The coffee was fine but this Starbucks is terrible. It is filthy. The few times I have been in recently the bathroom floor is covered in water (at least I hope it is water). The close at 9.45pm though it says 11pm. There is no indication that this is just the shop or the drive through or both. But they are so rude in how they kick people out. There is no signage and online says something different. There was only one staff who was doing a good job but the other staff were completely missing. Usually if they even there they are on their phones or sitting at the tables with their boyfriends. The music was so loud impossible to work and people are almost yelling to speak to one another. The manager of this Starbucks and the corporation should be ashamed at this one. This so dirty. The tables aren’t getting and the especially the bathroom. The staff clearly don’t want to work. Will not be coming back to this one ever.
Arnya Peters
I visited the store last weekend and it was really busy inside I was served by a friendly member of staff and then I joined the queue of people waiting for their drinks. We were all told one of the coffee machines was broken and the girl Dal I think I read on her name badge was rushing through the drinks queue and apologising to each customer as she handed out the drinks. Waiting in a queue can be frustrating but it was clear to see she was trying to manage a stressful situation and some customer were being rude. More staff like her should be employed she is an asset to the business!
Alan Chase
Very uninspiring interior in desperate need of a refurb - same as when I visited some years ago! Food range and quality quite good. Drinks range good but poor quality foam on cappuccinos. Furniture shabby.
S J
brilliant service from nicole such a friendly girl
You'vegotthisstrangeeffectonme
I visit the Newport Road store 5 days a week for my daily coffee and sometimes food too. I've always received nothing but the best service from all staff members there, particularly Georgia and Ffion, who go above and beyond. They are professional, very efficient, friendly and always engage in conversation. All staff at this store know my order off by heart, and do a fantastic job multitasking managing the drive thru customers, as well as promptly serving in store as well.The current team here are a credit to the Starbucks brand, and thoroughly deserve this recognition.
Ricky
I tend to grab a latte here atleast once a day, that should say a lot. The team are always friendly and the store is clean and has a good feel about it. Great first thing, nice and quiet but get a good vibe as the day goes on and the place fills up with people too.
martin cleaver
I attend each morning at 6am for my latte and to read my morning paper. All the ladies I see each morning in are so friendly and nice,which at that time of day is not easy!!I am an ex Costa customer of many years but their service became so bad on Newport Road that I converted to Starbucks which I have not regretted. Congratulations to Georgia and all the *girls* for making me feel welcome each morning!Martin Cleaver, Rumney, Cardiff
Liam Gaughan
Does not except
Jo Myles
Collected a good to go bag, it felt a bit light but trusted the staff, never again, they were stood sniggering and when I got home realised the contents were written on the bag but half of it was missing. Disgusting, tried to call and they don’t bother answering. It’s not the best, normally cheese toasties and some cake but when half of it is missing it’s simply not good enough. Not worth the money, don’t bother, go to Costa instead, lovely staff lovely food
Sami Sami
This is a very bad place. I go there every day after that. He sends tickets for £60. This is very
Lovely Starbucks, lots of parking in my business meeting. Coffee was superb too!
Tara ward
Just been to newport road and the lady behind the counter nicole was absolute gem ? her customer skills are kind and friendly her smile was beautiful she in all was lovely. She was helpful as can be. Going to see her monday too ? lovely lovely girl
Charlie Kertin
So today is New Year’s Day. Today I went to Starbucks to go through the drive through. But to see there is a cone there. I then walked to the door where they opened it slightly to tell me it’s New Year’s Day and they close the store at 6 and drive through 7. I come though at 6:40 and the girl tells me I can go through the drive through as I told her the time. She then told me to hold on and closed the door. I got back into the car and then they decide it’s great to turn the main light off after she says she’d sort it out. That is one of the rudest things ever and I would like to hear back from management as this is not on and clearly this team needs to be stricken and hire new baristas. This has happened for atleast 2 years now where they close at “12” and we go at 11 and they’re closed. The Staff member also left not long after I got into the car. Please contact me as soon as you can as I will take it further
Rush R
Watery coffee. Possibly the worst Starbucks in Cardiff (and slightly more expensive than most too), have been here numerous times and every time the coffee was lacking. Watery, flat, tasteless. The iced coffees tend to be worse but the hot ones aren’t much better either.
