Hardly any topping poor for the price ..wedges were dry ..
kieran cherrington
Subject: Complaint and Request for Full Refund Due to Misleading Information and Poor ServiceTo whom it may concern,I am writing to express my extreme dissatisfaction with the service provided by Domino's Pizza Newport on 08/03/2024. My order number is . 567507025Firstly, upon receiving our order, we discovered that an item was missing. When we contacted your customer service, we were assured that the missing item would be promptly sent out to us. However, to our dismay, this never happened.Upon contacting your customer service again, we encountered an appalling level of service. Not only were we met with a dismissive attitude, but we were also informed that order 567507025 that the missing item had been refunded, which was blatantly untrue as no refund was processed.Adding insult to injury, during our attempt to address the issue, the phone call was abruptly disconnected, demonstrating a complete lack of professionalism and disregard for customer concerns.This experience has completely ruined our dinner and left us feeling deceived and mistreated. Despite our polite attempts to resolve the matter with your company, we have been met with nothing but lies and rude behavior.Therefore, I am formally requesting a full refund for our order. Your company's failure to fulfill our order accurately, coupled with the dishonesty and incompetence displayed by your staff, is unacceptable and warrants immediate rectification.I expect a prompt response and confirmation of the full refund. Failure to provide a satisfactory resolution will leave me with no choice but to escalate this matter further.Sincerely,Kieran
Neil Lobo
Extremely poor service. Very
Nick Evans
The staff are polite and professional. The Chepstow road team are always amazing. Tonight being Xmas eve they were still able to serve my pizzas perfectly and in record breaking time. Thank you all and merry Christmas.
Welsh Man 64
We believe this pizza shop has cloned our debit card
hollie shakesheff
Always loved ordering from here - classed it as my favourite take out!.Food was lovely.Staff amazing.Delivery drivers have been amazing.Never had a bad complaint until today!.Elderly grand father answered the door while I sat on the stairs with my small frenchie pup contained. The dog was barking but I assured the women that she only was barking cos she wanted to see who it was. The women demanded to shut the door until the dog was locked up (understandable if you have a fear of dogs).Did as instructed and locked the dog up, apologised and that should have been that!. However the delivery driver continued to lecture me how the dog should be locked up and not to bother ordering in the future if I can’t lock her up.Her attitude wasn’t even polite about it.I’ve had delivery drivers in the past fuss my puppy, acknowledge that she is in the background but contained. I’ve even had delivery drivers acknowledge her barking and ask where she is before handing me a pizza and I’ve assured them however this delivery driver had a disgusting attitude towards the situation.Made me realise I don’t even wanna bother if I have to put up with that.
Alaina Vitale
The guy who manages is no help. I’m an American visiting my boyfriend in the UK, I ordered my pizza but put my American number because that’s what’s connected to my card. The guy tried arguing with me that “they called us” even though I have no missed calls from them… he then insisted that the delivery driver “knocked” which he didn’t. I wouldn’t have cared so much if the manager cared to fix the problem instead of arguing with me. It’s his job to deal with people but he doesn’t know how to. Now I know why the pizzas are 50% off online… because there is a 50% chance you’ll actually receive your food
MRnoob2368
absolutely disgusting I ordered myself a thin pizza thinking that I would of course get a THIN pizza when it arrived I had cardboard with a little bit of cheese and almost no sauce I don't know who thought that it was a good idea to serve someone the pizza I got but it was absolutely disgusting and burnt disgusting, never ordering from this place ever again and I wouldn't recommend anyone else ordering from here either spent almost £20 for something that wasn't consumable for a human
Stephen Knapman
Ordered the 10” meal for one. 9 square slices cooked to high standard. Inc 10” C&T normal + 3 toppings fries £7.99 coleslaw extra garlic dips plus a drink £10 total. Eating in no probs. Great value. Highly recommended
Afsal aa
Very worst customer service ? and the manger responsed very harsh.Dominos is best, but for this store service I'll give only zero rating only.
It's dominos! It's great, and their gluten-free crust is amazing. Its been a saviour since I got diagnosed with Celiac
Morgan Williams
Customer service was lacking, got my order wrong after showing him a list of my order? Only 2 pizzas with modifications, got my pizza wrong I went back and gave me attitude about being able to fix it? I understand it's busy but if you get my order wrong you should be able to rectify it without issue
Dhammike Perera
Nice staff. Quick delivery. Great food
Ian Bright
Always collect a pizza for the kids.Quite quick andnits their favourite pizza.Staff pleasant.
roastie05
Quick and easy service pizza was neatly made and consistent with what I would expect of the brand and for the price.
