We visited midweek in April 2023 and had booked a table online earlier that afternoon. When we arrived it was very quiet with less than a quarter of the table occupied. There didn't appear to be one reserved for us as the waiter allowed us to choose any table. Service was reasonable and our order arrived fairly quickly. We ordered a Rustica pizza each (a Sticky Pig and a Picante) with a soft drink each. The Sticky Pig was tasty but included cracking as one of its toppings. Some pieces were quite large but it was so hard that the crackling was inedible. I worried that I would crack a tooth so it had to be picked off the pizza and set aside. The Picante was tasty but a little wet. Towards the end of our meal the waiter asked if everything was okay so we mentioned the very hard crackling. He said "it's meant to be crispy" so we demonstrated that it wasn't "crispy" but rock hard. He just laughed and cleared the table: there was no apology at all. The bill came to almost £42, which isn't great value but on a par with other city centre restaurants. We would return but would choose more carefully next time!
Trail07992618111
When you order a delivery you expect it to turn up. You don’t expect them to take your money, then when you call to find out where it is to find they are closed. You don’t expect to be told they delivered it to you when they didn’t.
David Johnston
Outstanding restaurant.The first time I ate at Zizzi, High Street, Cardiff in a long time.My visit was Monday 6th March 2023 at 3pm.The server was Marco. He helped with meal choice and ordering as one order from the free from Menu.Food was cooked fresh to order, generous toppings and spaced out.We will most definitely return.Vegetarian options: Vegan and vegetarian option.Wheelchair accessibility: Acceptable to allDietary restrictions: Gluten Free option.
waiteyW80
Not the best customer facing staff, had to walk to the bar to get a table. When finally sat down in a relatively quiet restaurant (8 other people eating), we were presented menu's and started looking, when we were about to order, I presented the 'Taste' QR image and were informed that they won't accept it today, Sunday 26th March. I know full well you can't use it on Friday or Saturday, but valid at all other times. I asked why not today? Was informed it can't be used as there is an event going on, when I asked the male staff member what was going on, he replied "I don't know". I asked him to find out what was the event and why I can't use a Taste card in there. He wandered off, no interaction with any other staff and returned. " sorry we won't accept the Taste card. As I said before, there is an event going on" although he failed to say what event it was. If the restaurant sector is continually moaning about no shows, poor attendance etc etc, zizzi happily turned customers away from an establishment that was not even a quarter full. Why do you all moan? Suffice to say, off my list. Love to see Zizzi reply!
AFPragnell
What a shame, a real shame, but Zizzi's seems to be a victim of the staffing crisis in hospitality. We arrived at three, ordered before 3.30, and had to leave having not had our mains over an hour later - despite asking for them at the same time as the starters. Apparently, they only had two chefs on, hence the delay, oh, and other tables too. Luckily, those two chefs managed to churn out pizza after pizza for those smart enough to order delivery. The manager comped us the starters (which was good of him) but really we were disappointed with an experience that should have been better than that. You choose a trusted chain like Zizzi's in the hope that there will be good standards of service and quality of food. In this case, the service was so poor we didn't get to taste the food. If you are going to prioritise collection/delivery orders, then just close for table service - or give the customers a head's up that you are going to be super slow. I've eaten at many a Zizzi's and never had anything close to this level of experience. I sincerely hope this is not indicative of a general decline.
paulgN6918FX
Very bad service today and every meal was wrong at some level won’t ever use again even put £10 on my bill for a team tip lmao so bad
David J Johnston
Outstanding restaurant. The first time I ate at Zizzi, High Street, Cardiff in a long time.
My visit was Monday 6th March 2023 at 3pm.
The server was Marco. He helped with meal choice and ordering as one order from the free from Menu.
Food was cooked fresh to order, generous toppings and spaced out.
We will most definitely return.
Liv Broughton
Me and my boyfriend stopped by to get something to eat but the service was so slow we had to just stick with drinks. I work in hospitality so am understanding when times are tough but this was honestly like waiting for hell to freeze over. The worst part is that they got the drink order completely wrong and gave an alcoholic drink to a non drinker! We weren't aware until after the bill came...Waitress gave some sass when we said we weren't staying for food which put us off coming back even more. This is such a shame as its where we had our first date but I highly doubt we will ever return!
Dzeina Logvina
Starter was really nice, but after waiting half an hour for my lasagne, they brought half empty plate. They need to reconsider the way how they serve food and what plates to use. Looked to me like chef run out of ingredients.
