This was my first visit to Bella Italia, I was always slightly put off by the fact it was a chain restaurant.Visited with family on Saturday. Service was fantastic. The staff really looked after us and the food was lovely.My daughter had mozzarella sticks that came with a delicious relish/jam. I had asked the waiter about it and told him how much I liked it and he brought me over a tub to take home. So kind of him.There's was lots of choice on the menu, and a set menu that had loads of choice and was good value.I would definitely visit again.
Colin My talking therapy
I ordered a simple pasta that had no flavour. Either the pasta had not been drained properly or the pasta sauce was as thin as water. At no point did the server ask if the food was ok, even though I left most of the it.There was clearly a leak in the toilet as the floor was flooded.
Michelle P
I visited with my sister whilst shopping in the Metrocentre. I found the restaurant lacked atmosphere. The service wasn’t great and the pasta was terrible I ordered spaghetti carbonara and it was basically a bowl of dry spaghetti with a few bits of pancetta. There was no sauce at all. My sister ordered pizza which looked better but she said it was very dry. The service was poor. No check backs and they didn’t ask if everything was ok. Especially when seeing a full bowl of pasta left uneaten. I wouldn’t go back here again.
Abbie
Food was OK. Portion size shocked me. Ordered seafood risotto 15.99 and this is what came. This is before eating ANY. It was about 4 tablespoons of food. I complained before trying it as couldn't believe it was a full adult portion. Advised it was. My shock clearly surprised them as they offered to charge me less. My son's burger was also disappointingly small. And not cheap. We only ate here as Zizzi was closed. Zizzi offers MUCH better value and in much nicer surroundings so we won't be back to Bella. The food tasted OK. Nothing special at all. Honestly can't believe this was 16 quid! And pizzas nearly 15. If we hadn't been using a student discount I'd have left after reading menu.
Hendas852
Very Poor service one person did not eat! Ordered starter of bruschetta, the most tasteless bruschetta ever where was the garlic? Just plain tomatoes basically with red onion. Ordered Carbonara with out pancetta. We did ask if this was possible and were told yes. So we went ahead and ordered it. When it some it was the smallest bowl Of spaghetti ever! With no sauce at all it was very dry. Looked like was jay cream at bottom of the bowl. We asked for more sauce for it only to come with meat in? We said is this meat and was told yes! If you can’t do Carbonara without meat just say we did ask. No offer to take both meals away so I was eating while My partner decided what to have. By the time the waiter come back I was finished also portion sizes so small. No real apology and left service charge in yo boot safe to say we asked for it to be removed! Waiter couldn’t care less basically no manager apology. We didn’t want yo make a fuss so just left!
saitejaswi goud
Been to Bella for a dinner and it was a great experience with a very friendly staff Specially Sarah , had to say this the taste was so good that I would be going back for the food made by chef and the way it was presented was awesome.
jane tonks
Ordered a burger. When it arrived it was burnt, black and hard/crispy. For £16 I would expect a hand made style beef patty, this was more like a frozen pre processed burger. Sent it back and a second one was prepared. It arrived exactly the same as the first one, burnt and crispy. I was then informed by a manager that all their burgers are cooked "well done". Sent it back again and went to Five Guys for a proper burger.
Yasar Acar
Appalling customer service! Very rude staff, especially the manager. We visited there with 2 fun buggies and the stuff didn’t let us in. When we asked why they let a previous customer in with a fun buggy, the manager said they don’t want to discuss that with us in a very rude manner. I asked if it is discrimination then but they replied with the same sentence over and over again without giving a reason, and asked us to leave. We didn’t feel welcome there and also felt discriminated. Will never be going back there again!Kid-friendliness: Not kid friendly as they don’t accept Metrocentre’s own fun buggies in, I n a very rude manner
Patricia Myers
This Bella Italia never disappointed. Never had a bad meal here. Plus if you have a valid cinema ticket, you get a discount, if you select from the main menu.
Carole Wardropper
Not very good I had seafood pizza & felt it could of come from a box not that tasty.
It was alright. The staff were friendly but out of all of the tables I feel as if my group was placed at the dirtiest one with a spoon and napkin on the floor with cheese covering the table.Food arrived quickly but was mediocre. Starters were nice but varied in temperature. Mains arrived quickly after. Ordered a carbonara but it was not very nice with very little sauce and it was not hot.5/10
Duncan Phin
We visited on a Monday evening. The Restaurant was relatively quiet, only a small number of diners present. It took a while to be greet, maybe 2 minutes, just felt like a.long time. The table we were sat at needed cleaning and there were used napkins and cutlery beneath the table. Once service did get going it was efficient and the waiting staff.were helpful. The food was nice too.
Leah B
First time trying out bella italia. Food was okay but the service was great. Sarah made it a really pleasant experience!
Daisy S
One of our favourites, never misses. Great food and service always. Will be back very soon, great options for kids too.
