Came in for a hot chocolate and was served by the lovely Renee, she’s got such a bright smile and bubbly energy and the hot chocolate was lovely. Made my day :)
Paris Star
Unfortunately, some employees are
spencer finnerty
Always polite and
Mohsen Karami
Great location, very good coffee cakes and friendly staff.Positive and upbeat atmosphere.It’s a nice place for chilling out with your friends but in busy time especially weekends is little bit noisy but it’s fine whoever is a nice and clean place ?.
Marina Pap
Staff was very friendly and fast. However, the place is disgusting. The management should employ enough people to make sure the place is clean.
lovinglifeex
1.Wanted a hot milkshake as was advertised, machine was broken, had to settle for a hot chocolate,2. i wanted squirty cream on my hot chocolate - I was told there wasn't any?3.i wanted to eat in, I was told they only have takeaway cups? Is this the normal? I think not.Staff seemed polite enough and I guess the place was clean and tidy..
Solaiman Marrakchi
Recently visited wasn't great but the manager tom handled the situation very well and
Aleksandra Rutkowska
Black forest got chocolate is super tasty, sometimes too busy compared to working staff.Vegetarian options: Sandwiches and panini- yummy ?
Adam Wicketts
Nice place for a coffee, shame we went on the 1st of Jan though, it was super busy as it was only 1 of 3 shops in the entity of Coventry to be open!They also hadn't had a delivery since boxing day so regular milk wasn't an option but the staff there were trying so hard dealing with it and helping people with alternate choices
Meera Jayaratnam
Service was begrudging, yesterday I was over charged as they had switched servers and apparently that meant the previous customer bill was charged, so refunded which will take 5dNo apologyToday I went in Xmas Eve but not busy yet, no service with a smile, asked if they had any cinnamon to sprinkle‘No we don’t have cinnamon to use for coffee’I left.. with my coffeeNo coffee in it just milkAll understandable if new or busy or tired with Xmas rushNo apology for error just acted as if theyWe’re doing me a favour and not even a smile.. or friendly sentenceWon’t be going backStaff need better trainingAs if I
Wanted to order a frappe an hour before they closed they said that they don’t serve frappes once its that time so went to a different costa who closed the same time they made my frappe and said that that shouldn’t have been the case.
andysL332LL
Terrible service, priority given to UberEats, orders all mixed up with none of the staff knowing what's going on, won't be visiting again.
Memo Mas
The third time this month where no trays or cutleries. On the top, the attitude of (I think Naomi - the shortest and biggest) is appealing, no please or eye contact, but an unprofessional tone, and an expectation that you say thank you when the service is done. Deluded, will never return.Must say that the taller lady is awesome, hence the 2 stars.
Came in for a hot chocolate and was served by the lovely Renee, she’s got such a bright smile and bubbly energy and the hot chocolate was lovely. Made my day :)
Unfortunately, some employees are
Always polite and
Great location, very good coffee cakes and friendly staff.Positive and upbeat atmosphere.It’s a nice place for chilling out with your friends but in busy time especially weekends is little bit noisy but it’s fine whoever is a nice and clean place ?.
Staff was very friendly and fast. However, the place is disgusting. The management should employ enough people to make sure the place is clean.
1.Wanted a hot milkshake as was advertised, machine was broken, had to settle for a hot chocolate,2. i wanted squirty cream on my hot chocolate - I was told there wasn't any?3.i wanted to eat in, I was told they only have takeaway cups? Is this the normal? I think not.Staff seemed polite enough and I guess the place was clean and tidy..
Recently visited wasn't great but the manager tom handled the situation very well and
Black forest got chocolate is super tasty, sometimes too busy compared to working staff.Vegetarian options: Sandwiches and panini- yummy ?
Nice place for a coffee, shame we went on the 1st of Jan though, it was super busy as it was only 1 of 3 shops in the entity of Coventry to be open!They also hadn't had a delivery since boxing day so regular milk wasn't an option but the staff there were trying so hard dealing with it and helping people with alternate choices
Service was begrudging, yesterday I was over charged as they had switched servers and apparently that meant the previous customer bill was charged, so refunded which will take 5dNo apologyToday I went in Xmas Eve but not busy yet, no service with a smile, asked if they had any cinnamon to sprinkle‘No we don’t have cinnamon to use for coffee’I left.. with my coffeeNo coffee in it just milkAll understandable if new or busy or tired with Xmas rushNo apology for error just acted as if theyWe’re doing me a favour and not even a smile.. or friendly sentenceWon’t be going backStaff need better trainingAs if I
Restaurantji Recommends
Wanted to order a frappe an hour before they closed they said that they don’t serve frappes once its that time so went to a different costa who closed the same time they made my frappe and said that that shouldn’t have been the case.
Terrible service, priority given to UberEats, orders all mixed up with none of the staff knowing what's going on, won't be visiting again.
The third time this month where no trays or cutleries. On the top, the attitude of (I think Naomi - the shortest and biggest) is appealing, no please or eye contact, but an unprofessional tone, and an expectation that you say thank you when the service is done. Deluded, will never return.Must say that the taller lady is awesome, hence the 2 stars.
Spacious and very welcoming.. great service...
Amazing staff, great