Having visited at lunch today 12:40 , the restaurant was half empty, I was refused admission because they were due to become busy at 13: 00I am surprised that they can afford to turn trade away , especially as I passed by at 1: 30 and there were many vacant tables !
Jack Thorn
Very good and tasty food, with reasonably quick service. Staff were all very friendly and welcoming, and we had a good experience here. Would happily return again.
Małgorzata Zieleń
Great restaurant, service, nice atmosphere, I recommend it to everyoneKid-friendliness: Yes
TIM A
Excellent young waitress very nice and 25% off too!
Jane Markham
Had a good meal with a group of friends. All our dishes were delicious and served fresh, good service and very nice atmosphere.We had desserts which were also very yummy. One of our party is gluten free and he was able to get gf dishes too.Will go again.Dietary restrictions: Gluten free member of our party catered for.
Stuart Bulbeck
All good, quick and easy and not to costly for a quick pop in and bite to eat.
Josephine J
Our server, Rosie, was very kind and efficient. My friend has a nut allergy and herself and the manager made sure to provide a nut-free menu. We the service was also quick and we didn’t have to wait long to order or get our bill.Food was great, but the pizza was a bit spicy for
Mrs Studd
The margarita pizza was so deliciously cheesy and tasted amazing the strawberry lemonades were refreshing specially on a hot summers day. The staff were friendly and the restaurant had a nice atmosphere. I highly recommend coming to this prezzo.
Anna McNally
I went here today with my mother, my son, and my partner. I am profoundly Deaf, so going out is anxiety-inducing for me, even with people with me.Our server was super friendly, really clearly spoken, and the service was fantastic. She made my elderly mother very happy and she was chatty & fun, putting me at ease.The food was excellent. I definitely recommend it.
Dennis Dixon
Prezzo is probably my favourite Italian restaurant and this branch did not disappoint. All the staff that we had dealings with were very courteous and helpful and the food was spot on. The establishment itself was spotlessly clean which is important to me. I can definitely recommend a visit to this restaurant.
Of all the places to eat in BSE this would be bottom of my list, table booked for two adults and two children who both had the child’s menu which was ok. I had the calzone which was nice but I wouldn’t have called hot in temperature, my wife had a pasta dish which was cold in the middle, we called over the waiter and let him know. He apologised and took it away. A few minutes later returned with the same dish which had obviously been microwaved, food had no sauce and was dry. Very poor, I did complain and it was removed from the total bill but that’s not really the point. How about cooking fresh.
Vanessa E
Very busy Friday Night. Good atmosphere, customers all seemed happy. We had pizza & beers. As it was very busy, food was a little slow to arrive, but our waiter, James, was great! Excellent service!
derek61
Party of nine for early evening meal. Seated in the back part or the restaurant. Decor nice in the restaurant. Drink’s and food orders taken quickly. Food arrived in a reasonable time all looked good all good and said tasted nice. Mine was on the cool side the chicken tasted nice but a bit dry and over cooked but still OK. They restaurant allowed us to serve our brought in cake and supplied plates and forks. Shame the restaurant was using one table as an office with staff using it and another for bag and coats. Saying that a good restaurant with decent food. See pic of some of the food.
JamesDenton
Summary: Dreadful poor food for a high price with exaggerated menu descriptions that don’t match what we were served. If you are looking for a good restaurant in Bury St Edmunds then visit one of the many others in the town. --- Date of visit: 31st December 2023. Evening meal with family. Having booked a table for my family and invited my elderly parents to join us we were looking forward to a nice meal out at Prezzo in Bury St Edmunds. However, the evening turned into an embarrassment due the woefully poor and expensive meal my father received, together with the substandard and again expensive meals that my wife chose for herself and my 3 year old daughter. Please see the images attached. Described as “generously filled with crab and lobster” the ‘Crab & Lobster Ravioli’, costing £17.95 arrived on a cold plate with just 12 pieces of ravioli on (meaning each ravioli piece cost £1.50) that were bordering on cold and had very little filling in. Surprised by how little was on his plate but not wanting to cause a fuss and potentially ruin the evening my father decided to tried some, but soon stop describing it as “disgusting” and “the worst ravioli meal he has ever had”. Upon trying some for ourselves, we too were surprised and disappointed with just how poor the ravioli was, being rubbery, cold with no detectable taste of any crab or lobster in. Disappointed we called the Manager over who apologised and removed the meal from the bill. However, my wife’s meal ‘Spaghetti with Devon Crab & Chilli’ again for £17.95 was not much better and certainly not worth the money we paid, but again not wanting to cause a fuss decided to leave it. Having visited several Prezzo restaurants many years ago in London I was looking forward to a meal out with my family, but if this is a representation of how Prezzo restaurants are today then they have gone noticeably downhill and are certainly not worth visiting.