960mayal
Me and my friends came here for his birthday and we waited almost half an hour to be seated which is a joke!the food was terrible pizza was undercooked the drinks tasted flat they ignored my request for some ketchup and we waited more than 45 minutes for our food and the place was empty and it was very unhygienic the toilets were filthy looked like they’d never been cleaned i was very disappointed as the food on the menu looked lovely!I would highest unrecommended this place for food!!!
So much wonderful works and great results! All kinds of interesting strategies! This will be my 4th year of trading with Mrs. Brittany Dupree and I can proudly recommend her to everyone. she did a clean work on my trading account and I loved it! with just a start up amount of €3000 now I'm trading with over €70,000. you can contact her for more enquires on email: [email protected] or WhatsApp: +1(406) 970-5581.
Furd Burfle
Bit of a barn being based in an old bank building , but the food, staff, and service are excellent. I particularly like their rustic pizzas and cannot eat a whole one so I generally cut it in half and take it home. Somewhat of an American tradition I found in the past year. I reckon for a fast food type place it's really jolly good. Better than most pizza places in Cardiff.
Karon
Couldn't believe how down hill this place has gone. An Italian restaurant with no lasagneat 6pm was unexceptabke The meal we choose instead was not freshly cooked and was nothing like described on the menu. Cold chips cold veg. And the chicken escalope "which it actually was" was tasteless . They didn't have the dessert we asked for which was a simple affogato in fact the best part of the whole experience was leaving.Will never visit this restaurant againPoor show guys
Nick Evans
My expectations were pretty low walking into this place as compared to the rest of Cardiff which was overflowing in places, it could generously be described as half-full.Food took over 40 minutes to be prepped which is laughable considering how simple the menu is.We were told by service staff that certain vouchers we had were valid only to be told by management upon paying that they weren't which caused an enormous scene. Any Manager with half a brain would have honoured what their staff had said but whoever was leading on 28/1/23 chose difficulty over a simple life.The food was average at best. I was roped in here for a family meal and was only reminded why I hadn't visited a Zizzi's in over 10 years. Cardiff has no shortage of great independent Italian restaurants; put your money towards them and let the incompetent, bland mediocrity of Zizzi's fade into obscurity and liquidation like so many of their ilk.
F8411ZKsamanthaw
The service was slow and very poor. Food went to wrong table so had to re cook. Walking past people waiting to be seated. Ran out of food at 6pm!! Was hoping for a quick meal . No 2 hrs !
We visited midweek in April 2023 and had booked a table online earlier that afternoon. When we arrived it was very quiet with less than a quarter of the table occupied. There didn't appear to be one reserved for us as the waiter allowed us to choose any table. Service was reasonable and our order arrived fairly quickly. We ordered a Rustica pizza each (a Sticky Pig and a Picante) with a soft drink each. The Sticky Pig was tasty but included cracking as one of its toppings. Some pieces were quite large but it was so hard that the crackling was inedible. I worried that I would crack a tooth so it had to be picked off the pizza and set aside. The Picante was tasty but a little wet. Towards the end of our meal the waiter asked if everything was okay so we mentioned the very hard crackling. He said "it's meant to be crispy" so we demonstrated that it wasn't "crispy" but rock hard. He just laughed and cleared the table: there was no apology at all. The bill came to almost £42, which isn't great value but on a par with other city centre restaurants. We would return but would choose more carefully next time!
When you order a delivery you expect it to turn up. You don’t expect them to take your money, then when you call to find out where it is to find they are closed. You don’t expect to be told they delivered it to you when they didn’t.
Outstanding restaurant.The first time I ate at Zizzi, High Street, Cardiff in a long time.My visit was Monday 6th March 2023 at 3pm.The server was Marco. He helped with meal choice and ordering as one order from the free from Menu.Food was cooked fresh to order, generous toppings and spaced out.We will most definitely return.Vegetarian options: Vegan and vegetarian option.Wheelchair accessibility: Acceptable to allDietary restrictions: Gluten Free option.
Not the best customer facing staff, had to walk to the bar to get a table. When finally sat down in a relatively quiet restaurant (8 other people eating), we were presented menu's and started looking, when we were about to order, I presented the 'Taste' QR image and were informed that they won't accept it today, Sunday 26th March. I know full well you can't use it on Friday or Saturday, but valid at all other times. I asked why not today? Was informed it can't be used as there is an event going on, when I asked the male staff member what was going on, he replied "I don't know". I asked him to find out what was the event and why I can't use a Taste card in there. He wandered off, no interaction with any other staff and returned. " sorry we won't accept the Taste card. As I said before, there is an event going on" although he failed to say what event it was. If the restaurant sector is continually moaning about no shows, poor attendance etc etc, zizzi happily turned customers away from an establishment that was not even a quarter full. Why do you all moan? Suffice to say, off my list. Love to see Zizzi reply!