The coffee was fine but this Starbucks is terrible. It is filthy. The few times I have been in recently the bathroom floor is covered in water (at least I hope it is water). The close at 9.45pm though it says 11pm. There is no indication that this is just the shop or the drive through or both. But they are so rude in how they kick people out. There is no signage and online says something different. There was only one staff who was doing a good job but the other staff were completely missing. Usually if they even there they are on their phones or sitting at the tables with their boyfriends. The music was so loud impossible to work and people are almost yelling to speak to one another. The manager of this Starbucks and the corporation should be ashamed at this one. This so dirty. The tables aren’t getting and the especially the bathroom. The staff clearly don’t want to work. Will not be coming back to this one ever.
I visited the store last weekend and it was really busy inside I was served by a friendly member of staff and then I joined the queue of people waiting for their drinks. We were all told one of the coffee machines was broken and the girl Dal I think I read on her name badge was rushing through the drinks queue and apologising to each customer as she handed out the drinks. Waiting in a queue can be frustrating but it was clear to see she was trying to manage a stressful situation and some customer were being rude. More staff like her should be employed she is an asset to the business!
Very uninspiring interior in desperate need of a refurb - same as when I visited some years ago! Food range and quality quite good. Drinks range good but poor quality foam on cappuccinos. Furniture shabby.
brilliant service from nicole such a friendly girl
I visit the Newport Road store 5 days a week for my daily coffee and sometimes food too. I've always received nothing but the best service from all staff members there, particularly Georgia and Ffion, who go above and beyond. They are professional, very efficient, friendly and always engage in conversation. All staff at this store know my order off by heart, and do a fantastic job multitasking managing the drive thru customers, as well as promptly serving in store as well.The current team here are a credit to the Starbucks brand, and thoroughly deserve this recognition.
I tend to grab a latte here atleast once a day, that should say a lot. The team are always friendly and the store is clean and has a good feel about it. Great first thing, nice and quiet but get a good vibe as the day goes on and the place fills up with people too.
I attend each morning at 6am for my latte and to read my morning paper. All the ladies I see each morning in are so friendly and nice,which at that time of day is not easy!!I am an ex Costa customer of many years but their service became so bad on Newport Road that I converted to Starbucks which I have not regretted. Congratulations to Georgia and all the *girls* for making me feel welcome each morning!Martin Cleaver, Rumney, Cardiff
Does not except
Collected a good to go bag, it felt a bit light but trusted the staff, never again, they were stood sniggering and when I got home realised the contents were written on the bag but half of it was missing. Disgusting, tried to call and they don’t bother answering. It’s not the best, normally cheese toasties and some cake but when half of it is missing it’s simply not good enough. Not worth the money, don’t bother, go to Costa instead, lovely staff lovely food
This is a very bad place. I go there every day after that. He sends tickets for £60. This is very
Restaurantji Recommends
Lovely Starbucks, lots of parking in my business meeting. Coffee was superb too!
Just been to newport road and the lady behind the counter nicole was absolute gem ? her customer skills are kind and friendly her smile was beautiful she in all was lovely. She was helpful as can be. Going to see her monday too ? lovely lovely girl
So today is New Year’s Day. Today I went to Starbucks to go through the drive through. But to see there is a cone there. I then walked to the door where they opened it slightly to tell me it’s New Year’s Day and they close the store at 6 and drive through 7. I come though at 6:40 and the girl tells me I can go through the drive through as I told her the time. She then told me to hold on and closed the door. I got back into the car and then they decide it’s great to turn the main light off after she says she’d sort it out. That is one of the rudest things ever and I would like to hear back from management as this is not on and clearly this team needs to be stricken and hire new baristas. This has happened for atleast 2 years now where they close at “12” and we go at 11 and they’re closed. The Staff member also left not long after I got into the car. Please contact me as soon as you can as I will take it further
Watery coffee. Possibly the worst Starbucks in Cardiff (and slightly more expensive than most too), have been here numerous times and every time the coffee was lacking. Watery, flat, tasteless. The iced coffees tend to be worse but the hot ones aren’t much better either.
A little