Online is a nightmare solving problems. Purchased a special Xmas present for my sister in law. One expensive item was not correctly supplied. To get a refund I had to spend hours inconveniently sending the wrong item back ( my sister in law is a busy nurse ) via Evri ....oh yes that feels likely to succeed My money is being held to ransom by a highwayman. I had to go to Ebay to replace the item as JL was out of stock. I spent several hours talking to various customer service agents who could not solve. I see JL is not what it once was.
Surinder Rehill
Purchased a Samsung Tv last December. Stopped working this December still under a year old . Told it would be fixed before Xmas and not to worry that was 8dec . Xmas has come and gone and they then collected the tv yesterday. Now no tv till jan6 . Should have gone to Costco as they would have just replaced it . Terrible service
Charlotte Hamilton
What a shambles. My grandma went in to buy a new vaccum cleaner, they didn't have any in stock so the man on the floor said he'd order one for her and that they'd ring when it was available to deliver and she could pay on delivery. That was on the Tuesday. On the Saturday she rang as she hadn't heard anything and the first assistant hung up on her. The second assistant helped her but said the vaccum had onl been reserved for 24 hours and is now gone and there would be nothing until after Christmas. No support for the older generations and she was told if she had an email address this would have been communicated but why couldn't they just tell her the right information in the first place. If I could give 0 starts I would.
John Leedham
I loved the pop up Christmas shop. I got a great gift set from the SeaTheLove stall in the Christmas shop.
Oh Me
Having visited this store previously with good service, apart from electricals I should exclude my last visit (to the basement to purchase cards), towards closing on a Friday evening I may have been one purchase too many for the Partner.
David Short
Nice store, plenty of different stuff on offer. Once had to return some items and that went without a hitch, friendly staff and decent customer service.
Ewan Williams
I had issues with my phone and was worried it would have to be sent back to be repaired-I spoke to Lynn in tech support who quickly fixed the phone for me and it didn’t need sent back. Thank you so much Lynn :)
Jayson Shepherd
A great department store, fantastic offers and friendly staff.
James Rickett
Jennifer in the jewellery department was amazing! Thank you for your help as a guy who is useful at these things she was super helpful! This is the second time Jennifer has help with a bad history of buying gifts for the wife I was here last Christmas and my wife loved the necklace and back again for the birthday to get a matching bracket, thank you
karen lodge
Good retail shop . Went in to look at prams. For the daughter . Got more money off there than mamas and papas. (WHERE IT WAS JUST VOUCHER ) . so bought the pram. ?
Fab range of products all at best price on high street. Makes shopping a good experience rather than a necessity.Popped into Ori for a quick lunch before catching a matinee performance at the Theatre Royal. Despite NUFC playing at home, with Newcastle being very busy, service was quick and excellent. Food was tasty and reasonably priced. Will definitely be returning.
John Grant
So sad to see a once excellent store which provided excellent customer service reduced to a shambles. I visited the Newcastle store on Thursday 7th September at approx 1.30pm attempting to purchase a washing machine. I was in the store measuring the display models as I am limited by the door to the utility room as to a suitable model. I was the only customer in the the large domestic appliances department and I had to seek a partner for assistance. It felt like I was interrupting them from there work. I then showed the less than enthusiastic assistant the model I wished to purchase and they looked it up n their tablet and promptly advised me it was out of stock. I asked when it would come back into stock and they said they couldn't say. The assistant then said even if it did come back into stock they couldn't guarantee the price. They then showed me another model which I was subsequently was advised was also out of stock. I asked them if they ever sold display models, and they abruptly said they don't. I then asked what the lead time was on delivery for any models in stock and they said it depends... (I am not sure what that means). I had to ask the assist if they would let me know if both models come back into stock, they then said "I could do that online" I said i would prefer if they arranged that for me so they took my email. ... something I would have expected a customer focused partner to proactively offer me. This experience is deeply disappointing, John Lewis Newcastle was always excellent and the shopping experience - made so by their partners. I feel let down and fear this store will close should their customer service not improve, especially as they can't even get the basics right. I then went to Currys at Gateshead and experienced the type of excellent service I once received from John Lewis. What a shame.
helen alderson russo
I ordered a Ladies Ralph Lauren Polo jacket for £345 from John Lewis Newcastle. It was the worst quality jacket I have ever seen, the edging was frayed the size was way too small it looked like a made in China copy!! I returned it immediately and expressed my concerns about the authenticity of the jacket yet have heard nothing. A reply would have been nice.
Carol Wright
I bought myself a laptop afew weeks ago and because I've been really busy decorating my new property hadn't any time to sort out my laptop can I also say that I'm a single parent I called into John Lewis this week to ask for help to transfer photos from my phone to my laptop I was advised by staff at the till to to attend the technical area of the store as they would potentially be able to help me all I wanted help with putting photos on the laptop just to be shown how to achieve what I was hoping for it's an experience laptop so I didn't think there would be an issue it turns out that I would have had to pay £35.00 just to quickly be shown something that is very important to me I left very disappointed I have spent lots of money in John Lewis over the years and only wanted a little help. Not Much To Ask I wouldn't have thought!! Very disappointed
Adventure786427
My wife and I ordered the fish and chips with peas, in The Place to Eat, Eldon Square. The chips were very good, however the fish was a major let down, basically just a big piece of thick batter and very little fish inside. Absolute total let down, and a clever con at hiding the tiny amount of fish. Definitely not good value for money. Bye bye John Lewis eatery??
