Think I’ve only ever had Frankie & Bennys once before years ago and wasn’t that great. But thought we’d try this one when I finished work. So happy we did! Was sooooo good! Staff were friendly and welcoming. Checked if we had any allergies. We got a pizza each and my son got a garlic bread, freshly made on sourdough ?. We also got buffalo chicken loaded fries and they were to die for! Will definitely be back.
Sam Easton
My recent visit to this restaurant was deeply unsatisfactory, a stark contrast to the usual standard. Our order consisted of two courses accompanied by drinks. Despite the restaurant being relatively empty, our service experience was frustratingly slow and disorganised. We endured a lengthy wait of 25 minutes before our starters arrived, and to our dismay, the drinks followed only after we had finished our starters. This wasn't an isolated incident, as we noticed similar service delays at other tables.Our main course, which we eagerly anticipated, took another 25 minutes to arrive, and to add to our discontent, the side of fries we ordered was missing. Attempts to flag down a waiter to rectify this were futile. After our meal, we promptly requested the bill, only to find that we were incorrectly charged for the fries we never received.Upon addressing this issue with the waiter, his response was far from professional. He crumpled the receipt in his hands and disregarded our complaint, choosing instead to tend to other tables. After an additional 15-minute wait, he returned with an inability to amend the bill and asked us to manually calculate the new total without the fries.Overall, this experience was not only disappointing but also appalling in terms of service quality. There was a complete lack of apology or acknowledgment of our dissatisfaction. I hope this feedback prompts the necessary improvements to ensure better experiences for future customers.
674jamesl
The burger and chips were acceptable. Service was reasonably quick. Price a bit high in my view for what I got.
Yasmeen S. K
Since i inter from the restaurant the first question from the waiters is do i have any allergies! Which is i am suffering from so they help me to choose the right food and enjoy it and she get my notice about one dish and immediately she
Pamela Johnson
We decided to go into Franky & Benny's on our last visit to Newcastle and I'm so glad we did. We received a warm friendly welcome from Nick who showed us to our table, reviewed my food intolerances, offering a small tablet that enabled me to check menu details. We selected breakfast meals which were quickly brought to us by Jordan, another friendly,team member. The meals were hot, tasty and well pricedThis is a restaurant I would recommend to anyone looking for friendly, polite, well informed staff, with a wide range of tasty food, can accommodate a diverse range of food allergies and intolerances and is set comfortable surroundings with a relaxed atmosphereDietary restrictions: I have a number of food intolerances that were discussed and I was given a small tablet to enable me to explore the options available to me. Any queries I had were checked and answered
Ali Pringle
Went for lunch today. Was having a bit of a bad day then my granddaughter knocked a drink over me. Fern, the waitress was absolutely brilliant, she cleaned it all up and she couldn't do enough for us. Thanks so much Fern.
120230
Breakfast was poor ,cold tomato, lukewarm beans,cold mushrooms,sausage fatty,overall enough to make us go elsewhere.
Will Ho
Very nice pizza and pasta and BBQ
David Reed
Food was nice enough without being amazing but portions small and expensive. The amount of chips served with the burger seemed particularly small since it cost £15. Serving staff very friendly and helpful.Dietary restrictions: Excellent for allergies, separate allergy menu available.
Melissa W
While I was ordering (using the website) me and my friends were choosing our food and we were being harassed by the workers asking us multiple times if we had ordered yet. It made us feel very uncomfortable and pressured. Will not be coming back here again very poor customer service. Even after we ordered we were still questioned on our ordering process.
Great restaurant and would definitely come back again! Staff served us quick and catered to any allergies very well.Kid-friendliness: Very kid friendly, highchairs available and a baby change.Parking: You have to park in the Eldon Square Car Park and then walk quite far not good if you have mobility issues.Dietary restrictions: Catered to a Gluten Free person very well.
sarahmalaga
Hadn’t been Frankie and Benny’s for quite a while and now I remember why. I ordered the carbonara at £14.20 which resembled a supermarkets own brand bang in the microwave job. This tasted nothing like carbonara and had to ask for Parmesan and was provided with a thimble sized pot. I could have done with a bucked load to try and take away the nasty taste. My daughter had the pepperoni pizza which also tasted cheap and poor quality. The only good thing out of the meal was the garlic bread with cheese which was really nice and the chips were ok. For the price I might have well of popped to Asda and recreated this for a fraction of the price. This place doesn’t do ‘cooking’ and there is nothing authentic about it this food. Just heat up/ pre cooked food. Will never return to eat this nasty over priced place again.
Tom Croft
Ordered food for delivery, there was hair in the carbonara, both deliveroo and the restaurant refused to provide a refund or remake the food (even for collection).Won't be ordering from here again.
