Honestly one of the worst papa johns i've been to, the food is okay, the service is awful, the hygiene is non existent. The man spreading the pizza dough today picked his phone up and dropped it on the floor he then continued to pick his phone up and scratch all the dirt off the screen, after he got the dirt off he then continued preparing the pizza dough without changing his gloves or washing his hands.
Aria Wester
Service wasnt well provided. Placed order online it shown as “Ready to collect”. Went to collect my order from the shop the staff hasnt even started to make anything at all. When asked him questions he was being really rude giving the attitude, & shout when speaking. He couldnt or didnt understand any english and been told to wait 5-10minutes. Really disappointed. Should do better.
Explorer04267304774
Have visited twice during latter stages of the pandemic, to order a small pizza face to face and drop back 10 mins later to collect, as the choices seemed good and very reasonably priced. I didn't realise first time but cottoned on second time when they offered me a slightly larger version of my chosen pizza for no extra charge. Both times the pizza was cold by the time I had cycled the short distance home. They had obviously fobbed me off with someone else's order, when that customer failed to show. In my view, that should lose them their good hygiene rating, if not close them down altogether. Zero stars.
Beverley Ann Stewart
Great takeaway pizza. Probably the best Papa Johns I've had.
lucyannjen
Raw chicken poppers. Greasy, sloppy pizza that they didn’t even bother to slice properly. Rude staff on phone who couldn’t understand nor speak a word of English so just hung up on me! Save your money!
davecM7306YG
Daylight robbery I can not believe how over priced this pizza was, I thought Dominos was bad this was ridiculous. Don't get me wrong a great tasting pizza but not worth the price paid stick with your local independent shop.
Mr Chong
Disappointing pizza for a large £22.49 garden pizza,soggy greasy mess,first time ordering and won't again,had the texture of being cooked in a microwave.
prerana modala
My always go to place, best pizza store in the business. Eventhough the recent delivery comes a bit late due to weekends rush but the wait is totally worth it.
Steven Sweetland
We have just ordered 2 pizzas, 2 sides and a Pepsi max. We ordered this at 7.55pm and the app said it had been delivered at 8.46pm......... we're still sitting here with no pizzas though (how strage) I called twice and the person on the other end of the phone said it would be another 5 mins but was actually 13. And just fir good measure the food was cold! The bottlr of pepsi max was Warner. I called and was offered a pizza for collection WHAT AN ABSOLUTE JOKE. £40 for late, cold pizza!! It's a shame I can't give zero stars.
beardedsweety
We have just ordered 2 pizzas, 2 sides and a Pepsi max. We ordered this at 7.55pm and the app said it had been delivered at 8.46pm......... we're still sitting here with no pizzas though (how strage) I called twice and the person on the other end of the phone said it would be another 5 mins but was actually 13. And just fir good measure the food was cold! The bottlr of pepsi max was Warner. I called and was offered a pizza for collection WHAT AN ABSOLUTE JOKE. £40 for late, cold pizza!! It's a shame I can't give zero stars.
Papa John's is a special occasion place for me as it's one of the very few places that gives me a huge choice as I am vegan. Tonight I had lovely cauliflower wings and was looking forward to a garden party pizza, what I wasnt expecting was a pizza full of anchovies! I tried to complain but it was over 30 minutes since my delivery so wouldn't be entertained. So disappointed in you. Never again.
Shyam Morjaria
Outstanding the 3 times or so we have ordered as a treat. Consistent quality and speedy delivery. 20 minutes from order to door last time. Recommend!
MARSBELLA1
Sorry to say its a no stars from my husband and I. These people have contempt for their customers - if it wasnt for their customers they wouldnt have a business.
