What’s up with the staff. They all audibly, consistently talk about how much they hate working there and dealing with customers. Plus the coffee sucks and the chairs are up hours before closing.
Clive Harffy
Aberafan Costa. Went here to get a decent cup of coffee and a bite to eat. Couldn't fault the coffee but toasted sandwiches were expensive and the ... whole place was extremely scruffy and the cloth seats were stained and filthy, some so bad I would not sit on them under any circumstances! Staff were offhand and unsmiling, gave the impression they hated working there and customers were a nuisance. Not cheap, not welcoming, not enjoyable, we shall not be returning.
Owain James
Very disappointing visit to the Port Talbot branch last week. I had to wait while the staff member was fixing her phone behind the counter. Didn't ask if I was staying in or taking away, placed my order without even looking up. Food (pizza) was overcooked and burned, and coffee was absolutely awful (chai latte). This is the first time I have ever been disappointed at a Costa coffee.
Ann Morgan
More intent in talking about rubbish between themselves instead of serving customers and ignoring them, had to repeat our order loads of times, worse one to date ,
Chtistine Edwards
Lovely place to have coffee ☕ always helpful staff
Elise Cummings
Aberafan costa. My dad has been a costa fan for over 10+ years, however yesterday 11/06/23 was the worst customer service we have witnessed. My dad asked for semi skimmed milk in his coffee, after waiting 10 minutes due to a queue and lack of staff, the women with blue hair proceeded to make the drink with full fat milk. Due to the error of the milk my dad asked the women politely if he could have semi skimmed as that was what he had ordered at the till. Said women poured the milk down the drain in a huff while binning the cup, and decided to ignore our order for a further ten minutes, while serving people who had ordered after us. Completely understandable the women was the only member of staff on drinks however there was no need to prolong our order further because of one little mistake. As I have read further reviews of this costa it seems to be a common theme, of ignoring customer requests and their allergies. More staff and better customer service training definitely needed here !
Dale Randall
Every time I have visited the staff are run off their feet and quite grumpy. Rightly so I suppose. But doesn't make the customer experience very nice ?
sharon andrews
Only had coffee here staff lovely coffee lovely but chairs need a good clean. Stains all over them yuk
Suvi Paramasivarasa
Dissatisfied and disappointed. As someone who doesn’t drink normal milk for health reasons I asked for my latte to have soya milk. However in return I received my latte with normal cows milk making me feel uneasy and nauseous. The shop states that it closes at 17:00 yet by 16:00 all the chairs had been cleared off with very limited spaces to sit. It almost felt the staff were telling you to get out in a polite way. I’ve been dining at costa coffee for more than 5 years and I must say I’m really disappointed with the service I received today.
Great and friendly staff on bar and floor girls are great so are the boys .
Ali Jan
The service is very rude, especially the lady in charge. We spent £16 and they still did not allow my 5 year old son to eat his tiny cupcakes so I asked my son to choose something else in the store but he refused. Therefore, the lady still did not allow my son to eat his small cupcakes even after seeing my son cry. So we left the shop without drinking our coffee which we have already paid for and this will be our last time even visiting this shop.
Kelsey
Staff are really friendly and nice and I had a bacon roll which u have to grab from the fridge and they will heat up for u which they don't mention until u get to the till I had a carmel iced latte which is always amazing and my friend had a frappe but she is lactose intolerant but they do offer milk alternatives and write it down on the cup I go to this costa alot and have never had a bad experience my only complain is it is a bit expensive the food and the drinks but the drinks especially ate lovelyDietary restrictions: My friend is lactose intolerant
Steven Robbins
This Costa is usually quiet, so you can easily get a seat there more often than not; however, they do not take Costa gift cards as they are part of the Odeon Cinema. But you can get Costa card points
Karen Denyer
Visited the Costa Coffee at Bridgend Designer Outlet. The attitude of the female member of staff (I believe her name was Hayley) was absolutely disgusting. It was clear she didn't want to be there due to the huffing and puffing whilst serving other customers. Whilst serving me, I asked her if there was a way I could warm my babies bottle to which she rolled her eyes and said 'do you think this is a creche?' The girl was barely out of school herself. I was absolutely gobsmacked, needless to say I didn't stay!!!
