Frequent mistakes, don’t refund online orders have to go to the store which makes no sense.
Teresa Harris
Staff were brilliant, the place was lovely and clean
Jen
I really love Kaspas. You have everything that you dream of related to sugar . I asked for a flat white, and I was unhappy as the size of the coffee was super big, and I used to have it smaller. The next time that I came, they gave me a coffee from the house as they remembered me. I have to say that the customer service is exceptional and I am not used to having it like here, Ezaf, thanks for your attention. You do a really good job !!!
James Pember
Great for the kids but very overpriced and sounds better than it actually is.
Rich Stevens
Came here for sons late bday treat. And there was hardly any customer service no smiles, the hot apple crumble was cold custard was lumpy, I was told by my guest that the cheesecake tasted like loft insulation and the waffle my youngest son had was too salty so was left and the cans of coke that I paid £2.25 was warm. The only thing that was ok was my oldest son's and daughter's milkshake.Very disappointed.
Rebecca Rees
My daughter loves this place. Great for a treat. I feel everything is slightly over-priced unfortunately..If they knocked £2 off their waffles for e.g., even if it meant they were slightly smaller (they are too big for a child), I think they would get more custom. Just my opinion.
Jay Hart
Dessert was was really good taste-wise, generous size cookie but was a little disappointed with the amount of ice cream/topping supplied considering the cost. Even add the option for an extra portion maybe
Abbie Price
Always absolutely amazing and the staff are always welcoming and helpful ❣️
Stephanie Thorogood
Hade a great experience here for my daughter’s birthday they let her have a free milkshake and the staff were extremely polite
Klaudia D
Amazing desserts and very fast service ? Will definitely be back in the future
always absolutely amazing. lost count of how many times me and my brother goes there. really friendly and welcoming staff as well ❣️ highly recommend kaspas Cwmbran
Craig Park
My partner got violent food poisoning from their food. Avoid. If I could give zero stars I would. Also staff are often chatting and slow
jaicie d
Visited kaspas in cwmbran with a couple friends a week ago. Was waiting at the door for around 5 minutes before being seated. Ordered food, it came fairly quickly and was too a good standard. However we had no cutlery. Made eye contact with the worker and she brought over cutlery, but it was only spoons. Had to go ask for a knife and fork, as spoons are impractical for waffles and crepes. The worker said "There is some in the bucket I just gave you" When there clearly wasnt. They also forgot my coke, which I had to ask for on the way out, and I also didnt recieve an apology for. The vibes were not good, the food was decent, the service was appauling. I would expect a good experience for the price I paid.
Navigator740493
visited kadpas on valentine's evening staff were lovely and friendly it was really busy but despite that out drinks came to the table after about 5 mins of ordering we had to wait a while for our waffles which was not a problem as we wasn't in a rush when the man bought them to our table he was apologetic which was fine we never complained he came back half way through our waffles and offered us free cakes to takeaway which we thought was really kind and great customer service we will definitely be back I love a kaspas waffle ? ?
Jaccoles098
Visited on a whim last week about an hour before closing. Although they were trying to get cleaned down we were seated quickly and our waffles came within 10 minutes (if that)! Our waitress (didn't get her name) came over with a beaming smile and we didn't feel rushed at all. We will definitely be visiting again!
Frequent mistakes, don’t refund online orders have to go to the store which makes no sense.
Staff were brilliant, the place was lovely and clean
I really love Kaspas. You have everything that you dream of related to sugar . I asked for a flat white, and I was unhappy as the size of the coffee was super big, and I used to have it smaller. The next time that I came, they gave me a coffee from the house as they remembered me. I have to say that the customer service is exceptional and I am not used to having it like here, Ezaf, thanks for your attention. You do a really good job !!!
Great for the kids but very overpriced and sounds better than it actually is.
Came here for sons late bday treat. And there was hardly any customer service no smiles, the hot apple crumble was cold custard was lumpy, I was told by my guest that the cheesecake tasted like loft insulation and the waffle my youngest son had was too salty so was left and the cans of coke that I paid £2.25 was warm. The only thing that was ok was my oldest son's and daughter's milkshake.Very disappointed.
My daughter loves this place. Great for a treat. I feel everything is slightly over-priced unfortunately..If they knocked £2 off their waffles for e.g., even if it meant they were slightly smaller (they are too big for a child), I think they would get more custom. Just my opinion.
Dessert was was really good taste-wise, generous size cookie but was a little disappointed with the amount of ice cream/topping supplied considering the cost. Even add the option for an extra portion maybe
Always absolutely amazing and the staff are always welcoming and helpful ❣️
Hade a great experience here for my daughter’s birthday they let her have a free milkshake and the staff were extremely polite
Amazing desserts and very fast service ? Will definitely be back in the future
Restaurantji Recommends
always absolutely amazing. lost count of how many times me and my brother goes there. really friendly and welcoming staff as well ❣️ highly recommend kaspas Cwmbran
My partner got violent food poisoning from their food. Avoid. If I could give zero stars I would. Also staff are often chatting and slow
Visited kaspas in cwmbran with a couple friends a week ago. Was waiting at the door for around 5 minutes before being seated. Ordered food, it came fairly quickly and was too a good standard. However we had no cutlery. Made eye contact with the worker and she brought over cutlery, but it was only spoons. Had to go ask for a knife and fork, as spoons are impractical for waffles and crepes. The worker said "There is some in the bucket I just gave you" When there clearly wasnt. They also forgot my coke, which I had to ask for on the way out, and I also didnt recieve an apology for. The vibes were not good, the food was decent, the service was appauling. I would expect a good experience for the price I paid.
visited kadpas on valentine's evening staff were lovely and friendly it was really busy but despite that out drinks came to the table after about 5 mins of ordering we had to wait a while for our waffles which was not a problem as we wasn't in a rush when the man bought them to our table he was apologetic which was fine we never complained he came back half way through our waffles and offered us free cakes to takeaway which we thought was really kind and great customer service we will definitely be back I love a kaspas waffle ? ?
Visited on a whim last week about an hour before closing. Although they were trying to get cleaned down we were seated quickly and our waffles came within 10 minutes (if that)! Our waitress (didn't get her name) came over with a beaming smile and we didn't feel rushed at all. We will definitely be visiting again!