TGI Fridays - Birmingham Hagley Road

180 Hagley Rd, Birmingham
0330 460 5501

Recent Reviews

Sonia Johnson

My experience was a lovely warm welcome. As we were seated with menus I noticed that they were sticky and dirty. So I asked for clean ones. The server came with more. Again they were dirty and sticky. I ask for clean ones again. More dirty sticky ones were bought to us. I said can I speak to the manager the server said I am the manager. Surprise surprise, I asked for another manager. Whilst waiting the already manager said I will take brand new menus from the box. Again they were sticky and dirty. My concerns grew. I asked if she was alright and could I help her. She disappeared came back with a new manager and after I explained the situation he said if you don't like the menus there's the door get out. Pointing to the door. This became extremely shouty between manager number two and myself. I explained i just wanted clean menus without someone else's food and drink growing on them. He stormed off. Manager number one came back. I kid you not 12 menus later before manager number one managed to find clean ones. I had to ask also for the sticky table with visible drink spills to be cleaned. The condiment wooden box was stuck to the table and had to be gripped and pulled off in order to clean under it. The most shocking experience at tgiI was so furious and left upset and confused. With great concern for manager number one. Backed with concerns for manager number two. Shocking customer serviceSomething was not rightOh yes manager number 1 offered to read the (dirty) menu for meGREAT

Alfie Kennedy

This tgi Fridays today was terrible took 10 minutes to seat us at our table then another 20 minutes to order it took the drinks 40 minutes to come and the food come not long after we ordered a cheesy garlic bread but it came out with no cheese we sent it back and didn’t come until 10 minutes after we finished our mains and all they could say is sorry , staff ignoring us and trying to make different conversation with us we have been coming here regular for about 2 years now and always been loyal but today was a thumb down at the end staff taking 10 minutes to get change to give us at the bill and not knowing how much to give us and our waitress was terrible hardly knowing anything and layed back , terrible today Tgi Fridays

Nay Nay Dennis

Starters n ver came out at the same time and then they got it wrong. Drinks were slow steak overly well done couldn’t chew it and chicken was burnt overall it was the worse tgi Fridays I’ve ever been to

Honest Reviewing

Food took ages and was waiting a long time to get a drink....when the food arrived it wasn't very nice

Steve Cotton

Food is good, expensive for what it is but good quality. Staff are really friendly. Atmosphere is good. Just takes ages. 2 courses in over 2 hours, not really good enough for the price. Had to ask to order and flag down someone for a drink. Bit disappointing.

Gbemisola Bello-Aromire

Parking: 100 slots

Mahvish Shah

I love coming here with my kids. I have been coming to tgi's since I was 18, and still love it. The food and service is great, and the atmosphere is perfect for families and birthday's.

Kayleigh Vassel

Dining out with a large group can often be challenging, but our recent experience at TGI Friday was nothing short of spectacular, thanks in large part to our waitress, Sarah. She demonstrated exemplary service from the moment we arrived until we finished our last bites. Despite juggling both adults and children, she ensured everyone's needs were met with a warm smile—making us feel both welcomed and valued as customers. Sarah's attentiveness was remarkable; she frequently checked on us to make sure all our orders were correct and that any additional requests were promptly addressed. The food itself was delicious and served perfectly timed, ensuring hot dishes for everyone at the table without considerable waiting. Overall, it was an excellent dining experience that all of us enjoyed immensely. We're already looking forward to our next visit and sincerely hope that Sarah will once again be there to offer her fantastic service!

Michael Collins

Poor bar services, not enough staff and very overpriced for the quality of food they actually deliver, menu is very small.

TurboMonster

When I got here I had to wait 30 minutes for someone to get my order. Then had to wait another 40 minutes for the starters and on top of all of that I had to wait 20 minutes for the bill after asking for it.

Alexis Bowcott

Hard to hear when your meal is made, comfortable atmosphere and delicious food

Oliver Norvelle

Used this TGI many times but it really needs a bit of updating. Exterior filthy and inside decor peeling and walls in need of repair where we were sat. For a Friday it was lot less busy than I expected.Our waiter was sound and the food was OK. Only birra moretti lager on draught, no bud?Love the steak here but no salad, just tomato and mushroom, very poor for what you pay.Overall food very expensive but was nice.This was my go to place for my birthday meal, probably look elsewhere next time.

Paige Seal

Servers were lovely. Especially Sarah. Happy with everything.Food was great. Very filling.

Kirsti Willis

Same great TGI you'd expect. On theme decor etc etc. Clean and tidy. Disability access and free parking. Great vegan options. We came on a very quiet Sunday lunchtime and waited absolutely ages for our food and then for the bill. Other than that I couldn't fault it.

Sav Rochelle

Aliesha was very sweet and kind. We went here for lunch for my husband’s birthday and the speed of service was great! We were stuffed after our food and she offered to box up his cake. I’d definitely come back here again!

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