Customer service non existent not fit for purpose,
Anthony Aron Hyatt
No no no. Staff are very rude and inattentive....a most unpleasant cafe. Can't recommend. Staff school children coming in. Noisy. Sitting at tables unclean and sticky. Not fair to Costa standards.Never again. They couldn't care less
RYAN SULLIVAN
I was having quite a down day and the baristas behind the counter were really friendly, chatted with me about Christmas, has Christmas jumpers on and pretty much made my day. I wish every customer service experience was like this because we would all be better off. Thank you ☺️
Abigail Quirk
I believe we were ‘served’ by Donna, using served as a very loose term. No greeting, awful attitude and very snappy.She yelled at the delivery driver, Uber pick up man and seemed rude to her colleague.Working in hospitality, I get we have off days, but honestly she completely ruined our afternoon. Truly feel bad for the poor guy who had to work alongside her.
Jaden King
Recently visited Albany branch. The brown haired lady I think her name is Donna was so rude to not only customers but also delivery driver. She would not let me scan my costa card. She shouted at an elderly woman. She shouted at the delivery driver for putting a delivery in the wrong place. She was abrupt rude short and deterred customers making them feel awkward. Shocked at this service. Not what I expect from such tan esteemed brand.
Sophie
Was very disappointed by the customer service from the brown haired lady shouting at customers making them feel uncomfortable. Would not recommend visiting whilst she is employed
Nicole Rose
The boys are lovely here, but I’m sorry The lady with the name badge donna, really let’s the company down. How is she still employed here???
Safari13944248481
This is actually the costa in link retail off Newport rd Cardiff but doesn’t seem to be on trip advisor. This is the 2nd time I’ve gone there and had lukewarm tea - I go there to meet a friend with a disability as he likes the accessibility from the car park but the tea is awful. Why can’t they boil the water?
Joe E
Disgusted by the behaviour of the staff member Joe today. He was nothing but rude and seemed to have an attitude towards us from the start. He carelessly put our toasties in to be heated to which they fell apart as he was just so aggressive with them. Joe’s manor and attitude has really ruined our experience with this costa as we come here a lot and have always found it amazing. Will not be returning after today.
I went in today at 11.30AMThursday 21st September.Was served by a young lad who almost looked like he was being held hostage there. No eye contact and mumbling ‘what do you want?’Terrible service, I was going to sit in but after having a service as such I decided to take my coffee else where.I get that everybody hates a 9-5 but have some enthusiasm in you!Quite tall browned haired! Refused to give me his name.
Dan Shackson
The staff are so rude in this store, especially the brown haired woman. She speaks to everyone with a very abrupt/rude tone as if she is being massively inconvenienced by people wanting coffee in a Costa. Tables are only clear and clean if you're willing to clear them yourself and ask for a cloth.. again this seems to massively annoy brown hair lady. I've had so many poor experiences in here that I've given up going here now
Steph Robs
Been in here twice in the last couple of weeks. Today is the last time. Only person at the till & staff took several minutes make eye contact & seeve me. More than 10 tables with dirty cups on them. Tables without dirty crockery on then were dirty. Place generally shabby & unclean. Toilet I used smelled of urine & was very dirty. No wonder the place is always empty.
Cas B
We visited Costa today whilst visiting our son in Cardiff. We were appalled! The staff were inept and one of them was abrupt and had a defensive attitude. The general appearance of the cafe was grubby; floors and tables unkept and dirty, nothing cleared or cleaned away. The toilets were disgusting, excrement down the outside and on the seat. I was cautious when washing my hands, as the whole sink area was unhygienic! I would add that there were only two staff working so it would have been difficult to find time to clean or tidy. However, this is not the standard that I would expect from Costa and will not be visiting again and would forewarn future customers - Yuk!!
Firdevs Mustafa
Awful service. Even the women didn’t tell me ‘Hi’. I usually always order a plant based milk cappuccino because I'm allergic to dairy milk. I am sure that in the cup that she warmed the milk there was dairy milk left from the previous order. After that coffee I had terrible stomach pain two days. Also the place was miserable. At least with such high prices I expected to get better service and a tidy place
Good ?
