Subway

Doxford International Business Park, Unit 3 Victory Way, Sunderland
0191 528 2832

Recent Reviews

Mhr

Horrible and slow service

Aravind chowdary sakhamuri

Very friendly staff and the food is up to the standards! Love visiting again and again!

Sophie Johnson

Gotten given the wrong food and got told they would give me a refund then proceed to say they couldn't give me the

Adam

Boss man sorts the job out.

Charlie Mountjoy

Ordered a tuna salad box. Charged £2 than normal for the salad. When I questioned it they said that's the price. Fine. Paid for it.Took my salad and the box felt light. When I opened it there was a few bits of lettuce, 2 pieces of cucumber and tomato some jalpenos. Went back and asked for more, fuming. Really poor customer service. Bad enough I paid more but I will not return to this subway. Stick to my usual haunt.

Charlotte Hossack

Ordered a tuna salad box. Charged £2 than normal for the salad. When I questioned it they said that's the price. Fine. Paid for it.Took my salad and the box felt light. When I opened it there was a few bits of lettuce, 2 pieces of cucumber and tomato some jalpenos. Went back and asked for more, fuming. Really poor customer service. Bad enough I paid more but I will not return to this subway. Stick to my usual haunt.

Deyan Hristov

No ventilation. Stinks

Snug Host

Love visiting here weekly. Friendly staff although its a small shop

Luke Hunter

Depends who serves you, some staff are stingy on salads and only half fill the box.

André Ribeiro

Fast food working efficiently.

Mike Letters

Serious issue with Customer Service, or rather lack of it. Every visit you can guarantee no common courtesy, greeting or smile (basics of customer service). Today, I placed an order in store only to be told the offer was withdrawn (even though the point of sale advertising was clearly displayed in store!). This was quickly whipped away and then my order was taken. Half way through preparing it, an item was missing (which should have been asked at the start of the order by the staff member) - when I pointed this out, I was told I was in the wrong for not asking for it. Strange, on the other hundreds of visits, I've always been asked - must have changed?!? - my order was modified with the missing item which had already been heated up, instead of offering to make a fresh order, they just added the cold items to the hot....most strange way of making a sandwich! My order was then passed onto another sultry staff member who took payment without a thank you, goodbye or any acknowledgement.So, in short, basic manners cost nothing. if you get the order wrong, at least own it and don't make the customer look as if he's in the wrong. No wonder this place has been through so many staff over the years. I've heard the horror stories, now I can believe it...

Guy Rumsey

The usual suspects. Can't really go wrong with a subway. No que. Friendly staff. Fresh salad.

Sarah McArdle

Order was late but lady who answered the phone was very nice and apologetic about delay when i was able to get through to the shop

Sarah Price

Order was late but lady who answered the phone was very nice and apologetic about delay when i was able to get through to the shop

jacksnan-1

Bought a plain salad (veggie delight ) , 10g of lettuce, 6 slices of tomato, 6 slices of cucumber, a pinch of sliced black olives, jalapeños and pickles £4.30 ,

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