Prices always going up. Know all about inflation but this is just not on. Not so long ago a flat white was £2.85. It is now £3.50 Also now one has to earn 10 beans before getting a free drink Upholstery badly stained and not been cleaned for ages Enough is enough Time to go elsewhere
arkangel67
Been a regular here for several years because it’s a convenient pit stop. Staff are friendly enough but they are very slow at times to clear tables and, when they do, they invariably do half a job. As a result I’m afraid to say this is one of the grubbiest places I’ve ever had a coffee. Stained tables, littered with crumbs are common. And some of the furniture is beyond filthy.
Angela Lawrence
Quick and efficient service and great sandwiches and cakes
Khatibu Sarumbo
One of the best places to sip coffee and eat sweets
amanda oakey
No surprises here, it's a Costa! You know what you get.
Les Maynard
Very busy but still good service
Eura007
Found somewhere to park straight away. Queued but not for too long (went down quick). Great selection of food available in fridges, etc. We had bacon rolls, chocolate brownie, croissant, Choc orange hot choc, water with ice and a bottle of sprite. We have real issues getting bacon rolls in a competitor of theirs across the road so can usually rely on this Costa or the one in Next to have them thankfully as that’s pretty much all my kids eat. The staff they had on for this visit were really helpful and friendly. The lady doing my drink spilt the smallest drop of hot choc ever by accident and instantly offered to do it again. No need though so I said it was fine. She then gave me more choc orange segments in appreciation of me not being bothered about the tiny weeny spillage; she was clearly more bothered about it than I was bless her. Hot food was done quickly and they bought over to us at the table rather than us standing about waiting. There were limited table options for more than 2 people due to single people using 4 person tables, but we did find one anyway with a low table. Prob would have preferred a normal height table, but chair we were on was comfy enough and the table was cleared and cleaned. Croissant for me was slightly on the dark side but can’t have everything. Would be really great if they did chocolate coins. I can’t really fault anything to the point worth removing a star, so 5* visit from us. Thank you.
Cyril Franklin
I have to say and praise the staff at this Costa. Tesco’s Rugby .Always a greeting. always a smile and nothing is too much trouble. It is rare these days to have such dedicated staff,well done and keep it up
Robert Baird
A proper Flat White. Nothing more to say.
Marlena Urbaniak
I was visiting costa coffee on Saturday with my family , we wasn’t sure what we want . I asked barista her name Kinga what she can recommend for such a hot day she advice me to go for ice coffees we took iced americano and iced vanilla latte - also she recommended salted Carmel brownie cookie to iced vanilla latte - the best combination ever . That’s how I call amazing customer service . Good service and upselling . Well done .
I wanted to order a drink on a hot day today , I asked about the types of ice drinks , the lady started laughing at me..I said there are no ice drinks listed on the still flashing menu so that's why I'm asking...I understand that you are not willing to work and you hire some kids, but laughing at a client when just asks, I think something is wrong. especially when a pregnant woman asks
Alice Mcguire
Excellent staff and service, Hazel and jack were a lovely and welcoming
Jeff Hassall
Very rude staff. Had to raise voice to get the drinks I ordered. They then tried refuse and told me to drink what I was given. Avoid this at all cost. Plenty of other Costa in Rugby
K H
After looking at the menu and the amazing photos! I decided to try the new Terry’s chocolate orange drink. The barrister (Fernando) seemed to be having problems using the cream dispenser. After much shaking, banging and tapping. I was presented with what looked like a very ‘flat white’! No sign of a cream swirl or any sprinkles. I politely asked for it to look like the photo. After making me wait, I was angrily given my money back and was told they could not meet MY expectations! What a joke!!
Prices always going up. Know all about inflation but this is just not on. Not so long ago a flat white was £2.85. It is now £3.50 Also now one has to earn 10 beans before getting a free drink Upholstery badly stained and not been cleaned for ages Enough is enough Time to go elsewhere
Been a regular here for several years because it’s a convenient pit stop. Staff are friendly enough but they are very slow at times to clear tables and, when they do, they invariably do half a job. As a result I’m afraid to say this is one of the grubbiest places I’ve ever had a coffee. Stained tables, littered with crumbs are common. And some of the furniture is beyond filthy.
Quick and efficient service and great sandwiches and cakes
One of the best places to sip coffee and eat sweets
No surprises here, it's a Costa! You know what you get.
Very busy but still good service
Found somewhere to park straight away. Queued but not for too long (went down quick). Great selection of food available in fridges, etc. We had bacon rolls, chocolate brownie, croissant, Choc orange hot choc, water with ice and a bottle of sprite. We have real issues getting bacon rolls in a competitor of theirs across the road so can usually rely on this Costa or the one in Next to have them thankfully as that’s pretty much all my kids eat. The staff they had on for this visit were really helpful and friendly. The lady doing my drink spilt the smallest drop of hot choc ever by accident and instantly offered to do it again. No need though so I said it was fine. She then gave me more choc orange segments in appreciation of me not being bothered about the tiny weeny spillage; she was clearly more bothered about it than I was bless her. Hot food was done quickly and they bought over to us at the table rather than us standing about waiting. There were limited table options for more than 2 people due to single people using 4 person tables, but we did find one anyway with a low table. Prob would have preferred a normal height table, but chair we were on was comfy enough and the table was cleared and cleaned. Croissant for me was slightly on the dark side but can’t have everything. Would be really great if they did chocolate coins. I can’t really fault anything to the point worth removing a star, so 5* visit from us. Thank you.
I have to say and praise the staff at this Costa. Tesco’s Rugby .Always a greeting. always a smile and nothing is too much trouble. It is rare these days to have such dedicated staff,well done and keep it up
A proper Flat White. Nothing more to say.
I was visiting costa coffee on Saturday with my family , we wasn’t sure what we want . I asked barista her name Kinga what she can recommend for such a hot day she advice me to go for ice coffees we took iced americano and iced vanilla latte - also she recommended salted Carmel brownie cookie to iced vanilla latte - the best combination ever . That’s how I call amazing customer service . Good service and upselling . Well done .
Restaurantji Recommends
The best coffee, polite and friendly staff.
I wanted to order a drink on a hot day today , I asked about the types of ice drinks , the lady started laughing at me..I said there are no ice drinks listed on the still flashing menu so that's why I'm asking...I understand that you are not willing to work and you hire some kids, but laughing at a client when just asks, I think something is wrong. especially when a pregnant woman asks
Excellent staff and service, Hazel and jack were a lovely and welcoming
Very rude staff. Had to raise voice to get the drinks I ordered. They then tried refuse and told me to drink what I was given. Avoid this at all cost. Plenty of other Costa in Rugby
After looking at the menu and the amazing photos! I decided to try the new Terry’s chocolate orange drink. The barrister (Fernando) seemed to be having problems using the cream dispenser. After much shaking, banging and tapping. I was presented with what looked like a very ‘flat white’! No sign of a cream swirl or any sprinkles. I politely asked for it to look like the photo. After making me wait, I was angrily given my money back and was told they could not meet MY expectations! What a joke!!