If you could mark no stars for customer service then i would. Worst customer service I have ever experienced!!
aarondF6282SB
Worst customer service ever. If you could rate no stars then i would give zero stars. non-attentive, rude, food options never available
Bella Davies
Your not allowed to eat your Asda sandwich’s etc n the café because apparently there not Asda whilst still named asda on the website
Oliwia Olsiewicz
There is no plane toys
Jen Phillips
Staff were blunt and rude. Like they couldn't be bothered. It doesn't cost much to smile and be polite to your customers. Menu wasn't shown very clearly so couldn't see what was available. Asked for a vegetarian breakfast and was told it would be a 10 minute wait, did I still want it. No clear information on kids pick n mix, it was enough food for my two year old, but I don't think it would feed anyone bigger. But then I only paid a £1 for kids food, so what do you expect ??♀️
Curiosity25978084923
No hot food served at 3.45 pm so couldn't get anything for the kids apart from a sandwich meal. The woman in the cafe was vile. Small skinny dark haired tanned to the Max with tattoos. Her whole attitude and the way she spoke was disgusting. Made it very uncomfortable. Won't be bothering again. Gone really downhill in this shop
Richard J
Asked for a drink as part of a meal deal had a mug with tea bag in it took tea bag out used machine for a latte in middle of eating asked to pay 55 p more for useing machine for a coffee sadly i use you alot and family wont any longer ... Very poor and petty asda and u owe me a tea bag lol PS nearly cracked a tooth on your bacon stacking food on hot plates never works and doesnt look fresh at all
terenced730
Went shopping at Asda superstore, Wrexham 7th February 2023 My husband ordered breakfast for me. A dark haired waitress brought my breakfast, I gave my husband the toast but as there wasn’t any butter he went to the café counter. The same waitress started arguing with my husband that she given butter with the toast but she eventually gave him 2 butter portion She called him a liar and accused him of eating the butter, but the toast was still on the plate. The waitress went over to gossip to another customer with a pram and they kept looking over at us all the time, I felt intimidated by their manner and wanted to leave, I went to the till and asked for a refund on my meal their behaviour was making me feel physically sick. I was so upset and horrified I started to walk away I could hear the waitress shouting and the other customer was joining in. A security guard rushed past me towards the cafe area. I rang my daughter to come and help and we went back to the cafe I had to sit down as I was struggling to walk. I could not believe that this was all because the waitress had forgotten to include the butter with the toast. Instead of just being politely saying “ok sir I’ll get you some butter now “ she choose to be totally in my husbands face and argue with him, absolutely and profoundly unprofessional. Telling him to step away from the counter. I’ve tried all avenues to make a complaint. To have 2 security guards come to husband while he was waiting to be refunded. We were/are an elderly couple and I was struggling to walk. Is this really how customer service is with the two security personnel threatening to evict an elderly man out of the shop without his refund. A simple (sorry sir or luv Ill get you some butter now) would have been the most appropriate customer care action and correct response. This horrible incident would have been avoided completely instead this totally irresponsible member of staff choose to escalate the situation, It should have been caught on CCTV Her behavior of blatantly discussing the incident with the other customer only served to provoke the situation further. Looking at other reviews sounds like its time to close this cafe as unfit of use
851cam2018
Wouldn't recommend. Xmas Dinner awful. Tasteless, processed food. Luke warm. Companions toasty wasn't toasted, just heated slightly until cheese melted. Soggy and like warm.
Welshwolves
This must be the worst cafe in Wrexham, the staff were very off hand and slow.We ordered all day breakfast and it was terrible fatty bacon cardboard sausages and only Luke warm, dirty tables and a real air of neglect around the whole cafe.Suggest you send your staff to your sealand road store to be taught how to serve good food and to give good customer service.
Came here for lunch with my Nan and the woman working in the cafe was vile! I think her name was Anna had short hair and tattoos I asked if I could have a spare cup and snapped at me saying what for she was very rude and un approachable, food came and my Nan had fish and chips but requested no peas it came with peas I informed her we asked for no peas and she huffed and walked away to then complain about us to her colleague. Not happy at all!