Abigail Costello
I'd give it no stars if I could. The Walton-on-Thames Papa Johns should be shut down! They've robbed us of money and laughed in our faces. Lying on the phone and apparently their system has no traces of returns. Absolutely disgusting, they know no matter what people will still buy with them so they can get away with whatever behaviour they like. I will not be ordering from this company ever again. The list goes on about how terrible this company is, to wrong orders, very long waiting time and can never get through on the phone.
w0rld d
Dreadful. Needs shutting down.I was one of 10 people who in the space of 30 mins came in to ask why their pizza delivery was more than 2 hours late. They, like us, had been sitting at home stuck, at 9pm+, hungry, having ordered at 7pm or earlier, and couldn't get through to phones that weren't being answered (I rang a total of 20 times before giving up - 8 dialled through only to go unanswered).Bear in mind, having paid, and with a delivery in the system, it's not possible to then go get something else; you have to literally go down to the store to find out what is up — fighting among the scrum of disgruntled, hungry customers, and the delivery drivers who are being told to wait 30 mins or more for timed deliveries.This now being the second time there've been issues in just over a week; the last time, the same 2 hour delay - no pizza, only to find out my order had been cancelled, eating at 10pm, rather than 8, having ordered around 6.30pm. At least that time we were able to eventually get through by phone.At the store tonight, it was chaos; no pizzas being prepared, pages of undelivered pizzas and far too few people who knew what they were doing (it seemed only two were competent or spoke English).Besides that, it was honestly unsafe, for the staff and customers; 10+ workers in there, crammed in not wearing masks, another 10 customers crammed into a small box all trying to get an answer as to what the hell has gone wrong with this shop - and from 8.20pm to around 9.10pm it didn't change. I think I saw no more than 10 pizzas prepared during that time.It's just pure greed on the part of the management; they shouldn't be taking orders when they're clearly not able to deliver on them all, and they're not able to keep their staff or customers safe.If it wasn't for the privacy of the other customers, I'd have taken photos and sent them to the Council too — as others have said tonight in reviews, if they can't take the orders, they should turn the bookings offline; they continued to take pizza orders long after they were overwhelmed.It took 20 minutes just to get to talk to someone when we got there. 10 mins, they said. 20 later, them having agreed to make us pizzas for takeaway, it was then delivered to our house without us knowing, while we were standing there waiting, so we then had to race home — and then the order was wrong.Total joke of a takeaway - never seen anything like it. I wouldn't bother taking your chance; there are plenty of other, better managed places in Walton and you won't get a pizza sprayed with 10 different workers' spittle.
Honestly one of the worst papa johns i've been to, the food is okay, the service is awful, the hygiene is non existent. The man spreading the pizza dough today picked his phone up and dropped it on the floor he then continued to pick his phone up and scratch all the dirt off the screen, after he got the dirt off he then continued preparing the pizza dough without changing his gloves or washing his hands.
Service wasnt well provided. Placed order online it shown as “Ready to collect”. Went to collect my order from the shop the staff hasnt even started to make anything at all. When asked him questions he was being really rude giving the attitude, & shout when speaking. He couldnt or didnt understand any english and been told to wait 5-10minutes. Really disappointed. Should do better.
Have visited twice during latter stages of the pandemic, to order a small pizza face to face and drop back 10 mins later to collect, as the choices seemed good and very reasonably priced. I didn't realise first time but cottoned on second time when they offered me a slightly larger version of my chosen pizza for no extra charge. Both times the pizza was cold by the time I had cycled the short distance home. They had obviously fobbed me off with someone else's order, when that customer failed to show. In my view, that should lose them their good hygiene rating, if not close them down altogether. Zero stars.
Great takeaway pizza. Probably the best Papa Johns I've had.
Raw chicken poppers. Greasy, sloppy pizza that they didn’t even bother to slice properly. Rude staff on phone who couldn’t understand nor speak a word of English so just hung up on me! Save your money!
Daylight robbery I can not believe how over priced this pizza was, I thought Dominos was bad this was ridiculous. Don't get me wrong a great tasting pizza but not worth the price paid stick with your local independent shop.
Disappointing pizza for a large £22.49 garden pizza,soggy greasy mess,first time ordering and won't again,had the texture of being cooked in a microwave.
My always go to place, best pizza store in the business. Eventhough the recent delivery comes a bit late due to weekends rush but the wait is totally worth it.
