Ordered fish and chips for main and chocolate fudge cake for dessert. I was happy with the fish and chips and the tartar sauce was really lovely. Unfortunately the dessert was quite subpar despite its lovely presentation, it was very dry and had a weird taste not like chocolate fudge. My partner also had the sticky toffee pudding and it was the same, very dry, off tasting and clearly microwaved. I would probably steer clear of the desserts if I visited again, however the triple cooked chips were divine. I’d be interested in trying the Parmo next time. Atmosphere was lovely, such a big plot of land, plenty seats outside and in, staff were lovely and place was nice and clean inside and out.
Denise Rodriguez
I have been coming into the green giro the last year, it is in fact our local and my partner (and some of his family) come in very regularly up until recently it has always been fine , however over the last 4 months it has started to slide. This is probably due to the fact that managerial staff keep disappearing and the bar staff and waiting staff just seem to do their own thing!!!! The young staff seem to be more in charge than the managerial staff.The staff should all be wearing the same clothing g when in fact they are not and should have long sleeves so they do not burn themselves on hot food, but they should NOt be wearing hoodies and look like they have just come in from the cold, they should not be disparaging g about other staff in the full view of customers (present or past) they are there to represent the pub itself and should do so.However, they are clearly NOT being trained in the correct way, some of them do not know how to open a Prosecco bottle not a wine with a cork in it.The tables are constantly sticky (not the fault of young staff) simply because they are being given the wrong tools and the inadequate trainiing, customers should be advised by staff that children should be seated when they are delivering hot food and the staff should be given carriers for the dirty glasses and NOT be carrying them in a way that is against Health and Safety.During Mothers Day it was chaotic and there was only 1 senior staff on I had to go and seek that last out and inform her one toilet was locked as it was out of order and another had been blocked so I advised her to open the disabled toilets which was locked. All these issues can be sorted and the staff trained correctly by having a GOOD Manager in place so PLEASE employ someone who has had all the relevant experience and not simply the least expensive route.You are asking these young people to do a difficult job at least TRAIN them for the situation and stop letting them gossip and shirk when the opportunity arises
Jason Nicholl
Nice place plenty of free parking, well stocked bar and the staff are polite and professional but sometimes lack motivation and would rather flim flam about in little groups than serve customers. The bar is dog friendly if you like dogs but not as clicky as the customers I wouldn't drink in there, the lounge is much more sophisticated plenty of tables and places to sit. Now the bit I don't understand, they fitted loads of screens in the lounge area and have a drinks promotion on when football is shown on TV however if you're sitting in the lounge you have to order your drinks in the bar.... ? Strangest rule ever. There is a large outdoor area with plenty of tables and chairs but if the sun's out be quick as it's very popular. I can't comment on the food but it looks nice but a bit pricey. Overall I would recommend this place but could be so much better.
Beverley Graham
Absolute disgrace of an establishment, Incompetent staff that made a complete balls up of a party booking of 20 people. Manager unable to resolve and an area manager that has no customer relation skills whatsoever, totally lacks in empathy and hides behind lower tier management, avoiding speaking to me in person.We have been frequent visitors for many years, in fact way back since it was Dixielanders.Our issue could have been very easily resolved today but management chose not to, bearing in mind it was their error in the first instance.Needless to say our ongoing custom has now ended and also that of family and friends, in fact The Green has lost the custom of around 40 people today.Looking at reviews on Trip Advisor there are many more that also wouldn't return. This place is clearly on a slippery slope and going to the dogs and it will continue to do so with the lack of customer service skills of the current middle management.Thinking about going here?I strongly recommend you give it a miss!Show less
Amber Willis
First time at this pub and certainly the last. It has large areas that have no atmosphere the customer service is poor the pub not well managed at all much better places to go in this
darrengB5638JX
Absolute disgrace of an establishment, Incompetent staff that made a complete balls up of a party booking of 20 people. Manager unable to resolve and an area manager that has no customer relation skills whatsoever, totally lacks in empathy and hides behind lower tier management, avoiding speaking to me in person. We have been frequent visitors for many years, in fact way back since it was Dixielanders. Our issue could have been very easily resolved today but management chose not to, bearing in mind it was their error in the first instance. Needless to say our ongoing custom has now ended and also that of family and friends, in fact The Green has lost the custom of around 40 people today. Looking at reviews there are many more that also wouldn't return. This place is clearly on a slippery slope and going to the dogs and it will continue to do so with the lack of customer service skills of the current middle management. Thinking about going here? Give it a miss!
