went to cafe for breakfast, extremely expensive. the food was of poor quality and taste, tiny portions, 30min wait for food even tho there was only 1 other customer waiting before us. had no baked beans (was part of the set menu) but nothing was offered to make up for it or price reduced. will not return
Richard Lambert
We fancy a ride out so we popped into Asda had something to eat and drink then did some shopping good selection
tysa beckwith
Great store nice cafe
Martyn Blackford
Too many automated tills, and not enough standard tills with actual staff to help pay in cash.
g mail
Prices are higher in store than on website on some items, by around 33% in some cases, and staff in the Bury St. Edmunds store won't match it. Unnecessary gouging at a time when supermarkets are suspected of doing this, and Aldi is 30 seconds away...
Philip Lewis
No disabled till open should be open all times
Kevin Pullen
Wide aisles and lots of selection
Darius Kod
Big store, decent prices.
Superblues 9
Awful place stopped going here a couple of years ago after being accused of shop lifting and after showing them my receipt allowing them to go through my trolley they accepted I hadn't and then I pop in yesterday to pick a couple of things as was going past and the same thing happened again I showed the man my receipt he was rude abrupt was very threatening almost like he wanted to go outside for a fight I went back to the till will him got my receipt we went through it showed that there was no error it had all been paid for and there was nothing untoward the rudeness continued I said was I going to get an apology for the attitude I had received I got ignored and something was muttered as I left disgrace if he talks to people like that often it will only be a matter of time before a fight kicks off I work in retail I wouldn't dream of talking to a customer like that disgrace stay away go to sainsburys or Tesco! Was like going into a place run by trash
Christopher Whitby
I have been shopping here for years and always experienced great customer service. From the kind gentleman collecting trollies, to the managerial team who I see actively supporting staff on the floor plate. I think the store does a great job with, in my opinion, the number of staff they have. I have only used the cafe a handful of times, but the service and quality of products has been great. The click and collect service is also first class from my experience. I also find the staff completing the online orders very respectful. A refreshing change to other supermarket chains I have visited in the past. Merry Christmas and keep up the top work.
Rude staff, as a regular customer I’m very annoyed. Went to the toilet with my friends came out went down 1 aisle and this old women was just staring at us on the phone looked moody clearly needs a new job career clearly isn’t happy. As we walked past her we went down to the toy aisle and I held a parsnip squishy toy which I laughed at then gave to my friend that also had loads of slime all over it. As my friend was squeezing it the old lady told us to put it down if we aren’t going to buy it. So we put it down. Not to mention if you don’t want anything touched in the store put it in a glass cabinet or in a box. Also was genuinely looking at the stress balls because I have anxiety. We walked away and my friend bought eyelashes to then we went to the leave and one of the door staff said we shall not be returning due to childish behaviour. No one’s childish but the old lady that clearly needs a parsnip to lighten her up a bit more. Not surprised why this store has such bad reviews. On this note I shall be going to Tescos & if you’re reading all the reviews you should all go to.
s_1234
Most staff are incredibly rude and do not look happy to be there at all. I think these people lack not only good customer service but human decency too. Went into this store with a few friends, we go here all the time (at least once a week) just to get a few bits. Nothing major. We were just looking around and walking around the store after having just used the toilets. Went down the toiletry aisle just looking around before continuing down the toy aisle. A friend picked up a squishy turnip toy which was absolutely covered in this gloopy substance — disgusting. Clearly cannot keep these aisles clean, especially when these toys are generally aimed at young children. A lady worker was lurking around watching us for some reason, we had done absolutely nothing destructible and never have. As my friend was squishing this toy while picking off the slimy stuff, the lady rudely raised her voice at us saying: “If you’re not going to buy that, put it down and don’t touch it. But we don’t tolerate childish behaviour.”First of all, if you don’t want something touched in such a large store like this, then don’t sell it. Maybe not put it in the children’s toy aisles either. Second, what childish behaviour? If you’re going to talk to us like that for our ‘childish behaviour’ then I think you should talk to every single one of your shoppers. After this interaction, we continued down, confused as ever, to the checkout as my friend was purchasing something. On the way out, security stopped us saying that they don’t tolerate childish behaviour and that we are now banned. Disgusting interaction. As a regular customer I am not happy at all and will be returning back to tesco. Club card wins after all.
Sandra Wright
Went to the Cafe at the Bury St Edmunds Store om Saturday 18th November.I ordered 2 Hearty Vegetable Soups and some chips...chips came before soups, when soup came there were no soup spoons . The girl said they were coming 15 minutes still.no spoons. In the meantime 4 more people ordered soup and had to eat with wooden spoons. Plus no washing up done..disgusting
Bethany Neumann62
Came into asda cafe the other day, there was a few people at the tables and only 1/2 people infront of us in the queue. All i was having was a cheese and ham toastie (which may i add is pre-made) after 20 mins i asked for it to be takeaway because I was in a rush, after 35 MINUTES the toastie still wasn’t ready. I went up to ask and they said there wasn’t a cheese and ham toastie, after a few seconds they realised it was in the toastie machine but seemingly forgotten abt it. There was at least 5 people possibly more working at this time behind the counter I can’t possibly see why it would’ve taken that long to just open the toastie packet and put it in the machine for two minutes. After all that the chips (also pre done so wouldn’t add to time) were cold and toastie wasn’t all that tasty. I know it’s only asda but this was kinda appauling.
