Oh my, what can I say. To say the experience was amazing would not even do justice to the level of service we received from all the staff members but to single out two amazing and lovely people, then I could not praise Kath and Cassidy (from the restaurant) enough. The over all experience was amazing but the 2 girls made it 10, 100, 1000 times better.Kid-friendliness: Our 3 month old baby boy was getting close to his bed time and getting a little cranky as some babies do, needing to have a sleep but fighting it so as not to miss out on anything, well Kath in the restaurant took the pushchair and walked him up and down and round the restaurant so that we could enjoy our meal. I believe there are Angel's who walk among us every day, and this lady is definitely one. All of the staff were so friendly and helpful.
Hannah R
We have been blown away tonight by our evening meal! After visiting at the begining of the year and having a few issues, we decided to give it another go and we are so glad we did! There have been so many improvements made since then! The service was amazing (thankyou so much Sara, your amazing at what you do!!!) and the food was very much enjoyed!!! We will be back in the near future
M-traveller79
We weren’t staying here unfortunately, but came here to have dinner and were surprised by the quality of food and the kindness of the waitress and waiter. Wonderful fish and very good potatoes! The kids enjoyed their burgers. Highly recommended!
WeekendBreakAddict
Decided to try Hawthorns for the 1st time for Mothers Day Sunday lunch and was pleasantly surprised . When we arrived there was a pianist playing a small grand piano in the foyer, which i believe happens every Sunday and not just Mothering Sunday. On arrival, we were seated promptly and drinks order taken. Meal was great, 3 courses - All very nice and well presented. Service was good but felt a bit rushed. Efficient can sometimes feel that way. I was chatting to the restaurant manager (New) who couldn't have been nicer. He explained about the live music nights they have in the Gin bar which im going to give a try. All in all a great experience - Nice ambiance - Live music is fab. (They need to publicise this more) Great food. Great Sunday afternoon 5*
SazzleCC
Went for Valentines meal. Took half an hour even just to get a drink. Had to ask twice for kids menu (as did the table behind us). They seemed to have a good number of staff on but none voluntarily came over to the table. Had to ask them to clear our table after empty plates sitting for ages. The staff seem to spend all their time crowded round one computer terminal- maybe a more up to date system required? They were constantly setting up tables for new customers without sorting the ones who were there. The food when it came was actually good but the shine had definitely gone off the evening by then. Disappointed
Caitlin Allison
The food is okay, not worth the price.The chicken Caesar salad was very very bland. There was a lack of ceasar dressing and in future chicken needs to be grilled. Honestly a meal deal Caesar salad tastes better.I've attached a photo of my mushroom risotto. They put cheese on cuz risottos normally look like a plate of spew;- but they're cheese choice reminded me of when I was a broke student and was trying to make my meals look less depressing. If you do a risotto garnish with a sprig of parsley or somet that looks less [email protected] chef must have shares in sarsons or somet cuz every leaf of salad is covered in vinegar.The younger staff tend to be quite eye-rolly and all staff complain about their wages so openly.I went for breakfast one day and oh my god there's this like supervisor older woman with black hair and she's a stress head and it's kinda off putting and triggering for customers.Overall, it's okay. wouldn't rush back, alright if you're in the hotel. Can be quite amusing and a source of entertainment if you're staying on your own.Vegetarian options: ExistDietary restrictions: very accomodating
Nigel Shaw
Had a lovely steak.excellent food and great service x
StickyMole
We booked a table as we were also staying in the hotel during a busy GNR weekend. We were pleasantly suprised that there was a special GNR menu, which we went for, it was real vlue for money, and we appreciate it. The meals arrived really hot, fulfilled our appetite. The staff were attentive, we were very happy with our meal, and would highly recommend the restaurant. The 'normal' menu looks amazing, and we spied some of the meals being served which looked 'quality'.
pauline w
This is our second Sunday lunch at Hawthorns. First time the beef was very tough , Yorkshire puddings we’re over cooked .Starters and dessert were OK . On our second visit we went for the chicken , it was dry and overcooked again thd Yorkshire puddings were again over cooked . Starters and dessert were OK. We’ve had dinner there before and this was fine. The staff were great and service was excellent, shame about the food , we won’t be returning.
stephenlA4251MS
Although the menu was limited in choice, the items we chose were available and beautifully cooked without too much waiting around. Tasty too!
We had an afternoon tea today at the Crowne plaza and it was one of the best afternoon teas I’ve been too! The variety was amazing and the staff were the most friendly staff I’ve ever came across especially Michelle who was so caring and amazing! The picture doesn’t do justice as it’s a screenshot from a video I had took.
Shandyshaz
Booked a special offer Sunday lunch which the restaurant were able to honour. Were looked after by George on the booking side and Alex our waitress. The venue, food and service were great and made the family celebration extra special.
Colin Robson
Lovely
Q4839BQsharonp
The website allowed me to book lunch for the 3 of us during Covid but when we arrived the restaurant was closed however the Manager and staff were absolutely brilliant in accommodating us. They took us into the Gin Bar which wasn’t due to open until 4 hours later, served us drinks and the chef put together 2 large platters of canapés, 1 savoury and 1 sweet for us to nibble on. I can honestly say our socially distancing get together was made so so special by everyone involved at the hotel. A HUGE thank you to all the staff on shift yesterday from Sharon, Linzi & Linda x
Tapley269
We visited for dinner after eating here several times over the years and boy it has now reached rock bottom it was total Kaos and it wasn’t even busy. Young staff couldn’t be bothered,dirty tables, staff looked scruffy with no manners. It was very hard to believe that a 4 star hotel has such a bad restaurant they even got the order wrong even the young girl that was restaurant manager or supervisor was out of her depth no control. So if you are staying here do yourself a favour eat somewhere else till the management of this hotel get the restaurant sorted.
