£8.90 Chicken Kebab and the worst takeaway food I have ever had. The Chicken tasted of nothing and had the texture of rubber, the salad was raw onion, chopped red and white cabbage and grated carrot which would have been ok if it hadn’t been saturated with the strongest industrial strength pickling vinegar I have ever experienced, so strong it burnt my throat. I left 90% of the food!! The staff appeared disinterested and bored. You need to up your game guys, have a good clean up and present some palatable food. I certainly won’t be setting foot in this place ever again.I am not a fussy eater I might add, I will give a little leeway for instance if it’s a busy night and the staff are stretched, but there were only three of us in the shop, I very rarely leave food, particularly on a day like this when our party of three had been working hard all day away from home and we needed to eat before going back to our hotel.The same opinion of the food was also given by my two work colleagues.
Michelle S
Great night out, music was awesome, atmosphere fantastic, cheap drinks, I will be back! DANCE AND PARTY HARD! ?
milliered
Food was nice, however staff are incredibly rude. Lost my ID so was unable to drink, that’s fine. However when my friend (opposite me) had his drink near me, a member of staff asked me for ID again. I told her I only have a picture of my passport and the drink was not mine. She proceeded to comment rudely “so he has three drinks?” I nodded as my friend had ordered a pitcher and could not drink it all herself. She proceeded to say “if any of my colleges catch you drinking it, it will be taken off you”. The part i’m upset about is the attitude, i understand not having any form of physical ID with me will most likely not get me a drink, however the rudeness of the servers is astonishing. I’m simply a 20 year old women who lost her ID but got treated like to a child trying to drink underage. Sort it out please. Other types of attitude are servers slamming plates and drinks down and having no customer service skills whatsoever.
safc666
We visited just for just a couple of drinks however we read the menu and both decided on the lemon chicken. And we were pleased to say it was wonderful we don’t usually eat here as it’s usually bland but this was an exception would definitely recommend this dish. Well done and what a lovely day on the sun roof.
tanzalfaromeo
Beware one particular bar person tried to charge me and My four friends £13.49 for five half's of larger we questioned this but told us it was right with I thought it was disgusting so cancelled the order and got another member of staff to do,the order and it was £7.50 so a big difference ee did speak to the manager Lee who told us he would.have a word with him but I think not k
Marc K
Today I visited The Cooper Rose in Sunderland and ordered a BBQ chicken panini and drink for £8.01 with Mexican Rice. At the last moment I selected a small plate pizza from the menu and cancelled the order for the Panini (indecisive I know). However I checked the order and before pressing pay, the pizza and drink were clearly showing in the basket. About 15 minutes later the panini arrived complete with what could only be described as very dry looking microwave rice floating in water. I said that I had changed the order to a pizza and the waiter suggested I speak to the manager at the bar. I spoke to a Team Leader at the bar who simply shrugged her shoulders and said "you got what you ordered, we have had no problems with the app." When I explained that I had taken the panini out of the basket and replaced it with a pizza she was standoffish, spoke over the top of me and refused to correct the order to what I had ordered insisting it is "your mistake" whilst standing with her hands on her hips and rolling her eyes. Upon checking the order it did show the panini had been ordered, however the pizza was still showing in the basket, at this point she asked to see my credit card transactions to verify what I was saying (sorry I'm not about to show my transaction history to a random bar-maid in Sunderland). She then went to speak to the manager and clearly only offered one side of the story to him before coming back and saying, "you have got what you ordered and we are not changing it." At this point I said I was tired of her attitude and requested to speak to the manager to which she tried to convince me this was pointless because he would tell me the same. Again I persisted, before she flounced off, rolled her eyes and said "for god sake." The manager came out and from the outset his demeanour was completely different, he was professional and explained the situation from their point of view. I therefore showed the manager the process I had used in the app for ordering and he agreed that there was the potential for an error to be made as it was a Wetherspoon advert that prompted me to change my order at the last moment. He therefore agreed to provide a full refund, and upon checking the receipt he has also very kindly refunded the pint which I had already drank. Had the team leader had explained it in the same manner without talking to me like I was a drunken 14 year old, I would probably have accepted that I had made a mistake and got on with my day. Standing arguing the toss with me on my lunch hour with your arms either folded or your hands on your hips whilst rolling your eyes isn't going to get me to back down particularly when there's a 50% chance it wasn't my error. Get her on a customer service course before she embarrasses herself and Wetherspoons further.
Inspire49868343578
Standard spoons. Ordered from app to Include extra cheese - had four discussions with waitress and provided evidence of having paid but still did not appear as “kitchen was busy” . My friend found paper in his food! Onion Rings were a bit off too! However, we decided to talk to the duty manager and she was great in how she dealt with our issues and the training opportunity. Thank you Sal for your professionalism.
David Adamson
Dawn was amazing!Me and my best friend came in, it was her 30th Birthday after we ordered and without asking Dawn played the happy birthday song through the speakers, everyone in the takeaway joined in, this made my friends night when I said I never requested it, such a small gesture can go along way!
Angela Boyce
The food is disgusting got a mixing kebab the chicken was under cooked. The staff were rough as out .
Food OK, amount of meat great....Service horrible. Felt like the girls would jump over the counter and fight me. Could have been 5 stars with 5 star service, despite food being less than 5 star.
Brandon High
Great garlic bread pizza .. ?
P Gallagher
Chicken Kiev pizza is outstanding.
O5662YWheleng
Unfortunately didn't have any fruit to have with porridge three mornings in a row! Also no gammon on steak night! Plenty of space even though busy. Staff helpful. Toilets clean. No problems with rowdy customers.
