Absolutely disgusting behaviour from 3 members of staff, we ordered two specifically plain burgers, one plain no cheese and one plain with cheese. It took over 15 minutes for our food to be brought to us after witnessing the 2 members of staff laughing and arguing and passing our food back and forth to eachother, for it all to come completely wrong and laughing at us when we took it back to receive the correct items, chips were cold aswell, wouldn’t bother going back
Kyran
Individual that was on front counter in a berghaus jacket has absolutely no volume while shouting for orders not being dramatic but whispered my order number. Why put people on front counter that don’t have confidence with people, when they could be in kitchen. Absolutely ridiculous.
Luna Mc. (Dragon)
fries are bangin, 10/10
Kirsty Sykes
Forgetting ordersKid-friendliness: Annoying
765AndiSc
Not been to McDonalds for ages & can remember why. Very limited seating for such a busy place. Order via screen is good but large queues for service. Food arrived after 10 minutes wait, but was barely warm TBH. Didn’t have the inclination to fight my way through the crowd of people waiting for their food, so just ate it. Doubt I’ll be back soon.
Raisa Ahmed
I feel bad for the employees because most of the computers stopped working. However I stood and waited for 40 minutes after placing my order, and my food never arrived. There were no employees at the till so I didn't get the opportunity to even speak to them and tell them my order hasn't arrived. Ended up leaving without the food I paid for nothing
Jamie Patt
Waited 20 minutes after ordering on the app, supposed to be fast, they got my order mixed up with someone else while I’m on my dinner break from work waste of time, When asked if I would Any sauces I said yes, can I have a sour cream and chive for the inconvenience and she still said they were 50p absolute Joke Bring back the one that was next to Marks & Spencer
Simon Beckett
The new big cheesy is amazing it should be on the menu all the
Ben Nichols
Amazing restaurant in metro centre the staff are so nice and friendly and the food is so nice and cooked and lovely and I would recommend it to everyone who like Mac Donald’
Heather Proudlock
Not exactly sure it should be classed as fast! 10 minutes to get food.
Orders takes too long and yhey constantly mess up my
sophie
Despite being unpleasantly crowded in the Metrocentre on the evening of Thursday 24th of August, I was met with EXQUISITE service from the dashing young generation in the work force! A particular young chap which comes to mind was a youthful boy named (I believe his name was) Jeremy, a chap with a PERFECT etiquette and a bright future ahead of him. I was struggling to find a place to order, until Jeremy ushered me over to the tills, of which he was very polite and smiled a lot, which had lightened up what could've been a horrible day as my cat had sadly been hit by a car and did not survive :(. RIP Milo, you will be missed. Jeremy had also suggested I try the cheesy garlic bites, of which he claimed were dashing! Once I had recieved my receipt, it only took minutes before Jeremy had called me over to collect my order. The food was very delicious and I would highly recommend visiting this MacDonalds. 5 stars!!! Hooray!!!Vegetarian options: I am not a vegetarian, however the vegetarian options that MacDonalds provides look stunning!
Joe Stavers
Really bad took forever to make the chips were not salted and the drink was half way full.
Sheba Kurian
Came here during peak time on a weekend, the queue was pretty long but we only had to wait 5-10 mins which was pretty decent wait time considering the crowd.We tried the limited edition mc crispy chicken deluxe, the burger was spot on but the thing that put me off was the bacon bit , which didn’t taste good, so I removed it from the burger and it tasted delicious.Double BBQ quarter pounder with cheese was a generous sized burger and tasted pretty good.
Shirley M
Is this normal to go into a McDonald restaurant and have to listen to all of the bleeping alarms and sounds that were so loud… everyone was having to talk louder to order their food and when sitting the noise was the same no background music to soften it … I spoke to the manager who informed me they are the oven alarms and for when orders are ready !!.. he said has had to listen to this for 10 years and can block it out ? We’ll bully for him this is not the customer experience I wanted with my grandchildren ?
Absolutely disgusting behaviour from 3 members of staff, we ordered two specifically plain burgers, one plain no cheese and one plain with cheese. It took over 15 minutes for our food to be brought to us after witnessing the 2 members of staff laughing and arguing and passing our food back and forth to eachother, for it all to come completely wrong and laughing at us when we took it back to receive the correct items, chips were cold aswell, wouldn’t bother going back
Individual that was on front counter in a berghaus jacket has absolutely no volume while shouting for orders not being dramatic but whispered my order number. Why put people on front counter that don’t have confidence with people, when they could be in kitchen. Absolutely ridiculous.
fries are bangin, 10/10
Forgetting ordersKid-friendliness: Annoying
Not been to McDonalds for ages & can remember why. Very limited seating for such a busy place. Order via screen is good but large queues for service. Food arrived after 10 minutes wait, but was barely warm TBH. Didn’t have the inclination to fight my way through the crowd of people waiting for their food, so just ate it. Doubt I’ll be back soon.
I feel bad for the employees because most of the computers stopped working. However I stood and waited for 40 minutes after placing my order, and my food never arrived. There were no employees at the till so I didn't get the opportunity to even speak to them and tell them my order hasn't arrived. Ended up leaving without the food I paid for nothing
Waited 20 minutes after ordering on the app, supposed to be fast, they got my order mixed up with someone else while I’m on my dinner break from work waste of time, When asked if I would Any sauces I said yes, can I have a sour cream and chive for the inconvenience and she still said they were 50p absolute Joke Bring back the one that was next to Marks & Spencer
The new big cheesy is amazing it should be on the menu all the
Amazing restaurant in metro centre the staff are so nice and friendly and the food is so nice and cooked and lovely and I would recommend it to everyone who like Mac Donald’
Not exactly sure it should be classed as fast! 10 minutes to get food.
Restaurantji Recommends
Orders takes too long and yhey constantly mess up my
Despite being unpleasantly crowded in the Metrocentre on the evening of Thursday 24th of August, I was met with EXQUISITE service from the dashing young generation in the work force! A particular young chap which comes to mind was a youthful boy named (I believe his name was) Jeremy, a chap with a PERFECT etiquette and a bright future ahead of him. I was struggling to find a place to order, until Jeremy ushered me over to the tills, of which he was very polite and smiled a lot, which had lightened up what could've been a horrible day as my cat had sadly been hit by a car and did not survive :(. RIP Milo, you will be missed. Jeremy had also suggested I try the cheesy garlic bites, of which he claimed were dashing! Once I had recieved my receipt, it only took minutes before Jeremy had called me over to collect my order. The food was very delicious and I would highly recommend visiting this MacDonalds. 5 stars!!! Hooray!!!Vegetarian options: I am not a vegetarian, however the vegetarian options that MacDonalds provides look stunning!
Really bad took forever to make the chips were not salted and the drink was half way full.
Came here during peak time on a weekend, the queue was pretty long but we only had to wait 5-10 mins which was pretty decent wait time considering the crowd.We tried the limited edition mc crispy chicken deluxe, the burger was spot on but the thing that put me off was the bacon bit , which didn’t taste good, so I removed it from the burger and it tasted delicious.Double BBQ quarter pounder with cheese was a generous sized burger and tasted pretty good.
Is this normal to go into a McDonald restaurant and have to listen to all of the bleeping alarms and sounds that were so loud… everyone was having to talk louder to order their food and when sitting the noise was the same no background music to soften it … I spoke to the manager who informed me they are the oven alarms and for when orders are ready !!.. he said has had to listen to this for 10 years and can block it out ? We’ll bully for him this is not the customer experience I wanted with my grandchildren ?