I have ordered regularly from this pizza hut for a while. However tonight trying to place an order for a large party, I was unable to do so as they would not take an order by phone, and they no longer accept cash.The staff member on the phone was also extremely rude. I will no longer be returning to this pizza hut. You've not only lost out on a massive sale this evening but a customer who has been loyal for years
Shockingly bad service. Waited 20 minutes to be served, only to be told to come back later. Went to Domino's instead and got served straight away. Absolutely abysmal.
Rhys Ginn
made us wait 25 minutes before taking an order, and then told us that they can’t actually take our order and to leave. didn’t even look busy. it takes a couple minutes at most to take an order and they couldn’t even do that.
Barrie Jones
Good service, friendly helpful staff. Tasty Pizza.
Calum Young
No one on the front desk.Food is mostly nice but on occasions it’s cold or tastes old.
Oguzcan Mehmet
A good case of a model of unprofessional behaviour. Only one person's attitude could change the image of a shop so badly. Considering the last 3 comments, this is not just my observation.
Amy Leonard
Every time me and my boyfriend order from here we always have an issue if it wasn't run by idiot maybe people would receive their orders on time and their orders in general.. tonight we ordered and had nothing as a result!! Appalling staffing and management. try to ring and you get no where wouldn't recommend to anyone.
Charlotte Hinder
Didn’t receive all of my food and when I went to the store to get the food that was missing. After waiting 20 minutes to speak to the manager I asked for the missing food and the food remade as it was cold when it was arrived I was told I could only have the food that was missing and I would need to contact head office for a refund. After him telling us we could only have the missing food for five minutes, he threatened to phone the police ‘if we didn’t get out of his store’ and when we told him it was the worse customer service we’d received he shouted back that we were the worst customers he’d ever had! Do not go there unless you want cold and missing food and a terrible attitude when they are the ones who didn’t deliver the full order
Lisa Harvey
Ordered a lot of food to feed 6 adults & 7 children to be delivered from a Pizza Hut 12mins away. The order arrived 1hr 45mins late and we didn’t get our food till after 10pm, kids were starving!When I tried calling staff were rude, unhelpful, couldn’t tell us where our order was and hung up on us.When food arrived it was cold.Would never order from here again - absolutely terrible place!!
Laura Rainbow
Wow what amazing experience I have had today very friendly gentleman he was so lovely and helpful. Food was excellentVegetarian options: Got a option for all dietary requirements
Updated review thought I would try it out as new management ordered at 19:15 2 hours later still no pizza phoned up and when someone finally answered they just said it would be with me as soon as possible what a joke this place is will never order from there ever again would give less stars but google doesn’t let you
Departure62715791972
Promised delivery in 30-40 minutes. Called after an hour, told it would be another 30 minutes. Called back after another 40 minutes and told will be another 30 mins. Still waiting. Shocking. Will use Domino’s from now on
Evil A
@pizzahutdeliver what an amazing experience tonight, faultless ordering process, fast delivery and fresh hot pizza and sides Mike who delivered my order from #Bridgend #brackla store was first class, I even called the store to thank the manager for providing great service #pizza #greatservice #Mike deserves recognition
Jay Perry (DaMikki)
I have repeatedly tried to order from Pizza hut via Deliveroo, in fact my wife and I have tried to order 4 times now and each time the store status changes to closed or our order is rejected.To Pizza Hut Brackla in Bridgend, if you aren't open or you don't want to sell Pizza to Deliveroo customers then remove yourself from Deliveroo and stop wasting customers time.I will also be making a complaint to Deliveroo about your stores conduct as having 4 orders canceled by your pointless store without any explanation is p*** poor customer service !
adrian whittle
Ordered, at 2pm, went there at 4.00pm, as there was no sign of delivery, lo and behold, they are closed. This is fraud, will be complaining to my credit card to get refund, as their complaints email doesn't allow you to.Vegetarian options: Doesn't matter, they are closed
I have ordered regularly from this pizza hut for a while. However tonight trying to place an order for a large party, I was unable to do so as they would not take an order by phone, and they no longer accept cash.The staff member on the phone was also extremely rude. I will no longer be returning to this pizza hut. You've not only lost out on a massive sale this evening but a customer who has been loyal for years
Shockingly bad service. Waited 20 minutes to be served, only to be told to come back later. Went to Domino's instead and got served straight away. Absolutely abysmal.
made us wait 25 minutes before taking an order, and then told us that they can’t actually take our order and to leave. didn’t even look busy. it takes a couple minutes at most to take an order and they couldn’t even do that.
Good service, friendly helpful staff. Tasty Pizza.
No one on the front desk.Food is mostly nice but on occasions it’s cold or tastes old.
A good case of a model of unprofessional behaviour. Only one person's attitude could change the image of a shop so badly. Considering the last 3 comments, this is not just my observation.
Every time me and my boyfriend order from here we always have an issue if it wasn't run by idiot maybe people would receive their orders on time and their orders in general.. tonight we ordered and had nothing as a result!! Appalling staffing and management. try to ring and you get no where wouldn't recommend to anyone.
Didn’t receive all of my food and when I went to the store to get the food that was missing. After waiting 20 minutes to speak to the manager I asked for the missing food and the food remade as it was cold when it was arrived I was told I could only have the food that was missing and I would need to contact head office for a refund. After him telling us we could only have the missing food for five minutes, he threatened to phone the police ‘if we didn’t get out of his store’ and when we told him it was the worse customer service we’d received he shouted back that we were the worst customers he’d ever had! Do not go there unless you want cold and missing food and a terrible attitude when they are the ones who didn’t deliver the full order
Ordered a lot of food to feed 6 adults & 7 children to be delivered from a Pizza Hut 12mins away. The order arrived 1hr 45mins late and we didn’t get our food till after 10pm, kids were starving!When I tried calling staff were rude, unhelpful, couldn’t tell us where our order was and hung up on us.When food arrived it was cold.Would never order from here again - absolutely terrible place!!
Wow what amazing experience I have had today very friendly gentleman he was so lovely and helpful. Food was excellentVegetarian options: Got a option for all dietary requirements
Restaurantji Recommends
Updated review thought I would try it out as new management ordered at 19:15 2 hours later still no pizza phoned up and when someone finally answered they just said it would be with me as soon as possible what a joke this place is will never order from there ever again would give less stars but google doesn’t let you
Promised delivery in 30-40 minutes. Called after an hour, told it would be another 30 minutes. Called back after another 40 minutes and told will be another 30 mins. Still waiting. Shocking. Will use Domino’s from now on
@pizzahutdeliver what an amazing experience tonight, faultless ordering process, fast delivery and fresh hot pizza and sides Mike who delivered my order from #Bridgend #brackla store was first class, I even called the store to thank the manager for providing great service #pizza #greatservice #Mike deserves recognition
I have repeatedly tried to order from Pizza hut via Deliveroo, in fact my wife and I have tried to order 4 times now and each time the store status changes to closed or our order is rejected.To Pizza Hut Brackla in Bridgend, if you aren't open or you don't want to sell Pizza to Deliveroo customers then remove yourself from Deliveroo and stop wasting customers time.I will also be making a complaint to Deliveroo about your stores conduct as having 4 orders canceled by your pointless store without any explanation is p*** poor customer service !
Ordered, at 2pm, went there at 4.00pm, as there was no sign of delivery, lo and behold, they are closed. This is fraud, will be complaining to my credit card to get refund, as their complaints email doesn't allow you to.Vegetarian options: Doesn't matter, they are closed