We have just ordered 2 pizzas, 2 sides and a Pepsi max. We ordered this at 7.55pm and the app said it had been delivered at 8.46pm......... we're still sitting here with no pizzas though (how strage) I called twice and the person on the other end of the phone said it would be another 5 mins but was actually 13. And just fir good measure the food was cold! The bottlr of pepsi max was Warner. I called and was offered a pizza for collection WHAT AN ABSOLUTE JOKE. £40 for late, cold pizza!! It's a shame I can't give zero stars.
We have just ordered 2 pizzas, 2 sides and a Pepsi max. We ordered this at 7.55pm and the app said it had been delivered at 8.46pm......... we're still sitting here with no pizzas though (how strage) I called twice and the person on the other end of the phone said it would be another 5 mins but was actually 13. And just fir good measure the food was cold! The bottlr of pepsi max was Warner. I called and was offered a pizza for collection WHAT AN ABSOLUTE JOKE. £40 for late, cold pizza!! It's a shame I can't give zero stars.
Restaurantji Recommends
Papa John's is a special occasion place for me as it's one of the very few places that gives me a huge choice as I am vegan. Tonight I had lovely cauliflower wings and was looking forward to a garden party pizza, what I wasnt expecting was a pizza full of anchovies! I tried to complain but it was over 30 minutes since my delivery so wouldn't be entertained. So disappointed in you. Never again.
Outstanding the 3 times or so we have ordered as a treat. Consistent quality and speedy delivery. 20 minutes from order to door last time. Recommend!
Sorry to say its a no stars from my husband and I. These people have contempt for their customers - if it wasnt for their customers they wouldnt have a business.
I'd give it no stars if I could. The Walton-on-Thames Papa Johns should be shut down! They've robbed us of money and laughed in our faces. Lying on the phone and apparently their system has no traces of returns. Absolutely disgusting, they know no matter what people will still buy with them so they can get away with whatever behaviour they like. I will not be ordering from this company ever again. The list goes on about how terrible this company is, to wrong orders, very long waiting time and can never get through on the phone.
Dreadful. Needs shutting down.I was one of 10 people who in the space of 30 mins came in to ask why their pizza delivery was more than 2 hours late. They, like us, had been sitting at home stuck, at 9pm+, hungry, having ordered at 7pm or earlier, and couldn't get through to phones that weren't being answered (I rang a total of 20 times before giving up - 8 dialled through only to go unanswered).Bear in mind, having paid, and with a delivery in the system, it's not possible to then go get something else; you have to literally go down to the store to find out what is up — fighting among the scrum of disgruntled, hungry customers, and the delivery drivers who are being told to wait 30 mins or more for timed deliveries.This now being the second time there've been issues in just over a week; the last time, the same 2 hour delay - no pizza, only to find out my order had been cancelled, eating at 10pm, rather than 8, having ordered around 6.30pm. At least that time we were able to eventually get through by phone.At the store tonight, it was chaos; no pizzas being prepared, pages of undelivered pizzas and far too few people who knew what they were doing (it seemed only two were competent or spoke English).Besides that, it was honestly unsafe, for the staff and customers; 10+ workers in there, crammed in not wearing masks, another 10 customers crammed into a small box all trying to get an answer as to what the hell has gone wrong with this shop - and from 8.20pm to around 9.10pm it didn't change. I think I saw no more than 10 pizzas prepared during that time.It's just pure greed on the part of the management; they shouldn't be taking orders when they're clearly not able to deliver on them all, and they're not able to keep their staff or customers safe.If it wasn't for the privacy of the other customers, I'd have taken photos and sent them to the Council too — as others have said tonight in reviews, if they can't take the orders, they should turn the bookings offline; they continued to take pizza orders long after they were overwhelmed.It took 20 minutes just to get to talk to someone when we got there. 10 mins, they said. 20 later, them having agreed to make us pizzas for takeaway, it was then delivered to our house without us knowing, while we were standing there waiting, so we then had to race home — and then the order was wrong.Total joke of a takeaway - never seen anything like it. I wouldn't bother taking your chance; there are plenty of other, better managed places in Walton and you won't get a pizza sprayed with 10 different workers' spittle.