Online is a nightmare solving problems. Purchased a special Xmas present for my sister in law. One expensive item was not correctly supplied. To get a refund I had to spend hours inconveniently sending the wrong item back ( my sister in law is a busy nurse ) via Evri ....oh yes that feels likely to succeed My money is being held to ransom by a highwayman. I had to go to Ebay to replace the item as JL was out of stock. I spent several hours talking to various customer service agents who could not solve. I see JL is not what it once was.
Purchased a Samsung Tv last December. Stopped working this December still under a year old . Told it would be fixed before Xmas and not to worry that was 8dec . Xmas has come and gone and they then collected the tv yesterday. Now no tv till jan6 . Should have gone to Costco as they would have just replaced it . Terrible service
What a shambles. My grandma went in to buy a new vaccum cleaner, they didn't have any in stock so the man on the floor said he'd order one for her and that they'd ring when it was available to deliver and she could pay on delivery. That was on the Tuesday. On the Saturday she rang as she hadn't heard anything and the first assistant hung up on her. The second assistant helped her but said the vaccum had onl been reserved for 24 hours and is now gone and there would be nothing until after Christmas. No support for the older generations and she was told if she had an email address this would have been communicated but why couldn't they just tell her the right information in the first place. If I could give 0 starts I would.
I loved the pop up Christmas shop. I got a great gift set from the SeaTheLove stall in the Christmas shop.
Having visited this store previously with good service, apart from electricals I should exclude my last visit (to the basement to purchase cards), towards closing on a Friday evening I may have been one purchase too many for the Partner.
Nice store, plenty of different stuff on offer. Once had to return some items and that went without a hitch, friendly staff and decent customer service.
I had issues with my phone and was worried it would have to be sent back to be repaired-I spoke to Lynn in tech support who quickly fixed the phone for me and it didn’t need sent back. Thank you so much Lynn :)
A great department store, fantastic offers and friendly staff.
Jennifer in the jewellery department was amazing! Thank you for your help as a guy who is useful at these things she was super helpful! This is the second time Jennifer has help with a bad history of buying gifts for the wife I was here last Christmas and my wife loved the necklace and back again for the birthday to get a matching bracket, thank you
Good retail shop . Went in to look at prams. For the daughter . Got more money off there than mamas and papas. (WHERE IT WAS JUST VOUCHER ) . so bought the pram. ?
Restaurantji Recommends
Fab range of products all at best price on high street. Makes shopping a good experience rather than a necessity.Popped into Ori for a quick lunch before catching a matinee performance at the Theatre Royal. Despite NUFC playing at home, with Newcastle being very busy, service was quick and excellent. Food was tasty and reasonably priced. Will definitely be returning.
So sad to see a once excellent store which provided excellent customer service reduced to a shambles. I visited the Newcastle store on Thursday 7th September at approx 1.30pm attempting to purchase a washing machine. I was in the store measuring the display models as I am limited by the door to the utility room as to a suitable model. I was the only customer in the the large domestic appliances department and I had to seek a partner for assistance. It felt like I was interrupting them from there work. I then showed the less than enthusiastic assistant the model I wished to purchase and they looked it up n their tablet and promptly advised me it was out of stock. I asked when it would come back into stock and they said they couldn't say. The assistant then said even if it did come back into stock they couldn't guarantee the price. They then showed me another model which I was subsequently was advised was also out of stock. I asked them if they ever sold display models, and they abruptly said they don't. I then asked what the lead time was on delivery for any models in stock and they said it depends... (I am not sure what that means). I had to ask the assist if they would let me know if both models come back into stock, they then said "I could do that online" I said i would prefer if they arranged that for me so they took my email. ... something I would have expected a customer focused partner to proactively offer me. This experience is deeply disappointing, John Lewis Newcastle was always excellent and the shopping experience - made so by their partners. I feel let down and fear this store will close should their customer service not improve, especially as they can't even get the basics right. I then went to Currys at Gateshead and experienced the type of excellent service I once received from John Lewis. What a shame.
I ordered a Ladies Ralph Lauren Polo jacket for £345 from John Lewis Newcastle. It was the worst quality jacket I have ever seen, the edging was frayed the size was way too small it looked like a made in China copy!! I returned it immediately and expressed my concerns about the authenticity of the jacket yet have heard nothing. A reply would have been nice.
I bought myself a laptop afew weeks ago and because I've been really busy decorating my new property hadn't any time to sort out my laptop can I also say that I'm a single parent I called into John Lewis this week to ask for help to transfer photos from my phone to my laptop I was advised by staff at the till to to attend the technical area of the store as they would potentially be able to help me all I wanted help with putting photos on the laptop just to be shown how to achieve what I was hoping for it's an experience laptop so I didn't think there would be an issue it turns out that I would have had to pay £35.00 just to quickly be shown something that is very important to me I left very disappointed I have spent lots of money in John Lewis over the years and only wanted a little help. Not Much To Ask I wouldn't have thought!! Very disappointed
My wife and I ordered the fish and chips with peas, in The Place to Eat, Eldon Square. The chips were very good, however the fish was a major let down, basically just a big piece of thick batter and very little fish inside. Absolute total let down, and a clever con at hiding the tiny amount of fish. Definitely not good value for money. Bye bye John Lewis eatery??