Iwasthere2018
Absolutely disgusting food today and service was rushed and not helpful hadn't finished starters and they bring out the mains one main was there tuscan sausages (3) on a bed of lentils which was more like a lake of oil and for £18.50 felt really ripped off not going back there anymore
Having visited at lunch today 12:40 , the restaurant was half empty, I was refused admission because they were due to become busy at 13: 00I am surprised that they can afford to turn trade away , especially as I passed by at 1: 30 and there were many vacant tables !
Very good and tasty food, with reasonably quick service. Staff were all very friendly and welcoming, and we had a good experience here. Would happily return again.
Great restaurant, service, nice atmosphere, I recommend it to everyoneKid-friendliness: Yes
Excellent young waitress very nice and 25% off too!
Had a good meal with a group of friends. All our dishes were delicious and served fresh, good service and very nice atmosphere.We had desserts which were also very yummy. One of our party is gluten free and he was able to get gf dishes too.Will go again.Dietary restrictions: Gluten free member of our party catered for.
All good, quick and easy and not to costly for a quick pop in and bite to eat.
Our server, Rosie, was very kind and efficient. My friend has a nut allergy and herself and the manager made sure to provide a nut-free menu. We the service was also quick and we didn’t have to wait long to order or get our bill.Food was great, but the pizza was a bit spicy for
The margarita pizza was so deliciously cheesy and tasted amazing the strawberry lemonades were refreshing specially on a hot summers day. The staff were friendly and the restaurant had a nice atmosphere. I highly recommend coming to this prezzo.
I went here today with my mother, my son, and my partner. I am profoundly Deaf, so going out is anxiety-inducing for me, even with people with me.Our server was super friendly, really clearly spoken, and the service was fantastic. She made my elderly mother very happy and she was chatty & fun, putting me at ease.The food was excellent. I definitely recommend it.
Prezzo is probably my favourite Italian restaurant and this branch did not disappoint. All the staff that we had dealings with were very courteous and helpful and the food was spot on. The establishment itself was spotlessly clean which is important to me. I can definitely recommend a visit to this restaurant.
Restaurantji Recommends
Of all the places to eat in BSE this would be bottom of my list, table booked for two adults and two children who both had the child’s menu which was ok. I had the calzone which was nice but I wouldn’t have called hot in temperature, my wife had a pasta dish which was cold in the middle, we called over the waiter and let him know. He apologised and took it away. A few minutes later returned with the same dish which had obviously been microwaved, food had no sauce and was dry. Very poor, I did complain and it was removed from the total bill but that’s not really the point. How about cooking fresh.
Very busy Friday Night. Good atmosphere, customers all seemed happy. We had pizza & beers. As it was very busy, food was a little slow to arrive, but our waiter, James, was great! Excellent service!
Party of nine for early evening meal. Seated in the back part or the restaurant. Decor nice in the restaurant. Drink’s and food orders taken quickly. Food arrived in a reasonable time all looked good all good and said tasted nice. Mine was on the cool side the chicken tasted nice but a bit dry and over cooked but still OK. They restaurant allowed us to serve our brought in cake and supplied plates and forks. Shame the restaurant was using one table as an office with staff using it and another for bag and coats. Saying that a good restaurant with decent food. See pic of some of the food.
Summary: Dreadful poor food for a high price with exaggerated menu descriptions that don’t match what we were served. If you are looking for a good restaurant in Bury St Edmunds then visit one of the many others in the town. --- Date of visit: 31st December 2023. Evening meal with family. Having booked a table for my family and invited my elderly parents to join us we were looking forward to a nice meal out at Prezzo in Bury St Edmunds. However, the evening turned into an embarrassment due the woefully poor and expensive meal my father received, together with the substandard and again expensive meals that my wife chose for herself and my 3 year old daughter. Please see the images attached. Described as “generously filled with crab and lobster” the ‘Crab & Lobster Ravioli’, costing £17.95 arrived on a cold plate with just 12 pieces of ravioli on (meaning each ravioli piece cost £1.50) that were bordering on cold and had very little filling in. Surprised by how little was on his plate but not wanting to cause a fuss and potentially ruin the evening my father decided to tried some, but soon stop describing it as “disgusting” and “the worst ravioli meal he has ever had”. Upon trying some for ourselves, we too were surprised and disappointed with just how poor the ravioli was, being rubbery, cold with no detectable taste of any crab or lobster in. Disappointed we called the Manager over who apologised and removed the meal from the bill. However, my wife’s meal ‘Spaghetti with Devon Crab & Chilli’ again for £17.95 was not much better and certainly not worth the money we paid, but again not wanting to cause a fuss decided to leave it. Having visited several Prezzo restaurants many years ago in London I was looking forward to a meal out with my family, but if this is a representation of how Prezzo restaurants are today then they have gone noticeably downhill and are certainly not worth visiting.
Absolutely disgusting food today and service was rushed and not helpful hadn't finished starters and they bring out the mains one main was there tuscan sausages (3) on a bed of lentils which was more like a lake of oil and for £18.50 felt really ripped off not going back there anymore