Hardly any topping poor for the price ..wedges were dry ..
Subject: Complaint and Request for Full Refund Due to Misleading Information and Poor ServiceTo whom it may concern,I am writing to express my extreme dissatisfaction with the service provided by Domino's Pizza Newport on 08/03/2024. My order number is . 567507025Firstly, upon receiving our order, we discovered that an item was missing. When we contacted your customer service, we were assured that the missing item would be promptly sent out to us. However, to our dismay, this never happened.Upon contacting your customer service again, we encountered an appalling level of service. Not only were we met with a dismissive attitude, but we were also informed that order 567507025 that the missing item had been refunded, which was blatantly untrue as no refund was processed.Adding insult to injury, during our attempt to address the issue, the phone call was abruptly disconnected, demonstrating a complete lack of professionalism and disregard for customer concerns.This experience has completely ruined our dinner and left us feeling deceived and mistreated. Despite our polite attempts to resolve the matter with your company, we have been met with nothing but lies and rude behavior.Therefore, I am formally requesting a full refund for our order. Your company's failure to fulfill our order accurately, coupled with the dishonesty and incompetence displayed by your staff, is unacceptable and warrants immediate rectification.I expect a prompt response and confirmation of the full refund. Failure to provide a satisfactory resolution will leave me with no choice but to escalate this matter further.Sincerely,Kieran
Extremely poor service. Very
The staff are polite and professional. The Chepstow road team are always amazing. Tonight being Xmas eve they were still able to serve my pizzas perfectly and in record breaking time. Thank you all and merry Christmas.
We believe this pizza shop has cloned our debit card
Always loved ordering from here - classed it as my favourite take out!.Food was lovely.Staff amazing.Delivery drivers have been amazing.Never had a bad complaint until today!.Elderly grand father answered the door while I sat on the stairs with my small frenchie pup contained. The dog was barking but I assured the women that she only was barking cos she wanted to see who it was. The women demanded to shut the door until the dog was locked up (understandable if you have a fear of dogs).Did as instructed and locked the dog up, apologised and that should have been that!. However the delivery driver continued to lecture me how the dog should be locked up and not to bother ordering in the future if I can’t lock her up.Her attitude wasn’t even polite about it.I’ve had delivery drivers in the past fuss my puppy, acknowledge that she is in the background but contained. I’ve even had delivery drivers acknowledge her barking and ask where she is before handing me a pizza and I’ve assured them however this delivery driver had a disgusting attitude towards the situation.Made me realise I don’t even wanna bother if I have to put up with that.
The guy who manages is no help. I’m an American visiting my boyfriend in the UK, I ordered my pizza but put my American number because that’s what’s connected to my card. The guy tried arguing with me that “they called us” even though I have no missed calls from them… he then insisted that the delivery driver “knocked” which he didn’t. I wouldn’t have cared so much if the manager cared to fix the problem instead of arguing with me. It’s his job to deal with people but he doesn’t know how to. Now I know why the pizzas are 50% off online… because there is a 50% chance you’ll actually receive your food
absolutely disgusting I ordered myself a thin pizza thinking that I would of course get a THIN pizza when it arrived I had cardboard with a little bit of cheese and almost no sauce I don't know who thought that it was a good idea to serve someone the pizza I got but it was absolutely disgusting and burnt disgusting, never ordering from this place ever again and I wouldn't recommend anyone else ordering from here either spent almost £20 for something that wasn't consumable for a human
Ordered the 10” meal for one. 9 square slices cooked to high standard. Inc 10” C&T normal + 3 toppings fries £7.99 coleslaw extra garlic dips plus a drink £10 total. Eating in no probs. Great value. Highly recommended
Very worst customer service ? and the manger responsed very harsh.Dominos is best, but for this store service I'll give only zero rating only.
Restaurantji Recommends
It's dominos! It's great, and their gluten-free crust is amazing. Its been a saviour since I got diagnosed with Celiac
Customer service was lacking, got my order wrong after showing him a list of my order? Only 2 pizzas with modifications, got my pizza wrong I went back and gave me attitude about being able to fix it? I understand it's busy but if you get my order wrong you should be able to rectify it without issue
Nice staff. Quick delivery. Great food
Always collect a pizza for the kids.Quite quick andnits their favourite pizza.Staff pleasant.
Quick and easy service pizza was neatly made and consistent with what I would expect of the brand and for the price.