mukhasben
Breaking up for Christmas we decided to go the the Green for a drink as it was a central place for a lot of the staff to meet. The Green is a big smart restaurant/ bar and staff were good, prices were okay and it was nice and relaxing.
claire Ford
Visit for Sunday lunch 3pm ish booked in the restaurant was a few minutes late due to traffic through the Tyne tunnel.Waited 6 minutes to be seated x 2of us.( 3 members of staff passed us still saying nothing to us.).Bad start .Finally got seated in the corner table number 23.Took a while to order ( a party of 12which was 5 children in the group but onto ice creams etc).Ordered 22 minutes later after asking staff to take our order.A man Came across 1 starter 2 drinks 2 main courses without black pudding on the pork Sunday dinner and daughter asked for a breast of chicken on her Sunday roast which she got!.My dinner came 28 minutes after the starter.It came with turned out to be the manager of the green.Guess what it came with black pudding and asked to take it off which he did with his bare hands !!!.I was so shocked I couldn't, get my words out .Finally I did and said that was so rude and bad to do that with his hands touching my carrots and cracking as he removed the black pudding!.He replied as he seen the shock on face my plate I will replate only your meal to my reply no!.Cold hard vegetables, soft pork cracking, mash potato under the pile of green cabbage etc.Ask where the roast pototo was to his reply Sold out none left !!!.Your joking and said takes 2 hours to cook potatoes .Offered more veg or piggy in the blankets asked for PIGS in blankets came out several minutes later on a small greasy side plate and 6 of them .Cold uncooked sausages and raw bacon wrapped around them ( didn't.t touch them as didn,t want to be I'll for Xmas week).No body came to asked if the food was ok .( Half way through it)Ate meat and Yorkshire pudding and some green vegetables and left the rest as did my daughter.Asked for the bill and came to the table.We got up and walked over to the bar to pay and only happy to pay for 2 drinks ,1 starter and my daughter's chicken dinner.and not for my pork dinner .By this time 1 young lady chief and 1 man young chief came out of the kitchen the male at the end of the bar laying across it and lady standing next to the coffee machine touching and playing with her hair.2 server's young girls standing around them Listering to what I was saying .Told manager he needed a recap on customer service and a refresher health and hygiene course.He laughed in my face as did the other staff.Willing to pay to his reply I can,t possible ask you to pay anything .Asked for head office numbers and he wrote his name on my receipt and out of roast pototo,s.Time starter was ordered 3.22pm.And 20 minutes later our Sunday roast came out at 3.50pm.Walked away and could hear him talking about me to the 2 chiefs ( why couldn't,t they try to cook more roast potatoes as Sunday lunches served till 6pm on a Sunday)( standing in the bar area doing nothing) and 2 server's .I will never return again.Shocking service very slow and last interest in customer service.( No please or thank you no smile happy faces either )Phoned head office today Monday to pass on my comments not expecting a reply from the greens area manager.???