Oh my, what can I say. To say the experience was amazing would not even do justice to the level of service we received from all the staff members but to single out two amazing and lovely people, then I could not praise Kath and Cassidy (from the restaurant) enough. The over all experience was amazing but the 2 girls made it 10, 100, 1000 times better.Kid-friendliness: Our 3 month old baby boy was getting close to his bed time and getting a little cranky as some babies do, needing to have a sleep but fighting it so as not to miss out on anything, well Kath in the restaurant took the pushchair and walked him up and down and round the restaurant so that we could enjoy our meal. I believe there are Angel's who walk among us every day, and this lady is definitely one. All of the staff were so friendly and helpful.
We have been blown away tonight by our evening meal! After visiting at the begining of the year and having a few issues, we decided to give it another go and we are so glad we did! There have been so many improvements made since then! The service was amazing (thankyou so much Sara, your amazing at what you do!!!) and the food was very much enjoyed!!! We will be back in the near future
We weren’t staying here unfortunately, but came here to have dinner and were surprised by the quality of food and the kindness of the waitress and waiter. Wonderful fish and very good potatoes! The kids enjoyed their burgers. Highly recommended!
Decided to try Hawthorns for the 1st time for Mothers Day Sunday lunch and was pleasantly surprised . When we arrived there was a pianist playing a small grand piano in the foyer, which i believe happens every Sunday and not just Mothering Sunday. On arrival, we were seated promptly and drinks order taken. Meal was great, 3 courses - All very nice and well presented. Service was good but felt a bit rushed. Efficient can sometimes feel that way. I was chatting to the restaurant manager (New) who couldn't have been nicer. He explained about the live music nights they have in the Gin bar which im going to give a try. All in all a great experience - Nice ambiance - Live music is fab. (They need to publicise this more) Great food. Great Sunday afternoon 5*
Went for Valentines meal. Took half an hour even just to get a drink. Had to ask twice for kids menu (as did the table behind us). They seemed to have a good number of staff on but none voluntarily came over to the table. Had to ask them to clear our table after empty plates sitting for ages. The staff seem to spend all their time crowded round one computer terminal- maybe a more up to date system required? They were constantly setting up tables for new customers without sorting the ones who were there. The food when it came was actually good but the shine had definitely gone off the evening by then. Disappointed
The food is okay, not worth the price.The chicken Caesar salad was very very bland. There was a lack of ceasar dressing and in future chicken needs to be grilled. Honestly a meal deal Caesar salad tastes better.I've attached a photo of my mushroom risotto. They put cheese on cuz risottos normally look like a plate of spew;- but they're cheese choice reminded me of when I was a broke student and was trying to make my meals look less depressing. If you do a risotto garnish with a sprig of parsley or somet that looks less [email protected] chef must have shares in sarsons or somet cuz every leaf of salad is covered in vinegar.The younger staff tend to be quite eye-rolly and all staff complain about their wages so openly.I went for breakfast one day and oh my god there's this like supervisor older woman with black hair and she's a stress head and it's kinda off putting and triggering for customers.Overall, it's okay. wouldn't rush back, alright if you're in the hotel. Can be quite amusing and a source of entertainment if you're staying on your own.Vegetarian options: ExistDietary restrictions: very accomodating
Had a lovely steak.excellent food and great service x
We booked a table as we were also staying in the hotel during a busy GNR weekend. We were pleasantly suprised that there was a special GNR menu, which we went for, it was real vlue for money, and we appreciate it. The meals arrived really hot, fulfilled our appetite. The staff were attentive, we were very happy with our meal, and would highly recommend the restaurant. The 'normal' menu looks amazing, and we spied some of the meals being served which looked 'quality'.
This is our second Sunday lunch at Hawthorns. First time the beef was very tough , Yorkshire puddings we’re over cooked .Starters and dessert were OK . On our second visit we went for the chicken , it was dry and overcooked again thd Yorkshire puddings were again over cooked . Starters and dessert were OK. We’ve had dinner there before and this was fine. The staff were great and service was excellent, shame about the food , we won’t be returning.
Although the menu was limited in choice, the items we chose were available and beautifully cooked without too much waiting around. Tasty too!
Restaurantji Recommends
We had an afternoon tea today at the Crowne plaza and it was one of the best afternoon teas I’ve been too! The variety was amazing and the staff were the most friendly staff I’ve ever came across especially Michelle who was so caring and amazing! The picture doesn’t do justice as it’s a screenshot from a video I had took.
Booked a special offer Sunday lunch which the restaurant were able to honour. Were looked after by George on the booking side and Alex our waitress. The venue, food and service were great and made the family celebration extra special.
Lovely
The website allowed me to book lunch for the 3 of us during Covid but when we arrived the restaurant was closed however the Manager and staff were absolutely brilliant in accommodating us. They took us into the Gin Bar which wasn’t due to open until 4 hours later, served us drinks and the chef put together 2 large platters of canapés, 1 savoury and 1 sweet for us to nibble on. I can honestly say our socially distancing get together was made so so special by everyone involved at the hotel. A HUGE thank you to all the staff on shift yesterday from Sharon, Linzi & Linda x
We visited for dinner after eating here several times over the years and boy it has now reached rock bottom it was total Kaos and it wasn’t even busy. Young staff couldn’t be bothered,dirty tables, staff looked scruffy with no manners. It was very hard to believe that a 4 star hotel has such a bad restaurant they even got the order wrong even the young girl that was restaurant manager or supervisor was out of her depth no control. So if you are staying here do yourself a favour eat somewhere else till the management of this hotel get the restaurant sorted.