This is actually the costa in link retail off Newport rd Cardiff but doesn’t seem to be on trip advisor. This is the 2nd time I’ve gone there and had lukewarm tea - I go there to meet a friend with a disability as he likes the accessibility from the car park but the tea is awful. Why can’t they boil the water?
Joe E
Disgusted by the behaviour of the staff member Joe today. He was nothing but rude and seemed to have an attitude towards us from the start. He carelessly put our toasties in to be heated to which they fell apart as he was just so aggressive with them. Joe’s manor and attitude has really ruined our experience with this costa as we come here a lot and have always found it amazing. Will not be returning after today.
Cas B
We visited Costa today whilst visiting our son in Cardiff. We were appalled! The staff were inept and one of them was abrupt and had a defensive attitude. The general appearance of the cafe was grubby; floors and tables unkept and dirty, nothing cleared or cleaned away. The toilets were disgusting, excrement down the outside and on the seat. I was cautious when washing my hands, as the whole sink area was unhygienic! I would add that there were only two staff working so it would have been difficult to find time to clean or tidy. However, this is not the standard that I would expect from Costa and will not be visiting again and would forewarn future customers - Yuk!!
janehQ5442WS
Enjoyed the coffee with my family but disappointed that one of the barristars put out a load of cardboard waste on the street outside. As it was windy the cardboard was blown around. Not bin collecting day I pointed this out to the staff but they felt it was not their problem. Who's responsible for the environment?
SueLes12
Love this place. Clean and comfy with staff always going the extra mile to chat and make you feel comfortable.
Mark Tapper
Only one toilet working , and tea and coffee was louk warm.that wye only 2 stars
Jessica Large
Me and my friend Had a hot chocolate with Cream on only to find the Cream was sour (out of date) so my friend told the woman walking past us and said she would get us a new one, only to find the cream yet again the cream was sour. So we had it without cream as it was the simpler option.
Jason Cox
Cheaper than other major coffee brands and offering similar quality ingredients and a wide range to suit all dietary needs, their food is good quality although a little more expensive
leeah gibbs
Costa was as welcoming as ever. The staff were very friendly and efficient. Plenty of seats and a big car park. I have given 4 stars as the selection of food wasn't great today. The toilets could also do with cleaning more often. Overall Costa is always a place to enjoy a good coffee!
Chloe
Drive through: got given a meat and dairy ham and cheese toastie instead of the vegan one. Super upset and feel really let down. The packets are labeled so I don't understand how this mistake was made. If this happened to someone with a dairy allergy it could have been fatal.\\nSoya and dairy lattes weren't labelled either!!
Pleasant and friendly staff and clean interior area. Slight mishap with the presentation of one of our two flat whites, but otherwise great coffee.
R T
Great service today from ordering to receiving my order. Very polite and was greeted very promptly and was thanked as I left.
Jacs Williams
Clean, socially distanced seating indoors.\\nGreat hot chocolate as ever!
Sarafhurley
Great coffee and a nice coffee shop, though the shop itself is rather cold. The staff are pleasant and efficient but their toilets let them down. They tend to be grubby, have something essential such as soap or toilet paper missing, yesterday it was hand soap. It’s a convenient location, which is why we use it.
Jo Jomijas
Good coffee shame they don't have the same Customer loyalty card whereby you have a complimentary drink when card is full.
This is actually the costa in link retail off Newport rd Cardiff but doesn’t seem to be on trip advisor. This is the 2nd time I’ve gone there and had lukewarm tea - I go there to meet a friend with a disability as he likes the accessibility from the car park but the tea is awful. Why can’t they boil the water?
Disgusted by the behaviour of the staff member Joe today. He was nothing but rude and seemed to have an attitude towards us from the start. He carelessly put our toasties in to be heated to which they fell apart as he was just so aggressive with them. Joe’s manor and attitude has really ruined our experience with this costa as we come here a lot and have always found it amazing. Will not be returning after today.
We visited Costa today whilst visiting our son in Cardiff. We were appalled! The staff were inept and one of them was abrupt and had a defensive attitude. The general appearance of the cafe was grubby; floors and tables unkept and dirty, nothing cleared or cleaned away. The toilets were disgusting, excrement down the outside and on the seat. I was cautious when washing my hands, as the whole sink area was unhygienic! I would add that there were only two staff working so it would have been difficult to find time to clean or tidy. However, this is not the standard that I would expect from Costa and will not be visiting again and would forewarn future customers - Yuk!!
Enjoyed the coffee with my family but disappointed that one of the barristars put out a load of cardboard waste on the street outside. As it was windy the cardboard was blown around. Not bin collecting day I pointed this out to the staff but they felt it was not their problem. Who's responsible for the environment?
Love this place. Clean and comfy with staff always going the extra mile to chat and make you feel comfortable.
Only one toilet working , and tea and coffee was louk warm.that wye only 2 stars
Me and my friend Had a hot chocolate with Cream on only to find the Cream was sour (out of date) so my friend told the woman walking past us and said she would get us a new one, only to find the cream yet again the cream was sour. So we had it without cream as it was the simpler option.
Cheaper than other major coffee brands and offering similar quality ingredients and a wide range to suit all dietary needs, their food is good quality although a little more expensive
Costa was as welcoming as ever. The staff were very friendly and efficient. Plenty of seats and a big car park. I have given 4 stars as the selection of food wasn't great today. The toilets could also do with cleaning more often. Overall Costa is always a place to enjoy a good coffee!
Drive through: got given a meat and dairy ham and cheese toastie instead of the vegan one. Super upset and feel really let down. The packets are labeled so I don't understand how this mistake was made. If this happened to someone with a dairy allergy it could have been fatal.\\nSoya and dairy lattes weren't labelled either!!
Restaurantji Recommends
Pleasant and friendly staff and clean interior area. Slight mishap with the presentation of one of our two flat whites, but otherwise great coffee.
Great service today from ordering to receiving my order. Very polite and was greeted very promptly and was thanked as I left.
Clean, socially distanced seating indoors.\\nGreat hot chocolate as ever!
Great coffee and a nice coffee shop, though the shop itself is rather cold. The staff are pleasant and efficient but their toilets let them down. They tend to be grubby, have something essential such as soap or toilet paper missing, yesterday it was hand soap. It’s a convenient location, which is why we use it.
Good coffee shame they don't have the same Customer loyalty card whereby you have a complimentary drink when card is full.