Chrissie W
We haven’t been for a few months and we’re delighted with the quality of the food and presentation, the price point was just right . All the staff were extremely friendly we had a great visit
Popped in for Sunday lunch. Quickly seated by the friendly staff to a table for two. We were offered 3 menus - regular / Sunday lunch / festive special. We were advised that the chef recommended the turkey on the festive menu. We both ordered the Turkey dinner. The description said it came with buttery mash, roast potatoes, cranberry stuffing, pigs in blankets, pancetta cooked sprouts. vegetables and gravy. The food was NOT good at all. There was no seasoning on anything. The Turkey was dry and looked like a roasting joint you would buy at a supermarket. The gravy was watery and lacking in any flavour. The stuffing had no flavour of cranberry. The carrots were hard and terribly undercooked. The sprouts were undercooked and had not been cooked with pancetta - there were some pancetta pieces thrown over the top to make it look like they had. The mash was flavourless and had no ‘buttery’ taste. The roast potato’s were very crisp but again lacked any seasoning or flavour. The green veg was ok but needed seasoning. The worst thing on the plate was the pigs in blankets which looked terribly undercooked. The bacon fat was still white and looked raw. I was so disappointed. The staff were very friendly and offered to ask for the undercooked food to be replaced but unfortunately when it came back it was much the same and we didn’t want have to ask for it to be replaced again. 2 meals and 2 soft drinks came to £38. We both left most of the food and we weren’t offered any discounts. Won’t be rushing back any time soon
Padraig siddons
Booked to come for a Sunday dinner here. Ordered the chicken breast but chicken thigh arrived. Complained to the servers but were little help. Tried to telephone later with no answer. Then emailed them complaining but again didn’t reply. Wouldn’t go again as wasn’t cheap either for chicken thigh.
Val Steele
First visit for many years. Food was a great improvement on our last visit. Portion size good, quality of food good at a reasonable price. Atmosphere was a bit dead but it was a Monday evening.
Martin Archer
Nice little bar in a decent spot with nothing around. Good beer pool table and a good vibe
sparkyp2022
The place is perfect the staff is amazing unfortunately the person who drinks behind the bar and serves costumers pissed and telling everyone that he’s manager then he’s not he’s a trainee manager this person has no idea on how this bar works he can’t even change a keg the rest of the staff know more then he will ever know get him out before you lose your staff because that’s the way it’s heading plus he talks to the staff like crap
Excellent food and friendly staff.
Ordered fish and chips for main and chocolate fudge cake for dessert. I was happy with the fish and chips and the tartar sauce was really lovely. Unfortunately the dessert was quite subpar despite its lovely presentation, it was very dry and had a weird taste not like chocolate fudge. My partner also had the sticky toffee pudding and it was the same, very dry, off tasting and clearly microwaved. I would probably steer clear of the desserts if I visited again, however the triple cooked chips were divine. I’d be interested in trying the Parmo next time. Atmosphere was lovely, such a big plot of land, plenty seats outside and in, staff were lovely and place was nice and clean inside and out.
I have been coming into the green giro the last year, it is in fact our local and my partner (and some of his family) come in very regularly up until recently it has always been fine , however over the last 4 months it has started to slide. This is probably due to the fact that managerial staff keep disappearing and the bar staff and waiting staff just seem to do their own thing!!!! The young staff seem to be more in charge than the managerial staff.The staff should all be wearing the same clothing g when in fact they are not and should have long sleeves so they do not burn themselves on hot food, but they should NOt be wearing hoodies and look like they have just come in from the cold, they should not be disparaging g about other staff in the full view of customers (present or past) they are there to represent the pub itself and should do so.However, they are clearly NOT being trained in the correct way, some of them do not know how to open a Prosecco bottle not a wine with a cork in it.The tables are constantly sticky (not the fault of young staff) simply because they are being given the wrong tools and the inadequate trainiing, customers should be advised by staff that children should be seated when they are delivering hot food and the staff should be given carriers for the dirty glasses and NOT be carrying them in a way that is against Health and Safety.During Mothers Day it was chaotic and there was only 1 senior staff on I had to go and seek that last out and inform her one toilet was locked as it was out of order and another had been blocked so I advised her to open the disabled toilets which was locked. All these issues can be sorted and the staff trained correctly by having a GOOD Manager in place so PLEASE employ someone who has had all the relevant experience and not simply the least expensive route.You are asking these young people to do a difficult job at least TRAIN them for the situation and stop letting them gossip and shirk when the opportunity arises
Nice place plenty of free parking, well stocked bar and the staff are polite and professional but sometimes lack motivation and would rather flim flam about in little groups than serve customers. The bar is dog friendly if you like dogs but not as clicky as the customers I wouldn't drink in there, the lounge is much more sophisticated plenty of tables and places to sit. Now the bit I don't understand, they fitted loads of screens in the lounge area and have a drinks promotion on when football is shown on TV however if you're sitting in the lounge you have to order your drinks in the bar.... ? Strangest rule ever. There is a large outdoor area with plenty of tables and chairs but if the sun's out be quick as it's very popular. I can't comment on the food but it looks nice but a bit pricey. Overall I would recommend this place but could be so much better.