What a shame, a real shame, but Zizzi's seems to be a victim of the staffing crisis in hospitality. We arrived at three, ordered before 3.30, and had to leave having not had our mains over an hour later - despite asking for them at the same time as the starters. Apparently, they only had two chefs on, hence the delay, oh, and other tables too. Luckily, those two chefs managed to churn out pizza after pizza for those smart enough to order delivery. The manager comped us the starters (which was good of him) but really we were disappointed with an experience that should have been better than that. You choose a trusted chain like Zizzi's in the hope that there will be good standards of service and quality of food. In this case, the service was so poor we didn't get to taste the food. If you are going to prioritise collection/delivery orders, then just close for table service - or give the customers a head's up that you are going to be super slow. I've eaten at many a Zizzi's and never had anything close to this level of experience. I sincerely hope this is not indicative of a general decline.
Very bad service today and every meal was wrong at some level won’t ever use again even put £10 on my bill for a team tip lmao so bad
Outstanding restaurant. The first time I ate at Zizzi, High Street, Cardiff in a long time. My visit was Monday 6th March 2023 at 3pm. The server was Marco. He helped with meal choice and ordering as one order from the free from Menu. Food was cooked fresh to order, generous toppings and spaced out. We will most definitely return.
Me and my boyfriend stopped by to get something to eat but the service was so slow we had to just stick with drinks. I work in hospitality so am understanding when times are tough but this was honestly like waiting for hell to freeze over. The worst part is that they got the drink order completely wrong and gave an alcoholic drink to a non drinker! We weren't aware until after the bill came...Waitress gave some sass when we said we weren't staying for food which put us off coming back even more. This is such a shame as its where we had our first date but I highly doubt we will ever return!
Starter was really nice, but after waiting half an hour for my lasagne, they brought half empty plate. They need to reconsider the way how they serve food and what plates to use. Looked to me like chef run out of ingredients.
Me and my friends came here for his birthday and we waited almost half an hour to be seated which is a joke!the food was terrible pizza was undercooked the drinks tasted flat they ignored my request for some ketchup and we waited more than 45 minutes for our food and the place was empty and it was very unhygienic the toilets were filthy looked like they’d never been cleaned i was very disappointed as the food on the menu looked lovely!I would highest unrecommended this place for food!!!
Restaurantji Recommends
So much wonderful works and great results! All kinds of interesting strategies! This will be my 4th year of trading with Mrs. Brittany Dupree and I can proudly recommend her to everyone. she did a clean work on my trading account and I loved it! with just a start up amount of €3000 now I'm trading with over €70,000. you can contact her for more enquires on email: [email protected] or WhatsApp: +1(406) 970-5581.
Bit of a barn being based in an old bank building , but the food, staff, and service are excellent. I particularly like their rustic pizzas and cannot eat a whole one so I generally cut it in half and take it home. Somewhat of an American tradition I found in the past year. I reckon for a fast food type place it's really jolly good. Better than most pizza places in Cardiff.
Couldn't believe how down hill this place has gone. An Italian restaurant with no lasagneat 6pm was unexceptabke The meal we choose instead was not freshly cooked and was nothing like described on the menu. Cold chips cold veg. And the chicken escalope "which it actually was" was tasteless . They didn't have the dessert we asked for which was a simple affogato in fact the best part of the whole experience was leaving.Will never visit this restaurant againPoor show guys
My expectations were pretty low walking into this place as compared to the rest of Cardiff which was overflowing in places, it could generously be described as half-full.Food took over 40 minutes to be prepped which is laughable considering how simple the menu is.We were told by service staff that certain vouchers we had were valid only to be told by management upon paying that they weren't which caused an enormous scene. Any Manager with half a brain would have honoured what their staff had said but whoever was leading on 28/1/23 chose difficulty over a simple life.The food was average at best. I was roped in here for a family meal and was only reminded why I hadn't visited a Zizzi's in over 10 years. Cardiff has no shortage of great independent Italian restaurants; put your money towards them and let the incompetent, bland mediocrity of Zizzi's fade into obscurity and liquidation like so many of their ilk.
The service was slow and very poor. Food went to wrong table so had to re cook. Walking past people waiting to be seated. Ran out of food at 6pm!! Was hoping for a quick meal . No 2 hrs !