Service for coffees is fairly decent. They clearly don't have enough staff though, as there are very often, empty cups lying around. I don't blame the staff here, I'm guessing this is usually the case with these chains. Quite often tables (if there are ever any spare) are full of trays with empties.They've recently brought in signs which ensure if you are there more than an hour you are to buy another drink.The place is often FULL of students. I've popped my head in and walked away often because students are taking up all the tables with laptops etc.Disappointing.I will stress though that the manner of the staff is very good.
Anthony G
Nice coffee, nice atmosphere, nice staff.
Alan
Colleague said she would bring my food, but she forgot. She was most
Rayan Alkadi
Love their coffee beans. Best Italian coffee. Relaxing atmosphere and lovely staff.
aventador2017
I attended the Cafe Nero on Acorn Road on 22nd September 2023, the service was ok but something that needed to be heated up took quite a while. The table we sat on was wonky and it caused our drinks to spill a little bit, they could easily have fallen over completely, why do these places have tables like this, it spoils the experience of dining, we have to hold one side of the table down in order to eat our food and drink our drinks. I received an email asking how my experience was but when I click to reply it says 'something went wrong' and so wont let me leave a review. I would like to see a response from Cafe Nero.
dada rahimi
Asked for a small cappuccino single shot I was told by staff that they don’t do them anymore. Strange as I bought one from them yesterday and there was a pile of small cups behind her.Cappuccino was made without any love, tasted like black coffee with a dash of milk. headache inducing.Would recommend Local just a little further down the road, Artisan style coffee with a smile and no attitude.
Doddzi ̄
Inept staff who consistently prove themselves incapable of following simple instructions. Not once have I received an order from here without there being some sort of mistake or missing item. If you order an iced coffee, they'll send you a hot one. If you order a tomato and mozzarella panini, they'll send you tuna. I'd recommend going here in person rather than ordering online.
Reema Varghese
The almond croissant was amazing and delightful!!
SMC “TheOutsider55”
The issue with Caffè Nero, Jesmond, is that it's really run down and rather dirty. The tables are often left uncleared, the loos are pretty grotty and the place generally needs a good deep clean - and a bit of updating too. Of course, it's a popular place situated as it is in the heart of a popular area and it attracts local residents and plenty of students alike, so they probably make a fair profit - but it would be good if some of that were to be re-invested. The staff are pretty good on the whole although there seems to be a steady turnaround. The coffee can be variable but usually OK. The food options are often limited or out of stock. There are tables inside and out, but it can get crowded and there are always a good number of customers who hog tables with laptops etc and stay put for the duration. Just make a start with clearing tables and giving the place a clean, that would go a long way ...
Two years ago it was amazing but the manager left and it has really gone downhill. Really filthy, painfully slow service and written signs telling you to leave unless you buy one coffee every hour. Last Saturday they ran out of ice on hottest weekend of the year, and still hadn’t sorted it by the next day, pitiful!
Elizabeth Charles
Nice variety of seating inside and a large patio outside, great for people watching on the corner of Osborne Road and Acorn Road. Popular with students during term time.
Sam Rich
Two years ago it was amazing but the manager left and it has really gone downhill. Really filthy, painfully slow service and written signs telling you to leave unless you buy one coffee every hour. Last Saturday they ran out of ice on hottest weekend of the year, and still hadn’t sorted it by the next day, pitiful!
Sue C
The issue with Caffè Nero, Jesmond, is that it's really run down and rather dirty. The tables are often left uncleared, the loos are pretty grotty and the place generally needs a good deep clean - and a bit of updating too. Of course, it's a popular place situated as it is in the heart of a popular area and it attracts local residents and plenty of students alike, so they probably make a fair profit - but it would be good if some of that were to be re-invested. The staff are pretty good on the whole although there seems to be a steady turnaround. The coffee can be variable but usually OK. The food options are often limited or out of stock. There are tables inside and out, but it can get crowded and there are always a good number of customers who hog tables with laptops etc and stay put for the duration. Just make a start with clearing tables and giving the place a clean, that would go a long way ...
