, not one that I want.I called them to say it’s not what I ordered and they said they tried calling me. I’ve had my phone next to me the whole time because it took nearly an hour to be delivered! Not once did it ring so the lady is blatantly lying. Then she said she can’t issue a refund even though I’ve not eaten the substitute desert?I asked her what phone number did she call? She said “uhhhhh…..” and said she’d call me back and hung up the phone ??♀️So they assume I’d want something else, say they can’t issue a refund, the pizza took so long it was barely warm, they lie and say they’ve tried to call me, and then hang up on me? ? don’t get me wrong I know it’s not the end of the world but lying and hanging up on someone is pretty bad?
The most appalling customer service I have ever had the misfortune to experience! Waited 45 minutes for my delivery, which I could let slide except the tracker had been showing as delivered for half hour. When I queried with the driver whether the food was still hot and if she could let me know what time she had collected from the store, she started verbally attacking and shouting at me. It was the most bewildering and frankly terrifying situation to be in for just ordering tea for my children. Of course on opening, the food was cold. Calls made to the store with no results. This driver should not be working- terrible!
Angel Sky
If I could give 0 stars I would. Order from them last night all food come burnt no meat on the pizza or flatbread phoned up as I order regular from them never had bad food. Always come fast and really tasty well I phoned up and spoken to the new manager nara I believe her name is the delivery driver come and collect the food want I couldn't even chew. She's telling me that these nothing wrong with the food and she done it herself. Very poor management and taking it further to popajohns. Because today I had 3 miss calls today after I asked for my refund yesterday. Really not happy with this service
Dale Cross
Useless staff, order took 1hr 20m to get to us. When calling to find out where it was at 1hr I was greeted bluntly with sorry busy will be there in a couple mins.20 minutes later it arrived (small order) and near enough cold.Called to ask for a replacement order that's actually hot, got the phone put down on me.Sort your franchises out papa John's
Richard Watkins
Had a delivery for my son’s birthday party, it was bang on time, delivered by a friendly driver, and all the food was perfect, brilliant job!!
Aqsa Naeem
Ordered almost £50 worth of food whilst on a residential with other teachers. Food did not arrive. Called the shop, they had bad communication skills and awful service. They decided to ask another branch to deliver our food because they thought that branch was closer to us (it wasn't, we checked on google maps).Made up a tale about delivery driver not being able to reach our address (Laches wood outdoor education centre) even though it's such an easy route to and from papa johns.Kept making excuses over the phone, didn't offer a solution. We asked for food to be delivered regardless as we were hungry but no one arrived still. After being told the shop is closing at 10pm, we found out we can't get a refund because Papa johns claimed to have delivered at 11pm, an hr after closing time.Do not recommend to anyone. Will not be ordering again from any branch. Robbed of almost £50.
This was my 1st and my last visit to Papa Johns! As for the customer experience...there isn't any! The staff can't speak, can't look at you, can't... well create an experience. Staff coughing over food, poor hygiene control and poor manners. People waiting for food for ages, and even they saw their names on the boxes kept under a hot lamp until a member of staff decided they would now give the food out! Let's talk about the pizza, it is nice, with the hope no one coughed over it, but where in earth is the topping!!! Are you for real with the portion control?! Everyone might as well just have a margarita! So as I said, never again, I expected better. And the staff member with a cough, cover your mouth or wear a mask and don't cough over food!
Excellent customer service fresh and hot food delivered friendly staff
Absolutely awful. Under cooked potato tots. Pizza was stone cold. Not to mention a 2 hour wait.
Having read some of the reviews, I think some are a bit unfair. Who expects pizza to be delivered at the exact time they say? It's a logistical nightmare and if it's 20 minutes "late" so what? They aren't just bringing your order! Delivery drivers always friendly, food always hot and well balanced. No complaints, and we have been using for a while. Try tipping the driver who is doing a difficult job and think of him as a human being!
