I think the management in this place had changed and the crew, because the food and service used to be bad. But I had visited this place after a year and the service and food quality had improved a lot. Now I don't have to drive to Newmarket for a burger.
Matt Cansell
Went there this afternoon firstly I was ignored for 15 minutes then they said I could not use the Burger King app so I sat down and ordered on said app then went to the counter again they kept he waiting for another ten minutes they said they could not find order at this stage I was convinced I was on some prank game show and was waiting on ant or dec to jump out on me. Then they asked me what my order was as I I was so convinced on was on a game show I made up a lot bigger order to go along with the game they gave me the food I had made up and left the staff were so pathetic and lacklustre a whole 45 minutes of life that I won’t ever get back avoid avoid avoid
rob h
It's Burger King
Deancanaria
I went into this restaurant around 14.20 Saturday lunchtime, after ordering i waited for nearly 30 minutes, some people were in front of me had been waiting a lot longer, in the end I asked for a refund as I had a bus to catch, I was then given my order from the lady in charge, it was the smallest portion of fries I had ever had and the burger certainly looked nothing like the one on display, I was totally dried out, I wouldn’t like to think how long it had been cooked and kept warm, I would have certainly returned this food if I hadn’t needed to be on my bus. Unless this restaurant big time improves it certainly doesn’t deserve to stay in business, Burger King please have these staff properly trained
Ian Freddie Fredericks
Great place to stop for food
Jessebob
It's your typical BK. And it's on RAFM.
Leo Lennard
They take cash, good food, avoid Newmarket they don’t take cash
Kelly Jane
25mins to wait for 2 meals at 7pm. drinks were made after just 5 so by time meal was ready milkshakes had turned to slop!
Foodandmood
Feels run down, poor ambiance. Staff not well trained. unresponsive and bored. Late with order. It also suffers from a poor location making it poorly lit and dull
Nicole Goff
Cashier was very monotone and seemed like he hated his job. Barely talked above a Whisper and just did not seem friendly at all.. They were out of all the chicken. Decided to go to taco bell.
I ordered after 20 minutes waiting as they only had one person working on the till always great. ?. Once I ordered waited a further 15/20 mins. I asked for large meal got small chips and drinks. I asked if the sides I ordered were in the bag naming each side I ordered the girl said yes all in the bag sir. Returning to my job with my co worker burgers looked slapped together by a seal on work experience. I understand it’s fast food n cheap however it wasn’t fast and there’s has to be some sort of standard. I could of sat down in Nando’s and ordered a burger and a beer and got that quicker. To wrap this up bury st edmunds Burger King should not even open its doors it’s disgusting it’s a joke pathetic excuse. Let’s all pray and hope that covid just locks down Burger King.
Richard MATTHEISS
Good food and the staff are always friendly and very helpful.
Morty
Slow staff, machines always seem to be down, equipment broken and shortage of products
Pulse75
ordered online- rang to clarify the order and the staff pretended not to hear on the phone and then hung up! would pick up after despite many tries. absolutely useless!
I think the management in this place had changed and the crew, because the food and service used to be bad. But I had visited this place after a year and the service and food quality had improved a lot. Now I don't have to drive to Newmarket for a burger.
Went there this afternoon firstly I was ignored for 15 minutes then they said I could not use the Burger King app so I sat down and ordered on said app then went to the counter again they kept he waiting for another ten minutes they said they could not find order at this stage I was convinced I was on some prank game show and was waiting on ant or dec to jump out on me. Then they asked me what my order was as I I was so convinced on was on a game show I made up a lot bigger order to go along with the game they gave me the food I had made up and left the staff were so pathetic and lacklustre a whole 45 minutes of life that I won’t ever get back avoid avoid avoid
It's Burger King
I went into this restaurant around 14.20 Saturday lunchtime, after ordering i waited for nearly 30 minutes, some people were in front of me had been waiting a lot longer, in the end I asked for a refund as I had a bus to catch, I was then given my order from the lady in charge, it was the smallest portion of fries I had ever had and the burger certainly looked nothing like the one on display, I was totally dried out, I wouldn’t like to think how long it had been cooked and kept warm, I would have certainly returned this food if I hadn’t needed to be on my bus. Unless this restaurant big time improves it certainly doesn’t deserve to stay in business, Burger King please have these staff properly trained
Great place to stop for food
It's your typical BK. And it's on RAFM.
They take cash, good food, avoid Newmarket they don’t take cash
25mins to wait for 2 meals at 7pm. drinks were made after just 5 so by time meal was ready milkshakes had turned to slop!
Feels run down, poor ambiance. Staff not well trained. unresponsive and bored. Late with order. It also suffers from a poor location making it poorly lit and dull
Cashier was very monotone and seemed like he hated his job. Barely talked above a Whisper and just did not seem friendly at all.. They were out of all the chicken. Decided to go to taco bell.
Restaurantji Recommends
It's your typical BK. And it's on RAFM.
I ordered after 20 minutes waiting as they only had one person working on the till always great. ?. Once I ordered waited a further 15/20 mins. I asked for large meal got small chips and drinks. I asked if the sides I ordered were in the bag naming each side I ordered the girl said yes all in the bag sir. Returning to my job with my co worker burgers looked slapped together by a seal on work experience. I understand it’s fast food n cheap however it wasn’t fast and there’s has to be some sort of standard. I could of sat down in Nando’s and ordered a burger and a beer and got that quicker. To wrap this up bury st edmunds Burger King should not even open its doors it’s disgusting it’s a joke pathetic excuse. Let’s all pray and hope that covid just locks down Burger King.
Good food and the staff are always friendly and very helpful.
Slow staff, machines always seem to be down, equipment broken and shortage of products
ordered online- rang to clarify the order and the staff pretended not to hear on the phone and then hung up! would pick up after despite many tries. absolutely useless!