Friendly staff I had the black forest chocolate .
What’s up with the staff. They all audibly, consistently talk about how much they hate working there and dealing with customers. Plus the coffee sucks and the chairs are up hours before closing.
Aberafan Costa. Went here to get a decent cup of coffee and a bite to eat. Couldn't fault the coffee but toasted sandwiches were expensive and the ... whole place was extremely scruffy and the cloth seats were stained and filthy, some so bad I would not sit on them under any circumstances! Staff were offhand and unsmiling, gave the impression they hated working there and customers were a nuisance. Not cheap, not welcoming, not enjoyable, we shall not be returning.
Very disappointing visit to the Port Talbot branch last week. I had to wait while the staff member was fixing her phone behind the counter. Didn't ask if I was staying in or taking away, placed my order without even looking up. Food (pizza) was overcooked and burned, and coffee was absolutely awful (chai latte). This is the first time I have ever been disappointed at a Costa coffee.
More intent in talking about rubbish between themselves instead of serving customers and ignoring them, had to repeat our order loads of times, worse one to date ,
Lovely place to have coffee ☕ always helpful staff
Aberafan costa. My dad has been a costa fan for over 10+ years, however yesterday 11/06/23 was the worst customer service we have witnessed. My dad asked for semi skimmed milk in his coffee, after waiting 10 minutes due to a queue and lack of staff, the women with blue hair proceeded to make the drink with full fat milk. Due to the error of the milk my dad asked the women politely if he could have semi skimmed as that was what he had ordered at the till. Said women poured the milk down the drain in a huff while binning the cup, and decided to ignore our order for a further ten minutes, while serving people who had ordered after us. Completely understandable the women was the only member of staff on drinks however there was no need to prolong our order further because of one little mistake. As I have read further reviews of this costa it seems to be a common theme, of ignoring customer requests and their allergies. More staff and better customer service training definitely needed here !
Every time I have visited the staff are run off their feet and quite grumpy. Rightly so I suppose. But doesn't make the customer experience very nice ?
Only had coffee here staff lovely coffee lovely but chairs need a good clean. Stains all over them yuk
Dissatisfied and disappointed. As someone who doesn’t drink normal milk for health reasons I asked for my latte to have soya milk. However in return I received my latte with normal cows milk making me feel uneasy and nauseous. The shop states that it closes at 17:00 yet by 16:00 all the chairs had been cleared off with very limited spaces to sit. It almost felt the staff were telling you to get out in a polite way. I’ve been dining at costa coffee for more than 5 years and I must say I’m really disappointed with the service I received today.
Restaurantji Recommends
Great and friendly staff on bar and floor girls are great so are the boys .
The service is very rude, especially the lady in charge. We spent £16 and they still did not allow my 5 year old son to eat his tiny cupcakes so I asked my son to choose something else in the store but he refused. Therefore, the lady still did not allow my son to eat his small cupcakes even after seeing my son cry. So we left the shop without drinking our coffee which we have already paid for and this will be our last time even visiting this shop.
Staff are really friendly and nice and I had a bacon roll which u have to grab from the fridge and they will heat up for u which they don't mention until u get to the till I had a carmel iced latte which is always amazing and my friend had a frappe but she is lactose intolerant but they do offer milk alternatives and write it down on the cup I go to this costa alot and have never had a bad experience my only complain is it is a bit expensive the food and the drinks but the drinks especially ate lovelyDietary restrictions: My friend is lactose intolerant
This Costa is usually quiet, so you can easily get a seat there more often than not; however, they do not take Costa gift cards as they are part of the Odeon Cinema. But you can get Costa card points
Visited the Costa Coffee at Bridgend Designer Outlet. The attitude of the female member of staff (I believe her name was Hayley) was absolutely disgusting. It was clear she didn't want to be there due to the huffing and puffing whilst serving other customers. Whilst serving me, I asked her if there was a way I could warm my babies bottle to which she rolled her eyes and said 'do you think this is a creche?' The girl was barely out of school herself. I was absolutely gobsmacked, needless to say I didn't stay!!!