The new menu is a rip off, paid £6 for a 6" sandwich, no salad thrown that would have cost extra. Really disappointing. Won't be buying anything from subway again. Used to be worth it, not now.
Lee Bert
First time i've been to this subway, theres not many that tickle my pickle (lol) but this ones does. First phoned to check they had the plant based patty as the previous store i tried did not, they were very accomodating.Arrived to quick and friendly service by all, especially the manager (i assume). Food was decent and was prepared to a high standard with generous toppings rather than the meagre offerings you get some places. Overall this is my new favourite subway and ill definitely visit again.Good food, good staff. ?Vegetarian options: Perfect, wish there were more but the plant patty is a winner.
Aakash Gupta
Outlet open till 9:30 and I went at 7:00 they didn’t allow me to sit n eat. Lady at outlet said that she is alone with all new trainees so she need to train them.
Ripple Effect
Really considerate staff, left a hand written note letting me know that the toaster wasn't working. Above and beyond service thank you
Rhys Crandon
My recent experience with Subway can only be described as an absolute disaster. From missing items to a complete lack of customer service, this establishment has demonstrated a shocking level of incompetence and disregard for their customers' satisfaction. Prepare yourself for a scathing account of my experience that will leave you questioning whether you should ever order from Subway again.To begin with, not one but three items were missing from my order. It's understandable that places can occasionally run out of certain items, but the complete absence of these items was a clear sign of poor management and organisation. I would have been willing to overlook this oversight had it not been for the subsequent series of failures that unfolded.As if missing items weren't bad enough, the salad I requested was inexplicably swapped, admittedly there was a hand written note stapled to the delivery bag apologising, saying they had tried to call me and swapped the salad, and the rest of the missing items weren’t there.But the worst part of this whole ordeal was the abysmal customer service I experienced when I called the store to address these issues. I initially called to inquire about how I request a refund for the missing items and to my surprise, I was met with a dismissive response. The employee on the other end of the line informed me that I would have to go through Just Eat, leaving me to deal with the hassle of rectifying Subway's mistakes through a third party.When I proceeded to explain the additional problems with my order, I was met with indifference and a complete lack of empathy. The employee responded with a casual, "Yeah, we don't have any" when I mentioned the absence of ketchup for the cold cheesy bites I received. Instead of taking responsibility for the unsatisfactory food, they resorted to discussing the matter openly with others in the background, further highlighting their unprofessional behavior.To add insult to injury, when I voiced my dissatisfaction with the appalling customer service, the employee had the audacity to laugh at me before abruptly hanging up the phone. This level of disrespect and insolence is simply inexcusable and highlights the complete lack of training, professionalism, and basic human decency within the establishment.In conclusion, my experience at Subway was nothing short of a nightmare. From missing items to the callous treatment I received when I attempted to address the issues, this visit left me feeling utterly disappointed and disrespected as a customer. I implore anyone considering dining at Subway to think twice and choose an establishment that values its customers and takes pride in providing quality service. Subway has clearly lost sight of what it means to prioritise customer satisfaction, and until they rectify these severe deficiencies, I cannot recommend anyone subject themselves to such a deplorable experience.
Steven Wasley
Closing the door at 21:30 when they open until 10.Poor form
Stephen Meek
Fantastic team who care about your order! Can't ask for more ?
super girl 38
friendly staff good choice of food always really nice and good prices tooParking: very accessible
Steve
Toilets dirty, no toilet paper, sanitary bin overflowing....
carol goodhind
Didn't have any tiger bread subs but everything else was what I wanted,.
Would have give 5 stars but didn't have hot chocolate or brown sauce ? which for breakfast is a mustService was prompt and polite but not as friendly as usualProbably fed up of stock shortage as much as customers
anita powell
So much choice from Subs too Wraps with lots of different fillings & the salad of your choice,. Very healthy & very good too. Staff are friendly
A BC
Fantastic and friendly service, food is always great too.
Andrew Trickey
One of the best subways near Newport and Cwmbran. Always fresh, always tasty. Not been let down yet.