232steffc
First time trying out Bella Italia. Waiting for someone to acknowledge your existence at the enterance can take quite a while, once in and sat down, it took about 20 minutes to get our drinks. I ordered a mojito which I then sent back as it tasted like a mojito out of a can from a supermarket, with no crushed mint or lime etc and the soda in it was flat. We then waited a little while for our food, the bolognese was pretty much just spaghetti, not a lot of bolognese and tasted very bland. My husband said his burger was “edible”. The staff were really nice but seem quite unhappy/sad. Overall there is no chance we’d go back
This was my first visit to Bella Italia, I was always slightly put off by the fact it was a chain restaurant.Visited with family on Saturday. Service was fantastic. The staff really looked after us and the food was lovely.My daughter had mozzarella sticks that came with a delicious relish/jam. I had asked the waiter about it and told him how much I liked it and he brought me over a tub to take home. So kind of him.There's was lots of choice on the menu, and a set menu that had loads of choice and was good value.I would definitely visit again.
I ordered a simple pasta that had no flavour. Either the pasta had not been drained properly or the pasta sauce was as thin as water. At no point did the server ask if the food was ok, even though I left most of the it.There was clearly a leak in the toilet as the floor was flooded.
I visited with my sister whilst shopping in the Metrocentre. I found the restaurant lacked atmosphere. The service wasn’t great and the pasta was terrible I ordered spaghetti carbonara and it was basically a bowl of dry spaghetti with a few bits of pancetta. There was no sauce at all. My sister ordered pizza which looked better but she said it was very dry. The service was poor. No check backs and they didn’t ask if everything was ok. Especially when seeing a full bowl of pasta left uneaten. I wouldn’t go back here again.
Food was OK. Portion size shocked me. Ordered seafood risotto 15.99 and this is what came. This is before eating ANY. It was about 4 tablespoons of food. I complained before trying it as couldn't believe it was a full adult portion. Advised it was. My shock clearly surprised them as they offered to charge me less. My son's burger was also disappointingly small. And not cheap. We only ate here as Zizzi was closed. Zizzi offers MUCH better value and in much nicer surroundings so we won't be back to Bella. The food tasted OK. Nothing special at all. Honestly can't believe this was 16 quid! And pizzas nearly 15. If we hadn't been using a student discount I'd have left after reading menu.
Very Poor service one person did not eat! Ordered starter of bruschetta, the most tasteless bruschetta ever where was the garlic? Just plain tomatoes basically with red onion. Ordered Carbonara with out pancetta. We did ask if this was possible and were told yes. So we went ahead and ordered it. When it some it was the smallest bowl Of spaghetti ever! With no sauce at all it was very dry. Looked like was jay cream at bottom of the bowl. We asked for more sauce for it only to come with meat in? We said is this meat and was told yes! If you can’t do Carbonara without meat just say we did ask. No offer to take both meals away so I was eating while My partner decided what to have. By the time the waiter come back I was finished also portion sizes so small. No real apology and left service charge in yo boot safe to say we asked for it to be removed! Waiter couldn’t care less basically no manager apology. We didn’t want yo make a fuss so just left!
Been to Bella for a dinner and it was a great experience with a very friendly staff Specially Sarah , had to say this the taste was so good that I would be going back for the food made by chef and the way it was presented was awesome.
Ordered a burger. When it arrived it was burnt, black and hard/crispy. For £16 I would expect a hand made style beef patty, this was more like a frozen pre processed burger. Sent it back and a second one was prepared. It arrived exactly the same as the first one, burnt and crispy. I was then informed by a manager that all their burgers are cooked "well done". Sent it back again and went to Five Guys for a proper burger.
Appalling customer service! Very rude staff, especially the manager. We visited there with 2 fun buggies and the stuff didn’t let us in. When we asked why they let a previous customer in with a fun buggy, the manager said they don’t want to discuss that with us in a very rude manner. I asked if it is discrimination then but they replied with the same sentence over and over again without giving a reason, and asked us to leave. We didn’t feel welcome there and also felt discriminated. Will never be going back there again!Kid-friendliness: Not kid friendly as they don’t accept Metrocentre’s own fun buggies in, I n a very rude manner
This Bella Italia never disappointed. Never had a bad meal here. Plus if you have a valid cinema ticket, you get a discount, if you select from the main menu.
Not very good I had seafood pizza & felt it could of come from a box not that tasty.
Restaurantji Recommends
It was alright. The staff were friendly but out of all of the tables I feel as if my group was placed at the dirtiest one with a spoon and napkin on the floor with cheese covering the table.Food arrived quickly but was mediocre. Starters were nice but varied in temperature. Mains arrived quickly after. Ordered a carbonara but it was not very nice with very little sauce and it was not hot.5/10
We visited on a Monday evening. The Restaurant was relatively quiet, only a small number of diners present. It took a while to be greet, maybe 2 minutes, just felt like a.long time. The table we were sat at needed cleaning and there were used napkins and cutlery beneath the table. Once service did get going it was efficient and the waiting staff.were helpful. The food was nice too.
First time trying out bella italia. Food was okay but the service was great. Sarah made it a really pleasant experience!
One of our favourites, never misses. Great food and service always. Will be back very soon, great options for kids too.
First time trying out Bella Italia. Waiting for someone to acknowledge your existence at the enterance can take quite a while, once in and sat down, it took about 20 minutes to get our drinks. I ordered a mojito which I then sent back as it tasted like a mojito out of a can from a supermarket, with no crushed mint or lime etc and the soda in it was flat. We then waited a little while for our food, the bolognese was pretty much just spaghetti, not a lot of bolognese and tasted very bland. My husband said his burger was “edible”. The staff were really nice but seem quite unhappy/sad. Overall there is no chance we’d go back