KFC Cardiff - Excelsior Road

Excelsior Rd, Cardiff
029 2061 0740

Recent Reviews

Deborah Morgan

Had delivery.....arrived timely but food was awful. Sharing bucket with sides....gravy like water fries were cold and soggy and the chicken burned and old and greasy....was disappointed as can't take food back as it was

Jordan Pyles

Jordan served me today very happy friendly and quick service excellent coustomer service made my day nice to meet another Jordan ?

Kevin Roper

Never again will I order from here the chicken was undercooked and slimy the coating wasn't crispy and they forgot my drink , went in the bin disgusting.

Luke Harries

Just ordered food on Uber, the entire order is cold and I haven’t got the sauces I paid extra for. Do not order from

Chris Harris

Your food prices are now so expensive and sadly the food isn't as good these days and the fully loaded tower burger was smaller than it use to but you charge loads more !

Oliver Hopkins

Tasty, quick and efficient.

Aakash Sonny

Consistently the worst service possible. Good luck getting your meal in less than 45 mins.

Nasim Ahammed Tk

I usually go to this KFC. My family loved this place.

Sumon kumar Ray

Very bad experience at this KFC an hour ago.My son and I went there for food after watching Cardiff City vs. Birmingham city match at the stadium. We reached there just before 11pm but did not realise it closes at 11. We decided to eat in and ordered two Super charged Zinger box meals. Got the food after a slight delay and started to eat. After a few minutes a lady came and told us that they close at 11 and we have to leave. We just had a few bites by then. Naturally I was a bit surprised and told her I did not know that they close at 11. I requested her, if we can finish our food and leave. She said, she cannot allow us in any further and we have to leave now. Then I asked her, when I was ordering the food, if their staff had told us to take it away, we would happily do that. We are in the middle of our meal and if she can let us finish it fast and leave. It was again repetitive negative response from her. At that point, my 10 year old son started getting a bit nervous as he heard her repeatedly saying 'you have to leave' ! I helped him to pack our half eaten food and prepared to leave. My son got a bit panic stricken and as a result dropped his box of food on the floor.Worth mentioning the role of a gentleman who served us our food very professionally. He asked the lady why the system allowed us to eat in at the time of closing? The answer from her was not meaningful unfortunately.We got a few apologies from her but had to leave with a very bad experience. Food from KFC never left such a bad taste in the mouth.Date 13th December 2023. Order number #9096.

Deepak Shaji

Poor staff, Need to be trained as an ex- Area Manager at kfc, that's not the way we used to work, especially poor customer service and low food quality, over heated chicken and fries.

James Mcfarlane

Ordered food through Uber eats £27 deal and I only received 20% of my order no drink freezing cold in edible food. I couldn't even get a refund or replacement food. Absolutely disgusting never will order from here or Uber eats again.

joseph jones

Sunday 3rd December at lunch time there wasn’t a queue for the drive through which doesn’t suprise me because they never have a queue for that place since you never get hot food it’s always seems like it’s been sat there for days and I finally learnt my lesson and had food poisoning from there unhygienic chicken.

Thomas Kitcher

Ordered from Uber eats and they missed half my food, gave me sweetcorn instead of gravy. My hot wings weren't in the bag, missing a fillet.

HAXoR

Absolute joke this place! Ordered at drive through, gave me totally the wrong order, hardly surprising as they all looked stoned! The kid at the window looked like he had just got out of bed and hadn’t even woken up yet! Can’t remember the last time i went to KFC and left happy, wont be going back! Rather chew a tramps toe nails than eat from here again.

Chemaine C

Ordered a fillet salad. Appalled that it arrived as a box of iceberg lettuce, a handful of sweetcorn dumped on the side and a tiny fillet that looked like it had been dropped on the floor. Absolutely nothing like the image on the menu. When I complained, and commented on the missing tomatoes, I was told they don’t receive tomatoes so can’t add them ! Had a refund. Sadly took it back appalled before taking a photo.

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