If you could mark no stars for customer service then i would. Worst customer service I have ever experienced!!
Worst customer service ever. If you could rate no stars then i would give zero stars. non-attentive, rude, food options never available
Your not allowed to eat your Asda sandwich’s etc n the café because apparently there not Asda whilst still named asda on the website
There is no plane toys
Staff were blunt and rude. Like they couldn't be bothered. It doesn't cost much to smile and be polite to your customers. Menu wasn't shown very clearly so couldn't see what was available. Asked for a vegetarian breakfast and was told it would be a 10 minute wait, did I still want it. No clear information on kids pick n mix, it was enough food for my two year old, but I don't think it would feed anyone bigger. But then I only paid a £1 for kids food, so what do you expect ??♀️
No hot food served at 3.45 pm so couldn't get anything for the kids apart from a sandwich meal. The woman in the cafe was vile. Small skinny dark haired tanned to the Max with tattoos. Her whole attitude and the way she spoke was disgusting. Made it very uncomfortable. Won't be bothering again. Gone really downhill in this shop
Asked for a drink as part of a meal deal had a mug with tea bag in it took tea bag out used machine for a latte in middle of eating asked to pay 55 p more for useing machine for a coffee sadly i use you alot and family wont any longer ... Very poor and petty asda and u owe me a tea bag lol PS nearly cracked a tooth on your bacon stacking food on hot plates never works and doesnt look fresh at all
Went shopping at Asda superstore, Wrexham 7th February 2023 My husband ordered breakfast for me. A dark haired waitress brought my breakfast, I gave my husband the toast but as there wasn’t any butter he went to the café counter. The same waitress started arguing with my husband that she given butter with the toast but she eventually gave him 2 butter portion She called him a liar and accused him of eating the butter, but the toast was still on the plate. The waitress went over to gossip to another customer with a pram and they kept looking over at us all the time, I felt intimidated by their manner and wanted to leave, I went to the till and asked for a refund on my meal their behaviour was making me feel physically sick. I was so upset and horrified I started to walk away I could hear the waitress shouting and the other customer was joining in. A security guard rushed past me towards the cafe area. I rang my daughter to come and help and we went back to the cafe I had to sit down as I was struggling to walk. I could not believe that this was all because the waitress had forgotten to include the butter with the toast. Instead of just being politely saying “ok sir I’ll get you some butter now “ she choose to be totally in my husbands face and argue with him, absolutely and profoundly unprofessional. Telling him to step away from the counter. I’ve tried all avenues to make a complaint. To have 2 security guards come to husband while he was waiting to be refunded. We were/are an elderly couple and I was struggling to walk. Is this really how customer service is with the two security personnel threatening to evict an elderly man out of the shop without his refund. A simple (sorry sir or luv Ill get you some butter now) would have been the most appropriate customer care action and correct response. This horrible incident would have been avoided completely instead this totally irresponsible member of staff choose to escalate the situation, It should have been caught on CCTV Her behavior of blatantly discussing the incident with the other customer only served to provoke the situation further. Looking at other reviews sounds like its time to close this cafe as unfit of use
Wouldn't recommend. Xmas Dinner awful. Tasteless, processed food. Luke warm. Companions toasty wasn't toasted, just heated slightly until cheese melted. Soggy and like warm.
This must be the worst cafe in Wrexham, the staff were very off hand and slow.We ordered all day breakfast and it was terrible fatty bacon cardboard sausages and only Luke warm, dirty tables and a real air of neglect around the whole cafe.Suggest you send your staff to your sealand road store to be taught how to serve good food and to give good customer service.
Restaurantji Recommends
Came here for lunch with my Nan and the woman working in the cafe was vile! I think her name was Anna had short hair and tattoos I asked if I could have a spare cup and snapped at me saying what for she was very rude and un approachable, food came and my Nan had fish and chips but requested no peas it came with peas I informed her we asked for no peas and she huffed and walked away to then complain about us to her colleague. Not happy at all!