Absolute disgrace of an establishment, Incompetent staff that made a complete balls up of a party booking of 20 people. Manager unable to resolve and an area manager that has no customer relation skills whatsoever, totally lacks in empathy and hides behind lower tier management, avoiding speaking to me in person.We have been frequent visitors for many years, in fact way back since it was Dixielanders.Our issue could have been very easily resolved today but management chose not to, bearing in mind it was their error in the first instance.Needless to say our ongoing custom has now ended and also that of family and friends, in fact The Green has lost the custom of around 40 people today.Looking at reviews on Trip Advisor there are many more that also wouldn't return. This place is clearly on a slippery slope and going to the dogs and it will continue to do so with the lack of customer service skills of the current middle management.Thinking about going here?I strongly recommend you give it a miss!Show less
First time at this pub and certainly the last. It has large areas that have no atmosphere the customer service is poor the pub not well managed at all much better places to go in this
Absolute disgrace of an establishment, Incompetent staff that made a complete balls up of a party booking of 20 people. Manager unable to resolve and an area manager that has no customer relation skills whatsoever, totally lacks in empathy and hides behind lower tier management, avoiding speaking to me in person. We have been frequent visitors for many years, in fact way back since it was Dixielanders. Our issue could have been very easily resolved today but management chose not to, bearing in mind it was their error in the first instance. Needless to say our ongoing custom has now ended and also that of family and friends, in fact The Green has lost the custom of around 40 people today. Looking at reviews there are many more that also wouldn't return. This place is clearly on a slippery slope and going to the dogs and it will continue to do so with the lack of customer service skills of the current middle management. Thinking about going here? Give it a miss!
Breaking up for Christmas we decided to go the the Green for a drink as it was a central place for a lot of the staff to meet. The Green is a big smart restaurant/ bar and staff were good, prices were okay and it was nice and relaxing.
