My food was delivered to wrong address and I was told i cant have a refund £20 no food this is what justeat saidThanks for getting back in touch, I'm happy to help.I have double-checked your issue and I can see that the decision my colleague has made is correct and cannot be overturned as this is in line with our internal policies. What a joke never again am I using them again 0 star justeat delivery driver mad the mistake and work for justeat and I have to lose my money because they can't do he's job properly and had my number and a map to see were I was
Lotte Betts
Too big, too care about customers or employees, AVOID worst food delivery company out there! Complete rip off and no accountability.
Binoy Sebastian
Irresponsible commission agents! These people have no responsibility for delayed delivery! Food joints do know this too! So, use Just Eat only if you are prepared to get your food late, and may be cold too! The onus will ultimately reach customer to ring shop and see what's happening with the delayed order! They deceive you by tempting to get you partial refund too! Call restaurants direct and order; why should you pay commission to irresponsible middle agent!
E E
Just eat will allow companies to steal your money. They will not support you and will remove reviews when you try to warn others. Absolute disgusting organisation.
justin bown
Do not use these thieves, Placed an order on a Friday evening, delivery advised at 30-45 minsAfter an hour the restaurant called to advise that no driver had arrived to collect the orderRaised the issue with just eat and just got a generic reply saying someone will look into it, by Monday I contacted them on Facebook and was advised someone would contact me, I then had a WhatsApp call from a mobile number from someone claiming to be from just eat asking for all my personal details, when I questioned them, the response was well there’s nothing I can do for you then and they ended the callSo after me raising a complaint that the order never arrived, the restaurant raising a complaint the the driver never arrived they still haven’t refunded me and have now blocked my messages to contact themI can only describe them as thieves and scammers
Lighterman jungle
Ordered food , took my money, then delivered it to someone, I have no idea who....but it says delivered....I have no food and no money now....been scammed order 102541735
Ben Moran
Joke of a company, getting food off the driver, dropped all over the floor because of poor packaging and no care. No refund allowed apparently as I don't meet some internal standards I'm not allowed to know.
Jane Carson
My account was hacked a couple of months ago and food delivered to places in London and i live in Birmingham, not only were they extremely difficult to get in contact with, but took no accountability for the lack of security on their part. I cancelled my account
john smiths
Awful would not keep me cancel the order even though the delivery time changed 5 times also order was wrong got half my order half someone else's then refused to give me a refund
Complete waste of time and money this company. Believe me you’re better off going hungry. Quick enough to take orders and take money but an absolute joke to deal with issues such as orders not turning up! Questioned and questioned me, asked for photographic evidence that the order never arrived - absolute joke. £30 wasted. If I had the time I’d take it further
Kelly Booth
Refusing refund for missing food. Asking for evidence of missing food. Supplied photos of bags with just drinks in (one bag not my order at all, totally different order number). Email back stating not enough evidence and refusing to refund me. Absolute thieves.
kyle
Food is nice
Ashkan Nikpour
dodgy company
K S
Shocking, pathetic and unprofessional. Take your money, don’t deliver and also need to investigate before they refund. Took me 15 days to get my money back for food that wasn’t delivered. Honesty business should shut down!!
My food was delivered to wrong address and I was told i cant have a refund £20 no food this is what justeat saidThanks for getting back in touch, I'm happy to help.I have double-checked your issue and I can see that the decision my colleague has made is correct and cannot be overturned as this is in line with our internal policies. What a joke never again am I using them again 0 star justeat delivery driver mad the mistake and work for justeat and I have to lose my money because they can't do he's job properly and had my number and a map to see were I was
Too big, too care about customers or employees, AVOID worst food delivery company out there! Complete rip off and no accountability.
Irresponsible commission agents! These people have no responsibility for delayed delivery! Food joints do know this too! So, use Just Eat only if you are prepared to get your food late, and may be cold too! The onus will ultimately reach customer to ring shop and see what's happening with the delayed order! They deceive you by tempting to get you partial refund too! Call restaurants direct and order; why should you pay commission to irresponsible middle agent!
Just eat will allow companies to steal your money. They will not support you and will remove reviews when you try to warn others. Absolute disgusting organisation.
Do not use these thieves, Placed an order on a Friday evening, delivery advised at 30-45 minsAfter an hour the restaurant called to advise that no driver had arrived to collect the orderRaised the issue with just eat and just got a generic reply saying someone will look into it, by Monday I contacted them on Facebook and was advised someone would contact me, I then had a WhatsApp call from a mobile number from someone claiming to be from just eat asking for all my personal details, when I questioned them, the response was well there’s nothing I can do for you then and they ended the callSo after me raising a complaint that the order never arrived, the restaurant raising a complaint the the driver never arrived they still haven’t refunded me and have now blocked my messages to contact themI can only describe them as thieves and scammers
Ordered food , took my money, then delivered it to someone, I have no idea who....but it says delivered....I have no food and no money now....been scammed order 102541735
Joke of a company, getting food off the driver, dropped all over the floor because of poor packaging and no care. No refund allowed apparently as I don't meet some internal standards I'm not allowed to know.
My account was hacked a couple of months ago and food delivered to places in London and i live in Birmingham, not only were they extremely difficult to get in contact with, but took no accountability for the lack of security on their part. I cancelled my account
Awful would not keep me cancel the order even though the delivery time changed 5 times also order was wrong got half my order half someone else's then refused to give me a refund
Horrible customer
Restaurantji Recommends
Complete waste of time and money this company. Believe me you’re better off going hungry. Quick enough to take orders and take money but an absolute joke to deal with issues such as orders not turning up! Questioned and questioned me, asked for photographic evidence that the order never arrived - absolute joke. £30 wasted. If I had the time I’d take it further
Refusing refund for missing food. Asking for evidence of missing food. Supplied photos of bags with just drinks in (one bag not my order at all, totally different order number). Email back stating not enough evidence and refusing to refund me. Absolute thieves.
Food is nice
dodgy company
Shocking, pathetic and unprofessional. Take your money, don’t deliver and also need to investigate before they refund. Took me 15 days to get my money back for food that wasn’t delivered. Honesty business should shut down!!