Customer service non existent not fit for purpose,
No no no. Staff are very rude and inattentive....a most unpleasant cafe. Can't recommend. Staff school children coming in. Noisy. Sitting at tables unclean and sticky. Not fair to Costa standards.Never again. They couldn't care less
I was having quite a down day and the baristas behind the counter were really friendly, chatted with me about Christmas, has Christmas jumpers on and pretty much made my day. I wish every customer service experience was like this because we would all be better off. Thank you ☺️
I believe we were ‘served’ by Donna, using served as a very loose term. No greeting, awful attitude and very snappy.She yelled at the delivery driver, Uber pick up man and seemed rude to her colleague.Working in hospitality, I get we have off days, but honestly she completely ruined our afternoon. Truly feel bad for the poor guy who had to work alongside her.
Recently visited Albany branch. The brown haired lady I think her name is Donna was so rude to not only customers but also delivery driver. She would not let me scan my costa card. She shouted at an elderly woman. She shouted at the delivery driver for putting a delivery in the wrong place. She was abrupt rude short and deterred customers making them feel awkward. Shocked at this service. Not what I expect from such tan esteemed brand.
Was very disappointed by the customer service from the brown haired lady shouting at customers making them feel uncomfortable. Would not recommend visiting whilst she is employed
The boys are lovely here, but I’m sorry The lady with the name badge donna, really let’s the company down. How is she still employed here???
This is actually the costa in link retail off Newport rd Cardiff but doesn’t seem to be on trip advisor. This is the 2nd time I’ve gone there and had lukewarm tea - I go there to meet a friend with a disability as he likes the accessibility from the car park but the tea is awful. Why can’t they boil the water?
Disgusted by the behaviour of the staff member Joe today. He was nothing but rude and seemed to have an attitude towards us from the start. He carelessly put our toasties in to be heated to which they fell apart as he was just so aggressive with them. Joe’s manor and attitude has really ruined our experience with this costa as we come here a lot and have always found it amazing. Will not be returning after today.
Restaurantji Recommends
I went in today at 11.30AMThursday 21st September.Was served by a young lad who almost looked like he was being held hostage there. No eye contact and mumbling ‘what do you want?’Terrible service, I was going to sit in but after having a service as such I decided to take my coffee else where.I get that everybody hates a 9-5 but have some enthusiasm in you!Quite tall browned haired! Refused to give me his name.
The staff are so rude in this store, especially the brown haired woman. She speaks to everyone with a very abrupt/rude tone as if she is being massively inconvenienced by people wanting coffee in a Costa. Tables are only clear and clean if you're willing to clear them yourself and ask for a cloth.. again this seems to massively annoy brown hair lady. I've had so many poor experiences in here that I've given up going here now
Been in here twice in the last couple of weeks. Today is the last time. Only person at the till & staff took several minutes make eye contact & seeve me. More than 10 tables with dirty cups on them. Tables without dirty crockery on then were dirty. Place generally shabby & unclean. Toilet I used smelled of urine & was very dirty. No wonder the place is always empty.
We visited Costa today whilst visiting our son in Cardiff. We were appalled! The staff were inept and one of them was abrupt and had a defensive attitude. The general appearance of the cafe was grubby; floors and tables unkept and dirty, nothing cleared or cleaned away. The toilets were disgusting, excrement down the outside and on the seat. I was cautious when washing my hands, as the whole sink area was unhygienic! I would add that there were only two staff working so it would have been difficult to find time to clean or tidy. However, this is not the standard that I would expect from Costa and will not be visiting again and would forewarn future customers - Yuk!!
Awful service. Even the women didn’t tell me ‘Hi’. I usually always order a plant based milk cappuccino because I'm allergic to dairy milk. I am sure that in the cup that she warmed the milk there was dairy milk left from the previous order. After that coffee I had terrible stomach pain two days. Also the place was miserable. At least with such high prices I expected to get better service and a tidy place