LM55 5
Contractors working inside store using angle grinders whilst open to customers.
went to cafe for breakfast, extremely expensive. the food was of poor quality and taste, tiny portions, 30min wait for food even tho there was only 1 other customer waiting before us. had no baked beans (was part of the set menu) but nothing was offered to make up for it or price reduced. will not return
We fancy a ride out so we popped into Asda had something to eat and drink then did some shopping good selection
Great store nice cafe
Too many automated tills, and not enough standard tills with actual staff to help pay in cash.
Prices are higher in store than on website on some items, by around 33% in some cases, and staff in the Bury St. Edmunds store won't match it. Unnecessary gouging at a time when supermarkets are suspected of doing this, and Aldi is 30 seconds away...
No disabled till open should be open all times
Wide aisles and lots of selection
Big store, decent prices.
Awful place stopped going here a couple of years ago after being accused of shop lifting and after showing them my receipt allowing them to go through my trolley they accepted I hadn't and then I pop in yesterday to pick a couple of things as was going past and the same thing happened again I showed the man my receipt he was rude abrupt was very threatening almost like he wanted to go outside for a fight I went back to the till will him got my receipt we went through it showed that there was no error it had all been paid for and there was nothing untoward the rudeness continued I said was I going to get an apology for the attitude I had received I got ignored and something was muttered as I left disgrace if he talks to people like that often it will only be a matter of time before a fight kicks off I work in retail I wouldn't dream of talking to a customer like that disgrace stay away go to sainsburys or Tesco! Was like going into a place run by trash
I have been shopping here for years and always experienced great customer service. From the kind gentleman collecting trollies, to the managerial team who I see actively supporting staff on the floor plate. I think the store does a great job with, in my opinion, the number of staff they have. I have only used the cafe a handful of times, but the service and quality of products has been great. The click and collect service is also first class from my experience. I also find the staff completing the online orders very respectful. A refreshing change to other supermarket chains I have visited in the past. Merry Christmas and keep up the top work.
Restaurantji Recommends
Rude staff, as a regular customer I’m very annoyed. Went to the toilet with my friends came out went down 1 aisle and this old women was just staring at us on the phone looked moody clearly needs a new job career clearly isn’t happy. As we walked past her we went down to the toy aisle and I held a parsnip squishy toy which I laughed at then gave to my friend that also had loads of slime all over it. As my friend was squeezing it the old lady told us to put it down if we aren’t going to buy it. So we put it down. Not to mention if you don’t want anything touched in the store put it in a glass cabinet or in a box. Also was genuinely looking at the stress balls because I have anxiety. We walked away and my friend bought eyelashes to then we went to the leave and one of the door staff said we shall not be returning due to childish behaviour. No one’s childish but the old lady that clearly needs a parsnip to lighten her up a bit more. Not surprised why this store has such bad reviews. On this note I shall be going to Tescos & if you’re reading all the reviews you should all go to.
Most staff are incredibly rude and do not look happy to be there at all. I think these people lack not only good customer service but human decency too. Went into this store with a few friends, we go here all the time (at least once a week) just to get a few bits. Nothing major. We were just looking around and walking around the store after having just used the toilets. Went down the toiletry aisle just looking around before continuing down the toy aisle. A friend picked up a squishy turnip toy which was absolutely covered in this gloopy substance — disgusting. Clearly cannot keep these aisles clean, especially when these toys are generally aimed at young children. A lady worker was lurking around watching us for some reason, we had done absolutely nothing destructible and never have. As my friend was squishing this toy while picking off the slimy stuff, the lady rudely raised her voice at us saying: “If you’re not going to buy that, put it down and don’t touch it. But we don’t tolerate childish behaviour.”First of all, if you don’t want something touched in such a large store like this, then don’t sell it. Maybe not put it in the children’s toy aisles either. Second, what childish behaviour? If you’re going to talk to us like that for our ‘childish behaviour’ then I think you should talk to every single one of your shoppers. After this interaction, we continued down, confused as ever, to the checkout as my friend was purchasing something. On the way out, security stopped us saying that they don’t tolerate childish behaviour and that we are now banned. Disgusting interaction. As a regular customer I am not happy at all and will be returning back to tesco. Club card wins after all.
Went to the Cafe at the Bury St Edmunds Store om Saturday 18th November.I ordered 2 Hearty Vegetable Soups and some chips...chips came before soups, when soup came there were no soup spoons . The girl said they were coming 15 minutes still.no spoons. In the meantime 4 more people ordered soup and had to eat with wooden spoons. Plus no washing up done..disgusting
Came into asda cafe the other day, there was a few people at the tables and only 1/2 people infront of us in the queue. All i was having was a cheese and ham toastie (which may i add is pre-made) after 20 mins i asked for it to be takeaway because I was in a rush, after 35 MINUTES the toastie still wasn’t ready. I went up to ask and they said there wasn’t a cheese and ham toastie, after a few seconds they realised it was in the toastie machine but seemingly forgotten abt it. There was at least 5 people possibly more working at this time behind the counter I can’t possibly see why it would’ve taken that long to just open the toastie packet and put it in the machine for two minutes. After all that the chips (also pre done so wouldn’t add to time) were cold and toastie wasn’t all that tasty. I know it’s only asda but this was kinda appauling.
Contractors working inside store using angle grinders whilst open to customers.