Went to hotel chocolat bury St Edmunds with my friends for a hot chocolate, my friend asked the man at the counter f you do white hot chocolate, to which he shortly replied 'look at the board'This to me is rude and poor customer service.To me a reply like'yes we do, what size would you like' is more reasonable.Maybe hotel chocolat need to check that their employees are happy. I cannot understand why would said person work in the retail industry if he doesn't like being asked a simple question.If someone asks if you do white chocolate hot chocolate they are pretty much saying that's what they want if you have it
ian gibbs
My wife and I decided to go try a coffee somewhere different, why not!, my wife went for a no thrills hot chocolate, I said to the pleasant assistant that a sprinkle of chocolate on top would be nice. I went for a flat white , we also ordered a slice of chocolate brownie.The brownie was brought to the table closely followed by the drinks, the brownie was superb, sadly the drinks weren't, the hot chocolate was week and wan and no chocolate was sprinkled at all, I was an Americano man but lately I've been hooked on flat white coffees but alas the one i had today at hotel chocolat was miserable, no flavour at all, hot milk in a used coffee cup springs to mind. All for just shy of £11. What a shame!!.
Brett
I’ve heard from a couple of people now about the velvetiser and so I thought I would go and have a look at them. My Mum said she had recently visited the Plymouth store and had a great experience where she was given so much information and a sample to try…off the back of this, she joined the VIP club and purchased it there and then. The experience my partner and I received was very different, we were left to have a look at the machines and the store assistant smiled a couple of times. I saw a sign say “Please ask a member of staff for a sample”, so I did so and I was told “We have a cafe there with them in”. We were left again and I decided to walk out, I only wanted to try a sample to see what it was like, I didn’t want to have to buy a hot chocolate as I had just been for lunch and didn’t want another big hot drink. Safe to say, I left and didn’t purchase one.
gordongrahamhall
Excellent.Served by Leanne.Very happy, cheerful person.Very knowledgeable
John Primmer
Good but expensive chocolate. Bad experience with ice-cream sundae, machine obviously not freezing properly.
ben cole
I went in on Saturday for a coffee and a few bottles of gin and was not impressed with the level of service.Whatever town I am in, I usually pop in to hotel chocolate because it’s nice coffee and a friendly service. However I felt the team in bury were quite short and snappy and the flat white I bought was almost anaemic so when I asked them about it as it tasted like hot milk I was told “I pressed the regular button”, “they have changed there blend” and “next time ask for a large shot”.These are terrible excuses all that should have been said is an apology and let me make you another.Unfortunately in the service industry you have to listen and apologise and get it right for the customer, I will now think twice before coming in again especially as there are many good independents opening up all over the place.
Sevdalin Salyov
Favourite place in the town
Jack Robertson
Excellent chocolate and hot chocolate. Looks stunning.
M. W.
In my experience right now,the staff are very nice, they make sure there costumer is happy.Also very polite as soon as they seen the costumer comes in they greet it.The Chocolates is very nice,actually im addictive .. I love the cream on the top of my drink. I love it.
Angela Kendall
Very helpful and friendly staff even at the run up to Christmas
A very busy store but the attention to detail by all the staff make the experience a little magical. I said my purchase was for a present but in fact it is reliving last Christmas. I have also bought a box as a present, yum!!
Jem Heck
First time I had been to Bury, stopped here and had the most delicious hot chocolate! Worth visiting! Pricey but delicious!
Sandra Dean MBACP
The best chocolate you can buy in my opinion.
Annie Gallagher
Tried the classic milk hot chocolate and for the chocolate cream atop alone, I’ll be coming back for more ? absolutely delicious and a great selection of other hot chocolate flavours too!
Bebe Wen
In my experience right now,the staff are very nice, they make sure there costumer is happy.Also very polite as soon as they seen the costumer comes in they greet it.The Chocolates is very nice,actually im addictive .. I love the cream on the top of my drink. I love it.
Went to hotel chocolat bury St Edmunds with my friends for a hot chocolate, my friend asked the man at the counter f you do white hot chocolate, to which he shortly replied 'look at the board'This to me is rude and poor customer service.To me a reply like'yes we do, what size would you like' is more reasonable.Maybe hotel chocolat need to check that their employees are happy. I cannot understand why would said person work in the retail industry if he doesn't like being asked a simple question.If someone asks if you do white chocolate hot chocolate they are pretty much saying that's what they want if you have it
My wife and I decided to go try a coffee somewhere different, why not!, my wife went for a no thrills hot chocolate, I said to the pleasant assistant that a sprinkle of chocolate on top would be nice. I went for a flat white , we also ordered a slice of chocolate brownie.The brownie was brought to the table closely followed by the drinks, the brownie was superb, sadly the drinks weren't, the hot chocolate was week and wan and no chocolate was sprinkled at all, I was an Americano man but lately I've been hooked on flat white coffees but alas the one i had today at hotel chocolat was miserable, no flavour at all, hot milk in a used coffee cup springs to mind. All for just shy of £11. What a shame!!.
I’ve heard from a couple of people now about the velvetiser and so I thought I would go and have a look at them. My Mum said she had recently visited the Plymouth store and had a great experience where she was given so much information and a sample to try…off the back of this, she joined the VIP club and purchased it there and then. The experience my partner and I received was very different, we were left to have a look at the machines and the store assistant smiled a couple of times. I saw a sign say “Please ask a member of staff for a sample”, so I did so and I was told “We have a cafe there with them in”. We were left again and I decided to walk out, I only wanted to try a sample to see what it was like, I didn’t want to have to buy a hot chocolate as I had just been for lunch and didn’t want another big hot drink. Safe to say, I left and didn’t purchase one.
Excellent.Served by Leanne.Very happy, cheerful person.Very knowledgeable
Good but expensive chocolate. Bad experience with ice-cream sundae, machine obviously not freezing properly.
I went in on Saturday for a coffee and a few bottles of gin and was not impressed with the level of service.Whatever town I am in, I usually pop in to hotel chocolate because it’s nice coffee and a friendly service. However I felt the team in bury were quite short and snappy and the flat white I bought was almost anaemic so when I asked them about it as it tasted like hot milk I was told “I pressed the regular button”, “they have changed there blend” and “next time ask for a large shot”.These are terrible excuses all that should have been said is an apology and let me make you another.Unfortunately in the service industry you have to listen and apologise and get it right for the customer, I will now think twice before coming in again especially as there are many good independents opening up all over the place.
Favourite place in the town
Excellent chocolate and hot chocolate. Looks stunning.
In my experience right now,the staff are very nice, they make sure there costumer is happy.Also very polite as soon as they seen the costumer comes in they greet it.The Chocolates is very nice,actually im addictive .. I love the cream on the top of my drink. I love it.
Very helpful and friendly staff even at the run up to Christmas
Restaurantji Recommends
A very busy store but the attention to detail by all the staff make the experience a little magical. I said my purchase was for a present but in fact it is reliving last Christmas. I have also bought a box as a present, yum!!
First time I had been to Bury, stopped here and had the most delicious hot chocolate! Worth visiting! Pricey but delicious!
The best chocolate you can buy in my opinion.
Tried the classic milk hot chocolate and for the chocolate cream atop alone, I’ll be coming back for more ? absolutely delicious and a great selection of other hot chocolate flavours too!
In my experience right now,the staff are very nice, they make sure there costumer is happy.Also very polite as soon as they seen the costumer comes in they greet it.The Chocolates is very nice,actually im addictive .. I love the cream on the top of my drink. I love it.