Lovely staff. Can't be any more geordie than the manager.
Phil Sage
Great food as always BUT losing its way a little with self service and staff looking poorly dressed. Gone are the uniforms and being attended to, kind of, there's where you log on to order, crack on....the lady serving us was nice and helpful but I feel the Hut has lost its customer service and character. If they are charging a restaurant price then provide a restaurant service not over priced self service.
Kevin F
While the staff are fine and respectable So Far...The salad bar is to cry at I've never seen something look so bare.We started at collecting our 'clean bowls' which contained previous persons food so I thought 'Maybe it's added flavour' but majority of the salad bar bowls were in need of a good scrub.You are expected to wait outside to be seated which didn't bother us.While there must of been 10 seated groups (total of 14 people?) people/families it was extremely disheartening to see we need to go the self service to...Order all your food, drinks and desserts staff cannot take this order from your ctable... However, through the self service I am still extremely confused to why I'm "leaving a tip" to a self service machine.. thankfully, I found the 'skip this option ' hidden away. I had to eventually get staff to apply the discount code.Staff - 6Restaurant- 4Cleaning- 4Policy's- 0
Magfed J
Went to Pizza Hut outside Metrocentre for dinner with my partner and it was a lovely experience as always. Been a few times this year and it is honestly one of the most welcoming dine in experiences i have had, the staff are consistently polite and kind when arriving, throughout your stay and leaving. Honestly not been anywhere with staff so polite, welcoming and accommodating. The manager and a serving staff member Heidi stand out massively with their kindness and politeness during our visits. Cant commend these two anymore, a real credit to this Pizza Hut and the Hut franchise.
Jayden Schwark
Delicious food, went at lunchtime and had the Pizza Hut Buffet. It was delicious. Good service but a little slow, and nice and quiet for a half term weekend at 1:30pm. Good Job, Pizza Hut (MetroCentre)!Parking: Many parking areas around MetroCentre.Kid-friendliness: Cheaper kids options on the menu for meals and the lunch buffet.Wheelchair accessibility: Staffed and good wheelchair access as a Pizza Hut and a Shopping Centre.
Michelle friend
The tomato sauce on the pizza didnt taste good, also the dough was not cooked well enough.Dietary restrictions: Was able to switch to vegan cheese easily but at a charge.
Ollie and Rowan
The pizza was very nice it was hot and fresh the drinks were nice and the waiters were very attentive, the salad bar had alot of options, But the only issue was the sanitary the seats were sticky and full of crumbs evan though we were the first peaple in that pizza hut that day, overall it was a good experiance.Kid-friendliness: Very kid friendly lots of cool superhero pictures on the wall
markmV8823OC
Booked a table for twelve on the 14th/10/23 for my daughter’s birthday party . The staff were exceptionally good. A big shout out to the manager Emma who welcomed us and set an amazing tone for the start of the party?. Emma and the staff went out of way to ensure the children had an enjoyable time. It was an exceptional experience for the kids and we are also grateful to the staff member (sorry did not get their name but they had piercings on their face) who constantly checked on the kids ensuring all was going well for them even taking pictures. Pizza Hut, thank you!!
Jo F
Many years since I last visited a pizza hut but at the request of her 9 year old and her friend we visited the metro centre branch.There is a new way of ordering which is done in the form of via an app or at a kiosk. Staff explained they are on hand to help if needed.Both kids got the buffet option which included refillable soft drinks, all you can eat salad bar and pizza / pasta buffet.I ordered the refillable drink, all you can eat salad bar and a vegetable flatbread.Drinks were fine, salad bar all appeared fresh, well stocked and what you would expect.Girls seemed to enjoy the pizza and pasta, there was a good choice of pizzas and 2 different pastas.The stand out was the flatbread, I didn't have high expectations but it was very very nice, crisp, fresh, and tasty. Balsamic dressing and fresh rocket. We often visit pizza express and I pick the Leggera....I prefer the flatbread from pizza hut and the cost is less.For 3, 2 children, 1 adult for all you can eat salad, all you can drink soft drinks and pizza it cost less than £30!The restaurant itself started to get busy around 1215 with a queue outside. And the toilets could do with a refurb but the food was great.If you haven't visited recently I recommend you give them a try.Kid-friendliness: Buffet is ideal for kids to be able to make their own selection.
Liz Woodcock
Not what it used to be still very tasty though. Ice cream factory isn't worth the extra money sorry used to have alsorts of sweets to add to the icecream now just a selection of sprinkles and sauces. Still good value for money.
I enjoyed the food but didn't like the fact that pizza hut has now gone
Steve Robertson
Staff really pleasant and helpful. Menu, it is what is. Really noisy but I guess that's the type of place it is.
Karl Potts
Really poor service… staff were great but no longer allowed to order directly. Lost all customer interaction and friendly service.
Carole Moffat
Food was nice but nothing special. Was Luke warm n salad bar desperately needed re stocking. Did a deal for £50 was poor for the price
colin mcbride
First time visit to this branch, excellent customer service, food was delicious and great value. We opted for the light lunch flatbread.Vegetarian options: Vegetarian flatbread was delicious and great value for money.