Visit for Sunday lunch 3pm ish booked in the restaurant was a few minutes late due to traffic through the Tyne tunnel.Waited 6 minutes to be seated x 2of us.( 3 members of staff passed us still saying nothing to us.).Bad start .Finally got seated in the corner table number 23.Took a while to order ( a party of 12which was 5 children in the group but onto ice creams etc).Ordered 22 minutes later after asking staff to take our order.A man Came across 1 starter 2 drinks 2 main courses without black pudding on the pork Sunday dinner and daughter asked for a breast of chicken on her Sunday roast which she got!.My dinner came 28 minutes after the starter.It came with turned out to be the manager of the green.Guess what it came with black pudding and asked to take it off which he did with his bare hands !!!.I was so shocked I couldn't, get my words out .Finally I did and said that was so rude and bad to do that with his hands touching my carrots and cracking as he removed the black pudding!.He replied as he seen the shock on face my plate I will replate only your meal to my reply no!.Cold hard vegetables, soft pork cracking, mash potato under the pile of green cabbage etc.Ask where the roast pototo was to his reply Sold out none left !!!.Your joking and said takes 2 hours to cook potatoes .Offered more veg or piggy in the blankets asked for PIGS in blankets came out several minutes later on a small greasy side plate and 6 of them .Cold uncooked sausages and raw bacon wrapped around them ( didn't.t touch them as didn,t want to be I'll for Xmas week).No body came to asked if the food was ok .( Half way through it)Ate meat and Yorkshire pudding and some green vegetables and left the rest as did my daughter.Asked for the bill and came to the table.We got up and walked over to the bar to pay and only happy to pay for 2 drinks ,1 starter and my daughter's chicken dinner.and not for my pork dinner .By this time 1 young lady chief and 1 man young chief came out of the kitchen the male at the end of the bar laying across it and lady standing next to the coffee machine touching and playing with her hair.2 server's young girls standing around them Listering to what I was saying .Told manager he needed a recap on customer service and a refresher health and hygiene course.He laughed in my face as did the other staff.Willing to pay to his reply I can,t possible ask you to pay anything .Asked for head office numbers and he wrote his name on my receipt and out of roast pototo,s.Time starter was ordered 3.22pm.And 20 minutes later our Sunday roast came out at 3.50pm.Walked away and could hear him talking about me to the 2 chiefs ( why couldn't,t they try to cook more roast potatoes as Sunday lunches served till 6pm on a Sunday)( standing in the bar area doing nothing) and 2 server's .I will never return again.Shocking service very slow and last interest in customer service.( No please or thank you no smile happy faces either )Phoned head office today Monday to pass on my comments not expecting a reply from the greens area manager.???
We haven’t been for a few months and we’re delighted with the quality of the food and presentation, the price point was just right . All the staff were extremely friendly we had a great visit
Restaurantji Recommends
Popped in for Sunday lunch. Quickly seated by the friendly staff to a table for two. We were offered 3 menus - regular / Sunday lunch / festive special. We were advised that the chef recommended the turkey on the festive menu. We both ordered the Turkey dinner. The description said it came with buttery mash, roast potatoes, cranberry stuffing, pigs in blankets, pancetta cooked sprouts. vegetables and gravy. The food was NOT good at all. There was no seasoning on anything. The Turkey was dry and looked like a roasting joint you would buy at a supermarket. The gravy was watery and lacking in any flavour. The stuffing had no flavour of cranberry. The carrots were hard and terribly undercooked. The sprouts were undercooked and had not been cooked with pancetta - there were some pancetta pieces thrown over the top to make it look like they had. The mash was flavourless and had no ‘buttery’ taste. The roast potato’s were very crisp but again lacked any seasoning or flavour. The green veg was ok but needed seasoning. The worst thing on the plate was the pigs in blankets which looked terribly undercooked. The bacon fat was still white and looked raw. I was so disappointed. The staff were very friendly and offered to ask for the undercooked food to be replaced but unfortunately when it came back it was much the same and we didn’t want have to ask for it to be replaced again. 2 meals and 2 soft drinks came to £38. We both left most of the food and we weren’t offered any discounts. Won’t be rushing back any time soon
Booked to come for a Sunday dinner here. Ordered the chicken breast but chicken thigh arrived. Complained to the servers but were little help. Tried to telephone later with no answer. Then emailed them complaining but again didn’t reply. Wouldn’t go again as wasn’t cheap either for chicken thigh.
First visit for many years. Food was a great improvement on our last visit. Portion size good, quality of food good at a reasonable price. Atmosphere was a bit dead but it was a Monday evening.
Nice little bar in a decent spot with nothing around. Good beer pool table and a good vibe
The place is perfect the staff is amazing unfortunately the person who drinks behind the bar and serves costumers pissed and telling everyone that he’s manager then he’s not he’s a trainee manager this person has no idea on how this bar works he can’t even change a keg the rest of the staff know more then he will ever know get him out before you lose your staff because that’s the way it’s heading plus he talks to the staff like crap