Great food, let down by service.Ordered at 6.20pm & delivered at 9.33pm.Initially estimated at 70mins, after 120mins I called and was told a maximum of 25mins more, then nothing until a call at 9.19pm saying they had run out of one of the items so had to substitute but somehow did not know the order was made 3hrs before!I know places get busy,.especially on certain nights but why give a 70min estimate if there was zero chance to make it? Why not simply inform the customer of a delay?They had both mobile & email and could easily have changed on their order service - bookyup - but that I suppose would have taken someone a few seconds on each customer...
Matthew “Matt19852085” Jones
The first order was lovely very warm and delivery was not too long to wait.But the next time I ordered I waited just under 2 hours and I phoned them up to ask where my order was too be told that they were waiting for a driver totally unacceptable and unforgivable.
Lisa J
First time to use Bridgend Balti for Indian takeaway and definitely not the last, the staff were very polite and well mannered and the food itself was probably the nicest Indian I’ve ever had and they didn’t skimp on portions like a lot of places nowadays. Will be back for more soon thank you
GROMITS-NERS
Ordered a collection, Chicken tikka starter, Chicken samosas, Mixed Bhajis (thinking this would be onion, cauliflower etc) and Chicken madras which was ready on time, got home to find the tiny Mixed Bhajis were on some sort of nan bread covered in a red sauce, so could not eat these as my partner has dietary needs, Sadly there was no description under the heading Mixed Bhajis so assumed it would be the above, so my partner rang and explained and was met with the answer "It is up to you to ask" with raised voice, so after some back and forth chat it was agreed that I bring the Bhajis back for a full refund and onion bhajis would be made and ready to collect on the house, so travelled back to the shop and explained and was handed three onion bhajis when I asked about the refund was told that it was an exchange so when I queried the 80p price difference I was given £1, Not until I got home did we realise that there was no salad or dressing with the onion bhajis which is included with all starters, when my partner rang as to why there was not a full refund she was met with raised voice, talking over her and back tracking on what had been agreed, So that's what you get as a customer with friends & family of over 20 years. NOT ANY MORE.
Jordan Davies
Beautiful food and great Freindly staff.
julie gardner
Awful meal . Cold , bland , disgusting.
m j
Lovely food, loads of it, great service, will defo buy again
Joanne Jones
Food was disgusting, chips were rock hard and cold AND the rice was full of lumps and cold curry was cold full of grease.. onion bajia were overcooked and rock hard pashwri burnt and like leather. Phoned bridgend balti and the woman had a bad attitude called me and my neighbour liers. WILL NEVER ORDER FROM HERE AGAIN AND I'D ADVISE YOU ALL TO NOT TO IF YOU DON'T WANT TO WASTE YOUR MONEY!!
Sam John
Really tasty food and good portions
Dai J
Best Indian Takeaway in Bridgend by far! This evening Chicken Tikka Madras, Chicken Tikka Rogan, Mushroom Garlic Rice was Delicious ?
4 1/2 hours after ordered, food arrived!!! Found food elsewhere at 11pm - couldn’t get hold of restaurant neither, not answering phone, to confirm if it would be delivered after the 3 hours wait!! Can’t believe that you think this exceptable ??
Philip Richards
Order regularly from here, food is ok but never order on new years eve.ordered at 6pm for delivery at 8pm.still waiting at 10.15pm.never again
Neil Harris
Too much mess outside. Smelly inside didn't wait for anyone to serve .
Sam Shapley
Really tasty food and good portions
M7668XJmarcp
Ordered our food at 6.01pm was informed that they were busy and it would take 2 hours for delivery. At 8.15pm we contacted them once more only to be told sorry it will be another hour. At 9.31 after repeated unanswered calls we have given up on receiving our food. Not communication and hopefully we will get a refund but not holding out Absolutely appalling service. Please do not waste your money
Great food, let down by service.Ordered at 6.20pm & delivered at 9.33pm.Initially estimated at 70mins, after 120mins I called and was told a maximum of 25mins more, then nothing until a call at 9.19pm saying they had run out of one of the items so had to substitute but somehow did not know the order was made 3hrs before!I know places get busy,.especially on certain nights but why give a 70min estimate if there was zero chance to make it? Why not simply inform the customer of a delay?They had both mobile & email and could easily have changed on their order service - bookyup - but that I suppose would have taken someone a few seconds on each customer...
The first order was lovely very warm and delivery was not too long to wait.But the next time I ordered I waited just under 2 hours and I phoned them up to ask where my order was too be told that they were waiting for a driver totally unacceptable and unforgivable.
First time to use Bridgend Balti for Indian takeaway and definitely not the last, the staff were very polite and well mannered and the food itself was probably the nicest Indian I’ve ever had and they didn’t skimp on portions like a lot of places nowadays. Will be back for more soon thank you
Ordered a collection, Chicken tikka starter, Chicken samosas, Mixed Bhajis (thinking this would be onion, cauliflower etc) and Chicken madras which was ready on time, got home to find the tiny Mixed Bhajis were on some sort of nan bread covered in a red sauce, so could not eat these as my partner has dietary needs, Sadly there was no description under the heading Mixed Bhajis so assumed it would be the above, so my partner rang and explained and was met with the answer "It is up to you to ask" with raised voice, so after some back and forth chat it was agreed that I bring the Bhajis back for a full refund and onion bhajis would be made and ready to collect on the house, so travelled back to the shop and explained and was handed three onion bhajis when I asked about the refund was told that it was an exchange so when I queried the 80p price difference I was given £1, Not until I got home did we realise that there was no salad or dressing with the onion bhajis which is included with all starters, when my partner rang as to why there was not a full refund she was met with raised voice, talking over her and back tracking on what had been agreed, So that's what you get as a customer with friends & family of over 20 years. NOT ANY MORE.
Beautiful food and great Freindly staff.
Awful meal . Cold , bland , disgusting.
Lovely food, loads of it, great service, will defo buy again
Food was disgusting, chips were rock hard and cold AND the rice was full of lumps and cold curry was cold full of grease.. onion bajia were overcooked and rock hard pashwri burnt and like leather. Phoned bridgend balti and the woman had a bad attitude called me and my neighbour liers. WILL NEVER ORDER FROM HERE AGAIN AND I'D ADVISE YOU ALL TO NOT TO IF YOU DON'T WANT TO WASTE YOUR MONEY!!
Really tasty food and good portions
Best Indian Takeaway in Bridgend by far! This evening Chicken Tikka Madras, Chicken Tikka Rogan, Mushroom Garlic Rice was Delicious ?
Restaurantji Recommends
4 1/2 hours after ordered, food arrived!!! Found food elsewhere at 11pm - couldn’t get hold of restaurant neither, not answering phone, to confirm if it would be delivered after the 3 hours wait!! Can’t believe that you think this exceptable ??
Order regularly from here, food is ok but never order on new years eve.ordered at 6pm for delivery at 8pm.still waiting at 10.15pm.never again
Too much mess outside. Smelly inside didn't wait for anyone to serve .
Really tasty food and good portions
Ordered our food at 6.01pm was informed that they were busy and it would take 2 hours for delivery. At 8.15pm we contacted them once more only to be told sorry it will be another hour. At 9.31 after repeated unanswered calls we have given up on receiving our food. Not communication and hopefully we will get a refund but not holding out Absolutely appalling service. Please do not waste your money