Stella Siraj
Excellent food ? staff very friendly very impressed that the lady took her gloves that she had on ( fresh pair)to handle the payment...return trip sooner than later ?
The new menu is a rip off, paid £6 for a 6" sandwich, no salad thrown that would have cost extra. Really disappointing. Won't be buying anything from subway again. Used to be worth it, not now.
First time i've been to this subway, theres not many that tickle my pickle (lol) but this ones does. First phoned to check they had the plant based patty as the previous store i tried did not, they were very accomodating.Arrived to quick and friendly service by all, especially the manager (i assume). Food was decent and was prepared to a high standard with generous toppings rather than the meagre offerings you get some places. Overall this is my new favourite subway and ill definitely visit again.Good food, good staff. ?Vegetarian options: Perfect, wish there were more but the plant patty is a winner.
Outlet open till 9:30 and I went at 7:00 they didn’t allow me to sit n eat. Lady at outlet said that she is alone with all new trainees so she need to train them.
Really considerate staff, left a hand written note letting me know that the toaster wasn't working. Above and beyond service thank you
My recent experience with Subway can only be described as an absolute disaster. From missing items to a complete lack of customer service, this establishment has demonstrated a shocking level of incompetence and disregard for their customers' satisfaction. Prepare yourself for a scathing account of my experience that will leave you questioning whether you should ever order from Subway again.To begin with, not one but three items were missing from my order. It's understandable that places can occasionally run out of certain items, but the complete absence of these items was a clear sign of poor management and organisation. I would have been willing to overlook this oversight had it not been for the subsequent series of failures that unfolded.As if missing items weren't bad enough, the salad I requested was inexplicably swapped, admittedly there was a hand written note stapled to the delivery bag apologising, saying they had tried to call me and swapped the salad, and the rest of the missing items weren’t there.But the worst part of this whole ordeal was the abysmal customer service I experienced when I called the store to address these issues. I initially called to inquire about how I request a refund for the missing items and to my surprise, I was met with a dismissive response. The employee on the other end of the line informed me that I would have to go through Just Eat, leaving me to deal with the hassle of rectifying Subway's mistakes through a third party.When I proceeded to explain the additional problems with my order, I was met with indifference and a complete lack of empathy. The employee responded with a casual, "Yeah, we don't have any" when I mentioned the absence of ketchup for the cold cheesy bites I received. Instead of taking responsibility for the unsatisfactory food, they resorted to discussing the matter openly with others in the background, further highlighting their unprofessional behavior.To add insult to injury, when I voiced my dissatisfaction with the appalling customer service, the employee had the audacity to laugh at me before abruptly hanging up the phone. This level of disrespect and insolence is simply inexcusable and highlights the complete lack of training, professionalism, and basic human decency within the establishment.In conclusion, my experience at Subway was nothing short of a nightmare. From missing items to the callous treatment I received when I attempted to address the issues, this visit left me feeling utterly disappointed and disrespected as a customer. I implore anyone considering dining at Subway to think twice and choose an establishment that values its customers and takes pride in providing quality service. Subway has clearly lost sight of what it means to prioritise customer satisfaction, and until they rectify these severe deficiencies, I cannot recommend anyone subject themselves to such a deplorable experience.
Closing the door at 21:30 when they open until 10.Poor form
Fantastic team who care about your order! Can't ask for more ?
friendly staff good choice of food always really nice and good prices tooParking: very accessible
Toilets dirty, no toilet paper, sanitary bin overflowing....
Didn't have any tiger bread subs but everything else was what I wanted,.
Restaurantji Recommends
Would have give 5 stars but didn't have hot chocolate or brown sauce ? which for breakfast is a mustService was prompt and polite but not as friendly as usualProbably fed up of stock shortage as much as customers
So much choice from Subs too Wraps with lots of different fillings & the salad of your choice,. Very healthy & very good too. Staff are friendly
Fantastic and friendly service, food is always great too.
One of the best subways near Newport and Cwmbran. Always fresh, always tasty. Not been let down yet.
Excellent food ? staff very friendly very impressed that the lady took her gloves that she had on ( fresh pair)to handle the payment...return trip sooner than later ?