Not happy at all !!! messed the food up then wait an hour for replacement £20 for a pizza and you get it wrong
Last year , we moved our Pizza purchasing from Domino's at Tettenhall to Papa John's in Codsall - their advertising of ' better ingredients , better pizzas ' appealed to us , and initially we were moderately pleased with our move . My wife and I might buy a large pizza every month or so as a treat , but over the last 2-3 orders we have noticed a massive decline in quality , and the perceived value-for-money is now very poor . The main complaint is the minimal amount of toppings - last night our 'Sausage and Pepperoni ' pizza had one small ball / crumb of sausage meat , and no more than 2 slivers of Pepperoni per slice . Surely a major chain like Papa John's set exacting dish specifications for every product so that their staff know what is expected of them , and their customers receive consistently high standards . Currently it looks as if the Codsall customers are being fleeced at the expense of the Papa John's reputation .
The food was great and customer service was exquisite ، the manager was really nice ?
Extremely horrific customer service, they made an error with our order and flat out refused to do anything about it and hung up the phone on us when we where trying to complain
Manager and staff are liars. They're rude..won't give you names. Put the phone down on you and they most definitely WONT give you any refunds. AVOID THIS BUSINESS OF BAD PEOPLE
They didn’t have my desert in stock, they didn’t tell me, just sent a different desert instead, not one that I want.I called them to say it’s not what I ordered and they said they tried calling me. I’ve had my phone next to me the whole time because it took nearly an hour to be delivered! Not once did it ring so the lady is blatantly lying. Then she said she can’t issue a refund even though I’ve not eaten the substitute desert?I asked her what phone number did she call? She said “uhhhhh…..” and said she’d call me back and hung up the phone ??♀️So they assume I’d want something else, say they can’t issue a refund, the pizza took so long it was barely warm, they lie and say they’ve tried to call me, and then hang up on me? ? don’t get me wrong I know it’s not the end of the world but lying and hanging up on someone is pretty bad?
Restaurantji Recommends
The most appalling customer service I have ever had the misfortune to experience! Waited 45 minutes for my delivery, which I could let slide except the tracker had been showing as delivered for half hour. When I queried with the driver whether the food was still hot and if she could let me know what time she had collected from the store, she started verbally attacking and shouting at me. It was the most bewildering and frankly terrifying situation to be in for just ordering tea for my children. Of course on opening, the food was cold. Calls made to the store with no results. This driver should not be working- terrible!
If I could give 0 stars I would. Order from them last night all food come burnt no meat on the pizza or flatbread phoned up as I order regular from them never had bad food. Always come fast and really tasty well I phoned up and spoken to the new manager nara I believe her name is the delivery driver come and collect the food want I couldn't even chew. She's telling me that these nothing wrong with the food and she done it herself. Very poor management and taking it further to popajohns. Because today I had 3 miss calls today after I asked for my refund yesterday. Really not happy with this service
Useless staff, order took 1hr 20m to get to us. When calling to find out where it was at 1hr I was greeted bluntly with sorry busy will be there in a couple mins.20 minutes later it arrived (small order) and near enough cold.Called to ask for a replacement order that's actually hot, got the phone put down on me.Sort your franchises out papa John's
Had a delivery for my son’s birthday party, it was bang on time, delivered by a friendly driver, and all the food was perfect, brilliant job!!
Ordered almost £50 worth of food whilst on a residential with other teachers. Food did not arrive. Called the shop, they had bad communication skills and awful service. They decided to ask another branch to deliver our food because they thought that branch was closer to us (it wasn't, we checked on google maps).Made up a tale about delivery driver not being able to reach our address (Laches wood outdoor education centre) even though it's such an easy route to and from papa johns.Kept making excuses over the phone, didn't offer a solution. We asked for food to be delivered regardless as we were hungry but no one arrived still. After being told the shop is closing at 10pm, we found out we can't get a refund because Papa johns claimed to have delivered at 11pm, an hr after closing time.Do not recommend to anyone. Will not be ordering again from any branch. Robbed of almost £50.