Lovely staff. Can't be any more geordie than the manager.
Great food as always BUT losing its way a little with self service and staff looking poorly dressed. Gone are the uniforms and being attended to, kind of, there's where you log on to order, crack on....the lady serving us was nice and helpful but I feel the Hut has lost its customer service and character. If they are charging a restaurant price then provide a restaurant service not over priced self service.
While the staff are fine and respectable So Far...The salad bar is to cry at I've never seen something look so bare.We started at collecting our 'clean bowls' which contained previous persons food so I thought 'Maybe it's added flavour' but majority of the salad bar bowls were in need of a good scrub.You are expected to wait outside to be seated which didn't bother us.While there must of been 10 seated groups (total of 14 people?) people/families it was extremely disheartening to see we need to go the self service to...Order all your food, drinks and desserts staff cannot take this order from your ctable... However, through the self service I am still extremely confused to why I'm "leaving a tip" to a self service machine.. thankfully, I found the 'skip this option ' hidden away. I had to eventually get staff to apply the discount code.Staff - 6Restaurant- 4Cleaning- 4Policy's- 0
Went to Pizza Hut outside Metrocentre for dinner with my partner and it was a lovely experience as always. Been a few times this year and it is honestly one of the most welcoming dine in experiences i have had, the staff are consistently polite and kind when arriving, throughout your stay and leaving. Honestly not been anywhere with staff so polite, welcoming and accommodating. The manager and a serving staff member Heidi stand out massively with their kindness and politeness during our visits. Cant commend these two anymore, a real credit to this Pizza Hut and the Hut franchise.
Delicious food, went at lunchtime and had the Pizza Hut Buffet. It was delicious. Good service but a little slow, and nice and quiet for a half term weekend at 1:30pm. Good Job, Pizza Hut (MetroCentre)!Parking: Many parking areas around MetroCentre.Kid-friendliness: Cheaper kids options on the menu for meals and the lunch buffet.Wheelchair accessibility: Staffed and good wheelchair access as a Pizza Hut and a Shopping Centre.
The tomato sauce on the pizza didnt taste good, also the dough was not cooked well enough.Dietary restrictions: Was able to switch to vegan cheese easily but at a charge.
The pizza was very nice it was hot and fresh the drinks were nice and the waiters were very attentive, the salad bar had alot of options, But the only issue was the sanitary the seats were sticky and full of crumbs evan though we were the first peaple in that pizza hut that day, overall it was a good experiance.Kid-friendliness: Very kid friendly lots of cool superhero pictures on the wall
Booked a table for twelve on the 14th/10/23 for my daughter’s birthday party . The staff were exceptionally good. A big shout out to the manager Emma who welcomed us and set an amazing tone for the start of the party?. Emma and the staff went out of way to ensure the children had an enjoyable time. It was an exceptional experience for the kids and we are also grateful to the staff member (sorry did not get their name but they had piercings on their face) who constantly checked on the kids ensuring all was going well for them even taking pictures. Pizza Hut, thank you!!
Many years since I last visited a pizza hut but at the request of her 9 year old and her friend we visited the metro centre branch.There is a new way of ordering which is done in the form of via an app or at a kiosk. Staff explained they are on hand to help if needed.Both kids got the buffet option which included refillable soft drinks, all you can eat salad bar and pizza / pasta buffet.I ordered the refillable drink, all you can eat salad bar and a vegetable flatbread.Drinks were fine, salad bar all appeared fresh, well stocked and what you would expect.Girls seemed to enjoy the pizza and pasta, there was a good choice of pizzas and 2 different pastas.The stand out was the flatbread, I didn't have high expectations but it was very very nice, crisp, fresh, and tasty. Balsamic dressing and fresh rocket. We often visit pizza express and I pick the Leggera....I prefer the flatbread from pizza hut and the cost is less.For 3, 2 children, 1 adult for all you can eat salad, all you can drink soft drinks and pizza it cost less than £30!The restaurant itself started to get busy around 1215 with a queue outside. And the toilets could do with a refurb but the food was great.If you haven't visited recently I recommend you give them a try.Kid-friendliness: Buffet is ideal for kids to be able to make their own selection.
Not what it used to be still very tasty though. Ice cream factory isn't worth the extra money sorry used to have alsorts of sweets to add to the icecream now just a selection of sprinkles and sauces. Still good value for money.
Restaurantji Recommends
I enjoyed the food but didn't like the fact that pizza hut has now gone
Staff really pleasant and helpful. Menu, it is what is. Really noisy but I guess that's the type of place it is.
Really poor service… staff were great but no longer allowed to order directly. Lost all customer interaction and friendly service.
Food was nice but nothing special. Was Luke warm n salad bar desperately needed re stocking. Did a deal for £50 was poor for the price
First time visit to this branch, excellent customer service, food was delicious and great value. We opted for the light lunch flatbread.Vegetarian options: Vegetarian flatbread was delicious and great value for money.