Food I bought spot on really nice people
£8.90 Chicken Kebab and the worst takeaway food I have ever had. The Chicken tasted of nothing and had the texture of rubber, the salad was raw onion, chopped red and white cabbage and grated carrot which would have been ok if it hadn’t been saturated with the strongest industrial strength pickling vinegar I have ever experienced, so strong it burnt my throat. I left 90% of the food!! The staff appeared disinterested and bored. You need to up your game guys, have a good clean up and present some palatable food. I certainly won’t be setting foot in this place ever again.I am not a fussy eater I might add, I will give a little leeway for instance if it’s a busy night and the staff are stretched, but there were only three of us in the shop, I very rarely leave food, particularly on a day like this when our party of three had been working hard all day away from home and we needed to eat before going back to our hotel.The same opinion of the food was also given by my two work colleagues.
Great night out, music was awesome, atmosphere fantastic, cheap drinks, I will be back! DANCE AND PARTY HARD! ?
Food was nice, however staff are incredibly rude. Lost my ID so was unable to drink, that’s fine. However when my friend (opposite me) had his drink near me, a member of staff asked me for ID again. I told her I only have a picture of my passport and the drink was not mine. She proceeded to comment rudely “so he has three drinks?” I nodded as my friend had ordered a pitcher and could not drink it all herself. She proceeded to say “if any of my colleges catch you drinking it, it will be taken off you”. The part i’m upset about is the attitude, i understand not having any form of physical ID with me will most likely not get me a drink, however the rudeness of the servers is astonishing. I’m simply a 20 year old women who lost her ID but got treated like to a child trying to drink underage. Sort it out please. Other types of attitude are servers slamming plates and drinks down and having no customer service skills whatsoever.
We visited just for just a couple of drinks however we read the menu and both decided on the lemon chicken. And we were pleased to say it was wonderful we don’t usually eat here as it’s usually bland but this was an exception would definitely recommend this dish. Well done and what a lovely day on the sun roof.
Beware one particular bar person tried to charge me and My four friends £13.49 for five half's of larger we questioned this but told us it was right with I thought it was disgusting so cancelled the order and got another member of staff to do,the order and it was £7.50 so a big difference ee did speak to the manager Lee who told us he would.have a word with him but I think not k
Today I visited The Cooper Rose in Sunderland and ordered a BBQ chicken panini and drink for £8.01 with Mexican Rice. At the last moment I selected a small plate pizza from the menu and cancelled the order for the Panini (indecisive I know). However I checked the order and before pressing pay, the pizza and drink were clearly showing in the basket. About 15 minutes later the panini arrived complete with what could only be described as very dry looking microwave rice floating in water. I said that I had changed the order to a pizza and the waiter suggested I speak to the manager at the bar. I spoke to a Team Leader at the bar who simply shrugged her shoulders and said "you got what you ordered, we have had no problems with the app." When I explained that I had taken the panini out of the basket and replaced it with a pizza she was standoffish, spoke over the top of me and refused to correct the order to what I had ordered insisting it is "your mistake" whilst standing with her hands on her hips and rolling her eyes. Upon checking the order it did show the panini had been ordered, however the pizza was still showing in the basket, at this point she asked to see my credit card transactions to verify what I was saying (sorry I'm not about to show my transaction history to a random bar-maid in Sunderland). She then went to speak to the manager and clearly only offered one side of the story to him before coming back and saying, "you have got what you ordered and we are not changing it." At this point I said I was tired of her attitude and requested to speak to the manager to which she tried to convince me this was pointless because he would tell me the same. Again I persisted, before she flounced off, rolled her eyes and said "for god sake." The manager came out and from the outset his demeanour was completely different, he was professional and explained the situation from their point of view. I therefore showed the manager the process I had used in the app for ordering and he agreed that there was the potential for an error to be made as it was a Wetherspoon advert that prompted me to change my order at the last moment. He therefore agreed to provide a full refund, and upon checking the receipt he has also very kindly refunded the pint which I had already drank. Had the team leader had explained it in the same manner without talking to me like I was a drunken 14 year old, I would probably have accepted that I had made a mistake and got on with my day. Standing arguing the toss with me on my lunch hour with your arms either folded or your hands on your hips whilst rolling your eyes isn't going to get me to back down particularly when there's a 50% chance it wasn't my error. Get her on a customer service course before she embarrasses herself and Wetherspoons further.
Standard spoons. Ordered from app to Include extra cheese - had four discussions with waitress and provided evidence of having paid but still did not appear as “kitchen was busy” . My friend found paper in his food! Onion Rings were a bit off too! However, we decided to talk to the duty manager and she was great in how she dealt with our issues and the training opportunity. Thank you Sal for your professionalism.
Dawn was amazing!Me and my best friend came in, it was her 30th Birthday after we ordered and without asking Dawn played the happy birthday song through the speakers, everyone in the takeaway joined in, this made my friends night when I said I never requested it, such a small gesture can go along way!
The food is disgusting got a mixing kebab the chicken was under cooked. The staff were rough as out .
Restaurantji Recommends
Food ok for a beer soaker.
Food OK, amount of meat great....Service horrible. Felt like the girls would jump over the counter and fight me. Could have been 5 stars with 5 star service, despite food being less than 5 star.
Great garlic bread pizza .. ?
Chicken Kiev pizza is outstanding.
Unfortunately didn't have any fruit to have with porridge three mornings in a row! Also no gammon on steak night! Plenty of space even though busy. Staff helpful. Toilets clean. No problems with rowdy customers.