Nando's Ipswich - Euro Retail Park

Unit 1, Euro Retail Park, The Sandlings, Ransomes Industrial Estate, Ipswich
01473 720595

Recent Reviews

Valentina Ambrinos

Very cold inside and front door was open in the

Laura Hammond

Pretty much what you'd expect from a Nandos. I suspect there were some new staff as my husband's order wasn't quite correct, even after sending back once. I ordered him the chicken butterfly, and twice he received the butterfly burger. Not worlds away from what he wanted so we gave up and stuck with that instead. Overall a pleasant experience and nice food. Our son's first Nandos.Dietary restrictions: Nandos online menu makes it very easy to distinguish what meets dietary requirements using the filter tool.

Rory Bevis

Attended twice over the past two weeks; in the first instance my order was wrong and on the second it took ~30 minutes for my order, far longer than I’ve ever had to wait for a meal and it wasn’t particularly busy!

Jodie W

Terrible experience this evening with a takeaway order. Ordered food to the value of £75. A wings meal with 2 sides, a burger meal with 2 sides, a full platter with 4 sides and some extras. When delivered, the only complete meal was the wings meal. Everything else had something missing or incorrect. Burger meal was incorrectly made, despite delivery receipt stating ‘no sauces + halloumi as an extra’. This was inedible to the person. One of their sides was missing. So they ended up with just some chips. Of the full platter; we received the chicken and 1 mash. Promptly called and directed to a call centre or such like. First operative cut the call off. The second wanted to issue me with a refund for the missing items and the incorrect burger, totalling £30; explained to them and subsequently to their manager that I was not prepared to pay £45 for edible food to the value of £20. An hour I was on the phone. They refused to budge. Never mind I had a hungry family, told them they could come and collect the chicken they did not want to refund me for etc etc. I didn’t expect anything over and above or any special treatment, but I certainly do not expect to be out of pocket. Offered them the opportunity to just send the correct food which they also said they could not do. Rage has destroyed my appetite and I’ve settled for a bowl of cereal after we eventually agreed I could also be refunded for my now cold and inedible chicken. Eventually, I’ve only paid for the £20 worth of food that was delivered and eaten. What a painstaking experience. An awful example of customer service and being accused of fraud ? Nando’s really need to step up their customer service experience. If delivery is THIS difficult, then don’t offer a service you cannot carry out with either accuracy or empathy when it does go wrong.

Alex Sutton

Ordered for 18:30 to collect my order from online. Didn’t get served til 19:05. Will never go to this Nando’s again absolutely useless. Nobody’s asking if you’re waiting for an order no urgency.

Steve Able

A very pleasurable experience, I like how each dish is rated as to its level of spiciness.

Gareth Bahlke

This was a good place for lunch, the staff were friendly and helpful. I did think that all Nando's food was to the same standard, I have found that this is not the case, the food here was excellent.

Neeraja Abhilash

Nandos is our family dine in..Good food and lovely atmosphere..the only minus is super busy so we have to wait..But staff is very friendly.

risetv1

Food poisoning - i visited this nandos for the first time in my life on november 7th at 2.05pm. I ordered a 1/4 plain chicken with chips and macho peas. i also had a teaspoon of wild herb sauce. At around 7 is h i started to develop really painful cramping in my abdomen and rushed to the bathroom for you guessed it explosive D. I am writing this on the morning of the 8th after another explosive toilet session. The food did come out super quickly despite the slow service to be seated. There was a young lady working on the tables serving. The manager was around mid 30's and he was clearing serving on the tills and mananging the kitchen. A young south east asian teenager around 18-19 was cooking on the grill and a young girl with brown hair was in the back. The chicken was dry and i was really hungry so just ate it but believe that this chicken was reheated or kept warm for too long. Either way i am laid up in bed and really upset and have had to cancel work, driving lessons and don't know how long this thing will take to clear. Very disappointing as Nandos is my favourite restaurant. i will not be visiting this branch again.

Carl Hornsey

For what we had, 2 burgers ? 1 on its own and one with 2 sides and 2 refill Fantas,I would say £39 is a little bit pricy.Overall, the food was good n tasty.

Karlie Day

Always great food, one member of staff always seems to stand out and I believe her name is Amani? She is always so friendly, helpful and welcoming and always smiling which is nice even at the busiest of times :)

Sophie Blacklaws

Collection wait time is ridiculous. Whenever I order I book a slot and order in more than enough time, yet end up still having to wait 25 mins or more

Nick Brooks

Nice food 1st time I've left without eating everything and feeling

Christian

Absolute shambles. We have been to this nandos so many times and loved it but today was so bad I can't put it into words. My wife and children took me for my birthday lunch and from start to finish it's was terrible. One server for a packed restaurant, food before we even got our glasses for drinks, sticky table, unclean cutlery and alot of food backed up on the shelf to go out meaning it was left too long and had gone dry. Tried to get their attention to get a refund but was nobody to speak to. Ruined my birthday, thanks nandos

visan dorin

The food was good, the service was quick. Too bad the fizzle machine wasn't working and couldn't have the bottomless drinks.

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