Josh Wallace
Fantastic place, tasty food, helpful staff. Love this place and try to go anytime im in newcastleKid-friendliness: Staff seem really friendly and good towards kids, there is also an activity page and crayons provided to keep them occupied
Think I’ve only ever had Frankie & Bennys once before years ago and wasn’t that great. But thought we’d try this one when I finished work. So happy we did! Was sooooo good! Staff were friendly and welcoming. Checked if we had any allergies. We got a pizza each and my son got a garlic bread, freshly made on sourdough ?. We also got buffalo chicken loaded fries and they were to die for! Will definitely be back.
My recent visit to this restaurant was deeply unsatisfactory, a stark contrast to the usual standard. Our order consisted of two courses accompanied by drinks. Despite the restaurant being relatively empty, our service experience was frustratingly slow and disorganised. We endured a lengthy wait of 25 minutes before our starters arrived, and to our dismay, the drinks followed only after we had finished our starters. This wasn't an isolated incident, as we noticed similar service delays at other tables.Our main course, which we eagerly anticipated, took another 25 minutes to arrive, and to add to our discontent, the side of fries we ordered was missing. Attempts to flag down a waiter to rectify this were futile. After our meal, we promptly requested the bill, only to find that we were incorrectly charged for the fries we never received.Upon addressing this issue with the waiter, his response was far from professional. He crumpled the receipt in his hands and disregarded our complaint, choosing instead to tend to other tables. After an additional 15-minute wait, he returned with an inability to amend the bill and asked us to manually calculate the new total without the fries.Overall, this experience was not only disappointing but also appalling in terms of service quality. There was a complete lack of apology or acknowledgment of our dissatisfaction. I hope this feedback prompts the necessary improvements to ensure better experiences for future customers.
The burger and chips were acceptable. Service was reasonably quick. Price a bit high in my view for what I got.
Since i inter from the restaurant the first question from the waiters is do i have any allergies! Which is i am suffering from so they help me to choose the right food and enjoy it and she get my notice about one dish and immediately she
We decided to go into Franky & Benny's on our last visit to Newcastle and I'm so glad we did. We received a warm friendly welcome from Nick who showed us to our table, reviewed my food intolerances, offering a small tablet that enabled me to check menu details. We selected breakfast meals which were quickly brought to us by Jordan, another friendly,team member. The meals were hot, tasty and well pricedThis is a restaurant I would recommend to anyone looking for friendly, polite, well informed staff, with a wide range of tasty food, can accommodate a diverse range of food allergies and intolerances and is set comfortable surroundings with a relaxed atmosphereDietary restrictions: I have a number of food intolerances that were discussed and I was given a small tablet to enable me to explore the options available to me. Any queries I had were checked and answered
Went for lunch today. Was having a bit of a bad day then my granddaughter knocked a drink over me. Fern, the waitress was absolutely brilliant, she cleaned it all up and she couldn't do enough for us. Thanks so much Fern.
Breakfast was poor ,cold tomato, lukewarm beans,cold mushrooms,sausage fatty,overall enough to make us go elsewhere.
Very nice pizza and pasta and BBQ
Food was nice enough without being amazing but portions small and expensive. The amount of chips served with the burger seemed particularly small since it cost £15. Serving staff very friendly and helpful.Dietary restrictions: Excellent for allergies, separate allergy menu available.
While I was ordering (using the website) me and my friends were choosing our food and we were being harassed by the workers asking us multiple times if we had ordered yet. It made us feel very uncomfortable and pressured. Will not be coming back here again very poor customer service. Even after we ordered we were still questioned on our ordering process.
Restaurantji Recommends
I had the Dirty Dog it was delicious ?
Great restaurant and would definitely come back again! Staff served us quick and catered to any allergies very well.Kid-friendliness: Very kid friendly, highchairs available and a baby change.Parking: You have to park in the Eldon Square Car Park and then walk quite far not good if you have mobility issues.Dietary restrictions: Catered to a Gluten Free person very well.
Hadn’t been Frankie and Benny’s for quite a while and now I remember why. I ordered the carbonara at £14.20 which resembled a supermarkets own brand bang in the microwave job. This tasted nothing like carbonara and had to ask for Parmesan and was provided with a thimble sized pot. I could have done with a bucked load to try and take away the nasty taste. My daughter had the pepperoni pizza which also tasted cheap and poor quality. The only good thing out of the meal was the garlic bread with cheese which was really nice and the chips were ok. For the price I might have well of popped to Asda and recreated this for a fraction of the price. This place doesn’t do ‘cooking’ and there is nothing authentic about it this food. Just heat up/ pre cooked food. Will never return to eat this nasty over priced place again.
Ordered food for delivery, there was hair in the carbonara, both deliveroo and the restaurant refused to provide a refund or remake the food (even for collection).Won't be ordering from here again.
Fantastic place, tasty food, helpful staff. Love this place and try to go anytime im in newcastleKid-friendliness: Staff seem really friendly and good towards kids, there is also an activity page and crayons provided to keep them occupied