Liam Fisher
Place is filthy - too busy and not enough staff to keep things clean. Only come here because of the Three rewards.
Lunch time sandwich and a
Service for coffees is fairly decent. They clearly don't have enough staff though, as there are very often, empty cups lying around. I don't blame the staff here, I'm guessing this is usually the case with these chains. Quite often tables (if there are ever any spare) are full of trays with empties.They've recently brought in signs which ensure if you are there more than an hour you are to buy another drink.The place is often FULL of students. I've popped my head in and walked away often because students are taking up all the tables with laptops etc.Disappointing.I will stress though that the manner of the staff is very good.
Nice coffee, nice atmosphere, nice staff.
Colleague said she would bring my food, but she forgot. She was most
Love their coffee beans. Best Italian coffee. Relaxing atmosphere and lovely staff.
I attended the Cafe Nero on Acorn Road on 22nd September 2023, the service was ok but something that needed to be heated up took quite a while. The table we sat on was wonky and it caused our drinks to spill a little bit, they could easily have fallen over completely, why do these places have tables like this, it spoils the experience of dining, we have to hold one side of the table down in order to eat our food and drink our drinks. I received an email asking how my experience was but when I click to reply it says 'something went wrong' and so wont let me leave a review. I would like to see a response from Cafe Nero.
Asked for a small cappuccino single shot I was told by staff that they don’t do them anymore. Strange as I bought one from them yesterday and there was a pile of small cups behind her.Cappuccino was made without any love, tasted like black coffee with a dash of milk. headache inducing.Would recommend Local just a little further down the road, Artisan style coffee with a smile and no attitude.
Inept staff who consistently prove themselves incapable of following simple instructions. Not once have I received an order from here without there being some sort of mistake or missing item. If you order an iced coffee, they'll send you a hot one. If you order a tomato and mozzarella panini, they'll send you tuna. I'd recommend going here in person rather than ordering online.
The almond croissant was amazing and delightful!!
The issue with Caffè Nero, Jesmond, is that it's really run down and rather dirty. The tables are often left uncleared, the loos are pretty grotty and the place generally needs a good deep clean - and a bit of updating too. Of course, it's a popular place situated as it is in the heart of a popular area and it attracts local residents and plenty of students alike, so they probably make a fair profit - but it would be good if some of that were to be re-invested. The staff are pretty good on the whole although there seems to be a steady turnaround. The coffee can be variable but usually OK. The food options are often limited or out of stock. There are tables inside and out, but it can get crowded and there are always a good number of customers who hog tables with laptops etc and stay put for the duration. Just make a start with clearing tables and giving the place a clean, that would go a long way ...
Restaurantji Recommends
Two years ago it was amazing but the manager left and it has really gone downhill. Really filthy, painfully slow service and written signs telling you to leave unless you buy one coffee every hour. Last Saturday they ran out of ice on hottest weekend of the year, and still hadn’t sorted it by the next day, pitiful!
Nice variety of seating inside and a large patio outside, great for people watching on the corner of Osborne Road and Acorn Road. Popular with students during term time.
Two years ago it was amazing but the manager left and it has really gone downhill. Really filthy, painfully slow service and written signs telling you to leave unless you buy one coffee every hour. Last Saturday they ran out of ice on hottest weekend of the year, and still hadn’t sorted it by the next day, pitiful!
The issue with Caffè Nero, Jesmond, is that it's really run down and rather dirty. The tables are often left uncleared, the loos are pretty grotty and the place generally needs a good deep clean - and a bit of updating too. Of course, it's a popular place situated as it is in the heart of a popular area and it attracts local residents and plenty of students alike, so they probably make a fair profit - but it would be good if some of that were to be re-invested. The staff are pretty good on the whole although there seems to be a steady turnaround. The coffee can be variable but usually OK. The food options are often limited or out of stock. There are tables inside and out, but it can get crowded and there are always a good number of customers who hog tables with laptops etc and stay put for the duration. Just make a start with clearing tables and giving the place a clean, that would go a long way ...
Place is filthy - too busy and not enough staff to keep things clean. Only come here because of the Three rewards.